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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2089 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150820 Views

83 replies

27 likes

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  • 83 replies
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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138839 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11285 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Solved!! Missing the DW heart feature?

A while ago a friend of mine sent me a screenshot of Spotify. I immediately noticed the heart feature on his Discover Weekly playlist. I've never had this feature and it's not because of the version, we both updated and I am still missing the feature...

Regular

A while ago a friend of mine sent me a screenshot of Spotify. I immediately noticed the heart feature on his Discover Weekly playlist. I've never had this feature and it's not because of&nb...

tb1200

Music Fan

1178 Views

3 replies

1 likes

Windows
  • 1178 Views
  • 3 replies
  • 1 likes

search button

hi everyone, Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

Casual Listener

hi everyone,   Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

kidspoint

Casual Listener

676 Views

2 replies

0 likes

Windows
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Solved!! Spotify keeps freezing up my entire computer

Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would appear and my computer will restart. Nothing else on m...

Regular

Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would app...

IguanaSetup

Community Legend

22781 Views

5 replies

4 likes

Windows
  • 22781 Views
  • 5 replies
  • 4 likes

My Local mp3 files wont play on Spotify

My local mp3 files wont play, they show up the local files with artwork and everything but they wont play, and when i click on it spotify says "This song is not available. If you can the file on your computer you can import it." But ive already done ...

Newbie

My local mp3 files wont play, they show up the local files with artwork and everything but they wont play, and when i click on it spotify says "This song is not available. If you can the file on your...

600 Views

0 replies

0 likes

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My Playlists are Being Interrupted by the Stranger Things One

While I am listening to my own playlist or the 70's one or the 80's one after one song of that playlist i just swap to the Stranger Things play list. I listened to theS Stragner THings playlist one but I haven't since then it just happens automatical...

Newbie

While I am listening to my own playlist or the 70's one or the 80's one after one song of that playlist i just swap to the Stranger Things play list. I listened to theS Stragner THings playlist one b...

Bittencourt

Spotify Star

566 Views

2 replies

0 likes

Windows
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Purchased music on iTunes - not all songs appear in Local Files on desktop or iPhone

Hello,I purchased some music on iTunes that isn't available in Spotify and I want to import the music to Spotify. I have the Local Files turned on for iTunes. Some of the songs will play in Spotify, but a hanful are greyed out. I can play them on my ...

Newbie

Hello, I purchased some music on iTunes that isn't available in Spotify and I want to import the music to Spotify. I have the Local Files turned on for iTunes. Some of the songs will play in Spotify...

481 Views

0 replies

0 likes

Windows
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Solved!! Spotify plays whats its wants....

Hi, I have premium account for few days.Today when I start Spotify music I played was stopped after few to 30 seconds and Spotify starts play some music that I never heard before....I tried to restart computer/router -> doesn't helpTried to reinstall...

Casual Listener

Hi,   I have premium account for few days. Today when I start Spotify music I played was stopped after few to 30 seconds and Spotify starts play some music that I never heard before.... I tr...

poziom79

Casual Listener

917 Views

2 replies

0 likes

Windows
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  • 2 replies
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Can't get online(home page on Spotify)

I am having 2 issues with Spotify, first I get a message saying "Home is not availabale while you are offline" and 2nd issue :there is a message in red (banner)across the top of my Spotify screen on my iphone saying : "Update your payment details ASA...

Newbie

I am having 2 issues with Spotify, first I get a message saying "Home is not availabale while you are offline" and 2nd issue :there is a message in red (banner)across the top of my Spotify screen on ...

Luke

Spotify Star

407 Views

1 replies

0 likes

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  • 1 replies
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Add songs to multiple playlists (desktop + mobile)

Hi I would love to add songs and albums quickly with a thumb click (mobile) to multiple playlists. A bit of smart programming would auto suggest me the most recent folders and playlists. And then quickly ad them to e.g. custom playlists/folders like ...

Music Fan

Hi   I would love to add songs and albums quickly with a thumb click (mobile) to multiple playlists. A bit of smart programming would auto suggest me the most recent folders and playlists. And...

879 Views

0 replies

0 likes

Linux
Mac
Web Player
Windows
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Solved!! Problem playlist

Hi everybody, I have a problem with a playlist that I joined. From yesterday I can't add/delete songs anymore and I can't even see who added a song, on every device.. How can I solve this?

Casual Listener

Hi everybody, I have a problem with a playlist that I joined. From yesterday I can't  add/delete songs anymore and I can't even see who added a song, on every device.. How can I solve this?

