Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I opend the website as usualy in my browser Google-chrome but I also tried it on Edge as browser and both have the same issue
I click on any button and nothing seems to work. I restarted my PC but still... I just want to click on a certain song or the play-button and Spotify is not reacting to anything, no mather if I click onto shuffle, repeat, play, a certain song,... nothing works. The only functions who work are clicking into playlists to switch to another playlist I made
IDK whats going on with Spotify right now
Still seems to not work
Today after listening to 2 songs I wanted to click onto another song but than Spotify did not work and didn't let me shoose the song. I than loged off and on again but nope it than switched to the first song I listened to and is not allowing me to skip the song or click on another one. Later on I restarted Spotify on my browser but than it only poped up a green line on the bottom telling me "You listen to spotify with this browser" but I couldn't get this away to play music
.. it's annoying
Hi there @yaquyphdwrto0erjguid
Thanks for reaching out. Could you please provide us the following:
With this information, we’d be happy to investigate.
Keep us posted.
How am I suposed to screenshot a not working playbutton? that makes no sense to me
Thanks for getting back to us.
No need to provide a screenshot, however, can you please send us the other info that @Joan above has requested?
Also, please check your hosts file using this guide (Windows/Mac) and let us know if the issue persists when using a different internet connection.
Looking forward to your reply.
It works on my phone, but not on the website when I am on my PC. I ckick everywhere and nothing happens.
When I listen to music from my phone however I can click inside your website, but it doesn't makes it switch to me using the website, it just changed whats playing on the phone.
I tried clicking on the option to switch to my browser, but on the computer it doesn't work and in my phone it seems to search for connecting but dosn't connects it to my computer (I mean so that the music comes out of thre PC instead the phone)
IDK whats going on. I tried restarting my computer and phone, switched to the app on desktop, loged out and back on etc. nothing helps.
The issue also happend when I switched to a new browser and tried all things you can imagine. IDK whats even going on and how to get it fixed at this point
BTW I just tried something ... annoying as **bleep**
I click as fast I can 10-20 times till the song I want plays or the function I click on works ... thats not what I want. I want 1 click and it works max. double-click but not when I have to penetrate the click function like that ...
Hi there @yaquyphdwrto0erjguid,
Thanks for the info.
Can you try clearing your Hosts file from any entries containing 'Spotify'. These can sometimes cause issues with the Web player and Desktop app.
You can follow the guide here.
Let us know if that worked.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…