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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134330 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134330 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50960 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50960 Views
  • 0 replies
  • 32 likes

Can't order songs in new spotify playlists

Since Spotify added the new style to their playlists, I can't order songs by artist, title, album or date added.You can check this playlist on desktop and notice the buttons are locked.https://open.spotify.com/user/spotify/playlist/37i9dQZF1DX2Nc3B70...

  • Visitor
  •    Since Spotify added the new style to their playlists, I can't order songs by artist, title, album or date added. You can check this playlist on desktop and notice the buttons are locke...
  • Sebasty
  • Spotify Star
  • 448 Views
  • 7 replies
  • 1 likes
  • 448 Views
  • 7 replies
  • 1 likes

Spotify continues to have friends feed failing to load

No matter how many times I reinstall, reboot, resign in, sign in on a new device, or anything it still won't update. The only thing that fixed it was being on an old spotify version, but I had to update to the most recent for some features I need. Wh...

  • Newbie
  • No matter how many times I reinstall, reboot, resign in, sign in on a new device, or anything it still won't update. The only thing that fixed it was being on an old spotify version, but I had to upd...
  • Loxer
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

friends from facebook won't appear on find friends

PlanPremiumCountry IsraelDevicePCOperating SystemWindows 7 My Question or Issue Hello,I have a strange bug in spotify, whenever I click find friends (below the friends list) it only shows one person, when before there were around 200 or more from my ...

  • Regular
  • Plan Premium Country  Israel Device PC Operating System Windows 7   My Question or Issue  Hello, I have a strange bug in spotify, whenever I click find friends (below the fr...
  • origamyth
  • Regular
  • 323 Views
  • 8 replies
  • 0 likes
  • 323 Views
  • 8 replies
  • 0 likes

Song keeps restarting whenever I type "gre" in order in quick succession

Whenever I type the letters "gre" in order within milliseconds of eachother, it seems that the song that I'm currently listening to restarts/starts playing from the start. Is there any way to make it so that this doesn't happen? I'm on the free plan,...

  • Casual Listener
  • Whenever I type the letters "gre" in order within milliseconds of eachother, it seems that the song that I'm currently listening to restarts/starts playing from the start. Is there any way to make it...
  • yourboy123
  • Casual Listener
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Spotify can't play this right now

PlanPremiumCountry USADeviceWindows 10 DesktopOperating SystemWindows 10 Latest Update My Question or Issue I have had this message pop up after a fresh install of Windows 10, it's working in the web player but not the desktop app. I've tried turning...

  • Casual Listener
  • Plan Premium Country  USA Device Windows 10 Desktop Operating System Windows 10 Latest Update   My Question or Issue  I have had this message pop up after a fresh install of ...
  • Buffle
  • Newbie
  • 15815 Views
  • 6 replies
  • 0 likes
  • 15815 Views
  • 6 replies
  • 0 likes

Shuffle only working on part of Playlist

I am playing a 434 song playlist on a Windows Vista desktop, but operating from a Win10 Laptop.I have long felt that shuffle is not very random, but in the last few days I have noticed something specific and cannot find reference to it on the communi...

  • Regular
  • I am playing a 434 song playlist on a Windows Vista desktop, but operating from a Win10 Laptop. I have long felt that shuffle is not very random, but in the last few days I have noticed something sp...
  • pepperezzy
  • Casual Listener
  • 16328 Views
  • 45 replies
  • 42 likes
  • Windows
  • 16328 Views
  • 45 replies
  • 42 likes

Spotify error on launch (error number 0x1ae0191)

PlanPremiumCountry UKDevicePCOperating SystemWindows 10 Desktop My Question or IssueWhen I launch Spotify I am presented with an error:An internal exception occurred (Address: 0x1ae0191).

  • Casual Listener
  • Plan Premium Country  UK Device PC Operating System Windows 10 Desktop   My Question or Issue When I launch Spotify I am presented with an error: An internal exception occurred (...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Using Windows 10 to click on a playlist now brings up the "delete playlist?" prompt.

I have to click on the "cancel" option for this to disappear. Then when I click on a track, it gets deleted. I have tried uninstalling/reinstalling spotify and windows 10.

  • Casual Listener
  • I have to click on the "cancel" option for this to disappear. Then when  I click on a track, it gets deleted. I have tried uninstalling/reinstalling spotify and windows 10.
  • jaime7722
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Alphabetizing Playlist

Can the playlist be sorted alphabetized?

  • Newbie
  • Can the playlist be sorted alphabetized?
  • djben
  • Casual Listener
  • 52669 Views
  • 87 replies
  • 14 likes
  • 52669 Views
  • 87 replies
  • 14 likes

Superuser Contribution Recommended songs is stuck on certain songs.

I have a playlist that I like to add songs to. One time I decided to add some songs from the television show "Steven Universe". Even though I only added 7 songs in total, (compared to the total of 384 songs in the playlist), the recommended songs see...

  • Newbie
  • I have a playlist that I like to add songs to. One time I decided to add some songs from the television show "Steven Universe". Even though I only added 7 songs in total, (compared to the total of 38...
  • SergioDavid
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Macros/Hotkeys not working

PlanFreeCountry DeviceDesktopOperating SystemWindows 10 My Question or Issue I am trying to use an external macro program to use the shortcut keys to just be a simple button to press, but they do not work in spotify. Such as the minimize button works...

