Help Wizard

Step 1


Webplayer freezes constantly

Webplayer freezes constantly

Plan: Premium

Country: USA

Device: Dell Laptop

Operating System: Windows 10

Platform: Webplayer in Browser


My Issue

When using the webplayer in browser I constantly have an issue with freezing. The song I am playing will pause and clicking pause/play does not have an affect at all. Skipping the song will result in the next song being played. Waiting also works, eventually the song plays again, but sometimes the song plays/freezes 4-5 times in the same song. 


I've tried the following things:

  • Restarting my device
  • logging out of spotify on all my devices
  • changing wifi/using an ethernet cable
  • clearing my cookies


The issue does not happen on my phone app, but does happen on different wifi networks (this has happened both at my home and at work). I have not had any issues with other streaming sites (such as Prime Music, Netflix, Hulu, etc).


1 Reply

Hey @kren1,


Thanks for reaching out to us about this 🙂


Which browser are you using for the web player? Just out of interest, does it work if you try opening the web player in a different browser or an incognito window?


Keep us posted 🙂

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