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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83426 Views

40 replies

68 likes

  • 83426 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

791055 Views

503 replies

64 likes

  • 791055 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

wittzi

Regular

22755 Views

24 replies

7 likes

  • 22755 Views
  • 24 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3022 Views

0 replies

4 likes

  • 3022 Views
  • 0 replies
  • 4 likes

Strange error

PlanPremium CountryItaly Operating System Android Oreo My Question or Issue When I try to play certain artist i get this error "we can't play this until you allow this track in the spotify phone app" both on PC and Android... What can i do?

Casual Listener

Plan Premium   Country Italy   Operating System  Android Oreo   My Question or Issue   When I try to play certain artist i get this error  "we can't play...

danieletredici

Casual Listener

951 Views

3 replies

0 likes

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  • 3 replies
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Web Player Isn't Launching

Free Plan DeviceWindows PCOperating SystemWindows 8 Every time I click launch Web Player it says "An error occurred." I've tried restarting my computer, a different web browser, and an incognito window nothing works.

Casual Listener

Free Plan   Device Windows PC Operating System Windows 8   Every time I click launch Web Player it says "An error occurred."   I've tried restarting my computer, a different w...

Nico

Community Legend

1009 Views

4 replies

0 likes

Web player issue
  • 1009 Views
  • 4 replies
  • 0 likes

Trying to add a playlist as artist - pasting URL does not find the playlist

PlanWe've tried with both free and premium accountsCountryAustraliaDeviceDesktopOperating SystemWindows, using either firefox or chrome My Question or IssueHi, we have an artist page that we're trying to add a playlist to. The playlist has been creat...

Newbie

Plan We've tried with both free and premium accounts Country Australia Device Desktop Operating System Windows, using either firefox or chrome   My Question or Issue Hi, we have an art...

OneByBoo

Roadie

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

BBC Podcasts not working

PlanPremiumCountryCanadaDeviceDesktop/ Dell Operating SystemWindows 7 My Question or IssueBBC podcasts no longer play. I've noticed that as of yesterday (April 3). You click on the play button, then nothing happens. Only happens to the BBC podcasts t...

Casual Listener

Plan Premium Country Canada Device Desktop/ Dell  Operating System Windows 7   My Question or Issue BBC podcasts no longer play. I've noticed that as of yesterday (April 3). You c...

zdravko_g

Casual Listener

943 Views

1 replies

0 likes

  • 943 Views
  • 1 replies
  • 0 likes

Premium on Desktop, but not Premium on Mobile

PlanPremium for FamilyCountryMalaysiaDeviceHuawei Honor 7 (PLK-L01)Operating System(Android 6.0) My Question or IssueHi im having an issue as stated above. It is weird as i only see Premium in settings on Desktop, but on mobile it acts like im not. I...

Casual Listener

Plan Premium for Family Country Malaysia Device Huawei Honor 7 (PLK-L01) Operating System (Android 6.0)   My Question or Issue Hi im having an issue as stated above. It is weird as i o...

Maxim

Spotify Star

1179 Views

1 replies

0 likes

Offline download
Premium
  • 1179 Views
  • 1 replies
  • 0 likes

Headphones not working with podcasts on desktop

PlanPremiumCountryUSA My Question or IssueI've been trying to listen to podcasts on my work desktop with headphones, but either everything is garbled or just one of the cohosts audio is missing. I've tried listening to music on the desktop and that w...

Newbie

Plan Premium Country USA   My Question or Issue I've been trying to listen to podcasts on my work desktop with headphones, but either everything is garbled or just one of the cohosts audio...

Bittencourt

Spotify Star

995 Views

1 replies

0 likes

headphones
Podcasts
  • 995 Views
  • 1 replies
  • 0 likes

Recommended Songs Not Playing

I got a new computer at work - Windows 10 Enterprise, Dell Intel Core i7. I downloaded the software/app on my computer to listen to Spotify (like I have for years - without issues). But now, I cannot listen to any of my recommended tracks, any radio ...

Newbie

I got a new computer at work - Windows 10 Enterprise, Dell Intel Core i7. I downloaded the software/app on my computer to listen to Spotify (like I have for years - without issues). But now, I cannot...

1024 Views

0 replies

2 likes

Songs not playing
  • 1024 Views
  • 0 replies
  • 2 likes

Superuser Contribution Songs i liked on my phone doesnt apear liked on my pc.

PlanPremiumCountryCzech Republic Device(Sony xperia Z3, PC)Operating System(Android, Windows 10) My Question or IssueHello, i am not sure if it is just songs i liked on my phone or also songs i liked on pc. Today I listened to Daily mix and the song ...

Newbie

Plan Premium Country Czech Republic   Device (Sony xperia Z3, PC) Operating System (Android, Windows 10)   My Question or Issue Hello, i am not sure if it is just songs i liked o...

user-removed

Not applicable

568 Views

2 replies

1 likes

  • 568 Views
  • 2 replies
  • 1 likes

Spotify keeps crashing on login.

PlanPremium CountryU.S.ADeviceP.C.Operating SystemWindows 10My Question or IssueSo I just got on my computer after getting home from work today and wanted to listen to music. Spotify was closed and I went to open it and it asked me to login. So I obv...