  • Newbie
  • Plan Free Country   Device Desktop Operating System Windows 10   My Question or Issue  I am trying to use an external macro program to use the shortcut keys to just be a simp...
  • SergioDavid
  • Roadie
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Friend Activity

Hello dear Spotify users , i have a question , it's been two months since my Friend Activity on Desktop don't show up , do you guys have the same problem ? i'm gonna upload a image so you can see

  • Visitor
  •   Hello dear Spotify users , i have a question , it's been two months since my Friend Activity on Desktop don't show up , do you guys have the same problem ? i'm gonna upload a image so you can...
  • user-removed
  • Not applicable
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Spotify on Windows seems to kill the Wifi connection

PlanFree CountryUK DeviceLenovo Yoga 11sOperating SystemWindows 10 My Question or IssueSpotify on Windows seems to kill the Wifi connection on my PC. Other Wifi connected devices in my house aren't affected. Seems to happen after a longer period of p...

  • Casual Listener
  • Plan Free   Country UK   Device Lenovo Yoga 11s Operating System Windows 10   My Question or Issue Spotify on Windows seems to kill the Wifi connection on my PC. Other Wifi...
  • forza_125
  • Casual Listener
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Spotify keeps stopping ... so frustrating

PlanFree/PremiumCountry CanadaDeviceHp pro bookOperating SystemWindows My Question or Issue For months now whenever I play Spotify, it stops after 10 or 15 minutes and I have to come back and restart the feed on the computer...very frustrating esp du...

  • Newbie
  • Plan Free/Premium Country  Canada Device Hp pro book Operating System Windows   My Question or Issue  For months now whenever I play Spotify, it stops after 10 or 15 minutes ...
  • Loxer
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Favorite Songs Disappear

PlanFreeCountryUSA Operating SystemWindows 10 My Question or IssueMy songs that I've favorited don't appear under the "Favorite Songs" sometimes. As a result, I have to manually search for the song, and then my Favorite Songs will be loaded. I have t...

  • Regular
  • Plan Free Country USA    Operating System Windows 10   My Question or Issue My songs that I've favorited don't appear under the "Favorite Songs" sometimes. As a result, I have...
  • HMSNike
  • Regular
  • 3227 Views
  • 2 replies
  • 0 likes
  • 3227 Views
  • 2 replies
  • 0 likes

Superuser Contribution Quickly play all local files and liked songs together

PlanPremiumCountry USADeviceLG V30Operating SystemWindows 10/Android My Question or Issue I'm sure this has been asked before, but I couldn't find it using google or the search here. Is there a way to quickly play all of my local files and all of my ...

  • Music Fan
  • Plan Premium Country  USA Device LG V30 Operating System Windows 10/Android   My Question or Issue  I'm sure this has been asked before, but I couldn't find it using google o...
  • JuanSebastian
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Adding songs to a playlist by song ID

PlanFreeCountryUnited States DevicePCOperating SystemWindows 10 My Question or Issue I have a text file with the song IDs of about 300 songs that I would like to add to a playlist. Is there a way to add all of them at the same time?

  • Casual Listener
  • Plan Free Country United States  Device PC Operating System Windows 10  My Question or Issue  I have a text file with the song IDs of about 300 songs that I would like to add ...
  • Renaxla
  • Casual Listener
  • 1304 Views
  • 2 replies
  • 0 likes
  • 1304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows 10 won't let me log in!

PlanPremium (family)Country UKDevicePCOperating SystemWindows 10 My Question or Issue Hey all,When I start the PC desktop app and click "login with FaceBook" (as that's how my account was registered) a big grey box with what looks like an old interne...

  • Newbie
  • Plan Premium (family) Country  UK Device PC Operating System Windows 10   My Question or Issue  Hey all, When I start the PC desktop app and click "login with FaceBook" (as ...
  • JuanSebastian
  • Roadie
  • 272 Views
  • 1 replies
  • 1 likes
  • 272 Views
  • 1 replies
  • 1 likes

Superuser Contribution Wondering if there are plans to implement an equalizer for PC?

I was just wondering whether there are plans to implement an equalizer on the PC version of spotify? I really enjoy using it on my iphone to tweak the sund to my liking, but I find it a little annoying that a PC, which is a stronger/a device with mor...

  • Casual Listener
  •   I was just wondering whether there are plans to implement an equalizer on the PC version of spotify? I really enjoy using it on my iphone to tweak the sund to my liking, but I find it a littl...
  • JuanSebastian
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • Equalizer
    PC
    Windows 10
  • 351 Views
  • 1 replies
  • 0 likes

"This song is not available. If you have the file on your computer you can import it"

I have been a Premium user for the last couple of years, and over the last couple of months I have had trouble streaming music from my laptop. I keep getting the error message "This song is not available. If you have the file on your computer you can...

  • Casual Listener
  • I have been a Premium user for the last couple of years, and over the last couple of months I have had trouble streaming music from my laptop. I keep getting the error message "This song is not ...
  • user-removed
  • Not applicable
  • 15447 Views
  • 77 replies
  • 11 likes
  • Windows
  • 15447 Views
  • 77 replies
  • 11 likes

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