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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43811 Views
  • 76 replies
  • 26 likes
  • 43811 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71232 Views
  • 268 replies
  • 21 likes
  • 71232 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

Sorting in Search Results

PlanUnlimited.Country USADevice(PC Computer)Operating System Windows 10 My Question or Issue Why is the sort (by title/artist/album/time, etc.) within searches no longer working? Also, what about filtering results...? It worked yesterday - then a new...

  • Casual Listener
  • Plan Unlimited. Country  USA Device (PC Computer) Operating System  Windows 10   My Question or Issue   Why is the sort (by title/artist/album/time, etc.) within search...
  • Maixxi
  • Regular
  • 379 Views
  • 1 replies
  • 1 likes
  • 379 Views
  • 1 replies
  • 1 likes

Solved!! My playlists on my phone is now more up to date that the one on my two pc's.

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or Issue my playlist only has a couple of songs in it after i reinstalled spotify on my computer! Somehow i only have a couple of songs on my other computer as well even though i ...

  • Casual Listener
  • Plan Premium Country Norway Device PC Operating System Windows 10   My Question or Issue  my playlist only has a couple of songs in it after i reinstalled spotify on my computer! ...
  • RICARDO1231
  • Newbie
  • 1405 Views
  • 3 replies
  • 0 likes
  • Playlists
    Troubleshooting
  • 1405 Views
  • 3 replies
  • 0 likes

[Windows] Universal App for Windows 10 (UWP)

Hello i have problem with my spotify Yesterday i was listening music and suddenly when i restarted my PC for a reason my songs doesn't appear in Favorite songs neither they were playing.It happens only on my PC app when im in my IOS App on Iphone 6 i...

  • Newbie
  • Hello i have problem with my spotify  Yesterday i was listening music and suddenly when i restarted my PC for a reason my songs doesn't appear in Favorite songs neither they were playing.It hap...
  • A_Musicophile
  • Community Legend
  • 1438 Views
  • 1 replies
  • 1 likes
  • 1438 Views
  • 1 replies
  • 1 likes

spotify lag

PremiumCountry CanadaDeviceDesktopOperating Systemwindows 7 My Question or Issuei dont know why but my spotify is looping every random 3 seconds of any song Plan

  • Casual Listener
  •   Premium Country  Canada Device Desktop Operating System windows 7   My Question or Issue i dont know why but my spotify is looping every random 3 seconds of any s...
  • OneByBoo
  • Roadie
  • 788 Views
  • 4 replies
  • 0 likes
  • 788 Views
  • 4 replies
  • 0 likes

Spotify song list on the PC fails to update when new favourite songs are added via the Spotify Web P

When I fave a song on the Spotify Web Player it doesn't update my favorite songs list of Spotify on PC.

  • Newbie
  • When I fave a song on the Spotify Web Player it doesn't update my favorite songs list of Spotify on PC.
  • user-removed
  • Not applicable
  • 794 Views
  • 3 replies
  • 1 likes
  • 794 Views
  • 3 replies
  • 1 likes

"Favorite Songs" disappeared

Hello, All of my "Favorite songs" playlist disappeared, along with the possibility of "loving" specific songs in Spotify, after an update.Is there a way to recover those features? Now I can only "add" songs but it's not as intuitive as before. PlanPr...

  • Regular
  • Hello,   All of my "Favorite songs" playlist disappeared, along with the possibility of "loving" specific songs in Spotify, after an update. Is there a way to recover those features? Now I ca...
  • raphaelhuleux
  • Regular
  • 645 Views
  • 7 replies
  • 0 likes
  • 645 Views
  • 7 replies
  • 0 likes

Spotify still uses bandwidth after Offline Mode is turned on

Plan Premium Country Norway Device Desktop Operating System Windows 10 My IssueMy internet is really bad, so while watching video tutorials with music in the background I didn't want Spotify to use up any bandwidth. So I switched on Offline Mode to o...

