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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1696 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145766 Views

83 replies

27 likes

  • 145766 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130731 Views

294 replies

22 likes

  • 130731 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10991 Views

1 replies

6 likes

  • 10991 Views
  • 1 replies
  • 6 likes

Superuser Contribution A song always skips at 3:59

Specifically Surface's Echoes by Beyond Creation. It always skips to the next song on the album at that specific time. It's only this song too. This only seems to happen on the web player on my PC, not my phone though. I'm using windows 10.

Regular

  Specifically Surface's Echoes by Beyond Creation. It always skips to the next song on the album at that specific time. It's only this song too.  This only seems to happen on the web pla...

Jemi

Spotify Legend

298 Views

1 replies

0 likes

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Lost all my song

Hey so i star my computer opened spotify and all my song and song in my playlist are gone but i can see the playlist name etc. On my phone i have all my song and everything works fine.I tried uninstallig spotify and reinstalling it and it didnt work....

Casual Listener

Hey so i star my computer opened spotify and all my song and song in my playlist are gone but i can see the playlist name etc. On my phone i have all my song and everything works fine. I tried unins...

Mantisentil

Community Legend

507 Views

3 replies

1 likes

  • 507 Views
  • 3 replies
  • 1 likes

No funciona el buscador de música

mi Spotify falla al intentar buscar musicaPlanPremiumCountry MexicoDevicehp elite X3Operating Systemwindows phone 10 My Question or Issue no funciona el buscador de musica... siempre me dice que intente con otras palabras

Newbie

mi Spotify falla al intentar buscar musica Plan Premium Country  Mexico Device hp elite X3 Operating System windows phone 10   My Question or Issue  no funciona el buscador ...

Flaconacho

Newbie

2605 Views

1 replies

2 likes

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  • 1 replies
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Solved!! I cant play songs + all my playlists are empty

Well, i got Premium, and i cant play any songs, not even on spotify player on crome.My playlists are emptys now, and i cant play songs, I dont know what to do. Thx

Casual Listener

Well, i got Premium, and i cant play any songs, not even on spotify player on crome. My playlists are emptys now, and i cant play songs, I dont know what to do. Thx 🙂

Diegopv1807

Casual Listener

601 Views

2 replies

0 likes

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Brani preferiti vuoti

Buongiorno,oggi ho riinstallato spotify sul mio pc(windows 10) perché non funzionava correttamente. Successivamente l'installazione e l'accesso all' applicazione ho constatato che purtroppo nella sezione "Brani preferiti" sono scomparse tutte le canz...

Newbie

Buongiorno, oggi ho riinstallato spotify sul mio pc(windows 10) perché non funzionava correttamente. Successivamente l'installazione e l'accesso all' applicazione ho constatato che purtroppo nella s...

chiappenko

Newbie

3128 Views

2 replies

1 likes

  • 3128 Views
  • 2 replies
  • 1 likes

Spotify Web player not working

PlanFreeCountry PolandDevicePersonal ComputerOperating SystemWindows 10 x64 My Question or Issue for the firs time in my life i tried to use the spotify web player [https://open.spotify.com] and all it shows is this (Screenshot), i tried clearing cac...

Regular

Plan Free Country  Poland Device Personal Computer Operating System Windows 10 x64   My Question or Issue  for the firs time in my life i tried to use the spotify web player ...

DDDloki

Regular

388 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Windows 10 - Desktop App & Web Player doesn't play Music

PlanPremiumCountry USDeviceDesktop App & Web PlayerOperating SystemWindows 10 My Question or Issue Recently all the Albums I created & songs that I've saved disappeared, I can only see the Local Songs that I have but everything else is completely gon...

Regular

Plan Premium Country  US Device Desktop App & Web Player Operating System Windows 10   My Question or Issue   Recently all the Albums I created & songs that I've sav...

Rayler

Regular

1328 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify not playing songs or even showing correctly

I have recently started having an issue with Spotify not playing a few select songs and looked up what the issue might be. A suggestion was to to reainstall spotify so i did. I uninstalled and reinstalled and since then no song plays, my favorites do...

Newbie

I have recently started having an issue with Spotify not playing a few select songs and looked up what the issue might be. A suggestion was to to reainstall spotify so i did. I uninstalled and reinst...

Mantisentil

Community Legend

450 Views

2 replies

1 likes

  • 450 Views
  • 2 replies
  • 1 likes

Solved!! Curious about "Friend Activity" symbol

PlanPremiumCountryUSA Device(PC)Operating System(Windows 10) My Question or Issue Just saw this sound symbol over a friends profile picture in the activity section. not sure what it means since the sound symbol is ALSO on the far left across from the...

Casual Listener

Plan Premium Country USA  Device (PC) Operating System (Windows 10)   My Question or Issue   Just saw this sound symbol over a friends profile picture in the activity sectio...

Garth_S

Casual Listener

11127 Views

2 replies

0 likes

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I've been having this problem for DAYS and need help fixing it

PlanFreeCountryUnited States DeviceDesktop computerOperating Systemwindows 10 pro My Question or Issue The problem with I've been having with this **bleep**ing thing is, it won't play any song from the desktop app (both the one downloaded from the si...

Newbie

Plan Free Country United States  Device Desktop computer Operating System windows 10 pro   My Question or Issue  The problem with I've been having with this **bleep**ing thin...

