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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134324 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134324 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50952 Views
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  • 32 likes
  • Windows
  • 50952 Views
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  • 32 likes

Songs grayed out in playlist but playable from search

I have some playlists that have most of the songs grayed out in the playlist but if I search for the song I am able to play it just fine.

  • Newbie
  • I have some playlists that have most of the songs grayed out in the playlist but if I search for the song I am able to play it just fine.  
  • 117 Views
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  • 117 Views
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Windows player constantly lagging

Hey! Wondering if anyone experiences the same problem as me and knows a solution. Constantly regardless of either Window updates or Spotify updates my Spotify simply will just lag out. I'll be happily listening to an artist, then when I go to search ...

  • Casual Listener
  • Hey!   Wondering if anyone experiences the same problem as me and knows a solution.    Constantly regardless of either Window updates or Spotify updates my Spotify simply will just...
  • 145 Views
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  • 145 Views
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Can't delete song from songs menu/library

When i select songs on the left side there are 3 songs that are greyed out and that i can't remove.The 3 songs are from a album called New Music. These songs are the first 3 i added in 2014. I think the album is an old playlist.When shuffle play is a...

  • Newbie
  • When i select songs on the left side there are 3 songs that are greyed out and that i can't remove. The 3 songs are from a album called New Music. These songs are the first 3 i added in 2014. I thin...
  • 129 Views
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  • 129 Views
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Solved!! Logging in

At first, the desktop app kept saying it was offline, when my internet connection is fine, and so i gave it a couple days, but it still said i was offline. i decided to reinstall it but now everytime i try to login, the screen freezes. i can still ph...

  • Casual Listener
  • At first, the desktop app kept saying it was offline, when my internet connection is fine, and so i gave it a couple days, but it still said i was offline. i decided to reinstall it but now everytime...
  • quinn11
  • Casual Listener
  • 207 Views
  • 3 replies
  • 1 likes
  • 207 Views
  • 3 replies
  • 1 likes

Web Remote Control to stream on my mobile at work (NO WIFI available)

Hi,Spotify web player is blocked at work, and can't install anything. I normally stream on my mobile. Control spotify on a small mobile screen is dificult at wok (IT company). It would be great if I can remote control all spotify functions from a web...

  • Casual Listener
  •  Hi, Spotify web player is blocked at work, and can't install anything. I normally stream on my mobile. Control spotify on a small mobile screen is dificult at wok (IT company). ...
  • cexar
  • Casual Listener
  • 155 Views
  • 1 replies
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  • 155 Views
  • 1 replies
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Application Hangs...

Just to let you guys know...... About every couple of months or so, Spotify seems to hang, or takes a really long time connecting to your servers. Sometimes I can't even logout. Twice I've been forced to have to reinstall on both my laptop and my des...

  • Visitor
  • Just to let you guys know...... About every couple of months or so, Spotify seems to hang, or takes a really long time connecting to your servers. Sometimes I can't even logout. Twice I've been force...
  • 135 Views
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  • Windows
    Windows 10
  • 135 Views
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Trying to download playlist, "waiting for connection" for weeks now

So my favorite playlist has been "waiting for connection" when I try to download it for weeks now, maybe even months at this point. It's the most frustrating thing because this is my go-to playlist. I have no idea why. My other playlist will download...

  • Newbie
  • So my favorite playlist has been "waiting for connection" when I try to download it for weeks now, maybe even months at this point. It's the most frustrating thing because this is my go-to playlist. ...
  • 201 Views
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  • 201 Views
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Activity Feed...My activity can't be seen!

I have my account set so that my activity can be seen. Though for several days it's been strange. I signed into a friends account and I couldnt see my activity. I apparently handnt been on for hours to days. It's the same on my account when viewing m...

  • Gig Goer
  • I have my account set so that my activity can be seen. Though for several days it's been strange. I signed into a friends account and I couldnt see my activity. I apparently handnt been on for h...
  • JoshuaBennett
  • Gig Goer
  • 279 Views
  • 2 replies
  • 2 likes
  • 279 Views
  • 2 replies
  • 2 likes

Songs disappearing from playlists and saved

I've noticed a few times that all of a sudden, all the songs by an artist dissappear from my saved songs and playlists, and I don't know what might be causing this or how to fix this. Help

  • Newbie
  • I've noticed a few times that all of a sudden, all the songs by an artist dissappear from my saved songs and playlists, and I don't know what might be causing this or how to fix this. Help 😞
  • 115 Views
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  • 115 Views
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Friend Activity Stop

Hi. I been using the windows app in my computer. A few days ago I noticed that my friend actitivity stop and I can see what my friend listened 4 days ago. I ask them and they see the same trouble only with my profile. I already unistall the app, clos...

