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Desktop (Windows)

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 100021 Views
  • 82 replies
  • 27 likes
  • 100021 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 106235 Views
  • 291 replies
  • 22 likes
  • 106235 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7864 Views
  • 1 replies
  • 6 likes
  • 7864 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 148385 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 148385 Views
  • 0 replies
  • 26 likes

Windows installer doesn't open

Windows 10 Pro. I'm trying to install the Spotify app after I format my PC and the installer doesn't even open, I don't have any Spotify folder in the system.

  • Visitor
  • Windows 10 Pro.   I'm trying  to install the Spotify app after I format my PC and the installer doesn't even open, I don't have any Spotify folder in the system.  
  • Clément_L
  • Music Fan
  • 568 Views
  • 3 replies
  • 0 likes
  • 568 Views
  • 3 replies
  • 0 likes

Download Spotify app

PlanPremiumCountry Sweden DevicedesktopOperating SystemWindows 7 I want the Spotify app, but SpotifySetup.exe does not function on my desktop W7, Chrome.

  • Casual Listener
  • Plan Premium Country Sweden     Device desktop Operating System Windows 7   I want the Spotify app, but SpotifySetup.exe does not function on my desktop W7, Chrome.  
  • Clément_L
  • Music Fan
  • 880 Views
  • 1 replies
  • 1 likes
  • 880 Views
  • 1 replies
  • 1 likes

Resetting how spotify suggests and plays in radio.

My Question or Issue:I have been using spotify for years now, and I feel like the radio doesnt really work for me any more. It keeps giving me the same 10-15 bands, with mostly the same songs. This is more or less exactly the function you wouldnt wan...

  • Newbie
  •   My Question or Issue: I have been using spotify for years now, and I feel like the radio doesnt really work for me any more. It keeps giving me the same 10-15 bands, with mostly the same son...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Chromecast Spotify Connect on Windows app

Hi there! When opening Spotify on my Android phone I can go to the Spotify Connect tab on the bottom and select a range of Sonos, Google Chromecast, Chromecast Audio and Google Home Hubs in my house to connect to. However in the Windows 10 applicatio...

  • Music Fan
  • Hi there! When opening Spotify on my Android phone I can go to the Spotify Connect tab on the bottom and select a range of Sonos, Google Chromecast, Chromecast Audio and Google Home Hubs in my house ...
  • 590 Views
  • 0 replies
  • 0 likes
  • 590 Views
  • 0 replies
  • 0 likes

Transfer streams from record label to new account without loosing plays

PlanFree/PremiumCountry AustraliaDevicepc / android Operating System Windows 10 My Question or IssueHi thanks for your time i was on a contract with a record label and my contracted ended and im wondering if i can transfer my acoount with the label t...

  • Newbie
  • Plan Free/Premium Country  Australia Device pc / android  Operating System  Windows 10   My Question or Issue Hi thanks for your time i was on a contract with a record l...
  • 302 Views
  • 0 replies
  • 1 likes
  • 302 Views
  • 0 replies
  • 1 likes

Design flaw

Sorry in advance for my english,I 'm new to spotiffy none the less , in my point of view on the "Albums" menu should only show the albums that I liked on the artist page, and not all the songs plus albuns that I like.On the "Artists" should have a op...

  • Visitor
  • Sorry in advance for my english, I 'm new to spotiffy none the less , in my point of view on the "Albums" menu should only show the albums that I liked on the artist page, and not all the songs plus...
  • OneByBoo
  • Roadie
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Media Keys Not Working

I recently had this problem where whenever I try to press the F5 button (to play my music because it has the play/pause button) It doesn't do anything. I have had it working for over a year, but for some reason over the last week it hasn't been worki...

  • Newbie
  • I recently had this problem where whenever I try to press the F5 button (to play my music because it has the play/pause button) It doesn't do anything. I have had it working for over a year, but for ...
  • grrrr_cz
  • Newbie
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Why tf can't I download albums on Windows 10?

PlanPremiumOperating SystemWindows 10 My Question or Issue Why can't I download albums on the windows 10 version of Spotify Premium? Am I the only one who finds this ridiculous, especially since there is no explanation? Why can't I download albums on...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue  Why can't I download albums on the windows 10 version of Spotify Premium? Am I the only one who finds this ridiculous,...
  • 359 Views
  • 0 replies
  • 1 likes
  • 359 Views
  • 0 replies
  • 1 likes

Glitch: Wrong song plays

PlanPremiumCountryUK DeviceDesktop computerOperating SystemWindows 10 My Question or IssueHey Spotify Community, I'm experiencing a bizzare glitch. Sometimes when I have tracks queued up, when the next song comes on it will actually play the previous...

  • Casual Listener
  • Plan Premium Country UK   Device Desktop computer Operating System Windows 10   My Question or Issue Hey Spotify Community,   I'm experiencing a bizzare glitch. Sometimes ...
  • 808 Views
  • 0 replies
  • 0 likes
  • Glitch
    playback
    wrong track
  • 808 Views
  • 0 replies
  • 0 likes

Cover Art for certain songs in Local Files not showing?

So I spent hours editing tons of music tags using MP3 Diags Unstable, fixing titles, albums, artists, and cover art. I changed my Local Files folder to the folder with all the music, and most of the music synced perfectly, except for a few songs. The...

  • Casual Listener
  • So I spent hours editing tons of music tags using MP3 Diags Unstable, fixing titles, albums, artists, and cover art. I changed my Local Files folder to the folder with all the music, and most of...
  • YamiXV
  • Casual Listener
  • 1423 Views
  • 2 replies
  • 0 likes
  • 1423 Views
  • 2 replies
  • 0 likes

Local Files Missing

Recently, as of yesterday, noticed some discrepancies between my desktop Spotify and my mobile. Exactly 30 of my 153 local files, kept in a 'DOWNLOADS' playlist, randomly stopped showing up in my desktop playlists. (As a note I do have a 154th track ...

