Why is my spotify often so slow?

Solved!
Reply

Why is my spotify often so slow?

bartnawer
Casual Listener

I open spotify, let it load for a bit and when I try to search for an artist, the whole program lags ridiculously. Won't let me search, and when it does search, loads them so slowly. Albums for the artist take several minutes to load and then they stream very poorly.

The internet is not the problem as every website works quickly and youtube loads very quick.

 

Why is my spotify so slow and laggy? I have the latest public version, Windows 8. Restarting it doesn't help the issue. I often have to wait it out a couple hours.

3 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: Why is my spotify often so slow?

stej01
Casual Listener

Just in case anyone else is still having this issue (I was), I found a post somewhere that did solve it for me, from what I can see.

http://alexlitel.tumblr.com/post/53154780770/what-to-do-if-spotify-is-running-slow-on-your

The link explains how to delete your AppData:


"For Mac Users:

1.  If you do not have hidden files set to display by default: in Finder, press the Alt/Option key to access the Library folder under the Go menu. If you do have hidden files accessible: in Finder, just go to the Library folder in your user directory.

2. Go the Caches folder and look for the com.spotify.client folder.

3. Delete everything inside the Storage, Data and Browser folders, but not the folders themselves. You can select all of the items by pressing Command + A.

For Windows Users:

 

1. Paste C:\Users\Administrator\AppData\Local\Spotify\ into the directory bar of Windows Explorer.

2. Delete everything inside the Storage, Data and Browser folders, but not the folders themselves. You can select all of the items by pressing Control + A."


If it wasn't already obvious, close Spotify before you try this. I learned the hard way, and my computer had a little panic.

I didn't restart my machine after doing this, just started Spotify again, and it seemed to load a LOT quicker, and opened links on Spotify it would ususally take either ages to load, or not load at all. 

Hopefully this helps!

EDIT: I just found another way to drastically improve the speed of the Desktop app that just helped my app too. MrCircuit take note, this may help you also! 

Go into your settings in Spotify Desktop app, and try unlinking Local Files - 'SHOW SONGS FROM' - iTunes, Downloads, Media player, Music Library. This stops Spotify from trying to sync to your computer, which instantly improved the loading whenever I searched for anything on the Desktop app. Hope this helps you guys further!

Solution!

Re: Why is my spotify often so slow?

filistiny
Newbie

I tried all the solutions listed and none of those worked for me.  What worked in my situation was turning off the hardware acceleration option in Spotify.

 

Edit > Preferences > Scroll to bottom, Show Advananced Settings > Scroll to bottom, uncheck Enable Hardware Acceleration

Solution!

Re: Why is my spotify often so slow?

Community Manager
Community Manager

Hi all, 

 

For any issues with Spotify, give these a try:

  • Restart the Spotify app. 
  • Log out and back in. 
  • Check the app is up-to-date.
  • Close any other apps you’re not using. 
  • Reinstall the app.
    Note: After reinstalling, you'll need to redownload any music you've made available for offline listening.
  • If possible, try a different internet connection. If this works, see 'Check the connection' below.
  • Try playing on a different device, or with the web player. If this works, your inability to play on the first device could be an issue with the device itself:
    • Check the device is supported and up to date.
    • Your device should have at least 250MB available memory (you may want to remove any unnecessary files and apps).
    • You may need to perform further troubleshooting with the device's manufacturer.
  • Check @SpotifyStatus for any ongoing issues.

Tip: We recommend using Spotify with a WiFi connection, on a supported device that has at least 250MB available memory.

 

If you're still having trouble we want to know about it. Please start a new thread in the Help Boards so we can invesigate (this thread is quite old from 2014). 

 

Thanks!

98 Replies

Re: Why is my spotify often so slow?

Peter__
Community Legend
Which version of the client are you using exactly (Help > About)? There are a few different versions which are current at the minute since Spotify operates phased roll outs.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Why is my spotify often so slow?

bartnawer
Casual Listener

0.9.7.16g4b197456

Re: Why is my spotify often so slow?

Hopnut
Regular

Same here.

 

I am so, so, so tired of this application.  I have reached the stage now of just rarely using it, as it is just so frustrating to navigate.

 

It calls itself Spotify PREMIUM, but it is far from being a Premium product.

 

I have been a Premium subscriber and Spotify user for many years, but reaching the very end of my patience now.

 

When it first started it was so slick and simple in it's design and operation.  

But now it is just overloaded with crap I don't want, and performance just suffers.

 

Unless Spotify resolve these usability issues permanently, or produce a lite version with none of the add on crap, I shall be cancelling my subscription.  I pay a lot for this but am not using it, because it is so very poor.

 

I am on the same version as Bartnawer.

Re: Why is my spotify often so slow?

user-removed
Not applicable

I agree, desktop Spotify is slow and unusable. Sad

 

I have possible idea.

 

Changed to new black Web App, works like a charm Big smile

 

Here, works better? https://play.spotify.com/

 

Have a nice day! Smile

Highlighted

Re: Why is my spotify often so slow?

fzafran
Roadie

Still the same old web browser for me. I do hope I'll get the new updated desktop client and webplayer by March 2015. Seeing how slow the roll out has been.

 

Everytime I update to 0.9.8 with installer, Spotify will force downgrade it to 0.9.7. Yes I do know the work around to disable 'auto update' to stop it from downgrading, but seeing it's Spotify themself that force the downgrade it's a bit annoying.

 

Lucky for senior guys who has the most updated, stable version plus the collection feature and the black webplayer. As for us, mere mortal, we're stuck with the old unstable version.

Re: Why is my spotify often so slow?

Peter__
Community Legend
Community Rock Stars do get first access to beta clients and features sometimes, but the "stable" version is always the ones that are public and most Spotify feature roll outs do occur randomly.

Also, Collection beta was a beta anyone could apply for access too, but applications are now closed (although the limited random roll out seems to be happening too).

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Why is my spotify often so slow?

that_one_guy_87
Casual Listener

Since this is labeled solution did the original poster just give up and ditch spotify? Hope that's not the only solution...

 

 

Re: Why is my spotify often so slow?

caardoe
Newbie

I too have used for years and now it's so slow as to be retarded. Looking at all my options at this point. Tired of paying for no new features and worse service. Used Pandora recenly and it's improved. I'll probably give them my money instead of several minute loading time for spotify.

Re: Why is my spotify often so slow?

wolund
Casual Listener

is anyone from spotify team looking in to this? I'm also a paying subsciber and i too will leave if it persist to be so slow as this.

   

I use spotify on multiple devices from a desctop pc to an iphone and its same slow on all, also my friends who use spotify complain about the same issue.

 

   from my point of view the Issue seems to be clearly on your side and no one seem to be caring.

what is being done to rectify? 

SUGGESTED POSTS