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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50181 Views
  • 77 replies
  • 27 likes
  • 50181 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75958 Views
  • 271 replies
  • 21 likes
  • 75958 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5330 Views
  • 1 replies
  • 6 likes
  • 5330 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145470 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145470 Views
  • 0 replies
  • 26 likes

Superuser Contribution Playing a podcast episode will play a episode 5 episodes back?

PlanFreeCountry Operating Systemwindows 10 My Question or IssueWhen I play a podcast episode, it will go forward 5 episodes. Once I was trying to play the second episode, and when I clicked on it, it went 5 videos forward and played that, so I had to...

  • Newbie
  • Plan Free Country     Operating System windows 10   My Question or Issue When I play a podcast episode, it will go forward 5 episodes. Once I was trying to play the second epi...
  • Jemi
  • Spotify Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist fica diferente em cada plataforma

a minha playlist no iphone tem algumas musicas que nao aparecem no pc enquanto outras eu tive de adicionar nas duas plataformas,ou seja,as playlist nao estao sincronizando

  • Newbie
  •    a minha playlist no iphone tem algumas musicas que nao aparecem no pc enquanto outras eu tive de adicionar nas duas plataformas,ou seja,as playlist nao estao sincronizando
  • Jemi
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Las listas de reproducción están vacias o incompletas

Las listas de reproduccion en la aplicacion de la pc estan vacias. Previamente por varios dias estuvieron incompletas con respecto a las listas correctas que podia ver en el smarphone y en el reproductor web, pero reintale la aplicacion de escritorio...

  • Newbie
  • Las listas de reproduccion en la aplicacion de la pc estan vacias. Previamente por varios dias estuvieron incompletas con respecto a las listas correctas que podia ver en el smarphone y en el reprodu...
  • Jemi
  • Spotify Legend
  • 3457 Views
  • 1 replies
  • 1 likes
  • 3457 Views
  • 1 replies
  • 1 likes

Playlist Scrolling Lag

I am running a Dell XPS 13 9370 an dhave found that when scrolling my larger playlists the CPU usage increases largely and lags.I did a quick look for others with this issue and the closest thing i have found to a cause for this is the 4k screen caus...

  • Casual Listener
  •   I am running a Dell XPS 13 9370 an dhave found that when scrolling my larger playlists the CPU usage increases largely and  lags. I did a quick look for others with this issue and the c...
  • OneByBoo
  • Roadie
  • 970 Views
  • 1 replies
  • 0 likes
  • 970 Views
  • 1 replies
  • 0 likes

Saved mobile songs not syncing with Desktop

PlanPremiumCountryCanadaDevice(Samsung Galaxy S9, Windows 10 Desktop)Operating System(Windows 10, Samsung OS) My Question or IssueSo I use the "Songs" tab for my playlists, and usually it works perfectly fine, but recently some songs I save to it don...

  • Newbie
  • Plan Premium Country Canada Device (Samsung Galaxy S9, Windows 10 Desktop) Operating System (Windows 10, Samsung OS)   My Question or Issue So I use the "Songs" tab for my playlists, a...
  • OneByBoo
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

cant play songs on my windows but on my phone i can

PlanPremiumCountry usDevicewindow desktopOperating SystemWindows 10 My Question or Issue so my spotify has been acting up and whenever i add a new song on my phone it never shows up on my desktop spotify ,same acount by the way .so i delete spotify o...

  • Casual Listener
  • Plan Premium Country  us Device window desktop Operating System Windows 10   My Question or Issue  so my spotify has been acting up and whenever i add a new song on my phone ...
  • zeroxxx
  • Gig Goer
  • 459 Views
  • 4 replies
  • 0 likes
  • 459 Views
  • 4 replies
  • 0 likes

When i choose a song, the tittle and artist doesn't show up and there is no audio.

Plan: FreeCountry: Mexico DeviceAcer LaptopOperating SystemWindows 10So, it all started on friday, i started spotify and choosed a song and noticed that the name of the song and the artist wasn't showing up and there was no audio even tho the playing...

Screenshot (1790).png
  • Newbie
  • Plan: Free Country: Mexico  Device Acer Laptop Operating System Windows 10 So, it all started on friday, i started spotify and choosed a song and noticed that the name of the song and...
  • Skorps123
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Spotify Connect with Windows 10 does not see devices

Music plays fine on its own, however my question is related to Windows 10 and Spotify Connect specifically. While using Windows 10, I cannot see ANY of my Spotify devices inside my network unless music is already playing on one of my devices. I have ...

  • Regular
  • ...hy is this?   The only firewall that I have on my laptop is Windows Defender Firewall, and that is set to Allow all inbound and outbound traffic on both Public and Private networks for the S...
  • kyotodesertfox
  • Regular
  • 892 Views
  • 2 replies
  • 4 likes
  • 892 Views
  • 2 replies
  • 4 likes

I can't listen to songs outside of my playlist.

As the title says. Can't play songs that are not in my playlist.

  • Newbie
  • As the title says. Can't play songs that are not in my playlist.
  • Bittencourt
  • Spotify Star
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Spotify Desktop Client Automatically Transliterates Cyrillic

PlanFreeCountry USADevice(Acer Desktop)Operating System(Windows 10) My Question or Issue My spotify desktop client had no issues a few weeks ago and still kept a few Russian artist's names in Cyrillic but after some sort of update a bunch of more art...

