Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueI follow a few Spotify playlists. When Spotify updates them, they do not get updated correctly in my Spotify on WIndows 10. Some strage things happen:I click on a song an...
Plan Premium Country Romania Device PC Operating System Windows 10 My Question or Issue I follow a few Spotify playlists. When Spotify updates them, they do not get updated correctly...
Community Legend
500 Views
1 replies
0 likes
Hello.Why are tracks available on iTunes but not Spotify? For example, The Police album "Ghost in the Machine" only has 5 out of 11 tracks available to play even though I am a Spotify Premium customer in the UK. Why is Spotify so poor at obtaining th...
Hello. Why are tracks available on iTunes but not Spotify? For example, The Police album "Ghost in the Machine" only has 5 out of 11 tracks available to play even though I am a Spotify Prem...
Roadie
923 Views
1 replies
0 likes
PlanPremium (Family)CountryAustraliaDeviceMicrosoft Surface Go 128GB 4GLTEOperating SystemWindows 10 Home My Question or IssueI've recently been using Spotify on my new Surface Go tablet, however upon trying to download playlist using my 40GB of data...
Plan Premium (Family) Country Australia Device Microsoft Surface Go 128GB 4GLTE Operating System Windows 10 Home My Question or Issue I've recently been using Spotify on my new Surfa...
Spotify Legend
1339 Views
5 replies
5 likes
DevicePCOperating SystemWindows 10 IssueSo after using spotify and closing out of it spotify.exe is still being used by System and not properly being terminated by windows 10 causing error 18 to occur forcing a restart just to update. This being the ...
Device PC Operating System Windows 10 Issue So after using spotify and closing out of it spotify.exe is still being used by System and not properly being terminated by windows 10 c...
322 Views
0 replies
0 likes
PlanPremiumCountryCanada DevicePCOperating System Windows 7 My Question or IssuePOP UP"""computer does not have enough memory and disk space (but IT DOES!) please close programs and delete some files (which I have done) and retry. And I have retried ...
Plan Premium Country Canada Device PC Operating System Windows 7 My Question or Issue POP UP"""computer does not have enough memory and disk space (but IT DOES!...
Regular
671 Views
4 replies
0 likes
I have Acer swift PC with windowa 10 pro and Spotify premium.And I CANT FIND a equalizer (or like it) that works. Prefferably free.Please helpjonasPlanPremiumCountrysweden
I have Acer swift PC with windowa 10 pro and Spotify premium. And I CANT FIND a equalizer (or like it) that works. Prefferably free. Please help jonas Plan Premium Country sweden &nbs...
341 Views
0 replies
0 likes
--enable-audio-graph command line option stop workinghow to open output sound device selection in advanced settings now?PremiumWindows 10
--enable-audio-graph command line option stop working how to open output sound device selection in advanced settings now? Premium Windows 10
Community Legend
49323 Views
1 replies
3 likes
PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10 My Question or IssueThe search bar has disappeared from my Spotify (UWP version). The only way to search is through a button in the sidebar. How can I fix this?
Plan Premium Country Netherlands Device PC Operating System Windows 10 My Question or Issue The search bar has disappeared from my Spotify (UWP version). The only way to search is th...
608 Views
0 replies
0 likes
PlanPremiumCountrySwedenDeviceThinkpad T480s, Thinkpad X260, Intel NUC, Oneplus 2Operating SystemWindows 10, OxygenOS 3.6.1 (Android 6.0.1) My Question or IssueMy daily mixes have over the course of the last few days gone from being endless mixes to ...
Plan Premium Country Sweden Device Thinkpad T480s, Thinkpad X260, Intel NUC, Oneplus 2 Operating System Windows 10, OxygenOS 3.6.1 (Android 6.0.1) My Question or Issue My daily mixes...
