Your Music Failed to load/Browse not loading since 11 July 2014

[Joe]

Awesome 🙂

If anyone is still having problems, logging out of spotify and back in should get everything working.

[sparood]

Yes! It's working again!!!

Thanks so much! Have a great weekend everyone!

[gracegal]

Hi everyone! I woke up and opened my spotify app in my Mac and it's now working. I didn't do anything to fix it. It just works. I guess Spoitfy fixed it overnight. Thanks, Spotify! 🙂

[Dewypanda]

Hi everyone,

I was having issues with spotify since the update, but as I was going away I did not do anything.

I cam back today, and I was still having issues, spotify kept crashing on me.

So, I decided to reinstall.

I use Windows 8, so the main download page often does not work, but even when I tried the download link suggested for Windows 8, it did not work.

Someone have any further suggestions?

[Rorey]

@Dewypanda Are you having issues with Browse or Your Music not loading? 

If not, you could try the troubleshooting steps listed here or contact our customer service team here.

[brainwar]

I am stil getting the "Error, Your music failed to load" error when I try to go to Artists and Albums on the Mac client. The Browse page also isn't working... I only get the spinning icon. I am seeing this on two different Macs. I also see the same issue on the web client. I am not seeing this on the iPhone app. 

I first experienced this a few days ago. Spotify support suggested I delete the cache, the app, then reinstall. This seemed to work. But today it started up again. And the same procedure didn't fix the problem this time. 

This is getting rather frustrating. I think Spotify needs to deal with this situation ASAP. Others seem to be having the same problem. (I have a Premium account... I probably wouldn't be complaining about this if I wasn't paying for it).

[Dewypanda]

@Rorey My issue was with the spotify program crashing every time I tried to play music after the update.

I managed to figure out how to reinstall on Windows 8. However, it would only work the day I reinstalled and as soon as I closed and restarted and it updated the program would crash.

Solved the problem by working out how to stop spotify from updating.

[wookiefurball]

Same problem - couldn't search all of a sudden from Spotify on Mac Os X 10.9.4. 

 Tried restarting my Macbook which did not fix the issue.

Tried logging in and out of my Spotify Premium account (through the app), which did not fix the issue. 

I ended up deleting and reinstalling Spotify altogether, which seems to have resolved the problem.

[Rorey]

Glad you're all sorted @wookiefurball . Let us know if this pops back up and feel free to PM me. 

We believe we've resolved this issue so we're going to close it for now since several have confirmed that a re-installation fixes the issue. If you're still getting this try the troubleshooting steps listed here or contact our customer service team here.

Thanks everyone!