Casual Listener

Plan Premium  Country U.S.A Device P.C. Operating System Windows 10 My Question or Issue So I just got on my computer after getting home from work today and wanted to listen to music. S...

dakota1017

Casual Listener

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Transfer to iOS

Plan: PremiumCountry: CanadaDevice: iPhone 7Operating System: 12.1My Question or Issue:I'm trying to transfer some local files from my PC to my iPhone, I have a playlist, I have the download button ticked on each playlist both on my computer and my p...

Newbie

Plan: Premium Country: Canada Device: iPhone 7 Operating System: 12.1 My Question or Issue: I'm trying to transfer some local files from my PC to my iPhone, I have a playlist...

Nico

Community Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Search by artist does not load all of his songs

Hello, everyone! I have issue that has appeared recently.When I want to create a playlist of all songs of artist (either his own or features) usually i type his name in search, select all songs and add them to playlist.However, now i face the problem...

Casual Listener

Hello, everyone!   I have issue that has appeared recently. When I want to create a playlist of all songs of artist (either his own or features) usually i type his name in search, select all ...

Nico

Community Legend

848 Views

1 replies

0 likes

  • 848 Views
  • 1 replies
  • 0 likes

not all songs are played from playlist

anyone having the issue where the playlist songs are not getting played all the songs. it doesn's matter it being on pc spotify or android spotify. It'll end prematually and i lost track where it stopped.

Casual Listener

anyone having the issue where the playlist songs are not getting played all the songs. it doesn's matter it being on pc spotify or android spotify. It'll end prematually and i lost track where it sto...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

Spotify isn't working properly

PlanPremiumCountryTurkeyOperating SystemWindows 7My Question or IssueI'm using Spotify for 3 years but it started to acting weird. When I try to listen to songs they won't start. They turn into blank when start them. Also I can't use online features ...

Casual Listener

  Plan Premium Country Turkey Operating System Windows 7 My Question or Issue I'm using Spotify for 3 years but it started to acting weird. When I try to listen to songs they won't start...

Piasecznik

Casual Listener

971 Views

6 replies

0 likes

  • 971 Views
  • 6 replies
  • 0 likes

Pressed play, but nothing happens on podcasts from iHeartRadio

PlanPremiumCountryNorwayOperating SystemWindows 10My Question or IssueA couple of days ago two of the podcasts from iHeartRadio (Behind the bastards and It Could Happen Here) stopped working. All the episodes are available, however when I select one ...

Newbie

Plan Premium Country Norway Operating System Windows 10 My Question or Issue A couple of days ago two of the podcasts from iHeartRadio (Behind the bastards and It Could Happen Here) stopped wo...

706 Views

0 replies

0 likes

  • 706 Views
  • 0 replies
  • 0 likes

local files playing but no sound

Spotify premium on Windows 7. I have had countless problems with spotify, so it's difficult for me to remember all the possible things I have done to get a working spotify. Recently, it has been working okay, except that it will not make sound when p...

Casual Listener

Spotify premium on Windows 7. I have had countless problems with spotify, so it's difficult for me to remember all the possible things I have done to get a working spotify. Recently, it has been work...

2shakey

Casual Listener

774 Views

1 replies

1 likes

  • 774 Views
  • 1 replies
  • 1 likes

[Desktop][Other] Desktop App Redownloads Songs After HDD Defrag

I was troubleshooting my PC and ran a defrag of one of my hard drives that the Spotify music downloads folder is on and after the defrag, the Spotify Desktop App auto switched my defaults to my SSD that Windows 10 is on which is limited in space. So ...

Regular

I was troubleshooting my PC and ran a defrag of one of my hard drives that the Spotify music downloads folder is on and after the defrag, the Spotify Desktop App auto switched my defaults to my SSD t...

398 Views

0 replies

0 likes

Desktop
Other
  • 398 Views
  • 0 replies
  • 0 likes

Solved!! Windows 10 merged OneDrive Library

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueThe 1809 release of Windows 10 included the ability to make your OneDrive folders the default location for Documents, Music, Downloads, etc. After enabling this it ap...

Regular

Plan Premium Country USA Device Desktop PC Operating System Windows 10   My Question or Issue The 1809 release of Windows 10 included the ability to make your OneDrive folders the defa...

aaronstackpole

Regular

1202 Views

1 replies

0 likes

  • 1202 Views
  • 1 replies
  • 0 likes

Music is gone, Can't Listen to not-songs, and all usual solutions aren't working.

So recently i haven't been able to listen to new music, fine cause i have the 10k limit plently of music. After weeks i decided to get rid of a few albums in favor of something new and of course it didn't work and i've had this problem before and it ...

Casual Listener

  So recently i haven't been able to listen to new music, fine cause i have the 10k limit plently of music. After weeks i decided to get rid of a few albums in favor of something new and of cou...

marikoabdoulaye

Casual Listener

2150 Views

9 replies

2 likes

  • 2150 Views
  • 9 replies
  • 2 likes

Can't click and drag on trackpad: alternative to re-ordering playlists?

Hi all, The keyboard that comes with my Surface Pro isn't working as it properly should and as a result I can't click and drag on the track-pad, meaning I can't re-order playlists the usual way on desktop. The laptop is also a touch screen, but click...

Newbie

Hi all,  The keyboard that comes with my Surface Pro isn't working as it properly should and as a result I can't click and drag on the track-pad, meaning I can't re-order playlists the usual wa...

MartinStoichkov

Community Legend

1497 Views

2 replies

0 likes

  • 1497 Views
  • 2 replies
  • 0 likes