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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1742 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146343 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131336 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11017 Views

1 replies

6 likes

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  • 6 likes

Can't add a playlist

PlanPremiumCountry ItalyDeviceOperating SystemWindows 10 My Question or Issue Hello everybody, It seems that I can't add a playlist to my library unless I delete another one...is it because of the 10000 limit? I don't have any clue about the reason w...

Music Fan

Plan Premium Country  Italy Device Operating System Windows 10   My Question or Issue  Hello everybody,    It seems that I can't add a playlist to my library unles...

Valu0920

Music Fan

481 Views

2 replies

0 likes

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Superuser Contribution skipping song

PlanPremiumCountry The NetherlandsDevicecustom made desktopOperating SystemWindows 10 My Question or Issue Every time i try to play https://open.spotify.com/track/5nXwGh9Ya2VbPPp5w28nLbit automaticly skips the song after exactly 50 seconds, happens i...

Newbie

Plan Premium Country  The Netherlands Device custom made desktop Operating System Windows 10   My Question or Issue  Every time i try to play https://open.spotify.com/tr...

Jemi

Spotify Legend

362 Views

1 replies

0 likes

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Issues playing Spotify on a Microsoft Surface

PlanPremiumCountryUK DeviceMicrosft SurfaceOperating SystemWindows 10 My Question or Issue Hi there, Spotify won't play through my laptop speakers but I can listen to music if I plug in headphones. I don't want to wear headphones at my desk though so...

Newbie

Plan Premium Country UK  Device Microsft Surface Operating System Windows 10   My Question or Issue  Hi there, Spotify won't play through my laptop speakers but I can listen ...

dinomight

Spotify Star

1086 Views

1 replies

0 likes

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Error Code 17,18 and 53 - Spotifyfullsetup.exe

After the latest automatic update (20181129) spotify can't start. The usual fix didn't solve it either.Usually everytime when spotify doesn't start after an upgrade I run the below script( you can copy below text and open notepad and paste text and s...

Casual Listener

After the latest automatic update (20181129) spotify can't start. The usual fix didn't solve it either. Usually  everytime when spotify doesn't start after an upgrade I run the below scrip...

cohenfs

Roadie

2032 Views

2 replies

1 likes

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Superuser Contribution Album does not work on Spotify desktop

PlanPremiumDeviceAsus laptopOperating SystemWindows 10 My Question or Issue Hi, I am having issues listening to Harry Styles' album on my laptop, it works perfectly fine on my phone. The song starts and then it cuts to another part and cuts again etc...

Newbie

Plan Premium Device Asus laptop Operating System Windows 10   My Question or Issue  Hi, I am having issues listening to Harry Styles' album on my laptop, it works perfectly fine on ...

Jemi

Spotify Legend

324 Views

1 replies

0 likes

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  • 0 likes

Find Friends stuck loading

PlanPremiumCountry United StatesDeviceDell / Surface BookOperating SystemWindows 10 My Question or IssueI don't know if I've ever been able to use the "see what your friends are playing" or "find friends" feature on Spotify. I click find friends and ...

Regular

Plan Premium Country  United States Device Dell / Surface Book Operating System Windows 10   My Question or Issue I don't know if I've ever been able to use the "see what your fri...

ajacobmiller

Casual Listener

5258 Views

20 replies

17 likes

Friend Activity
Friend Feed
Friends
unresolved
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Solved!! Spotify window's top right Minimize-maximize-Close buttons dispalyed at wrong place

PlanPremiumCountryHungaryDevicedesktop PC, Radeon HD7790, 3840x2160@30Hz, ver 18.2.1Operating SystemWin7 Ulti,64bit, Hungarian My Question or Issue When Windows7 boots up, Close-Min-Max buttons displayed at wrong position. When I move Spotify window,...

Casual Listener

Plan Premium Country Hungary Device desktop PC, Radeon HD7790, 3840x2160@30Hz, ver 18.2.1 Operating System Win7 Ulti,64bit, Hungarian   My Question or Issue  When Windows7 boots u...

naylor83

Newbie

9696 Views

5 replies

5 likes

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  • 5 likes

Superuser Contribution cannot add song to playlists

PlanPremiumCountryuk DevicedesktopOperating SystemWindows 10 My Question or Issuerecently went from free to premium. have spotify on windows desktop and iphone. now when i try and drag and drop a track to playlists on desktop , just get circle with d...

Newbie

Plan Premium Country uk  Device desktop Operating System Windows 10   My Question or Issue recently went from free to premium. have spotify on windows desktop and iphone. now when...

Jemi

Spotify Legend

321 Views

1 replies

0 likes

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"Enable player in your browser"

PlanPremiumCountryUK DevicePCOperating SystemWindows 10 My Question or Issue I cannot access the spotify web player through Chrome Does not work in incognito mode either. All web settings have been reset, cache and cookies cleared. Checked Protected ...

Music Fan

Plan Premium Country UK  Device PC Operating System Windows 10   My Question or Issue  I cannot access the spotify web player through Chrome   Does not work in incogn...

dparnell

Music Fan

1336 Views

4 replies

0 likes

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My playlist automatically shuffles when I start it

I noticed this a few days ago, I turned on my computer and started up Spotify, then I proceeded to play a song in the playlist. A few minutes later, after the song was finished, I expected the song under the song I clicked on to play, but instead it ...

