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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

142800 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

127293 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10739 Views

1 replies

6 likes

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installation does not open

PlanPRECountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan PRE Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

235 Views

0 replies

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Problem just started.. PLAYBACK FROM SPOTIFY WAS STOPPED .... Message

Windows 10 + Android (not sure version)PremiumUK Android and Windows platforms running to SONOS system with over 6 speakers ... Has been working fine until 30 minutes ago SPOTIFY IS NOW UNUSEABLE !!!

Regular

Windows 10 + Android (not sure version) Premium UK     Android and Windows platforms running to SONOS system with over 6 speakers ... Has been working fine until 30 minutes ago  ...

humeka

Regular

1258 Views

4 replies

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local files not playing on Windows 10?

PlanPremium Country USDeviceMicrosoft Surface Book 2Operating SystemWindows 10 My Question or Issue I was trying to load a bunch of .m4p songs from my computer into spotify, and they appeared in local files, but are unable to be played. The last resp...

Newbie

Plan Premium   Country  US Device Microsoft Surface Book 2 Operating System Windows 10   My Question or Issue  I was trying to load a bunch of .m4p songs from my comput...

humeka

Regular

938 Views

2 replies

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Filtering out certain things from search

My Question or IssueHi - I'd like to know, if there is an option to filter out certain things from search results.For example I am using "soundtrack tag:new" search, but half of the results are Korean soap opera albums, which I do not want to have in...

Casual Listener

  My Question or Issue Hi - I'd like to know, if there is an option to filter out certain things from search results. For example I am using "soundtrack tag:new" search, but half of the resul...

272 Views

0 replies

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Spotify.exe and SpotifySetup.exe not opening (no error message)

Plan PremiumCountry BrazilDevice PCOperating System Windows 10 My Question or Issue When I try to open spotify.exe I see the little loading icon on my mouse icon but nothing happens, not even an error message, there is no spotify process that opens n...

Newbie

Plan  Premium Country  Brazil Device  PC Operating System  Windows 10   My Question or Issue   When I try to open spotify.exe I see the little loading icon on ...

1943 Views

0 replies

1 likes

not opening
Windows 10
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Overlay option not in settings

Windows 8.1 64bit, Premium Subscription, Version 1.0.96.181.gf6bc1b6b, Spotify App 32bit(/shrug?) So I just started using Spotify after seeing a friend use it, and getting recommended. I saw one of those friends using their media buttons and getting ...

Newbie

      Windows 8.1 64bit, Premium Subscription, Version 1.0.96.181.gf6bc1b6b, Spotify App 32bit(/shrug?)   So I just started using Spotify after seeing a friend use it, a...

332 Views

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Song songs play/no sound other song fine. What's up?

PlanFreeCountryUSA DeviceDESKTOP PCOperating SystemVISTA My Question or IssueHi. Some songs show they are playing but no sound. I play a different song/band and there is sound without any adjustments or changes to my settings.2 particular bands I am ...

Newbie

Plan Free Country USA   Device DESKTOP PC Operating System VISTA   My Question or Issue Hi. Some songs show they are playing but no sound. I play a different song/band and there ...

193 Views

0 replies

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Songs adds itself automatically in the same playlist

PlanPremiumCountry Sweden Operating SystemWindows 10 My Question or IssueMight be a wierd title but I'll try to break this down.I have a playlist where I've got alot of rock songs. That's the only playlist that I've had problem with. If I'm listening...

Newbie

Plan Premium Country  Sweden   Operating System Windows 10   My Question or Issue Might be a wierd title but I'll try to break this down. I have a playlist where I've got alo...

212 Views

0 replies

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failed to export some data

Windows 10 spotify appHello, recently everytime i open spotify im getting notification that"failed to export some data"no idea how to fix (unistaling=nothing happens) any solutions

Newbie

 Windows 10 spotify app Hello, recently everytime i open spotify im getting notification that"failed to export some data"no idea how to fix (unistaling=nothing happens) any solutions   &...

366 Views

0 replies

3 likes

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Cannot see my Network Attached Storage (NAS) under Local Files/Add a Source

I am in my initial 90-day trial of premium. I tried to add a source of local music, specifically my NAS which is where my music library is located. The list of folders in the drop down shows Network, but when I click on that, it does not then open (o...

Regular

  I am in my initial 90-day trial of premium. I tried to add a source of local music, specifically my NAS which is where my music library is located. The list of folders in the drop down shows ...

s0mm3r

Music Fan

3685 Views

3 replies

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Unwanted items

PlanPremiumCountry FranceDevicePCOperating System7 Pro My Question or IssueHelloHow to delete "derivative products" on artiste page on desktop spotify software ?How to delete "playlists" things below artiste ?How to personalize "Home page" : the play...