  • Music Fan
  • Plan Premium Country Norway Device Desktop Operating System Windows 10   My Issue My internet is really bad, so while watching video tutorials with music in...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Some songs do not work on PC but works on Phone

PlanPremiumCountryNorwayDeviceiPhone XSOperating SystemWindows 10 My Question or IssueI can not play some songs on my PC but works fine on my Phone (my friend have the same problem) Example On PC:I see the new Album an artist posted and I press play ...

  • Regular
  • Plan Premium Country Norway Device iPhone XS Operating System Windows 10   My Question or Issue I can not play some songs on my PC but works fine on my Phone (my friend have the same p...
  • KrisSs
  • Regular
  • 3652 Views
  • 20 replies
  • 9 likes
  • 3652 Views
  • 20 replies
  • 9 likes

Can no longer play music on Windows 10 :(

I get 2 different errors when I try to play a song. Mostly I get "Spotify canot play this right now. If you have the file on your computer you can import it." but sometimes it jumps from song to song to song too fast for them to begin playing (not ev...

  • Casual Listener
  • I get 2 different errors when I try to play a song. Mostly I get "Spotify canot play this right now. If you have the file on your computer you can import it." but sometimes it jumps from song to song...
  • Mantisentil
  • Community Legend
  • 1084 Views
  • 3 replies
  • 0 likes
  • 1084 Views
  • 3 replies
  • 0 likes

Spotify GUI stuttering

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 Pro, version 1809NVIDIA Display driver version: 419.17Spotify client version: 1.1.0.237.g378f6f25 My Question or Issue The Spotify client window, when moved, stutters and moves in a blocky f...

  • Casual Listener
  • Plan Premium Country Finland Device PC Operating System Windows 10 Pro, version 1809 NVIDIA Display driver version: 419.17 Spotify client version: 1.1.0.237.g378f6f25   My Questi...
  • 364 Views
  • 0 replies
  • 1 likes
  • 364 Views
  • 0 replies
  • 1 likes

spotify no me reproduce algunas canciones en windows (NaN)

tengo cuenta premium, en la aplicacion del telefono no tengo ningun problema, en la pc hay canciones que no se reproducen, les doy play a es como si no existieran en la lista de reproduccion aparaece el simbolo "NaN" en la parte del tiempo de duracio...

  • Newbie
  • tengo cuenta premium, en la aplicacion del telefono no tengo ningun problema, en la pc hay canciones que no se reproducen, les doy play a es como si no existieran en la lista de reproduccion aparaece...
  • Mantisentil
  • Community Legend
  • 3695 Views
  • 1 replies
  • 1 likes
  • 3695 Views
  • 1 replies
  • 1 likes

Lost all my song

Hey so i star my computer opened spotify and all my song and song in my playlist are gone but i can see the playlist name etc. On my phone i have all my song and everything works fine.I tried uninstallig spotify and reinstalling it and it didnt work....

  • Casual Listener
  • Hey so i star my computer opened spotify and all my song and song in my playlist are gone but i can see the playlist name etc. On my phone i have all my song and everything works fine. I tried unins...
  • Mantisentil
  • Community Legend
  • 379 Views
  • 3 replies
  • 1 likes
  • 379 Views
  • 3 replies
  • 1 likes

Can't play particular song.

Country DenmarkDeviceSpotify apps across all platforms. PC/Mobile etc. My Question or Issue I haven't been able to play "Vicetone - Walk Thru Fire" for the last couple of months. It displays the error message "Spotify can't play this right now. If yo...

  • Newbie
  • Country  Denmark Device Spotify apps across all platforms. PC/Mobile etc.     My Question or Issue  I haven't been able to play "Vicetone - Walk Thru Fire" for the last cou...
  • OneByBoo
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Desktop Spotify can't play any songs (mobile works)

Plan - Premium Country - US Devices - iPhone 10s (works perfectly fine, has all songs) and Windows (doesn't work)Operating Systems - (iOS 12.1.4, Windows 10,) My Issue - The desktop version of my Spotify randomly stopped working, I can't play any mus...