  • Visitor
  • Hi.  I been using the windows app in my computer. A few days ago I noticed that my friend actitivity stop and I can see what my friend listened 4 days ago. I ask them and they see the same tro...
  • kegl1
  • Gig Goer
  • 615 Views
  • 5 replies
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  • 615 Views
  • 5 replies
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Solved!! Tracks supposedly running, but no sound

Hi all, I've got Spotify up and running, with no error messages. However, when I press play, no sound comes out The countdown/timer thing on the bottom is working fine, but I don't hear a thing. I'm thinking that re-installing it might solve the prob...

  • Casual Listener
  • Hi all,   I've got Spotify up and running, with no error messages.  However, when I press play, no sound comes out  The countdown/timer thing on the bottom is working fine, but I don'...
  • Christinarose
  • Newbie
  • 81209 Views
  • 40 replies
  • 2 likes
  • 81209 Views
  • 40 replies
  • 2 likes

Song removals from Spotify

I am getting really sick of songs on my playlists disappearing. I know this is probably happening because of licensing issues with song or recording copyright holders and is not Spotify's direct fault per se. But it is very frustrating and, if more e...

  • Casual Listener
  • I am getting really sick of songs on my playlists disappearing.  I know this is probably happening because of licensing issues with song or recording copyright holders and is not Spotify's direc...
  • mrbleaney
  • Casual Listener
  • 279 Views
  • 2 replies
  • 1 likes
  • 279 Views
  • 2 replies
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Lied nicht abspielbar auf PC

Hallo Comuntiy. Hab ein komisches Problem ich hab ne Playliste auf dem Smartphone sind alle lieder davon Abspielbar. Wenn ich die gleiche Playliste auf dem PC abspielen will kommt bei einem Lied das das Lied nicht exestiert?Was kann man da tun?Habs a...

  • Newbie
  • Hallo Comuntiy. Hab ein komisches Problem ich hab ne Playliste auf dem Smartphone sind alle lieder davon Abspielbar. Wenn ich die gleiche Playliste auf dem PC abspielen will kommt bei einem Lied das ...
  • 147 Views
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  • 147 Views
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notifications

Hello i have an important question. I turned on notifications, but i dont get one if an artist is releasing new songs/albums. Dont get notifications on my phone, on any spotify device or per e-mail. Would appreciate any help.

  • Regular
  • Hello i have an important question. I turned on notifications, but i dont get one if an artist is releasing new songs/albums. Dont get notifications on my phone, on any spotify device or per e-mail. ...
  • Sebasty
  • Spotify Star
  • 225 Views
  • 4 replies
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  • 225 Views
  • 4 replies
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Discover Weekly does not reset

Hi, my discover weekly playlist does not seem to reset, could you please take a look? spotify:user:spotify:playlist:37i9dQZEVXcKhkANfUjoNf

  • Newbie
  • Hi, my discover weekly playlist does not seem to reset, could you please take a look? spotify:user:spotify:playlist:37i9dQZEVXcKhkANfUjoNf
  • 111 Views
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  • 111 Views
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Premium account but no valid profile ???

Help! I have a premium account in Spotify. It says "The specified user does not have a valid profile ??? Also.. Spotify does not post on my activity log anymore even if I re-toggle the switch and removing the app and adding it again. How do I fix the...

  • Regular
  • Help! I have a premium account in Spotify. It says "The specified user does not have a valid profile ???   Also.. Spotify does not post on my activity log anymore even if I re-toggle the switc...
  • SteveeB
  • Casual Listener
  • 7713 Views
  • 18 replies
  • 1 likes
  • Windows
  • 7713 Views
  • 18 replies
  • 1 likes

I can't hear any song in Spotify PC [Windows 10]

I tried to uninstall the application and re-install it again, and I also logged out from all my devices... And it still doesn't work. The funny part is that I can hear music in the Spotify Web Player but not in the PC application. So, I don't really ...

  • Newbie
  • I tried to uninstall the application and re-install it again, and I also logged out from all my devices... And it still doesn't work. The funny part is that I can hear music in the Spotify Web Player...
  • mjhconnect
  • Newbie
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
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I can't login with Facebook on the Spotify for Desktop

I can't log in with Facebook no matter how many times I click on the Facebook login button inside the spotify desktop version. I have removed the spotify from my facebook app options, reinstalled the app and I'm having this same bug.

  • Regular
  •  I can't log in with Facebook no matter how many times I click on the Facebook  login button inside the spotify desktop version. I have removed the spotify from my facebook app options, rei...
  • 211 Views
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  • 211 Views
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"This song is not available. If you have the file on your computer you can import it" 2018

Urgent! No music at my restaurant. I get this message now on a Premium account on every track that I try to play. Three hours earlier everything played ok. Now, three times later, nothing plays. What is going on?

  • Casual Listener
  • Urgent! No music at my restaurant. I get this message now on a Premium account on every track that I try to play. Three hours earlier everything played ok. Now, three times later, nothing plays. What...
  • striketsi
  • Casual Listener
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
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