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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2695 Views

0 replies

4 likes

  • 2695 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

158274 Views

83 replies

27 likes

  • 158274 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

157213 Views

297 replies

22 likes

  • 157213 Views
  • 297 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11641 Views

1 replies

6 likes

  • 11641 Views
  • 1 replies
  • 6 likes

Local file not matched on other system due to song duration.

PlanPremiumCountryAustraliaDevicePC and Macbook Pro 2015Operating SystemWindows 10 and OSX MojaveMy Question or IssueA specific local file on one device that is copied to another device (either operating system) is not matched/detected on the device ...

Newbie

Plan Premium Country Australia Device PC and Macbook Pro 2015 Operating System Windows 10 and OSX Mojave My Question or Issue A specific local file on one device that is copied to another de...

nh60211as

Casual Listener

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

How do I copy song names when using the desktop or web app?

PlanPremiumCountryNODeviceDesktop pcOperating SystemWindows 10 My Question or IssueHey, how do I copy song, album or artist names from spotify (either the web version or the desktop version)? It is especially troublesome when I can't type the names (...

Roadie

Plan Premium Country NO Device Desktop pc Operating System Windows 10   My Question or Issue Hey, how do I copy song, album or artist names from spotify (either the web version or the ...

urenor

Casual Listener

93571 Views

8 replies

18 likes

  • 93571 Views
  • 8 replies
  • 18 likes

Cant see Radio stations

PlanPremiumCountryArgentinaDeviceall devicesOperating System(Android Oreo, Windows 10) My Question or Issue

Casual Listener

Plan Premium Country Argentina Device all devices Operating System (Android Oreo, Windows 10)   My Question or Issue  

mixfederico

Casual Listener

472 Views

2 replies

0 likes

  • 472 Views
  • 2 replies
  • 0 likes

Missing added songs usually visible under artist name.

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueHey people,For some time now I encounter strange issue. There were always few songs that you can add from the artist, and when you hit the play button from main "Artists" menu you...

Regular

Plan Premium Country Poland Operating System Windows 10   My Question or Issue Hey people, For some time now I encounter strange issue. There were always few songs that you can add fr...

282 Views

0 replies

0 likes

  • 282 Views
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Songs refusing to play on windows

PlanPremiumCountryUKDevicePCOperating SystemWindows 10, using the spotify download (not the app) My Question or IssueThe spotify player seems to bug out whenever I try to play a song not in my playlist. Or if I then add the song on my playlist from m...

Newbie

Plan Premium Country UK Device PC Operating System Windows 10, using the spotify download (not the app)   My Question or Issue The spotify player seems to bug out whenever I try to pla...

rasyadh

Newbie

640 Views

2 replies

0 likes

  • 640 Views
  • 2 replies
  • 0 likes

New layout

PlanPremiumCountryBrazilDevice(ZenFone 4)Operating System(Android) My Question or IssueI've tried to adapt to the new layout that has been out for a few months, but it's really bad. I like to listen to albums, and now it's way worst to find the one i...

Newbie

Plan Premium Country Brazil Device (ZenFone 4) Operating System (Android)   My Question or Issue I've tried to adapt to the new layout that has been out for a few months, but it's real...

OneByBoo

Roadie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Windows crashes upon login

Plan PremiumCountry swedenOperating System Windows 10 Spotify crashed so I resinstalled it. But now when I try to login the program crahes (without any error message, the program just stops).I've tried reinstalling the program by using both the app v...

Newbie

  Plan Premium Country sweden Operating System Windows 10   Spotify crashed so I resinstalled it. But now when I try to login the program crahes (without any error message, t...

OneByBoo

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Can't Add or Play Songs from Search

PlanFreeCountryUSDeviceComputerOperating SystemWindows 10When I try to add or play a song from the search function, it's not working. I looked up "Six Shooter" by Coyote Kisses and right clicked it to add it to my library, then looked up "This Ain't ...

Casual Listener

Plan Free Country US Device Computer Operating System Windows 10 When I try to add or play a song from the search function, it's not working.  I looked up "Six Shooter" by Coyote Kisses ...

Sorinshuto

Casual Listener

2441 Views

2 replies

0 likes

  • 2441 Views
  • 2 replies
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What happend to Septicflesh's Album "Codex Omega" and "Titan"?

So, after two or three days the Album Codex Omega and Titan from Septicflesh is disappeard. The cover from the album "Communion" and "The Great Mass" is also different. Whats happened?

Music Fan

So, after two or three days the Album Codex Omega and Titan from Septicflesh is disappeard. The cover from the album "Communion" and "The Great Mass" is also different. Whats happened?

Nico

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Spotify font bold on Windows 10 edition

DeviceASUS UX360UAOperating SystemWindows 10 My Question or IssueSo I've been really annoyed with the change of font within Spotify now. I haven't really seen much on the subject and was wondering if there is a way to fix it. I've tried countless tim...

Casual Listener

Device ASUS UX360UA Operating System Windows 10   My Question or Issue So I've been really annoyed with the change of font within Spotify now. I haven't really seen much on the subject and...

blahsi

Roadie

1259 Views

2 replies

1 likes

  • 1259 Views
  • 2 replies
  • 1 likes

When I add a song on my eg iPhone, my PC (Windows 10) which is off doesn't update my songs library

PlanPremiumCountrySingaporeDeviceiPhone XS Max, iPad 5th Gen, Desktop PC, Macbook Pro with windows 10Operating System(iOS12.2, Windows 10) My Question or IssueWhen I add a song in my song library using my eg iPhone, my PC (Windows 10) which is off, d...