  • Newbie
  • Recently, as of yesterday, noticed some discrepancies between my desktop Spotify and my mobile. Exactly 30 of my 153 local files, kept in a 'DOWNLOADS' playlist, randomly stopped showing up in my des...
  • 1552 Views
  • 0 replies
  • 2 likes
  • 1552 Views
  • 0 replies
  • 2 likes

Spotify says my playlist cover isn't big enough when it is

PlanFreeCountryEngland DeviceLenovo LaptopOperating SystemWindows 10 My Question or Issue I've been trying to update my playlist cover multiple times but it isnt working. Everytime I try and do it, it says my photo isnt the correct size (300x300) eve...

  • Newbie
  • Plan Free Country England   Device Lenovo Laptop Operating System Windows 10   My Question or Issue  I've been trying to update my playlist cover multiple times but it i...
  • OneByBoo
  • Roadie
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Playlists won't play through, song cuts out in middle and moves to new tract

PlanPremiumCountryUSA DeviceMultiple Windows 10 Desktop appsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can't get through even the first track in a playlist - after about 2/3 of the song plays the track ends and a n...

  • Regular
  • Plan Premium Country USA  Device Multiple Windows 10 Desktop apps Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I can't get through ev...
  • OneByBoo
  • Roadie
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Discover

Hi everyone, So, I just logged in to Spot today and I realized the discover section is gone. The weekly discover section is still there, but that's garbage! I want the old discover section where I could see about ten different albuns or something lik...

  • Casual Listener
  • Hi everyone,   So, I just logged in to Spot today and I realized the discover section is gone. The weekly discover section is still there, but that's garbage! I want the old discover section w...
  • Djalma
  • Casual Listener
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Spotify Won't Show on my Discord Profile

PlanFreeCountry CanadaDeviceDell laptop?Operating SystemWindows 10 My Question or Issue I recenly got Discord and Spotify on my windows laptop, and I would like my profile on Discord to say I'm listening to Spotify, and what, but it won't even if Dis...

  • Newbie
  • Plan Free Country  Canada Device Dell laptop? Operating System Windows 10   My Question or Issue  I recenly got Discord and Spotify on my windows laptop, and I would like my ...
  • 420 Views
  • 0 replies
  • 0 likes
  • 420 Views
  • 0 replies
  • 0 likes

Unable to play track Come On by Bone Crusher

PlanPremium CountryUnited States DevicePC and Samsung Galaxy S9 Plus Operating SystemWindows 10 and Android 8 My Question or IssueI tried to play Come On by Bone Crusher (Stomp the Yard soundtrack) but it's not playing on that playlist. Can you pleas...

  • Newbie
  •   Plan Premium   Country United States   Device PC and Samsung Galaxy S9 Plus   Operating System Windows 10 and Android 8   My Question or Issue I tried to play...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Local Files option not showing on PC

PlanPremiumCountry United StatesDeviceLenovo ThinkpadOperating SystemWindows 10 My Question or Issue Hello, I logged on to Spotify to reinsert a local file that had greyed out on my phone (which is STILL A PROBLEM!!!) and I found out that there was n...

  • Music Fan
  • Plan Premium Country  United States Device Lenovo Thinkpad Operating System Windows 10   My Question or Issue  Hello,   I logged on to Spotify to reinsert a local file...
  • slowwater8
  • Music Fan
  • 1131 Views
  • 2 replies
  • 1 likes
  • 1131 Views
  • 2 replies
  • 1 likes

Modifica carta di credito

PlanPremiumCountry italiaDevicePCOperating Systemwindows 10 My Question or Issue Buongiorno,sta per concludersi il mio abbonamento annuale con scadenza il 24/12 ma al momento in cui tento di cambiare il metodo di pagamento non trovo l'opzione e mi ri...

  • Newbie
  • Plan Premium Country  italia Device PC Operating System windows 10   My Question or Issue  Buongiorno, sta per concludersi il mio abbonamento annuale con scadenza il 24/12 m...
  • bianconiglio
  • Gig Goer
  • 4738 Views
  • 1 replies
  • 0 likes
  • 4738 Views
  • 1 replies
  • 0 likes

Solved!! Songs Randomly Deleted, How Do I Import A Backup I Made?

PlanPremiumCountryUSADeviceWindows 10 PC/Samsung Galaxy S9+Operating SystemWindows 10/Android Oreo My Question or IssueI believe someone gained access to my account and deleted all of my 800+ songs. I went on my PC without it connected to the interne...

  • Casual Listener
  • Plan Premium Country USA Device Windows 10 PC/Samsung Galaxy S9+ Operating System Windows 10/Android Oreo   My Question or Issue I believe someone gained access to my account and ...
  • JustinV_
  • Casual Listener
  • 563 Views
  • 2 replies
  • 0 likes
  • 563 Views
  • 2 replies
  • 0 likes

Can't install Spotify on desktop

PlanFree Operating SystemWindows10 My Question or Issue Hi guys,I'm not being able to install spotify app on my desktop machine.I accessed Windows Event Viewer, and there is indeed an error related to the installation: Faulting application name: SpWe...

  • Casual Listener
  •   Plan Free   Operating System Windows10   My Question or Issue   Hi guys, I'm not being able to install spotify app on my desktop machine. I accessed Windows Event Vie...
  • assuncao83
  • Casual Listener
  • 909 Views
  • 2 replies
  • 0 likes
  • 909 Views
  • 2 replies
  • 0 likes