  • Newbie
  • Plan Free Country  USA Device (Acer Desktop) Operating System (Windows 10)   My Question or Issue  My spotify desktop client had no issues a few weeks ago and still kept a fe...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

Browing a song list while playing a song boots me back to the home screen

PlanPremiumCountry USDevicePCOperating SystemWindows 10 My Question or Issue I've had Spotify on my pc for years and haven't had a problem but I restarted my pc earlier and, ever since, if I'm looking at an artist's page or a playlist and I start pla...

  • Newbie
  •   Plan Premium Country  US Device PC Operating System Windows 10   My Question or Issue  I've had Spotify on my pc for years and haven't had a problem but I restarted m...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Spotify bug

Hello I have a bug for a while there's music that I can not read, in more if I add the music, for my saves, the music does not appear in the list of my musics.The cover of the music is not displayed on the left.I have already empty the cache, reinsta...

  • Casual Listener
  • Hello I have a bug for a while there's music that I can not read, in more if I add the music, for my saves, the music does not appear in the list of my musics. The cover of the music is not displaye...
  • B83
  • Casual Listener
  • 416 Views
  • 1 replies
  • 2 likes
  • 416 Views
  • 1 replies
  • 2 likes

Explicit filter is broken on Desktop

The Desktop player has a bug in that if you have enabled explicit filter on a mobile device and are connected via Spotify Connect to a device with explicit filter enabled then the desktop will show an error that the track can't be played every time y...

  • Casual Listener
  • The Desktop player has a bug in that if you have enabled explicit filter on a mobile device and are connected via Spotify Connect to a device with explicit filter enabled then the desktop will show a...
  • HighLightning
  • Newbie
  • 687 Views
  • 2 replies
  • 4 likes
  • 687 Views
  • 2 replies
  • 4 likes

So, if I was living in Madagascar, then my Home page was going to be filled with Saoela & Jaojo?

PremiumCountry ?!!?!!?!!!!!!!!!!!! Windows 10 My Question or Issue What kind of prejudice idea is to promote music and artists according to Spotify account owner's name and geographical presence? So if I was living Madagascar, my Home page would be f...

  • Newbie
  • Premium Country ?!!?!!?!!!!!!!!!!!!   Windows 10   My Question or Issue  What kind of prejudice idea is to promote music and artists according to Spotify account owner's nam...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Not all files show up in Local Files

So I've been looking for a solution to this problem for a while now. I am a Premium Spotify member, but using Spotify for years. The problem I'm having is occurring on my desktop. I mainly use playlists with a mix of songs on Spotify and songs with l...

spotify problem.png
  • Casual Listener
  • So I've been looking for a solution to this problem for a while now. I am a Premium Spotify member, but using Spotify for years. The problem I'm having is occurring on my desktop. I mainly use playli...
  • 685 Views
  • 0 replies
  • 0 likes
  • 685 Views
  • 0 replies
  • 0 likes

Spotify isnt finding Songs

PlanPremiumCountry GermanyDevicePCOperating SystemWindows 10My Question or Issue Good afternoon,I got a very unusual problem with my Spotify and I could use some help.The problem is that all Songs arent found by Spotify. Here is a little example:If I...

  • Newbie
  • Plan Premium Country  Germany Device PC Operating System Windows 10 My Question or Issue  Good afternoon, I got a very unusual problem with my Spotify and I could use some help. ...
  • A_Musicophile
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Playlist Leer nach neu installation.

Ich kann keinen Song hören und meine Playlists sind auch alle leer. Ich habe schon alle mir mögliche ausprobiert. Auf anderen Geräten läuft alles.PlanFree/PremiumCountryGermanyDevicePCOperating SystemWindows 7 My Question or Issue

  • Regular
  • Ich kann keinen Song hören und meine Playlists sind auch alle leer. Ich habe schon alle mir mögliche ausprobiert. Auf anderen Geräten läuft alles. Plan Free/Premium Country Germany Device PC ...
  • dergamerde
  • Newbie
  • 2034 Views
  • 1 replies
  • 4 likes
  • 2034 Views
  • 1 replies
  • 4 likes

Solved!! App won't play any music I've not played previously now.

Spotify free, United States, Windows 10. Spotify is refusing to play any muisc that I've not previously played before at some point, and shows on albums the speaker with music (indicating that song is playing) yet shows only a blank album cover space...

  • Newbie
  • Spotify free, United States, Windows 10.   Spotify is refusing to play any muisc that I've not previously played before at some point, and shows on albums the speaker with music (indicating th...
  • pregenesis
  • Regular
  • 604 Views
  • 2 replies
  • 1 likes
  • 604 Views
  • 2 replies
  • 1 likes

Spotify não está reproduzindo as músicas!

Meu software instalado está atualizado e ao tentar escutar músicas antigas e lançamentos o mesmo não os reproduz, porém, em meu app no celular as músicas rodam normalmente.

  • Regular
  •    Meu software instalado está atualizado e ao tentar escutar músicas antigas e lançamentos o mesmo não os reproduz, porém, em meu app no celular as músicas rodam normalmente.
  • Mantisentil
  • Community Legend
  • 20033 Views
  • 4 replies
  • 6 likes
  • 20033 Views
  • 4 replies
  • 6 likes

Solved!! Several problems with Spotify

PlanFreeCountry ItalyOperating SystemWindows 10 My Question or IssueHi there. My spotify does not work as it should. Initially it worked fine but I could not play only the tracks of new album, so I tried to reinstall it and after that it did not work...

  • Casual Listener
  • Plan Free Country  Italy Operating System Windows 10   My Question or Issue Hi there. My spotify does not work as it should. Initially it worked fine but I could not play only the t...
  • Mantisentil
  • Community Legend
  • 738 Views
  • 3 replies
  • 0 likes
  • 738 Views
  • 3 replies
  • 0 likes