Luke

Spotify Star

744 Views

1 replies

0 likes

Web Player
Windows
  • 744 Views
  • 1 replies
  • 0 likes

Spotify + Blizzard app don't like each other

So i noticed when playing Destiny 2 and listening to Spotify that there would be a high pitch blob sound every few seconds, like a elecktrical ripple of some sorts i thought first. I checked all my hardware, cables, overclock you name it. But what it...

Newbie

So i noticed when playing Destiny 2 and listening to Spotify that there would be a  high pitch blob sound every few seconds, like a elecktrical ripple of some sorts i thought first. I checked al...

977 Views

0 replies

0 likes

Windows
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Devices Available button on Windows 10 app is greyed out

So I have no issue connecting to my speaker or ps4 with my iPhone, but on my laptop the Devices Available button is greyed out and unclickable. My bluetooth is on and the wifi for my ps4 is shared with the laptop. I'm not sure what the issue is.

Newbie

So I have no issue connecting to my speaker or ps4 with my iPhone, but on my laptop the Devices Available button is greyed out and unclickable. My bluetooth is on and the wifi for my ps4 is shared wi...

596 Views

0 replies

0 likes

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Limited Options for Sorting Local Files......but why?

Hi, I've searched through the threads regarding this topic but I've yet to find a solution. Why do we have limited ways to sort our local files. Other services give you so many different options to add for ease of keeping your files organized. Genre,...

Newbie

Hi,   I've searched through the threads regarding this topic but I've yet to find a solution.   Why do we have limited ways to sort our local files.  Other services give you so man...

523 Views

0 replies

0 likes

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Playback Issues, cracking sounds

Hello, I'm experiencing playback issues since last week.When listening to any song I get constant cracking and popping sounds. It happens when listening to Local Files on Spotify as well. All of my windows playback devices are affected, and it always...

Newbie

Hello, I'm experiencing playback issues since last week. When listening to any song I get constant cracking and popping sounds. It happens when listening to Local Files on Spotify as well. All of my...

buckstuff

Visitor

1288 Views

1 replies

1 likes

Windows
  • 1288 Views
  • 1 replies
  • 1 likes

how to uninstall free spotify from desktop

Have been unable to uninstall free spotify from desktop with Windows 7, in control panel by right click or uninstall button. Want to eliminate the entire program.

Newbie

Have been unable to uninstall free spotify from desktop with Windows 7, in control panel by right click or uninstall button. Want to eliminate the entire program. 

IguanaSetup

Community Legend

499 Views

2 replies

0 likes

  • 499 Views
  • 2 replies
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Solved!! The interface mass

Once I minimized the window and bring it back my window looks like the attached file.

Newbie

Once I minimized the window and bring it back my window looks like the attached file.

IguanaSetup

Community Legend

742 Views

1 replies

0 likes

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Desktop Client Windows 8.1 Enterprise not working

Hi everyone, When I try and open the desktop client on my Windows 8.1 machine, it partially loads the program but stops at this point (see attached), the mouse pointer has the loading circle and it makes the Windows "ding" noise rapidly and repeated ...

Newbie

Hi everyone,   When I try and open the desktop client on my Windows 8.1 machine, it partially loads the program but stops at this point (see attached), the mouse pointer has the loading c...

377 Views

0 replies

1 likes

Windows
  • 377 Views
  • 0 replies
  • 1 likes

"Can't play current song"

Have just moved to a new laptop (Windows 10) and cannot play any music from Spotify. I simply get a "Can't play current song" error, which sometimes changes to a "This song is not available. If you have the file on your computer you can import it." T...

Newbie

Have just moved to a new laptop (Windows 10) and cannot play any music from Spotify. I simply get a "Can't play current song" error, which sometimes changes to a "This song is not available. If you h...

749 Views

0 replies

1 likes

  • 749 Views
  • 0 replies
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Moving Playlist Folder is unsuccessful and won't allow movement of any playlists/folders thereafter

With the most recent update, attempting to move a playlist folder down the list will not complete and will block user from moving any folder or playlists after that. Weird bug. Persists through restarts etc.

Casual Listener

With the most recent update, attempting to move a playlist folder down the list will not complete and will block user from moving any folder or playlists after that. Weird bug. Persists through resta...

394 Views

0 replies

1 likes

Windows
  • 394 Views
  • 0 replies
  • 1 likes

Windows stops Spotify

When I receive an e-mail or have an incoming message, Spotify stops playing. I just need to hit play again, but it is very painful to do that when it happens 50times per day.I have tried to search for a solution but can't find it..... Can anyone help...

Newbie

When I receive an e-mail or have an incoming message, Spotify stops playing. I just need to hit play again, but it is very painful to do that when it happens 50times per day. I have tried to search ...

454 Views

0 replies

0 likes

Windows
  • 454 Views
  • 0 replies
  • 0 likes