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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1742 Views

0 replies

2 likes

  • 1742 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146342 Views

83 replies

27 likes

  • 146342 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131332 Views

294 replies

22 likes

  • 131332 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11017 Views

1 replies

6 likes

  • 11017 Views
  • 1 replies
  • 6 likes

Solved!! Spotify keeps following unknown playlists

PlanPremium (free trial) DeviceLaptopOperating SystemWindows 10 My Question or IssueHello!I just recently saw this happen, and it started yesterday. For some reason, spotify is adding unknown playlists to my library. I have never heard of the playlis...

Casual Listener

Plan Premium (free trial)   Device Laptop Operating System Windows 10   My Question or Issue Hello! I just recently saw this happen, and it started yesterday. For some reason, spo...

Maxim

Spotify Star

2392 Views

3 replies

0 likes

  • 2392 Views
  • 3 replies
  • 0 likes

Premium on Desktop, but not Premium on Mobile

PlanPremium for FamilyCountryMalaysiaDeviceHuawei Honor 7 (PLK-L01)Operating System(Android 6.0) My Question or IssueHi im having an issue as stated above. It is weird as i only see Premium in settings on Desktop, but on mobile it acts like im not. I...

Casual Listener

Plan Premium for Family Country Malaysia Device Huawei Honor 7 (PLK-L01) Operating System (Android 6.0)   My Question or Issue Hi im having an issue as stated above. It is weird as i o...

Maxim

Spotify Star

1128 Views

1 replies

0 likes

Offline download
Premium
  • 1128 Views
  • 1 replies
  • 0 likes

Recommended Songs Not Playing

I got a new computer at work - Windows 10 Enterprise, Dell Intel Core i7. I downloaded the software/app on my computer to listen to Spotify (like I have for years - without issues). But now, I cannot listen to any of my recommended tracks, any radio ...

Newbie

I got a new computer at work - Windows 10 Enterprise, Dell Intel Core i7. I downloaded the software/app on my computer to listen to Spotify (like I have for years - without issues). But now, I cannot...

999 Views

0 replies

2 likes

Songs not playing
  • 999 Views
  • 0 replies
  • 2 likes

Headphones not working with podcasts on desktop

PlanPremiumCountryUSA My Question or IssueI've been trying to listen to podcasts on my work desktop with headphones, but either everything is garbled or just one of the cohosts audio is missing. I've tried listening to music on the desktop and that w...

Newbie

Plan Premium Country USA   My Question or Issue I've been trying to listen to podcasts on my work desktop with headphones, but either everything is garbled or just one of the cohosts audio...

Bittencourt

Spotify Star

939 Views

1 replies

0 likes

headphones
Podcasts
  • 939 Views
  • 1 replies
  • 0 likes

Podcast not working on desktop and only works on phone app

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 7 Professional My Question or IssueFor the past few months I have been listening to a podcast on spotify on my desktop. I started to notice that the podcast would take a few minutes to load be...

Newbie

Plan Premium Country USA Device Desktop Operating System Windows 7 Professional   My Question or Issue For the past few months I have been listening to a podcast on spotify on my deskt...

Whoanelly

Visitor

1030 Views

2 replies

2 likes

  • 1030 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Trojan found in Spotify folder

PlanPremiumCountrySwedenDevice(Samsung Galaxy S6, PC)Operating System(Android 7, Windows 10) My Question or IssueHello! My Windows Defender flagged the following file C:\Users\AppData\Local\Spotify\Data\e9\e9595c535c54b2ad17449a5343777019434fa4f4.fil...

Casual Listener

Plan Premium Country Sweden Device (Samsung Galaxy S6, PC) Operating System (Android 7, Windows 10)   My Question or Issue Hello!   My Windows Defender flagged the following fil...

AndyLK

Casual Listener

19606 Views

25 replies

48 likes

  • 19606 Views
  • 25 replies
  • 48 likes

Spotify keeps crashing on login.

PlanPremium CountryU.S.ADeviceP.C.Operating SystemWindows 10My Question or IssueSo I just got on my computer after getting home from work today and wanted to listen to music. Spotify was closed and I went to open it and it asked me to login. So I obv...

Casual Listener

Plan Premium  Country U.S.A Device P.C. Operating System Windows 10 My Question or Issue So I just got on my computer after getting home from work today and wanted to listen to music. S...

dakota1017

Casual Listener

619 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Web Player Isn't Launching

Free Plan DeviceWindows PCOperating SystemWindows 8 Every time I click launch Web Player it says "An error occurred." I've tried restarting my computer, a different web browser, and an incognito window nothing works.

Casual Listener

Free Plan   Device Windows PC Operating System Windows 8   Every time I click launch Web Player it says "An error occurred."   I've tried restarting my computer, a different w...

Nico

Community Legend

946 Views

4 replies

0 likes

Web player issue
  • 946 Views
  • 4 replies
  • 0 likes

Search by artist does not load all of his songs

Hello, everyone! I have issue that has appeared recently.When I want to create a playlist of all songs of artist (either his own or features) usually i type his name in search, select all songs and add them to playlist.However, now i face the problem...

Casual Listener

Hello, everyone!   I have issue that has appeared recently. When I want to create a playlist of all songs of artist (either his own or features) usually i type his name in search, select all ...

Nico

Community Legend

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

not all songs are played from playlist

anyone having the issue where the playlist songs are not getting played all the songs. it doesn's matter it being on pc spotify or android spotify. It'll end prematually and i lost track where it stopped.

