Spotify toca sozinho quando está pausado

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6 people liked this

Spotify toca sozinho quando está pausado

PiuLauffer
Regular

 

Plan

Premium Family

Country

 Brazil

Device

Desktop

Operating System

Windows10

 

My Question or Issue

 Há algum tempo, quando tenho o spotify pausado no meu computador, começa a tocar alguma musica aleatória. Já troquei a senha, sai de todos os dispositivos e ainda vem acontecendo isso. O que pode ser?

26 Replies
5 people liked this

Re: Spotify toca sozinho quando está pausado

lucasbersan
Casual Listener

Também estou tendo esse problema. Começou faz uma semana mais ou menos.

3 people liked this

Re: Spotify toca sozinho quando está pausado

BrunoDF
Casual Listener

Esta acomtecendo com o meu também. E o pior é que toca músicas ruins pra kct e elas vão para tocadas mais recentemente. Tenho uma reputação a zelar

1 person liked this

Re: Spotify toca sozinho quando está pausado

Moderator
Moderator

Hey folks,

 

thanks for reaching out to us on the Community. We're here to help :)

 

Since the official Community language is English, we hope you don't mind us replying accordingly.

 

If you fear that someone might have accessed your account without your authorisation, we recommend you follow all of the steps listed in this support article.

 

Let us knw how it goes and keep us updated. We'll be right here if you need any help!

 

Best,

 

P

5 people liked this

Re: Spotify toca sozinho quando está pausado

lucasbersan
Casual Listener

Hey Peter, thanks for replying.

However I don't think no one is using my account, since I recognise all devices that are playing.

Isn't there any new Spotify updates that once you have paused the song for a long time it simply starts playing a song from the Top charts? Because that's what it looks to be happening.

 

Thanks,

Lucas

3 people liked this

Re: Spotify toca sozinho quando está pausado

PiuLauffer
Regular

I agree with Lucas. Samething here.

4 people liked this

Re: Spotify plays alone when paused

BrunoDF
Casual Listener

This is happening to mine, too. And the worst is that I play songs that I really bad and they go to the songs played recently. I have a reputation to watch over ;)

 

3 people liked this

Re: Spotify toca sozinho quando está pausado

hchuang
Newbie

I'm having the same issue while using spotify on mt computer. A ffew minutes after pausing a song, for no reason, it starts playing random songs that are not even saved in my account.
Really wish the support coud fix it or at least give us some instructions.

1 person liked this

Re: Spotify toca sozinho quando está pausado

Moderator
Moderator

Hey  everyone,

 

Thanks for getting back in touch and clarifying.

 

Just to confirm, does this only occur on the desktop client? If so, have you tried reinstalling the app on that device? You can find how to do so here.

 

We'd also suggest performing the following steps to make sure your account is secure:

  1. Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
  2. Go to your account page and click SIGN OUT EVERYWHERE.

Make sure to never use the same password for all your accounts. If you're using the same password over multiple services, update your passwords so each service has a unique one.

 

Further, you can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.

 

Let us know if that helps!

8 people liked this

Re: Spotify toca sozinho quando está pausado

Rafabiazzi
Casual Listener

Estou começando a achar que estão nos sacaneando para dar ibope para certas musicas, e assim ganhar dinheiro pois não ha nenhuma **bleep** concreta para a nossa dúvida. Vocês não tem noção do ódio que passo diariamente quando pauso a musica para atender o telefone no serviço ou deixo pausada para qualquer outra coisa e quando de repente começa a tocar Gustavo Lima... acho que não preciso dizer mais nada. Arrumem nosso problema! Estamos pagando para utilizar seu serviço, não é nada gratuito.

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