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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2074 Views

0 replies

3 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150631 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138611 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11283 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Can't login to deaktop app via email and facebook

Hi everyone So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popups, it just either does nothing or just freezes. The android...

Newbie

Hi everyone   So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popu...

361 Views

0 replies

0 likes

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No audio after prolonged pause

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

Newbie

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

316 Views

0 replies

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Spotify doesnt look for audio devices.

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again annoying). I can just disable that device and its f...

Newbie

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again ...

1199 Views

0 replies

0 likes

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Unavailable Songs

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn't show up, but if I try to add it again, it says t...

Regular

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn...

593 Views

0 replies

1 likes

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Getting message "can't play the current song" when I trfy to play any song

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song. I have re-installed Spotify and reset everything but still have the problem. This happens a lot lately.

Newbie

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song.  I have re-installed Spotify and reset everything but still have the pro...

451 Views

0 replies

1 likes

Windows
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Solved!! Request to reinstall

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

Newbie

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

IguanaSetup

Community Legend

615 Views

1 replies

0 likes

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  • 1 replies
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Windows 10 App won't uninstall

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

Regular

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

IguanaSetup

Community Legend

1067 Views

1 replies

0 likes

Windows
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Spoitfy wont lanuch due to missing dsound.dll

I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not designed to run on windows or contains an error" etc., ...

Casual Listener

I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not desi...

IguanaSetup

Community Legend

3226 Views

3 replies

0 likes

Windows
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Spotify Won't Open

I have Spotify downloaded on my Windows HP work computer and the app has opened and worked just fine until today, when I recieved the below message pop-up box on my screen (image also attached): Cannot find 'api-ms-win-core-processthreads-I1-1-2.dII'...

Newbie

I have Spotify downloaded on my Windows HP work computer and the app has opened and worked just fine until today, when I recieved the below message pop-up box on my screen (image also attached): &nb...

Sebasty

Community Legend

901 Views

1 replies

0 likes

Windows
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saved albums dissapeared

hi ; I'm using premium windows desktop app. My all saved albums section dissapeared. It's not nice. can you help me pls? I have tried all the solutions that this site suggested. thank you.

Casual Listener

hi ;  I'm using premium windows desktop app. My all saved albums section dissapeared. It's not nice. can you help me pls?  I have tried all the solutions that this site suggested. thank...

300 Views

0 replies

0 likes

Windows
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  • 0 likes

Why do Spotify recommend me Finish songs when i live in Sweden??

The spotify mathcing system are adding tons of Finish songs to my matching discover section. Around 40% of all my songs "recomended" by Spotify are some odd finish songs. And i dont even know the Finish language, nor do i live there (i live in Sweden...

Visitor

The spotify mathcing system are adding tons of Finish songs to my matching discover section. Around 40% of all my songs "recomended" by Spotify are some odd finish songs. And i dont even know th...

358 Views

0 replies

0 likes

Windows
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Musica esta tocando ha horas, nao reproduz o som e nao consigo selecionar outra para tocar

A musica "A Different Way" esta no play ha 1360 minuto. Ontem coloquei para tocar, nao saiu o som desde entao, nao consigo selecionar outra musica e nem pausar essa. Como fazer para tocar outra musica?

Newbie

A musica "A Different Way" esta no play ha 1360 minuto. Ontem coloquei para tocar, nao saiu o som desde entao, nao consigo selecionar outra musica e nem pausar essa. Como fazer para tocar outra music...

Bittencourt

Spotify Star

419 Views

1 replies

0 likes

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Solved!! Collaborative Playlist

Hi. I've searched a lot without finding any answer. I was asking my self why my collaborative playlist can't be seen as my other public playlist. I mean, why can't I have a playlist with my friend that everyone can see without having the permission t...

Roadie

Hi. I've searched a lot without finding any answer. I was asking my self why my collaborative playlist can't be seen as my other public playlist.    I mean, why can't I have a playlist wi...

TheBrickSlayer

Roadie

1300 Views

6 replies

0 likes

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Solved!! Missing the DW heart feature?

A while ago a friend of mine sent me a screenshot of Spotify. I immediately noticed the heart feature on his Discover Weekly playlist. I've never had this feature and it's not because of the version, we both updated and I am still missing the feature...

Regular

A while ago a friend of mine sent me a screenshot of Spotify. I immediately noticed the heart feature on his Discover Weekly playlist. I've never had this feature and it's not because of&nb...

tb1200

Music Fan

1178 Views

3 replies

1 likes

Windows
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  • 3 replies
  • 1 likes

search button

hi everyone, Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

Casual Listener

hi everyone,   Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

kidspoint

Casual Listener

675 Views

2 replies

0 likes

Windows
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Solved!! Spotify keeps freezing up my entire computer

Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would appear and my computer will restart. Nothing else on m...

Regular

Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would app...

IguanaSetup

Community Legend

22778 Views

5 replies

4 likes

Windows
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  • 5 replies
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My Local mp3 files wont play on Spotify

My local mp3 files wont play, they show up the local files with artwork and everything but they wont play, and when i click on it spotify says "This song is not available. If you can the file on your computer you can import it." But ive already done ...

Newbie

My local mp3 files wont play, they show up the local files with artwork and everything but they wont play, and when i click on it spotify says "This song is not available. If you can the file on your...

600 Views

0 replies

0 likes

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My Playlists are Being Interrupted by the Stranger Things One

While I am listening to my own playlist or the 70's one or the 80's one after one song of that playlist i just swap to the Stranger Things play list. I listened to theS Stragner THings playlist one but I haven't since then it just happens automatical...

Newbie

While I am listening to my own playlist or the 70's one or the 80's one after one song of that playlist i just swap to the Stranger Things play list. I listened to theS Stragner THings playlist one b...

Bittencourt

Spotify Star

563 Views

2 replies

0 likes

Windows
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  • 2 replies
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Purchased music on iTunes - not all songs appear in Local Files on desktop or iPhone

Hello,I purchased some music on iTunes that isn't available in Spotify and I want to import the music to Spotify. I have the Local Files turned on for iTunes. Some of the songs will play in Spotify, but a hanful are greyed out. I can play them on my ...

Newbie

Hello, I purchased some music on iTunes that isn't available in Spotify and I want to import the music to Spotify. I have the Local Files turned on for iTunes. Some of the songs will play in Spotify...

481 Views

0 replies

0 likes

Windows
  • 481 Views
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Solved!! Spotify plays whats its wants....

Hi, I have premium account for few days.Today when I start Spotify music I played was stopped after few to 30 seconds and Spotify starts play some music that I never heard before....I tried to restart computer/router -> doesn't helpTried to reinstall...

Casual Listener

Hi,   I have premium account for few days. Today when I start Spotify music I played was stopped after few to 30 seconds and Spotify starts play some music that I never heard before.... I tr...

poziom79

Casual Listener

916 Views

2 replies

0 likes

Windows
  • 916 Views
  • 2 replies
  • 0 likes