Spotify stops whenever ads pop up

[Nifon]

Plan

Free/Premium

Country

Device

PC

Operating System

Windows 10

My Question or Issue

This started a few days ago. When I play songs it goes fine for a few until an ad pops up, then it just stops so I have to restart Spotify every time this happens. I tried the clean reinstall but it's still happening. 

[Elena]

Hey there @Nifon!

Thanks for reaching out to us and welcome to the Community! This doesn't sound right and we'll be happy to help you sort this out.

It's a good to start with a clean reinstall but it's also important that you re-download the app from the Microsoft store, so we'd recommend checking that.

Give your device a quick restart before you start the newly installed app.

In case the issue persists, could you ask a friend or a family member to log in on your computer and test this out to see if they get the same issue?

We'll be on the lookout for your reply.