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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151468 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

139786 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11306 Views

1 replies

6 likes

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Moving Playlist Folder is unsuccessful and won't allow movement of any playlists/folders thereafter

With the most recent update, attempting to move a playlist folder down the list will not complete and will block user from moving any folder or playlists after that. Weird bug. Persists through restarts etc.

Casual Listener

With the most recent update, attempting to move a playlist folder down the list will not complete and will block user from moving any folder or playlists after that. Weird bug. Persists through resta...

396 Views

0 replies

1 likes

Windows
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Windows stops Spotify

When I receive an e-mail or have an incoming message, Spotify stops playing. I just need to hit play again, but it is very painful to do that when it happens 50times per day.I have tried to search for a solution but can't find it..... Can anyone help...

Newbie

When I receive an e-mail or have an incoming message, Spotify stops playing. I just need to hit play again, but it is very painful to do that when it happens 50times per day. I have tried to search ...

455 Views

0 replies

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Windows
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Music from about the last month disappeared from playlist

Hi all, This morning I found that the music I added in about the last month has vanished from my main playlist. Is this an issue that others have experienced as well, and if so, would anyone know of a solution other than simply re-adding the songs? T...

Newbie

Hi all,   This morning I found that the music I added in about the last month has vanished from my main playlist. Is this an issue that others have experienced as well, and if so, would anyone...

377 Views

0 replies

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Spotify Playing on Phone and Computer at the same time

EVERY TIME I try to play a song, playlist, etc. from the web player on my computer, it automatically starts playing on my phone instead. If I wanted to play music on my phone, I would have used the app on my phone! How can I prevent this from happeni...

Casual Listener

EVERY TIME I try to play a song, playlist, etc. from the web player on my computer, it automatically starts playing on my phone instead. If I wanted to play music on my phone, I would have used the a...

538 Views

0 replies

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Web Player
Windows
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can you download to pc if you join premium

as above or to a flash just got a new car and NO cd player 

Casual Listener

as above or to a flash just got a new car and NO cd player  

Sebasty

Community Legend

908 Views

3 replies

0 likes

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Spotify Freezes PC After Every Update.

I've been using spotify for some time, and the desktop app has given me way too many problems. After every update, when I open the app, my "offline available" playlists are showing up as not-downloaded, even though they're on my pc (checked the stora...

Casual Listener

I've been using spotify for some time, and the desktop app has given me way too many problems. After every update, when I open the app, my "offline available" playlists are showing up as not-download...

461 Views

0 replies

0 likes

Windows
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allow domain for desktop app

Hi, when I open spotify on windows, there is a network error and hence i am offline. this is 100% dependent on the firewall. what domain do I have to allow to listen to music?

Casual Listener

Hi, when I open spotify on windows, there is a network error and hence i am offline. this is 100% dependent on the firewall. what domain do I have to allow to listen to music?

902 Views

0 replies

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Being wrongly charged

I have set up a student plan and entered my info. On my account page it says that it will charge me for 4.99, the student plan.I got an email today charging me 9.99 (regular price). Why?

Newbie

I have set up a student plan and entered my info. On my account page it says that it will charge me for 4.99, the student plan. I got an email today charging me 9.99 (regular price). Why?

299 Views

0 replies

0 likes

Windows
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No option in Settings to clear cache?

What's up with this? I need to either uninstall the program or go manually pick the files out of my hard drive.

Newbie

What's up with this? I need to either uninstall the program or go manually pick the files out of my hard drive.

471 Views

0 replies

1 likes

Windows
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Spotify.exe digital signature has expired

Spotify.exe digital signature has expired. Is there any way to renew it?We are using software restriction policy and expired certificate poses additional issues.

Newbie

Spotify.exe digital signature has expired. Is there any way to renew it? We are using software restriction policy and expired certificate poses additional issues.

573 Views

0 replies

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Right clicking songs in play queue does nothing

In Play Queue, right clicking the song that is currently being played does nothing until another song is right clicked and then the first one again; only that opens up the menu. The issue has been a thing for a while now. Very annoying, takes extra c...

Newbie

In Play Queue, right clicking the song that is currently being played does nothing until another song is right clicked and then the first one again; only that opens up the menu. The issue has been a ...