Newbie

I noticed this a few days ago, I turned on my computer and started up Spotify, then I proceeded to play a song in the playlist. A few minutes later, after the song was finished, I expected the s...

lemlb

Newbie

390 Views

1 replies

0 likes

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Unable to unlike a track

I accidentally liked a track while listening to a radio station. I like to umlike this track, but there is no way which worked.I clicked on the thumb up - did not workI checked my loved tracks playlist, removed the track from this list, but it still ...

Casual Listener

I accidentally liked a track while listening to a radio station. I like to umlike this track, but there is no way which worked. I clicked on the thumb up - did not work I checked my loved tracks pl...

314 Views

0 replies

0 likes

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Superuser Contribution Windows 10 - Left corner song banner (pause,stop)

This has been going on for a while, and according to other posts Spotify is "fixing" this since June. Everytime you quit Spotify you have to go into the settings and enable-disable the option "show desktop overlay when using media keys" for this anno...

Newbie

This has been going on for a while, and according to other posts Spotify is "fixing" this since June. Everytime you quit Spotify you have to go into the settings and enable-disable the option "show d...

Jemi

Spotify Legend

861 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Windows Standalone App Doesn't Sound

PlanPremiumCountry ChileDeviceSamsung LaptopOperating SystemWindows 10 My Question or Issue: Hello,I'm having troubles with the standalone app for windows. It doesn't sound at all, i've tried rebooting, reinstalling, erasing cache, i've tried manuall...

Casual Listener

Plan Premium Country  Chile Device Samsung Laptop Operating System Windows 10   My Question or Issue:   Hello, I'm having troubles with the standalone app for windows. It d...

marcomvmusico

Casual Listener

355 Views

1 replies

0 likes

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Phone pauses music on desktop (Every time i get a notification)

So i have my OnePlus 6 connected to my bluetooth headseat (Primarily for phonecalls etc. during work hours) and at the same time, my headset is also connected to my Windows 10 laptop for music. Up until recently, this has worked flawlessly. But i hav...

Casual Listener

So i have my OnePlus 6 connected to my bluetooth headseat (Primarily for phonecalls etc. during work hours) and at the same time, my headset is also connected to my Windows 10 laptop for music. ...

641 Views

0 replies

2 likes

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Next track in queue is always the first track in playlist

PlanPremiumCountryUKDeviceGoogle Pixel 2Operating SystemWindows 10 My Question or IssueWhen I select a track in a playlist, the following track in the queue will be the first track in the playlist (i.e. the entire queue will show the current selected...

Visitor

Plan Premium Country UK Device Google Pixel 2 Operating System Windows 10   My Question or Issue When I select a track in a playlist, the following track in the queue will be the first...

290 Views

0 replies

0 likes

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Solved!! Spotify won't stop opening with windows.

PlanPremiumCountryGermanyDeviceDesktop PCOperating SystemWindows 10 Home My Question or Issue I disabled Spotify startup in the advanced settings and removed it from window's startup list, but it keeps appearing when I boot up my PC. What can I do ab...

Casual Listener

Plan Premium Country Germany Device Desktop PC Operating System Windows 10 Home   My Question or Issue  I disabled Spotify startup in the advanced settings and removed it from win...

michasng

Casual Listener

1121 Views

2 replies

0 likes

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Superuser Contribution Spotify podcasts wont play on laptop

PlanPremiumCountry DeviceDell laptop - 5510 Operating SystemWindows 7 My Question or Issue When I try to play a podcast on my laptop the timer does not move and the podcast does not play. This has happened over multiple podcasts now. I do not have th...

Newbie

Plan Premium Country   Device Dell laptop - 5510   Operating System Windows 7   My Question or Issue   When I try to play a podcast on my laptop the timer does not mov...

Peter

Spotify Legend

6503 Views

11 replies

4 likes

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  • 4 likes

Superuser Contribution Spotify app black

My Question or Issue I just randomly opened my computer a couple of days ago and spotify is blank aside from 3 dots in the top left. I've tried a varity of fixed and the only one that worked was donwloading an old version but spoitfy auto updated and...

Newbie

  My Question or Issue  I just randomly opened my computer a couple of days ago and spotify is blank aside from 3 dots in the top left. I've tried a varity of fixed and the only one that ...

Jemi

Spotify Legend

389 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Guide: How to fix "No sound" in the desktop application Spotify Windows 10

After the first launch of the application, I had a problem, when playing a playlist, the song plays, but there is no sound. And so on how to fix it: The solution is quite simple, just start any other song from the same playlist. I hope this decision ...

Newbie

After the first launch of the application, I had a problem, when playing a playlist, the song plays, but there is no sound. And so on how to fix it: The solution is quite simple, just start any other...

524 Views

0 replies

0 likes

  • 524 Views
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It is 2018, let us move the volume banner to different corners, and fix the small volume bug

Yes you can make it smaller to just the volume in advanced settings, but everytime time I restart Spotify forgets it, and again I have the intrustive Volume and name / artist. Why not allow us to adjust the time it is shown? better yet why not allow ...

Regular

Yes you can make it smaller to just the volume in advanced settings, but everytime time I restart Spotify forgets it, and again I have the intrustive Volume and name / artist.   Why not allow ...

486 Views

0 replies

1 likes

  • 486 Views
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  • 1 likes