Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 114891 Views
  • 82 replies
  • 27 likes
  • 114891 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 111852 Views
  • 291 replies
  • 22 likes
  • 111852 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 8582 Views
  • 1 replies
  • 6 likes
  • 8582 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 149529 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 149529 Views
  • 0 replies
  • 26 likes

My Spotify keeps connecting with other devices

CountryPolandDeviceHuawei P10 liteOperating System Windows 10 My Question or IssueFor about a week, my Spotify keeps turning ON by itself. Even during the phone calls. Also it connects with other devices, which are not even at my house. I can tell, b...

  • Newbie
  • Country Poland Device Huawei P10 lite Operating System  Windows 10   My Question or Issue For about a week, my Spotify keeps turning ON by itself. Even during the phone calls. Also ...
  • 743 Views
  • 0 replies
  • 1 likes
  • 743 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Can't play current song

PlanPremiumCountryGreeceDevicePC/LaptopOperating SystemWindows 10 My Question or IssueI was having issues with my old account so I canceled my subscription and made a new one. Everything seemed to be working correctly the first time I logged in, when...

  • Regular
  • Plan Premium Country Greece Device PC/Laptop Operating System Windows 10   My Question or Issue I was having issues with my old account so I canceled my subscription and made a new one...
  • Peter
  • Spotify Legend
  • 1722 Views
  • 8 replies
  • 0 likes
  • 1722 Views
  • 8 replies
  • 0 likes

Superuser Contribution Simple Question - I think

On my artist page under "About" I see I have 18 followers. But when I click on my name (Profile) in the top right hand corner, under "Followers", it shows only one person. Is this because the other 17 chose to follow anonymously? If so, how can I fol...

  • Casual Listener
  • On my artist page under "About" I see I have 18 followers. But when I click on my name (Profile) in the top right hand corner, under "Followers", it shows only one person. Is this because the other 1...
  • grixww-4s6_2v
  • Casual Listener
  • 688 Views
  • 4 replies
  • 0 likes
  • 688 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify can't play this song right now. if u have the file on your computer you can import it

PlanFreeCountrysingaporeDeviceoppoOperating System Android My Question or Issuespotify can't play this song right now. if u have the file on your computer you can import it i wanted to play my favourite song: in your atmosphere by john mayer and it s...

  • Visitor
  • Plan Free Country singapore Device oppo Operating System Android    My Question or Issue spotify can't play this song right now. if u have the file on your computer you can im...
  • Peter
  • Spotify Legend
  • 1024 Views
  • 11 replies
  • 0 likes
  • 1024 Views
  • 11 replies
  • 0 likes

Unable to play songs on webplayer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am unable to play songs on webplayer on Chrome. I can't download the app as it is a works c...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am un...
  • A_Musicophile
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Spotify CLOSES when LOGGING IN.

Have a problem on the laptop. ASUS Zenbook - Windows 10 Home Spotify closes completely without error message right away when I press Enter, after entering the correct password. If I write the wrong password I will get an error message as usual if the...

  • Newbie
  • Have a problem on the laptop. ASUS Zenbook - Windows 10 Home   Spotify closes completely without error message right away when I press Enter, after entering the correct password. If I write th...
  • A_Musicophile
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • close
  • 438 Views
  • 1 replies
  • 0 likes

Windows and Android Apps are not synced.

PlanFree Country DeviceMoto G4 Plus Operating SystemAndroid Oreo 8.1.0 My Question or IssueI am running Spotify on Windows 10, where I'm not able to see the songs favorited on my mobile device. But the songs favorited on the Windows app are reflected...

  • Newbie
  • Plan Free   Country   Device Moto G4 Plus   Operating System Android Oreo 8.1.0   My Question or Issue I am running Spotify on Windows 10, where I'm not able to see th...
  • A_Musicophile
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Song stops playing after 1 second.

PlanPremium CountryMalaysia DeviceLaptop Window Operating SystemWindows 10 My Question or IssueRecently I tried to fix this problem from a lot of ways, but seems all can't work. I've tried the delete block in hosts file, but in my hosts file didn't a...

  • Casual Listener
  • Plan Premium   Country Malaysia   Device Laptop Window   Operating System Windows 10   My Question or Issue Recently I tried to fix this problem from a lot of ways, b...
  • A_Musicophile
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Clicking on album art selects incorrect playlist item

PlanPremiumCountryU.S.DevicePCOperating SystemWindows 10 My Question or IssueWhen playing a playlist clicking on the album art of the current song typically takes me to the item in the playlist so I can move/edit/etc the song. Today I have been exper...

  • Casual Listener
  • Plan Premium Country U.S. Device PC Operating System Windows 10   My Question or Issue When playing a playlist clicking on the album art of the current song typically takes me to the i...
  • edroche
  • Casual Listener
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

Bought premium but it's still spotify free

PlanPremiumCountryNetherlands DeviceWindows 10, AndroidOperating SystemWindows 10, Android My Question or IssueI bought the 1 euro for 3 months deal money went out of my bank account but i'm still having spotify free.

  • Newbie
  • Plan Premium Country Netherlands   Device Windows 10, Android Operating System Windows 10, Android   My Question or Issue I bought the 1 euro for 3 months deal money went out of ...
  • A_Musicophile
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify say that there is no Internet connection when there is one (Windows)?

