I'm very new to all of this (spotify) and it might be that my problem is already mentioned somewhere (though I couldn't find it).
This morning all was well, but now I have lost all of 'my music'. Playlists are intact. This is on my laptop. However, all the albums listed in 'my music' are present on my smartphone... So somehow they've disappeared on my desktop... If I save/add an album, the 'my music' tabs still show the message 'couldn't load your music' (well, in dutch). 'Load again' doesn't do the trick. Also, the browse page won't stop loading, i.e. nothing happens...
Ideas anyone?!
EDIT:Subject changed to make topic cleare. Original subject "Lost My Music".
The solution that 2frozen put forth worked for me as well on my mac and I'm fully funtional again.
The key part is to delete the cache files as just re-installing spotify (at least for me) didn't do it. You can find the location of your cache files by looking in preferences->cache. If you search in the finder on the mac it won't find them since they are hidden files. However you can adjust that in your finder search by clicking the "+" under the search bar, then in the bar that appears change "kind" to "file visability" (or go into other... and select "file visable" if that option doesn't show), and in the bar that will now say "visable" change that to "visable and invisable".
The two folders I deleted were:
com.spotify.client
com.spotify.danstaller
Hope that's of some help. I ran into this suggestion in another thread but since I failed to find and delete the cache files on my first try it didn't work. Now all is well. Good luck!
As other Users have already acknowledged deleting the contents of the folder %UserProfile%\AppData\Local\Spotify fixes the issue under Windows 8.1. No reinstall needed - just close Spotify before deleting.
Glad you're all sorted @wookiefurball . Let us know if this pops back up and feel free to PM me.
We believe we've resolved this issue so we're going to close it for now since several have confirmed that a re-installation fixes the issue. If you're still getting this try the troubleshooting steps listed here or contact our customer service team here.
@Rorey My issue was with the spotify program crashing every time I tried to play music after the update.
I managed to figure out how to reinstall on Windows 8. However, it would only work the day I reinstalled and as soon as I closed and restarted and it updated the program would crash.
Solved the problem by working out how to stop spotify from updating.
I am stil getting the "Error, Your music failed to load" error when I try to go to Artists and Albums on the Mac client. The Browse page also isn't working... I only get the spinning icon. I am seeing this on two different Macs. I also see the same issue on the web client. I am not seeing this on the iPhone app.
I first experienced this a few days ago. Spotify support suggested I delete the cache, the app, then reinstall. This seemed to work. But today it started up again. And the same procedure didn't fix the problem this time.
This is getting rather frustrating. I think Spotify needs to deal with this situation ASAP. Others seem to be having the same problem. (I have a Premium account... I probably wouldn't be complaining about this if I wasn't paying for it).
Hi everyone! I woke up and opened my spotify app in my Mac and it's now working. I didn't do anything to fix it. It just works. I guess Spoitfy fixed it overnight. Thanks, Spotify! 🙂
Having the same issues since this AM. Can't web player (infiinite wheel of death) & desktop ("try again") not working, other than streaming playlists on the desktop. Using Chrome v35.0.1916.153, OSX v10.9.3. Have tried deleting, clearing cache, restarting, reinstalling. Firewall and virus protection aren't the issue either. Any solutions yet?
The deleting the cache folder trick worked for me (also on a mac), open up the preferences on the stand alone player. Click browse cache, move up to the library directory then delete the com.spotify.client folder and restart the player. Hopefully that will work.
The solution that 2frozen put forth worked for me as well on my mac and I'm fully funtional again.
The key part is to delete the cache files as just re-installing spotify (at least for me) didn't do it. You can find the location of your cache files by looking in preferences->cache. If you search in the finder on the mac it won't find them since they are hidden files. However you can adjust that in your finder search by clicking the "+" under the search bar, then in the bar that appears change "kind" to "file visability" (or go into other... and select "file visable" if that option doesn't show), and in the bar that will now say "visable" change that to "visable and invisable".
The two folders I deleted were:
com.spotify.client
com.spotify.danstaller
Hope that's of some help. I ran into this suggestion in another thread but since I failed to find and delete the cache files on my first try it didn't work. Now all is well. Good luck!
As other Users have already acknowledged deleting the contents of the folder %UserProfile%\AppData\Local\Spotify fixes the issue under Windows 8.1. No reinstall needed - just close Spotify before deleting.
