Video podcasts don't work on pc

[banetkaa]

Plan

Premium

Country

Poland

Device

PC

Operating System

Windows 10

My Question or Issue

I'm trying to listen to the distractible podcast,  but there's no sound or video at all. I was listening to it on my phone earlier today, and it worked as it should, but now I'm trying the desktop version and it just does not work.

I have noticed that the episodes that don't have video work as intended.

But episodes that do have video don't play.

When I try to play a video podcast, an error message that says this appears:

I have tried reinstalling, logging out, restarting my pc, cleaning cache, but nothing's worked.

Any help would be greatly appreciated.

[Dian]

Hey @banetkaa,

Thanks for posting in the Community and the troubleshooting tried so far.

Are you able to play the podcast with video using a different account on your PC?

Just in case, could you make sure you perform a clean reinstall of the desktop app as described here?

Let us know how that went.

Cheers!

[banetkaa]

Tried it with a new account, then reinstalled again following the recommended steps, and nothing's changed.

[MihailY]

Hey @banetkaa,

Thanks for getting back to us.

As a next step, can you please check your hosts file using this guide? Also, if possible, check if the same happens when connected to your phone's hotspot.

Keep us posted.

[banetkaa]

Checked hosts file, didn't find anything spotify related there, and nothing's changed when I'm connected to my phone's hotspot.

[banetkaa · Accepted solution]

I've been using the Microsoft Store version of the app when this issue happened, and thought that maybe installing the desktop version directly from the Spotify website might help, and it did! Now it's working exactly as it should.

If anyone comes across this issue, here are the steps to solving it:

1. Uninstall the app completely as mentioned in this guide
2. Download the desktop app from here
3. Restart your PC

[Susan_GP]

Hi @banetkaa, 

Thanks for your reply and for sharing the steps that fixed the situation.

If you wish to use the Web Player, you could try from an incognito/private tab, clearing the Cookies and caché and making sure it is updated to the latest version available. Or you can try using a different browser.

However, as it is working, you can keep using the desktop app and enjoy your favorite podcasts. 

If you have any questions or need anything else, the Community is here for you.

[maro_bishr]

hello,
I have Spotify premium and I can never watch a video of the Distractible podcast whether it's on the web app, windows client or on Android.
TIA.