Why does Spotify say that there is no Internet connection when there is one (Windows)?Plan PremiumCountrySwedenDevicePC TabletOperating SystemWindows 10My Question or IssueWhy does Spotify say that there is no Internet connection when there is one (W...

  • Newbie
  • Why does Spotify say that there is no Internet connection when there is one (Windows)? Plan Premium Country Sweden Device PC Tablet Operating System Windows 10 My Question or Issue Why ...
  • Arikabeth
  • Roadie
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

the music stops

Tengo un problema en spotify y es este lo que pone en la imagen PlanFreeCountryspainDevice Operating System Windows 10 My Question or Issue

  • Newbie
  • Tengo un problema en spotify y es este lo que pone en la imagen  Plan Free Country spain Device   Operating System  Windows 10   My Question or Issue  
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution When i click on the picture of the album, i see the wrong song on the list

PlanFreeCountryTurkeyDeviceDell Latitude E5570Operating SystemWindows 10 My Question or IssueHello.I usually play songs from my own playlists. While playing a song, when i click on the picture of the album / song which on the left side of spotify des...

  • Newbie
  •   Plan Free Country Turkey Device Dell Latitude E5570 Operating System Windows 10   My Question or Issue Hello. I usually play songs from my own playlists.  While playing ...
  • Jemi
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

[desktop] Spotfy lowers the volume of other programs

PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or IssueEvery time I play some games or even open other programs while the spotfy is open it automatically lowers the volume of other applications to almost zero. I have to l...

  • Newbie
  • Plan Premium Country Brazil Device Desktop Operating System Windows 10   My Question or Issue Every time I play some games or even open other programs while the spotfy is open it autom...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Spotify Keeps Pausing Randomly

First of all really sorry if i wrote something wrong i still learning the language!!! Plan Premium. Country: Living and using in Canada(but the accoun was created in Brazil 2 years ago). Internet: Telus fiber 300 mb/s download and upload and Telus fi...

  • Casual Listener
  • First of all really sorry if i wrote something wrong i still learning the language!!!   Plan Premium. Country: Living and using in Canada(but the accoun was created in Brazil 2 years ago...
  • 3729 Views
  • 0 replies
  • 0 likes
  • 3729 Views
  • 0 replies
  • 0 likes

Música se detiene después de 6 segundos

DevicePCOperating SystemWindows 10 My Question or Issue¡hola!He tenido un pequeño gran problema con la aplicación escritorio de Spotify, es simple: Cuando empiezo a reproducir música, ésta se detiene pasando los primeros 6 segundos.Pasados los 6 segu...

  • Newbie
  • Device PC Operating System Windows 10   My Question or Issue ¡hola! He tenido un pequeño gran problema con la aplicación escritorio de Spotify, es simple: Cuando empiezo a reproducir músi...
  • 2305 Views
  • 0 replies
  • 1 likes
  • 2305 Views
  • 0 replies
  • 1 likes

Superuser Contribution "Can't play the current song"

PlanFreeCountryUnited StatesDeviceAcer Nitro 5 laptop w/ Windows 10Operating SystemWindows 10 My Question or IssueWhen I try playing any song from my playlist, after a few seconds it stops and says "can't play the current song" or just stops abruptly...

  • Regular
  • Plan Free Country United States Device Acer Nitro 5 laptop w/ Windows 10 Operating System Windows 10   My Question or Issue When I try playing any song from my playlist, after a few se...
  • codrcope
  • Newbie
  • 1002 Views
  • 7 replies
  • 2 likes
  • 1002 Views
  • 7 replies
  • 2 likes

After a Search, can only scroll through about 80 songs

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueStarting a few weeks ago, after I do a Search on my desktop PC, for a generic word (e.g. "army" or "castles"), I can't scroll beyond 80 or so songs. I get the "processing" whe...

  • Regular
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Starting a few weeks ago, after I do a Search on my desktop PC, for a generic word (e.g. "army" or ...
  • Sebasty
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code 12

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 7 My Question or IssueI have so fedup of having this error code 12. I have unistalled Spotify, did a CCleaner, removed old files, have enough space on the computer to install Spotify, deleted an...

  • Regular
  •   Plan Premium Country Canada Device PC Operating System Windows 7   My Question or Issue I have so fedup of having this error code 12. I have unistalled Spotify, did a CCleaner,...
  • Sebasty
  • Community Legend
  • 5250 Views
  • 6 replies
  • 0 likes
  • 5250 Views
  • 6 replies
  • 0 likes

Solved!! I bought Premium on the 1st of June, the receipt is from 31th of May

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 My Question or IssueWhy wrong date in the receipt when I bought Premium at 00:33, 1st of June in Finland?Now it says my Premium (3 months for 9,99) will take another payment 31th of August w...

  • Casual Listener
  • Plan Premium Country Finland Device PC Operating System Windows 10   My Question or Issue Why wrong date in the receipt when I bought Premium at 00:33, 1st of June in Finland? Now it ...
  • OneByBoo
  • Roadie
  • 1034 Views
  • 1 replies
  • 0 likes
  • date
    paypal
    Premium
    time zone
  • 1034 Views
  • 1 replies
  • 0 likes