Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 93201 Views
  • 81 replies
  • 27 likes
  • 93201 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 103742 Views
  • 291 replies
  • 22 likes
  • 103742 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7554 Views
  • 1 replies
  • 6 likes
  • 7554 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 148057 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 148057 Views
  • 0 replies
  • 26 likes

I can't find my playlist in the search tool by name

PlanPremiumCountrySpainDeviceHP Computer and Xiaomi MI 8Operating SystemWindows 10 My Question or IssueSince two weeks I try to search my playlists exactly by the name of the list of an artist and it appears all Spotify World lists except mine ones.B...

  • Newbie
  • Plan Premium Country Spain Device HP Computer and Xiaomi MI 8 Operating System Windows 10   My Question or Issue Since two weeks I try to search my playlists exactly by the name of the...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Computer won't download files from other computer

PlanStudent PremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI have songs on a laptop that I uploaded to spotify. I managed to get them to my iphone (which was stupidly complex by the way) but I want to listen to them whil...

  • Newbie
  • Plan Student Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue I have songs on a laptop that I uploaded to spotify. I managed to get them to my ipho...
  • jsannn
  • Community Legend
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Shuffle feature is not effective

PlanPremiumCountryNew ZealandDeviceWindows 10 PCOperating SystemWindows 10 1809 My Question or IssueThe Shuffle function of a playlist has favourites and refuses to play anything that is not a favourite. See this in action in the attached video

  • Newbie
  • Plan Premium Country New Zealand Device Windows 10 PC Operating System Windows 10 1809   My Question or Issue The Shuffle function of a playlist has favourites and refuses to play anyt...
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes

music disappeared from spotify library on desktop application

PlanFreeCountry DeviceDesktopOperating SystemWindows 7 My Question or Issue I have been using the desktop spotify free app for over a year. The recent updates have caused all of my saved music to disappear when viewing in the artist, album, favorite ...

  • Casual Listener
  • Plan Free Country   Device Desktop Operating System Windows 7   My Question or Issue  I have been using the desktop spotify free app for over a year. The recent updates have ...
  • yolnantiger
  • Casual Listener
  • 2548 Views
  • 2 replies
  • 1 likes
  • regular
  • 2548 Views
  • 2 replies
  • 1 likes

how to disable "next up" ?

Hi,my "Next up" section is always the same album after queued songs end. Whenever I finish listening to the queued songs in my play queue, Spotify always starts playing automatically every song of another artist I listened to some days ago. I have to...

  • Casual Listener
  • Hi, my "Next up" section is always the same album after queued songs end. Whenever I finish listening to the queued songs in my play queue, Spotify always starts playing automatically every song of ...
  • 3039 Views
  • 0 replies
  • 53 likes
  • 3039 Views
  • 0 replies
  • 53 likes

Spotify for Windows doesn't save music progress and volume after shutdown

PlanPremiumOperating SystemWindows 10Edit: this also happens the Linux version. My Question or Issue Steps to reproduce:1. Open Spotify2. Play a song and/or change the volume in app3. Shutdown/restart the computer (or close it from task manager) whil...

  • Newbie
  • Plan Premium Operating System Windows 10 Edit: this also happens the Linux version.   My Question or Issue  Steps to reproduce: 1. Open Spotify 2. Play a song and/or change the vol...
  • Thomi556
  • Newbie
  • 1744 Views
  • 2 replies
  • 8 likes
  • 1744 Views
  • 2 replies
  • 8 likes

I need help

I want to know why that happens

descarga.png
  • Newbie
  • I want to know why that happens
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Desktop Application not responding

PlanFreeCountryCanadaDeviceLaptop PCOperating SystemWindows 10 My Question or IssueMy Spotify application is set to launch whenever I start up my laptop. The problem is that whenever it does, I get this notification that states that the application i...

spotify.PNG
  • Newbie
  • Plan Free Country Canada Device Laptop PC Operating System Windows 10   My Question or Issue My Spotify application is set to launch whenever I start up my laptop. The problem is that ...
  • 856 Views
  • 0 replies
  • 0 likes
  • 856 Views
  • 0 replies
  • 0 likes

Impossible to delete/Hear music from "Songs"

PlanPremiumCountryIsrael DevicePCOperating SystemWindows 10This. My Question or IssueI am jsut hear a music from Local Files in pc and i log in the phone to spotify and add the musics to Songs [I press the +] but now the songs disappeared from the Lo...

изображение.png
  • Newbie
  • Plan Premium Country Israel   Device PC Operating System Windows 10 This.   My Question or Issue I am jsut hear a music from Local Files in pc and i log in the phone to spotif...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

How do I "Like" or "Favourite" a song - latest spotify premium

PlanFamily Premium (Owner)CountryUKDeviceWindows Desktop, Samsung Galaxy S7Operating System(Windows 10, Android Oreo) My Question or IssueIf I like a song I am listening to, how do I indicate that I Like it, or that it is one of my favourites? In a p...

  • Casual Listener
  • Plan Family Premium (Owner) Country UK Device Windows Desktop, Samsung Galaxy S7 Operating System (Windows 10, Android Oreo)   My Question or Issue If I like a song I am listening to, ...
  • acousticvillage
  • Casual Listener
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes

Spotify not loading last state on start

PlanPremiumCountryNetherlandsDeviceDesktop/LaptopOperating SystemWindows 10 Version 10.0.17134 Build 17134 My Question or IssueWhenever I start Spotify it always starts with a blank state so I can't resume my last played playlist. The only situation ...