Casual Listener

Plan Premium Country  France Device PC Operating System 7 Pro   My Question or Issue Hello How to delete "derivative products" on artiste page on desktop spotify software ? How ...

199 Views

0 replies

0 likes

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local files are not linked, they are greyed out (ID3 Tags are correct)

Plan: PremiumCountry: ATDevice: HP LaptopOperating System: Windows 10My Question or IssueI want to import my local library and create a playlist of thembut spotify won't match the files with the spotify database, they remain greyI used Mp3Tag v2.91 t...

Music Fan

Plan: Premium Country: AT Device: HP Laptop Operating System: Windows 10 My Question or Issue I want to import my local library and create a playlist of them but spotify won't match the files w...

477 Views

0 replies

2 likes

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Solved!! Spotify web player keeps losing connection to Chromecast Audio

My Chromecast Audio is losing the connection with Spotify Web Player, sometimes after only one song, sometimes after a couple. Sometimes I can play a whole album. Impossible to find a pattern.Every time it has paused, Web Player usually says it's str...

Visitor

My Chromecast Audio is losing the connection with Spotify Web Player, sometimes after only one song, sometimes after a couple. Sometimes I can play a whole album. Impossible to find a pattern. Eve...

user-removed

Not applicable

1797 Views

1 replies

1 likes

chromecast audio
chromecast playback
chromecast streaming
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automatically changes playlist

planpremium CountryNetherlands DevicelaptopOperating Systemwindows 10 My Question or Issue i have a list of 2000 songs and i want to start listening in the middle and continue from there. But spotify automatically changes the next song to be played t...

Newbie

plan premium   Country Netherlands   Device laptop Operating System windows 10   My Question or Issue  i have a list of 2000 songs and i want to start listening in the...

259 Views

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Superuser Contribution Plays partial song, then skips to another

As of a few hours ago, my Spotify app for PC started playing about a minute of a song, then skipping, either to another random song in my playlist, or some song I have never heard. And when I pause it, it will restart after a minute or so. This start...

Casual Listener

As of a few hours ago, my Spotify app for PC started playing about a minute of a song, then skipping, either to another random song in my playlist, or some song I have never heard.  And when I p...

Peter

Spotify Legend

1451 Views

5 replies

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Solved!! Pausing Spotify Playback "Mutes" ALL Audio Playback On My Computer

Hi, everyone.I installed a Windows update today. After the update, Spotify seems to be acting strangely. Like the title says, pausing audio playback mutes all other sound output on my computer, including my web browser, and games on Steam.I tried Goo...

Newbie

Hi, everyone. I installed a Windows update today. After the update, Spotify seems to be acting strangely. Like the title says, pausing audio playback mutes all other sound output on my computer, i...

SGTAce

Casual Listener

36617 Views

26 replies

21 likes

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Offline when I'm Not

PlanFreeCountry United States of AmericaDevice(HP Pavilion g6)Operating System(Windows 7) My Question or IssueSpotify is saying that my laptop is offline when it is not. It is connected to the WiFi and the connection if working just fine. It was only...

Newbie

  Plan Free Country  United States of America Device (HP Pavilion g6) Operating System (Windows 7)   My Question or Issue Spotify is saying that my laptop is offline when it...

379 Views

0 replies

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Can I play any song on PC, or is it now shuffle-only?

Hi! I know, silly question but I looked it up and only found complaints about Android. And I keep on hearing stuff about Spotify free just now having a "shuffle play only" function which is confusing. I know that's always how it's been for Android, n...

Newbie

Hi! I know, silly question but I looked it up and only found complaints about Android. And I keep on hearing stuff about Spotify free just now having a "shuffle play only" function which is confusing...

208 Views

0 replies

0 likes

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Songs randomly skipping to next song in playlist on laptop and iPhone

Plan: PremiumCountry: USADevice: Thinkpad Laptop / iPhone 7Operating System: WIndows 10 / iOS 12.1.2 This morning the Spotify app on my laptop installed an update and ever since, songs are randomly stopping and skipping to the next track. This also a...

Newbie

Plan: Premium Country: USA Device: Thinkpad Laptop / iPhone 7 Operating System: WIndows 10 / iOS 12.1.2   This morning the Spotify app on my laptop installed an update and ever since, songs...

theotherjt

Casual Listener

737 Views

1 replies

1 likes

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Change which playlist 'Liked from Radio' adds to

PlanPremiumCountryUnited KingdomDeviceiPhone 6S/PCOperating SystemiOS 12.12/Windows 10 My Question or IssueSome individual (who I believe has an IQ beginning with a decimal point) hacked my Spotify account and deleted my playlists. Helpfully, Spotify...

Newbie

Plan Premium Country United Kingdom Device iPhone 6S/PC Operating System iOS 12.12/Windows 10   My Question or Issue Some individual (who I believe has an IQ beginning with a decimal p...

185 Views

0 replies

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