Casual Listener

Plan Premium Country Singapore Device iPhone XS Max, iPad 5th Gen, Desktop PC, Macbook Pro with windows 10 Operating System (iOS12.2, Windows 10)   My Question or Issue When I add a so...

mosohodPeti

Composer

759 Views

1 replies

1 likes

  • 759 Views
  • 1 replies
  • 1 likes

Opening Spotify links in desktop app w/o extension???

PlanPremiumCountryUSADeviceDell PC - i5-8500T @2.1ghz 16gb RAM 64bit / MacBook Pro 2016 13" 16gb ram SSDOperating SystemWindows 10 / MacOS High Sierra My Question or IssueMost of what I was reading about this is from last year. Has there been any cha...

Newbie

Plan Premium Country USA Device Dell PC - i5-8500T @2.1ghz 16gb RAM 64bit / MacBook Pro 2016 13" 16gb ram SSD Operating System Windows 10 / MacOS High Sierra   My Question or Issue Mos...

SpotyMarc

Newbie

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
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Solved!! Spotify stops plaing with an ad

PlanFreeCountryFrance DeviceWindows10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince this morning when I start playing music, it stops on an ad (Dacia) that it can play. If I try to start another music it says it wil...

Regular

Plan Free Country France   Device Windows10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since this morning when I start playing music, it...

Nico

Community Legend

958 Views

5 replies

0 likes

  • 958 Views
  • 5 replies
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Solved!! Spotify keeps following unknown playlists

PlanPremium (free trial) DeviceLaptopOperating SystemWindows 10 My Question or IssueHello!I just recently saw this happen, and it started yesterday. For some reason, spotify is adding unknown playlists to my library. I have never heard of the playlis...

Casual Listener

Plan Premium (free trial)   Device Laptop Operating System Windows 10   My Question or Issue Hello! I just recently saw this happen, and it started yesterday. For some reason, spo...

Maxim

Spotify Star

2473 Views

3 replies

0 likes

  • 2473 Views
  • 3 replies
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Strange error

PlanPremium CountryItaly Operating System Android Oreo My Question or Issue When I try to play certain artist i get this error "we can't play this until you allow this track in the spotify phone app" both on PC and Android... What can i do?

Casual Listener

Plan Premium   Country Italy   Operating System  Android Oreo   My Question or Issue   When I try to play certain artist i get this error  "we can't play...

danieletredici

Casual Listener

926 Views

3 replies

0 likes

  • 926 Views
  • 3 replies
  • 0 likes

Web Player Isn't Launching

Free Plan DeviceWindows PCOperating SystemWindows 8 Every time I click launch Web Player it says "An error occurred." I've tried restarting my computer, a different web browser, and an incognito window nothing works.

Casual Listener

Free Plan   Device Windows PC Operating System Windows 8   Every time I click launch Web Player it says "An error occurred."   I've tried restarting my computer, a different w...

Nico

Community Legend

989 Views

4 replies

0 likes

Web player issue
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  • 4 replies
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Trying to add a playlist as artist - pasting URL does not find the playlist

PlanWe've tried with both free and premium accountsCountryAustraliaDeviceDesktopOperating SystemWindows, using either firefox or chrome My Question or IssueHi, we have an artist page that we're trying to add a playlist to. The playlist has been creat...

Newbie

Plan We've tried with both free and premium accounts Country Australia Device Desktop Operating System Windows, using either firefox or chrome   My Question or Issue Hi, we have an art...

OneByBoo

Roadie

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

BBC Podcasts not working

PlanPremiumCountryCanadaDeviceDesktop/ Dell Operating SystemWindows 7 My Question or IssueBBC podcasts no longer play. I've noticed that as of yesterday (April 3). You click on the play button, then nothing happens. Only happens to the BBC podcasts t...

Casual Listener

Plan Premium Country Canada Device Desktop/ Dell  Operating System Windows 7   My Question or Issue BBC podcasts no longer play. I've noticed that as of yesterday (April 3). You c...

zdravko_g

Casual Listener

930 Views

1 replies

0 likes

  • 930 Views
  • 1 replies
  • 0 likes

Premium on Desktop, but not Premium on Mobile

PlanPremium for FamilyCountryMalaysiaDeviceHuawei Honor 7 (PLK-L01)Operating System(Android 6.0) My Question or IssueHi im having an issue as stated above. It is weird as i only see Premium in settings on Desktop, but on mobile it acts like im not. I...

Casual Listener

Plan Premium for Family Country Malaysia Device Huawei Honor 7 (PLK-L01) Operating System (Android 6.0)   My Question or Issue Hi im having an issue as stated above. It is weird as i o...

Maxim

Spotify Star

1170 Views

1 replies

0 likes

Offline download
Premium
  • 1170 Views
  • 1 replies
  • 0 likes

Headphones not working with podcasts on desktop

PlanPremiumCountryUSA My Question or IssueI've been trying to listen to podcasts on my work desktop with headphones, but either everything is garbled or just one of the cohosts audio is missing. I've tried listening to music on the desktop and that w...

Newbie

Plan Premium Country USA   My Question or Issue I've been trying to listen to podcasts on my work desktop with headphones, but either everything is garbled or just one of the cohosts audio...

Bittencourt

Spotify Star

978 Views

1 replies

0 likes

headphones
Podcasts
  • 978 Views
  • 1 replies
  • 0 likes