Music Fan
10116 Views
26 replies
19 likes
PlanPremiumOperating SystemWindows 10My Question or Issuehow can I delete the cache? it's about 7 giga
Plan Premium Operating System Windows 10 My Question or Issue how can I delete the cache? it's about 7 giga
Visitor
115887 Views
5 replies
2 likes
PlanPremiumCountryUSDevicePCOperating SystemWin7 My Question or IssueWhenever I play a song, it plays for about 7 seconds, then it starts jumping back and forth between its current time and about 30 seconds forward making playback horrible, choppy, a...
Plan Premium Country US Device PC Operating System Win7 My Question or Issue Whenever I play a song, it plays for about 7 seconds, then it starts jumping back and forth between its c...
Roadie
425 Views
1 replies
0 likes
PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10My Question or IssueHello, I can't play any songs on spotify on my windows 10 pc, I can do that perfectly on my android phone, I've tried reinstalling Spotify and try to use both regular and w...
Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Hello, I can't play any songs on spotify on my windows 10 pc, I can do that perfectly on my android pho...
Spotify Star
3322 Views
7 replies
0 likes
PlanPremiumCountryItalyDeviceDesktop PCOperating SystemWindows 10 Hello, I tried to add MP3 files inside Spotify, but only other formats work. I tried installing QuickTime, K-Lite Codecs, removing ID3 tags, but nothing works.
Plan Premium Country Italy Device Desktop PC Operating System Windows 10 Hello, I tried to add MP3 files inside Spotify, but only other formats work. I tried installing QuickTime, K-L...
Casual Listener
943 Views
4 replies
1 likes
PlanPremiumCountryChileDevicePCOperating SystemWINDOWS 10 My Question or IssueI cant find where fix this
Plan Premium Country Chile Device PC Operating System WINDOWS 10 My Question or Issue I cant find where fix this
245 Views
0 replies
0 likes
Spotify opens automatically when I start my computer even though my settings say it shouldnt.
Spotify opens automatically when I start my computer even though my settings say it shouldnt.
Composer
524 Views
1 replies
0 likes
PlanPremiumCountryCHINADevicePCOperating SystemWIN10 My Question or Issuei've been use this for 17days, until today it does not show up daily mix, i try to some solution on the forum, but seems like not useful for me .Can you guys check my account se...
Plan Premium Country CHINA Device PC Operating System WIN10 My Question or Issue i've been use this for 17days, until today it does not show up daily mix, i try to some solut...
Composer
948 Views
4 replies
0 likes
Recently, my Spotify got some problems like: i wasn't able to see what my friends were listening to, or the biggest one, i couldn't listen to other songs if they weren't in my library.I fixed it by sending tickets to the Spotify support, after some d...
Recently, my Spotify got some problems like: i wasn't able to see what my friends were listening to, or the biggest one, i couldn't listen to other songs if they weren't in my library. I fixed it by...
971 Views
0 replies
1 likes
PlanFreeCountryFrance DevicePCOperating SystemWindows 10 My Question or IssueI discover new artists and I just want to listen and add them to my playlist, but the songs doesn't play, even if I play an album if I pass to next song I can see it's chang...
Plan Free Country France Device PC Operating System Windows 10 My Question or Issue I discover new artists and I just want to listen and add them to my playlist, but ...
339 Views
0 replies
0 likes
PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueLast.fm and Discord can't see what music I'm playing, other users can see my activity, but I suspect that not for long. I've been listening to music pretty much nonstop al...
Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue Last.fm and Discord can't see what music I'm playing, other users can see my activity, but I su...
Roadie
2407 Views
1 replies
0 likes
PlanPremiumCountry DeviceWindows 10 PC My IssueWhen I try to link the Spotify service to Cortana, a blank page is shown and nothing happens after. I am able to connect to other services such as LinkedIn or Google.It seems that the calls from Cortana ...
Plan Premium Country Device Windows 10 PC My Issue When I try to link the Spotify service to Cortana, a blank page is shown and nothing happens after. I am able to connec...
436 Views
0 replies
0 likes