  • Casual Listener
  • Plan Premium Country Netherlands Device Desktop/Laptop Operating System Windows 10 Version 10.0.17134 Build 17134   My Question or Issue Whenever I start Spotify it always starts with ...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Wrong track lenght

PlanPremium FamilyCountryPolandDeviceDell/Lenovo laptopOperating SystemWindows 10 My Question or IssueThe lenght of the tracks on some playlists is wrong. Look at the screen shot.Check the track's lenghtAll tracks change their lengths in the player a...

2019-03-22_1501.png
  • Regular
  • Plan Premium Family Country Poland Device Dell/Lenovo laptop Operating System Windows 10   My Question or Issue The lenght of the tracks on some playlists is wrong. Look at the screen ...
  • tomashu007
  • Regular
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Meu spotify nao aparece nenhuma musica nem album

Ola estou tentando usar meu spotify porem NO COMPUTADOR nao aparece nenhuma musica nem album esta tudo indisponivel, tanto no aplicativo do spotify quanto no wev player por favor me ajude...

  • Newbie
  • Ola estou tentando usar meu spotify porem NO COMPUTADOR nao aparece nenhuma musica nem album esta tudo indisponivel, tanto no aplicativo do spotify quanto no wev player por favor me ajude...  
  • Brunelicia
  • Community Legend
  • 3197 Views
  • 1 replies
  • 0 likes
  • 3197 Views
  • 1 replies
  • 0 likes

Random Pausing of Songs

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueSo recently my Spotify has started to pause songs randomly while I am playing games, however while I am outside of the game it seems perfectly fine. It's only started happenin...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue So recently my Spotify has started to pause songs randomly while I am playing games, however while ...
  • DouthyDuck
  • Casual Listener
  • 462 Views
  • 1 replies
  • 0 likes
  • random pausing
  • 462 Views
  • 1 replies
  • 0 likes

Problem with images of songs

PlanPremiumCountryMexicoOSWindows 10 My Question or IssueI want to know if you know how to fix thisIt keeps happeningThe images doesn't load I already reinstalled and it doesn't fix anything Please Help ;(

Captura de pantalla 2019-03-21 18.03.18.png
  • Newbie
  •   Plan Premium Country Mexico OS Windows 10     My Question or Issue I want to know if you know how to fix this It keeps happening The images doesn't load  I alre...
  • JimCrackCornIdc
  • Casual Listener
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

FAMILY USERS OF SAME ACCOUNT

Hi there, I have a question: I downloud the app to listen music in my desktop computer but I have a family account. How do we change users? I want to listen to my music, but I can't find a buttom to change my daughters playlists to mine.Can anyone he...

  • Newbie
  • Hi there, I have a question: I downloud the app to listen music in my desktop computer but I have a family account. How do we change users? I want to listen to my music, but I can't find a buttom to ...
  • OneByBoo
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Can't install Spotify

PlanFreeCountrySpainDevicePCOperating SystemWindows 7My Question or IssueI uninstalled Spotify one week ago and now i want to install it again. When i click on the ''SpotifySetup'' it doesn't finish and it shows me this message (Screenshot). I've tri...

  • Newbie
  • Plan Free Country Spain Device PC Operating System Windows 7 My Question or Issue I uninstalled Spotify one week ago and now i want to install it again. When i click on the ''SpotifySetup'' ...
  • OneByBoo
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Unable to Play Any Track on Spotify Desktop Player

Plan: FreeCountry: India Device: PCOperating System: Windows 7 (64 bit) My Question or Issue Hello Dev Team and all users, I have just created a brand new Spotify account, installed Spotify for Desktop and tried playing songs but I am unable to play ...

  • Regular
  • Plan: Free Country: India   Device: PC Operating System: Windows 7 (64 bit)   My Question or Issue   Hello Dev Team and all users,   I have just created a bran...
  • Niacin
  • Casual Listener
  • 1079 Views
  • 6 replies
  • 0 likes
  • 1079 Views
  • 6 replies
  • 0 likes

Spotify Desktop Client is extremely laggy

Hello everyone, The windows 10 spotify client. I've been using it for several months now, on both free and premium plans, and the app consistantly sucks. Scrolling is laggy, typed letters take a second or so to show on screen, resizing takes forever....

  • Casual Listener
  •   Hello everyone,   The windows 10 spotify client. I've been using it for several months now, on both free and premium plans, and the app consistantly sucks. Scrolling is laggy, typed le...
  • Mousky
  • Newbie
  • 12351 Views
  • 5 replies
  • 8 likes
  • 12351 Views
  • 5 replies
  • 8 likes

favorite album removed from spotify, can't stream it anywhere else

PlanfreeCountryunited statesOperating Systemwindows 10 My Question or Issuemy favorite album was removed from spotify and i'm unable to find these songs anywhere else. will it be back soon? included picture

  • Newbie
  • Plan free Country united states Operating System windows 10   My Question or Issue my favorite album was removed from spotify and i'm unable to find these songs anywhere else. will it be...
  • xoholo
  • Composer
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes