Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremium (Part of a Family plan)Country HungaryDevice Operating SystemWIN10 My Question or Issue I had some issues with the client, (Beast in Blacks songs weren't playinh) so I reinstalled it. After I logged in, all my playlists and albums were em...
Plan Premium (Part of a Family plan) Country Hungary Device Operating System WIN10 My Question or Issue I had some issues with the client, (Beast in Blacks...
Not applicable
497 Views
2 replies
1 likes
DeviceDesktopOperating SystemWindows 10 My Question or IssueJust finished building my desktop today and Spotify Web Player does not load (loads a black screen) in both Microsoft Edge and Google Chrome. Tried the Spotify App on Windows 10 and it works...
Device Desktop Operating System Windows 10 My Question or Issue Just finished building my desktop today and Spotify Web Player does not load (loads a black screen) in both Microsoft Edge...
Newbie
830 Views
1 replies
0 likes
solved and can be deleted
solved and can be deleted
Casual Listener
622 Views
4 replies
0 likes
PlanPremiumCountryGermanyDeviceDesktop PC Operating SystemWindows 10 My Question or Issue Hi there,whenever I close Spotify it does not close properly. No matter whether I close it via clicking the X, using the menu or the icon in my system tray, it ...
Plan Premium Country Germany Device Desktop PC Operating System Windows 10 My Question or Issue Hi there, whenever I close Spotify it does not close properly. No mat...
Casual Listener
731 Views
1 replies
2 likes
Hello all, i'm annoyed. Because, i have a big problem.When i install, or i uninstall spotify (pc), i have this text : "the migration of your data has failed".I have uninstall spotify much time, but nothing to do. Impossible!All playlist are empty, my...
Hello all, i'm annoyed. Because, i have a big problem. When i install, or i uninstall spotify (pc), i have this text : "the migration of your data has failed". I have uninstall spotify much time, b...
384 Views
0 replies
0 likes
So recently i haven't been able to listen to new music, fine cause i have the 10k limit plently of music. After weeks i decided to get rid of a few albums in favor of something new and of course it didn't work and i've had this problem before and it ...
So recently i haven't been able to listen to new music, fine cause i have the 10k limit plently of music. After weeks i decided to get rid of a few albums in favor of something new and of cou...
Casual Listener
1834 Views
9 replies
2 likes
Plan PremiumFree/PremiumCountry USA Device Asus ROG Windows 10 LaptopOperating System Windows 10 My Question or Issue I've seen that other people are having this problem as well, but I'd like to make my own thread for it. Ever since yesterday, Spotif...
Plan Premium Free/Premium Country USA Device Asus ROG Windows 10 Laptop Operating System Windows 10 My Question or Issue I've seen that other people are having this proble...
Spotify Legend
2607 Views
2 replies
1 likes
PlanFreeCountry SwedenDevice(Huawei mate 10 pro)Operating SystemWindows 10 My Question or Issue As title says. For example, if I go into any artist literally (No examples needed, literally any artist at all) and pick a song, sometimes it's able to pl...
Plan Free Country Sweden Device (Huawei mate 10 pro) Operating System Windows 10 My Question or Issue As title says. For example, if I go into any artist literally (No ex...
357 Views
0 replies
0 likes
I'm using Win10 I've tried uninstall reinstall turning off cross fading and Hardware acceleration and restarting my PC entirely.. just says go to browse when on song, artist, album, station, video, and podcast.. idk what to do at this point.. Also wo...
I'm using Win10 I've tried uninstall reinstall turning off cross fading and Hardware acceleration and restarting my PC entirely.. just says go to browse when on song, artist, album, station, video, a...
Community Legend
385 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceDellOperating System Windows 10 My Question or Issue After I clicked on a playlist, sportify just wont play any music. It works fine on phone but not on laptop. As you can see on the picture, it showed the singer name but no...
Plan Premium Country US Device Dell Operating System Windows 10 My Question or Issue After I clicked on a playlist, sportify just wont play any music. It works fine on ph...
Visitor
12661 Views
6 replies
1 likes
Country USA Device MSI Laptop Operating SystemWindows 10 My Question or IssueI click into my playlist and try to search for a song, however every time I hit the spacebar pauses the song, as opposed to allowing me to type the next word in the song tit...
Country USA Device MSI Laptop Operating System Windows 10 My Question or Issue I click into my playlist and try to search for a song, however ever...
647 Views
0 replies
0 likes
I have seen the fixes to open notepad as admin - open "notes" and delete the spotify related strings, but I dont have any of those in my notes. Tried to reinstall 5 times. PlanPremiumCountryNA DeviceWindows 10 PC My Question or Issue: As stated
I have seen the fixes to open notepad as admin - open "notes" and delete the spotify related strings, but I dont have any of those in my notes. Tried to reinstall 5 times. Pla...
719 Views
0 replies
2 likes
Spotify on my desktop refuses to play anything other than the playlist I created. When I search for a song it does not play, adding songs to my playlist does not actually add them, and the daily mix has gaps where songs should be. I have deleted and ...
Spotify on my desktop refuses to play anything other than the playlist I created. When I search for a song it does not play, adding songs to my playlist does not actually add them, and the daily mix ...
649 Views
0 replies
0 likes
PlanPremiumCountryGermanDeviceDestop PCOperating SystemWindows 10 My Question or IssueI'm running Spotify over the Spotiamb 0.2.1. The music breaks off after a few seconds. I have already reinstalled everything, as it is described here in other posts...
Plan Premium Country German Device Destop PC Operating System Windows 10 My Question or Issue I'm running Spotify over the Spotiamb 0.2.1. The music breaks off after a few seconds. I...
313 Views
0 replies
0 likes
PlanPremiumCountryBrasil Device(Notebook Acer)Operating System(Windows 10) My Question or IssueSince version 1.0.42 the software opens and closes instantly, even the uninstaller does not work.
Plan Premium Country Brasil Device (Notebook Acer) Operating System (Windows 10) My Question or Issue Since version 1.0.42 the software opens and closes instantly, even the uni...
Spotify Star
496 Views
3 replies
0 likes
PlanPremium for StudentsCountryItalyDeviceDesktop computerOperating SystemWindows 10 Pro x64 My Question or IssueA few days ago I noticed that I can only play the tracks I saved from various artists. If I try to reproduce any other track the player s...
Plan Premium for Students Country Italy Device Desktop computer Operating System Windows 10 Pro x64 My Question or Issue A few days ago I noticed that I can only play the tracks I sa...
Music Fan
16179 Views
1 replies
0 likes
PlanFreeCountryBrazilDeviceiPhone 7Operating SystemWindows 7
Plan Free Country Brazil Device iPhone 7 Operating System Windows 7
265 Views
0 replies
0 likes
PlanPremiumCountryCZOperating SystemWindows 10, 64-bit My Issue:dk whats the problem, I can play music from "Browse" library but if Im looking for some music through the input box most of them doesnt work. I got it on video for sure: It also pops up ...
Plan Premium Country CZ Operating System Windows 10, 64-bit My Issue: dk whats the problem, I can play music from "Browse" library but if Im looking for some music through the input bo...
Casual Listener
18030 Views
3 replies
1 likes
PlanFreeCountry RomaniaDevicePcOperating SystemWindows 10 My Question or Issue I cant play any somg on spotify , when I try to play it , it dousent work ,my favorite song is not there , but on my phone I can see it and play it , but on pc I cant ,I c...
Plan Free Country Romania Device Pc Operating System Windows 10 My Question or Issue I cant play any somg on spotify , when I try to play it , it dousent work ,my favorit...
Not applicable
1905 Views
8 replies
1 likes
PlanPremium On Spotify desktop for Windows, but also for all other environments, the repeat one functionality seems odd to me. When repeat one is on and a new song is selected, the selection turns to just repeat (which just ensures that music keeps p...
Plan Premium On Spotify desktop for Windows, but also for all other environments, the repeat one functionality seems odd to me. When repeat one is on and a new song is selected, t...
792 Views
0 replies
5 likes
