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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134284 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134284 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50906 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50906 Views
  • 0 replies
  • 32 likes

Solved!! Can't share

I was until now able to share an idividual song to facebook by right clicking on the song which opened a box from which I selected facebook and it was shared, wonderful. Now when I right click the song It opens up a box that says share link to clipbo...

  • Regular
  •  I was until now able to share an idividual song to facebook by right clicking on the song which opened a box from which I selected facebook and it was shared, wonderful. Now when I right click ...
  • MattSuda
  • Spotify Star
  • 14970 Views
  • 12 replies
  • 0 likes
  • Windows
  • 14970 Views
  • 12 replies
  • 0 likes

Does not play new song if song is removed after start

Basically:Start/restart Spotify. It has song A selected from last playlist (top song in my case). I listen to A and decide to remove it. B is now top song on it's place. A is still playing. I try to play B instead but pressing play/stop only affects ...

  • Casual Listener
  • Basically: Start/restart Spotify. It has song A selected from last playlist (top song in my case). I listen to A and decide to remove it. B is now top song on it's place. A is still playing. I try t...
  • kushzei
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • Windows
  • 163 Views
  • 1 replies
  • 0 likes

Friend feed not showing my friends

I previously had a problem where my Friend Feed didn't load at all and today Spotify Support helped me to change to account where Friend Feed was working just fine at the start. I'm using Facebook linked profile and I think this new problem started a...

  • Newbie
  • I previously had a problem where my Friend Feed didn't load at all and today Spotify Support helped me to change to account where Friend Feed was working just fine at the start. I'm using Facebook li...
  • 194 Views
  • 0 replies
  • 1 likes
  • Windows
  • 194 Views
  • 0 replies
  • 1 likes

Start playing music on desktop app, then randomly will play from phone instead.

As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nougat)! Sometimes it'll play from both computer and p...

  • Regular
  • As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nou...
  • 109 Views
  • 0 replies
  • 1 likes
  • Windows
  • 109 Views
  • 0 replies
  • 1 likes

2 issues

First issue is that nobody can find my account on spotify or any of my playlists. Second issue is that when I close out of Spotify the border remains. sometimes when I click on things in the app nothing happens i have to click on them multiple times....

  • Newbie
  • First issue is that nobody can find my account on spotify or any of my playlists.  Second issue is that when I close out of Spotify the border remains. sometimes when I click on things in the a...
  • Sebasty
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Windows
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Danish s*x toy ad on Spotify!?

Dear Spotify, Don't distribute s*x toy ads, not even if the account's age is 18+. I don't need to explain why. Just remove them.(The specific ad I'm talking about is from "Orion-erotik") Thanks in advance.Simon.

  • Regular
  • Dear Spotify,   Don't distribute s*x toy ads, not even if the account's age is 18+.  I don't need to explain why. Just remove them. (The specific ad I'm talking about is from "Orion-ero...
  • Erika
  • Roadie
  • 419 Views
  • 8 replies
  • 0 likes
  • Windows
  • 419 Views
  • 8 replies
  • 0 likes

deleting & hiding local files

how do you delete local files from a source you opened and can you hide songs from local files while showing others from another source

  • Casual Listener
  • how do you delete local files from a source you opened and can you hide songs from local files while showing others from another source
  • 137 Views
  • 0 replies
  • 0 likes
  • Windows
  • 137 Views
  • 0 replies
  • 0 likes

Re: Inbox and messages

Haha, thats funny, decided to take a look in here once again and found your message right on the bottom. turns out that the comment was made by ME. I just tried to access it via my profile and got a "The message you are trying to access is not availa...

  • Music Fan
  • Haha, thats funny, decided to take a look in here once again and found your message right on the bottom. turns out that the comment was made by ME.   I just tried to access it via my profile a...
  • 329 Views
  • 0 replies
  • 3 likes
  • 329 Views
  • 0 replies
  • 3 likes

Re: Inbox and messages

As far as I know Deezer is the only one that has anything social. I had just left Deezer because they really hadn't done any other development on social in the 1+ year I was there and swithed to a family subscription on Spotify for about a week when ...

  • Music Fan
  • As far as I know Deezer is the only one that has anything social. I had just left Deezer because they really hadn't done any other development on social in the 1+ year I was there and swithed to&nbsp...
  • 322 Views
  • 0 replies
  • 5 likes
  • 322 Views
  • 0 replies
  • 5 likes

Re: Inbox and messages

I made a screenshot of the deleted message:

  • Music Fan
  • I made a screenshot of the deleted message:
  • 4187 Views
  • 0 replies
  • 16 likes
  • 4187 Views
  • 0 replies
  • 16 likes

Re: Inbox and messages

@ luceiia So I didn't imagine they'd deleted that comment!Spotify - as removing social features is such a leap forward for your product, why do you fear competitors that still have such a laughably old-fashioned function?