Mantisentil

Community Legend

250 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Viewing Folders as Public

Plan - PremiumCountry - USDevice - PCOperating System - Win10 x64 My Question or Issue: Are playlist folders meant to be visible when viewing the profile of a user that utilizes them?I started sorting my playlists into folders and sub-folders recentl...

Newbie

Plan - Premium Country - US Device - PC Operating System - Win10 x64  My Question or Issue:  Are playlist folders meant to be visible when viewing the profile of a ...

Steasenburger

Casual Listener

10504 Views

5 replies

11 likes

  • 10504 Views
  • 5 replies
  • 11 likes

Mobile-PC Mapping Problem

PlanPremiumCountry TurkeyDevice(Samsung S9, HP Laptop, Monster Laptop)Operating System(Android Oreo, Windows 10) My Question or IssueWhen i add new song to my song list on my phone it doesnt mapping in my computer. I have to open my windows app and i...

Casual Listener

Plan Premium Country  Turkey Device (Samsung S9, HP Laptop, Monster Laptop) Operating System (Android Oreo, Windows 10)   My Question or Issue When i add new song to my song ...

Mantisentil

Community Legend

337 Views

1 replies

0 likes

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Musica trocando sozinha, ja mudei senha e desconectei dispositivos

Como o titulo informa, a minha musica está sendo trocada sempre para uma mesma música. Já mudei minha senha e desconectei todos os dispositivos. Não sei mais o que fazer

Newbie

  Como o titulo informa, a minha musica está sendo trocada sempre para uma mesma música. Já mudei minha senha e desconectei todos os dispositivos. Não sei mais o que fazer

Bittencourt

Spotify Star

6502 Views

1 replies

3 likes

  • 6502 Views
  • 1 replies
  • 3 likes

No song will pop up anywhere on Spotify on my pc!!!

PlanFreeCountry U.S.A.DevicePCOperating SystemWindows 10 My Question or Issue I've uninstalled spotify multiple times and still no songs will even pop up on my pc and i cant play anything even when I link my phone, and yes i have tried clean reseting...

Newbie

Plan Free Country  U.S.A. Device PC Operating System Windows 10   My Question or Issue  I've uninstalled spotify multiple times and still no songs will even pop up on my pc a...

Mantisentil

Community Legend

296 Views

1 replies

1 likes

  • 296 Views
  • 1 replies
  • 1 likes

Songs not adding to any playlists

PlanFreeCountry United StatesDevicePCOperating SystemWindows 10 My Question or Issue Songs and albums won't show up in playlists I add them to any more. I've tried doing it by clicking and dragging and by clicking the ... button and choosing "Add to ...

Casual Listener

Plan Free Country  United States Device PC Operating System Windows 10   My Question or Issue  Songs and albums won't show up in playlists I add them to any more. I've tried ...

heckos

Casual Listener

392 Views

1 replies

1 likes

  • 392 Views
  • 1 replies
  • 1 likes

Atividade de Amigos "bugada"

PlanPremiumCountryBrasil Operating SystemWindows 7 My Question or Issue Boa noite, pessoal! Desde que comecei a utilizar o app do Spotify versão desktop, venho tendo problemas para visualizar as atividades de amigos. Está habilitada e alguns amigos j...

Casual Listener

Plan Premium Country Brasil    Operating System Windows 7   My Question or Issue  Boa noite, pessoal!   Desde que comecei a utilizar o app do Spotify versão deskto...

Bittencourt

Spotify Star

3658 Views

5 replies

1 likes

  • 3658 Views
  • 5 replies
  • 1 likes

Spotify doesn't play any track

I was having some issues playing tracks, so I decided to uninstall Spotify but when I logged in after restarting it I realized that all the tracks in the playlist were gone, even the ones in other account's playlists. But the real problem is that now...

Newbie

I was having some issues playing tracks, so I decided to uninstall Spotify but when I logged in after restarting it I realized that all the tracks in the playlist were gone, even the ones in other ac...

KSBGAMING

Music Fan

462 Views

1 replies

1 likes

Playing problem
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I can not hear anything on Spotify on windows 10 desktop.

- I can only listen to music on my cell phone.- I play spotify online and no music plays, not even playlists.- I downloaded the program and no music plays either.- I've already updated all the drivers. Help please?

Newbie

- I can only listen to music on my cell phone. - I play spotify online and no music plays, not even playlists. - I downloaded the program and no music plays either. - I've already updated all the ...

Mantisentil

Community Legend

422 Views

3 replies

0 likes

  • 422 Views
  • 3 replies
  • 0 likes

Solved!! All of my music has disapear

I don't know where my music his gone.. PlanPremiumCountry FranceOperating SystemWindows 10Spotify VersionDesktop

Casual Listener

I don't know where my music his gone..   Plan Premium Country  France Operating System Windows 10 Spotify Version Desktop 

Reiika

Casual Listener

890 Views

6 replies

1 likes

  • 890 Views
  • 6 replies
  • 1 likes

Can't play songs, playlists gone

Hello, I opened up my spotify to see that none of my songs in my playlists are there anymore. If I try to search a song to play, it won't play. Web browser player won't work. All my songs appear on my iPhone and play just fine. I've tried the followi...

Newbie

  Hello,  I opened up my spotify to see that none of my songs in my playlists are there anymore. If I try to search a song to play, it won't play. Web browser player won't work. All my so...

Brunelicia

Community Legend

905 Views

1 replies

1 likes

  • 905 Views
  • 1 replies
  • 1 likes