Casual Listener

anyone having the issue where the playlist songs are not getting played all the songs. it doesn's matter it being on pc spotify or android spotify. It'll end prematually and i lost track where it sto...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Pressed play, but nothing happens on podcasts from iHeartRadio

PlanPremiumCountryNorwayOperating SystemWindows 10My Question or IssueA couple of days ago two of the podcasts from iHeartRadio (Behind the bastards and It Could Happen Here) stopped working. All the episodes are available, however when I select one ...

Newbie

Plan Premium Country Norway Operating System Windows 10 My Question or Issue A couple of days ago two of the podcasts from iHeartRadio (Behind the bastards and It Could Happen Here) stopped wo...

639 Views

0 replies

0 likes

  • 639 Views
  • 0 replies
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Superuser Contribution Right Side Audio 'Louder'

PlanPremiumCountryUSDevicePC/HyperX Cloud Revolver S/ASUS Xonar DSXOperating SystemWindows 10 My Question or IssueCurrently I'm experiencing a strange audio balancing issue that I can't find the answer to elsewhere. What's currently happening is when...

Newbie

Plan Premium Country US Device PC/HyperX Cloud Revolver S/ASUS Xonar DSX Operating System Windows 10   My Question or Issue Currently I'm experiencing a strange audio balancing issue t...

MihailY

Moderator

9620 Views

10 replies

3 likes

  • 9620 Views
  • 10 replies
  • 3 likes

[Desktop][Other] Desktop App Redownloads Songs After HDD Defrag

I was troubleshooting my PC and ran a defrag of one of my hard drives that the Spotify music downloads folder is on and after the defrag, the Spotify Desktop App auto switched my defaults to my SSD that Windows 10 is on which is limited in space. So ...

Regular

I was troubleshooting my PC and ran a defrag of one of my hard drives that the Spotify music downloads folder is on and after the defrag, the Spotify Desktop App auto switched my defaults to my SSD t...

377 Views

0 replies

0 likes

Desktop
Other
  • 377 Views
  • 0 replies
  • 0 likes

Solved!! Windows 10 merged OneDrive Library

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueThe 1809 release of Windows 10 included the ability to make your OneDrive folders the default location for Documents, Music, Downloads, etc. After enabling this it ap...

Regular

Plan Premium Country USA Device Desktop PC Operating System Windows 10   My Question or Issue The 1809 release of Windows 10 included the ability to make your OneDrive folders the defa...

aaronstackpole

Regular

1131 Views

1 replies

0 likes

  • 1131 Views
  • 1 replies
  • 0 likes

Transfer to iOS

Plan: PremiumCountry: CanadaDevice: iPhone 7Operating System: 12.1My Question or Issue:I'm trying to transfer some local files from my PC to my iPhone, I have a playlist, I have the download button ticked on each playlist both on my computer and my p...

Newbie

Plan: Premium Country: Canada Device: iPhone 7 Operating System: 12.1 My Question or Issue: I'm trying to transfer some local files from my PC to my iPhone, I have a playlist...

Nico

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Local files

Hello,I'm trying to send my PC local files to my phones (IOS and Samsung) and i've searched every where but couldn't know how to do itI did the things in my firewall and all but still nothingCan anyone help plz ?Thanks.

Regular

Hello, I'm trying to send my PC local files to my phones (IOS and Samsung) and i've searched every where but couldn't know how to do it I did the things in my firewall and all but still nothing Ca...

2shakey

Casual Listener

2422 Views

18 replies

0 likes

  • 2422 Views
  • 18 replies
  • 0 likes

Spotify isn't working properly

PlanPremiumCountryTurkeyOperating SystemWindows 7My Question or IssueI'm using Spotify for 3 years but it started to acting weird. When I try to listen to songs they won't start. They turn into blank when start them. Also I can't use online features ...

Casual Listener

  Plan Premium Country Turkey Operating System Windows 7 My Question or Issue I'm using Spotify for 3 years but it started to acting weird. When I try to listen to songs they won't start...

Piasecznik

Casual Listener

849 Views

6 replies

0 likes

  • 849 Views
  • 6 replies
  • 0 likes

Daily Mix Change?

Edit: I didn't mean to post this in the Windows discussion area, newbie mistake. My bad. Plan: Premium FamilyCountry: US Device: iMac Late 2013Operating System: Mojave 10.14.3 Was there a change in how the Daily Mixes are built? Yesterday I had the u...

Visitor

Edit: I didn't mean to post this in the Windows discussion area, newbie mistake. My bad.   Plan: Premium Family Country: US   Device: iMac Late 2013 Operating System: Mojave 10.1...

Gulerin

Regular

6598 Views

4 replies

9 likes

daily
mix
  • 6598 Views
  • 4 replies
  • 9 likes

Strange error

PlanPremium CountryItaly Operating System Android Oreo My Question or Issue When I try to play certain artist i get this error "we can't play this until you allow this track in the spotify phone app" both on PC and Android... What can i do?

Casual Listener

Plan Premium   Country Italy   Operating System  Android Oreo   My Question or Issue   When I try to play certain artist i get this error  "we can't play...

danieletredici

Casual Listener

872 Views

3 replies

0 likes

  • 872 Views
  • 3 replies
  • 0 likes

Same WiFi Network

PlanPremuimCountry USA DeviceDeskTop Version - Windows 10 ProOperating SystemWindows 10 Pro My Question or IssueBesides herring are not hearing the music, how can I check to see what Wi-Fi network I'm connected to.

Regular

  Plan Premuim Country USA   Device DeskTop Version - Windows 10 Pro Operating System Windows 10 Pro   My Question or Issue Besides herring are not hearing the music, how ca...

ElainaD

Composer

705 Views

1 replies

0 likes

  • 705 Views
  • 1 replies
  • 0 likes