  • Roadie
  • @ luceiia So I didn't imagine they'd deleted that comment! Spotify - as removing social features is such a leap forward for your product, why do you fear competitors that still have such a laughably...
  • 103 Views
  • 0 replies
  • 2 likes
  • 103 Views
  • 0 replies
  • 2 likes

Re: Inbox and messages

So what alternate service offers similar social funtionality? After being ignored here and on Twitter, I'm ready to jump ship myself.

  • Roadie
  • So what alternate service offers similar social funtionality? After being ignored here and on Twitter, I'm ready to jump ship myself. 
  • 110 Views
  • 0 replies
  • 4 likes
  • 110 Views
  • 0 replies
  • 4 likes

Initial Load Time Unacceptable (Windows Desktop)

Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web browser, hop on youtube, do a search, rifle through results, and ...

  • Newbie
  • Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web brow...
  • Gerrie1
  • Newbie
  • 333 Views
  • 1 replies
  • 4 likes
  • Windows
  • 333 Views
  • 1 replies
  • 4 likes

Artist Info / Discovered on ... playlist reset or removed

I'm looking at the artist info alot, always checking the playlist that the artist was discovered on. Today i noticed that some playlists were removed on the info tab. Is this info resetted once a month or so, or how does it work? For example this cze...

  • Community Legend
  • I'm looking at the artist info alot, always checking the playlist that the artist was discovered on. Today i noticed that some playlists were removed on the info tab. Is this info resetted once a mon...
  • MattSuda
  • Spotify Star
  • 332 Views
  • 3 replies
  • 0 likes
  • Windows
  • 332 Views
  • 3 replies
  • 0 likes

Playlist Folders not syncing between devices

Spoiler (Highlight to read)This is the folder directory on my pcThis is the folder directory on my pc Spoiler (Highlight to read)(pt2)(pt2)Spoiler (Highlight to read)This is the folder directory on my phone (pt1)This is the folder directory on my pho...

Capture.JPG sp2.JPG sp.JPG
  • Casual Listener
  • This is the folder directory on my pc     (pt2) This is the folder directory on my phone (pt1) As you can see, the first screenshot shows a few normal playlist outside of...
  • 235 Views
  • 0 replies
  • 0 likes
  • Windows
  • 235 Views
  • 0 replies
  • 0 likes

Can't uninstall spotify

I am unable to uninstall spotify. When I try to unistall from control panel it says I have insufficient access to uninstall. Please help me.

  • Regular
  • I am unable to uninstall spotify. When I try to unistall from control panel it says I have insufficient access to uninstall. Please help me.
  • zillzack123
  • Regular
  • 557 Views
  • 4 replies
  • 0 likes
  • Windows
  • 557 Views
  • 4 replies
  • 0 likes

Spotify Windows App on the Fritz

When I start playing any playlist (my own or Spotify curated) the currently playing song skips around every second or so as if it's doing some kind of scan/seek. No audio plays. Same for any playlist and same when restarting the app. This behavior st...

  • Regular
  • When I start playing any playlist (my own or Spotify curated) the currently playing song skips around every second or so as if it's doing some kind of scan/seek. No audio plays. Same for any playlist...
  • thnk2wn
  • Regular
  • 177 Views
  • 1 replies
  • 0 likes
  • Windows
  • 177 Views
  • 1 replies
  • 0 likes

I got Virus

I downloaded spotify for Desktop, Windows and the antivirus alerted me about Trojan

  • Newbie
  • I downloaded spotify for Desktop, Windows and the antivirus alerted me about Trojan
  • oldFakebooker
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Windows
  • 172 Views
  • 1 replies
  • 0 likes

So we finally have a Filter option in the Saved Albums section

But why oh why it only filters by album names and doesn't show me all the albums saved by an artist if I type in the artist name. Boggles my mind.

  • Casual Listener
  • But why oh why it only filters by album names and doesn't show me all the albums saved by an artist if I type in the artist name. Boggles my mind.
  • cezfez
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • Windows
  • 146 Views
  • 2 replies
  • 0 likes

automatically Changes

Hey,For a few weeks I have a little problem.If I use spotify on my computer, spotfy stopped playing music sometimes and play it on my android smartphone.What can I do?

  • Newbie
  • Hey, For a few weeks I have a little problem. If I use spotify on my computer, spotfy stopped playing music sometimes and play it on my android smartphone. What can I do?
  • 108 Views
  • 0 replies
  • 0 likes
  • Windows
  • 108 Views
  • 0 replies
  • 0 likes

Env: prod