374 Views

0 replies

0 likes

Windows
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Songs playlist doesn't have a download feature!

On the windows spotify app you can save songs to the "songs" playlit under "your library". The problem for me is that you arent able to download that specific playlist, which i find inconvenient! In the Android version og the app i do have this optio...

Newbie

On the windows spotify app you can save songs to the "songs" playlit under "your library". The problem for me is that you arent able to download that specific playlist, which i find inconvenient!&nbs...

426 Views

0 replies

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Sount stuttering, unable to uninstall. I have just switched to premium

Hi Today I have decided to try the Spotify premium. I paid, the software switched to premium and since than - i am unable to listen to any music, any sound without stuttering.. If i want to listen to my mp3 files, with winamp it is also stuttering.. ...

Casual Listener

Hi   Today I have decided to try the Spotify premium. I paid, the software switched to premium and since than   - i am unable to listen to any music, any sound without stuttering.. If i...

IguanaSetup

Community Legend

705 Views

5 replies

0 likes

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App offline while having Internet connection

Hi all,running Spotify in Windows, app is running offline even having Internet connection. Does anyone know why? PS: I have a family account and tried to re-log in many times but it seems Spotify does not detect my Internet connection.Thanks in advan...

Newbie

Hi all, running Spotify in Windows, app is running offline  even having Internet connection. Does anyone know why?  PS: I have a family account and tried to re-log in many times but it se...

TBP91

Casual Listener

462 Views

1 replies

0 likes

Windows
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  • 1 replies
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Sorting by album issue

Hello, Whenever a playlist is sorted by album, it intermingles two or more albums of the same name but different artists. This is a recent issue and was not always the case. I think if you sorted a playlist by album the order would be: Original: Albu...

Music Fan

Hello,   Whenever a playlist is sorted by album, it intermingles two or more albums of the same name but different artists. This is a recent issue and was not always the case. I think if you s...

385 Views

0 replies

0 likes

Windows
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Delete daily mix?

Hello! Is there a way, to delete or reset, these f*cking "daily mixes"?I tried all menu, settings what I found, but nothing... nothing at all.

Newbie

Hello!   Is there a way, to delete or reset, these f*cking "daily mixes"? I tried all menu, settings what I found, but nothing... nothing at all.

Sebasty

Community Legend

36040 Views

1 replies

14 likes

Windows
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  • 1 replies
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Lost my facebook account playlist post merging

Hi,I had two spotify accounts: one with facebook and one with my mail-id. I had all my playlists saved in my facebook account. I logged in spotify app through my mail id and connected to facebook in setting. And now I lost my playlists. I disconnecte...

Newbie

Hi, I had two spotify accounts: one with facebook and one with my mail-id. I had all my playlists saved in my facebook account. I logged in spotify app through my mail id and connected to facebook i...

564 Views

0 replies

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Windows
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Automatic Song Likes Based on Volume

Feature RequestWhen I'm listening to Spotify, I'm usually coding. I hear a song that I like and I crank the volume and jam out. I almost never stop my coding to switch screens to like the screen. This unfortunately means that my ML model doesn't get ...

Newbie

Feature Request When I'm listening to Spotify, I'm usually coding. I hear a song that I like and I crank the volume and jam out. I almost never stop my coding to switch screens to like the scre...

696 Views

0 replies

0 likes

Linux
Mac
Windows
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Can't add songs to playlists!

I have just about 1.000 songs in total in "Songs", however, I can't drag anything else to any of my playlists... And it's been a couple of months like this... What to do? Thanks!!!

Casual Listener

I have just about 1.000 songs in total in "Songs", however, I can't drag anything else to any of my playlists... And it's been a couple of months like this... What to do? Thanks!!!

413 Views

0 replies

0 likes

Windows
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Solved!! Spotify prevent use of mouse in VMware 14.0

Hi,I noticed that when i open the Spotify app on Windows 10, it "shortcuts" the mouse and it become impossible to click in virtual machines.The only way to prevent this problem is to close Spotify.

Casual Listener

Hi, I noticed that when i open the Spotify app on Windows 10, it "shortcuts" the mouse and it become impossible to click in virtual machines. The only way to prevent this problem is to close Spotif...

LePygargue

Casual Listener

697 Views

2 replies

0 likes

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