  • Casual Listener
  • Plan - Premium   Country - US   Devices - iPhone 10s (works perfectly fine, has all songs) and Windows (doesn't work) Operating Systems - (iOS 12.1.4, Windows 10,) ...
  • twitaker
  • Casual Listener
  • 2519 Views
  • 2 replies
  • 0 likes
  • 2519 Views
  • 2 replies
  • 0 likes

No songs in playlist

Hi, my spotify started by not playing any songs that weren't in my playlist and wouldn't add songs that I would add to my playlists on my PC but would add on my phone. A few days ago, no songs would show up in any playlist I would open. I have tried ...

  • Newbie
  • Hi, my spotify started by not playing any songs that weren't in my playlist and wouldn't add songs that I would add to my playlists on my PC but would add on my phone. A few days ago, no songs would ...
  • A_Musicophile
  • Community Legend
  • 747 Views
  • 1 replies
  • 0 likes
  • 747 Views
  • 1 replies
  • 0 likes

Solved!! Nothing loads or plays

PlanPremiumCountry United StatesDevicePCOperating System Windows 10My Question or Issue I have been having this issue for a while but its been getting really annoying, It started off a couple months ago when i first got premium anything added to my p...

  • Casual Listener
  •   Plan Premium Country  United States Device PC Operating System   Windows 10 My Question or Issue  I have been having this issue for a while but its been getting reall...
  • nick23king9
  • Casual Listener
  • 931 Views
  • 3 replies
  • 0 likes
  • 931 Views
  • 3 replies
  • 0 likes

Songs wont load at all and wont play

PlanFreeCountry IsraelDevicePCOperating SystemWindows 10 My Question or IssueMy issue is simple, spotify wont play any songs, buffers all of the time before displaying this. AND always shows this on pc. How ever i tried playing it on mutliple other n...

spotifydosentwork.png
  • Newbie
  • Plan Free Country  Israel Device PC Operating System Windows 10   My Question or Issue My issue is simple, spotify wont play any songs, buffers all of the time before displaying t...
  • Mantisentil
  • Community Legend
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Solved!! Not playing any song.

Hi! I use the free version of Spotify on a Windows 10 Pro PC. Whenever I tryed to play some songs nothing happened and they had no title or artist, as shown in the pic below. Now it happens on every song that I play, after reinstalling Spotify.

Capture.PNG
  • Newbie
  •   Hi! I use the free version of Spotify on a Windows 10 Pro PC. Whenever I tryed to play some songs nothing happened and they had no title or artist, as shown in the pic below. Now it happens o...
  • Mantisentil
  • Community Legend
  • 497 Views
  • 1 replies
  • 1 likes
  • 497 Views
  • 1 replies
  • 1 likes

Solved!! Not playing songs, Going from bad to worse

PlanPremiumCountryCanadaDeviceBrand new Windows 10 PCOperating SystemWindows 10 My Question or IssueOriginally my windows spotify app was randomly not playing certain songs, after doing some google fu i tried a few troubleshooting suggestions. I did ...

  • Casual Listener
  •   Plan Premium Country Canada Device Brand new Windows 10 PC Operating System Windows 10   My Question or Issue Originally my windows spotify app was randomly not playing certain...
  • br4d24
  • Casual Listener
  • 876 Views
  • 2 replies
  • 0 likes
  • 876 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Opening at Start Up...

PlanPremium CountryCanada DeviceMacBook Pro Mid-2012Operating SystemWindows 10 via BootCamp My Question or Issue Starting yesterday (Feb 22, 2019), Spotify has been opening on it's own when I start my computer even though I have it set to not open an...

  • Casual Listener
  • Plan Premium   Country Canada   Device MacBook Pro Mid-2012 Operating System Windows 10 via BootCamp   My Question or Issue  Starting yesterday (Feb 22, 2019), Spotify...
  • Sebasty
  • Community Legend
  • 757 Views
  • 1 replies
  • 0 likes
  • Startup Bug
  • 757 Views
  • 1 replies
  • 0 likes