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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1842 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147523 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132696 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11117 Views

1 replies

6 likes

  • 11117 Views
  • 1 replies
  • 6 likes

can't open spotify on my laptop

hey ! i try to open my spotify on my laptop, but it dont want to open.it says that i have to reinstal the program.so i did it 10 times and it still dont work.. i try to delete and it is not posible

Regular

hey !    i try to open my spotify on my laptop, but it dont want to open. it says that i have to reinstal the program. so i did it 10 times and it still dont work..   i try to de...

maarten936

Regular

2953 Views

16 replies

0 likes

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Solved!! Spotify cannot find api-ms-win-core-processthreads-l1-1-2.dll problem

Spotify does not open and gives water problems : Spotify cannot find api-ms-win-core-processthreads-l1-1-2.dll . Please re- install this application . Still this error is coming when I tried to delete .

Newbie

Spotify does not open and gives water problems : Spotify cannot find api-ms-win-core-processthreads-l1-1-2.dll . Please re- install this application . Still this error is coming when I trie...

primebishop

Newbie

25366 Views

32 replies

1 likes

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  • 32 replies
  • 1 likes

I have to re-download my playlist everytime I open Spotify on PC

Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am using Windows 8 by the way. I hope there is a solu...

Newbie

Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am...

416 Views

0 replies

0 likes

Windows
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Solved!! Sharing songs

Dear Spotify,Is it possible to share saved songs as a public playlists with other users?

Regular

Dear Spotify, Is it possible to share saved songs as a public playlists with other users? 

kavenieza

Music Fan

6657 Views

1 replies

0 likes

Web Player
Windows
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  • 1 replies
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Slow download

Hi, i have a galxy j7 and when i download playlists it takes a lot, a playlist of 30 songs takes like 7 hours, my internet is of 50 mb, the last week was good but now no, pls help

Newbie

Hi, i have a galxy j7 and when i download playlists it takes a lot, a playlist of 30 songs takes like 7 hours, my internet is of 50 mb, the last week was good but now no, pls help

661 Views

0 replies

0 likes

Windows
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"Song Not Downloaded"

Every time I try to sync songs from my pc to iPod touch, it says "Song Not Downloaded: If you own the song, you can sync it from your computer."I do own the song, but it won't allow me to sync it from the computer.I've tried deleting and re-installin...

Casual Listener

Every time I try to sync songs from my pc to iPod touch, it says "Song Not Downloaded: If you own the song, you can sync it from your computer." I do own the song, but it won't allow me to sync it f...

kavenieza

Music Fan

4466 Views

1 replies

2 likes

Windows
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  • 1 replies
  • 2 likes

Error on opening and when trying to uninstall

"Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' Anyoine else expeiencing this? I can't run or even uninstall with out this showing up.

Newbie

"Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL'   Anyoine else expeiencing this?  I can't run or even uninstall with out this showing up.

pfenske

Regular

1472 Views

2 replies

0 likes

Windows
  • 1472 Views
  • 2 replies
  • 0 likes

Spotify Not Responding

Hi there,Spotify hasn't been working for me for over a week now. Whenever I try to start it, it opens but I get that spinning ring (or sometimes just a blank screen) and it just never goes beyond that stage (I have left it for up to an hour). To be c...

Casual Listener

Hi there, Spotify hasn't been working for me for over a week now. Whenever I try to start it, it opens but I get that spinning ring (or sometimes just a blank screen) and it just never goes beyond t...

372 Views

0 replies

0 likes

Windows
  • 372 Views
  • 0 replies
  • 0 likes

Noise crackling and popping

Hello, I've had this issue for a few weeks now where everything I play from Spotify crackles and pops. However when I play from YouTube, I have no issues.I have premium, if that's to any help. I've cleared cache - didn't work.Tried uninstalling - did...

Newbie

Hello,   I've had this issue for a few weeks now where everything I play from Spotify crackles and pops. However when I play from YouTube, I have no issues. I have premium, if that's to any h...

andyliu52

Newbie

639 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Stranger Things Mode Not Working

I was curious what the "Stranger Things" option did, but it is not working for me when I try to use it. I went to an official stranger things playlist and the setting still did nothing after I went idle for a while

Casual Listener

I was curious what the "Stranger Things" option did, but it is not working for me when I try to use it. I went to an official stranger things playlist and the setting still did nothing after I went i...

gesneto

Newbie

2732 Views

2 replies

0 likes

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Cracking and popping on windows

When im listening to music on spotify, ill get these crackles and pop sounds that ruins the listening experince. I get these on pretty much every song. this doesnt happen on anyweb broswers, but I did check and it is happeninbg on iTunes. Ive tried, ...

Casual Listener

When im listening to music on spotify, ill get these crackles and pop sounds that ruins the listening experince. I get these on pretty much every song. this doesnt happen on anyweb broswers, but I di...

connor_white53

Casual Listener

803 Views

2 replies

0 likes

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  • 2 replies
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No Radio feature on Desktop player

Hi,As outlined here : https://support.spotify.com/us/using_spotify/features/spotify-radio/There is no 'radio' menu on my desktop app, and when I right click a Song/Album/Artist/Playlist, there is no option to go to radio.I see the opion in the web pl...

Regular

Hi, As outlined here :  https://support.spotify.com/us/using_spotify/features/spotify-radio/ There is no 'radio' menu on my desktop app, and when I right click a Song/Album/...

372 Views

0 replies

2 likes

Windows
  • 372 Views
  • 0 replies
  • 2 likes

Can't login to deaktop app via email and facebook

Hi everyone So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popups, it just either does nothing or just freezes. The android...

Newbie

Hi everyone   So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popu...

357 Views

0 replies

0 likes

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No audio after prolonged pause

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

Newbie

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

313 Views

0 replies

0 likes

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Spotify doesnt look for audio devices.

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again annoying). I can just disable that device and its f...

Newbie

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again ...

1194 Views

0 replies

0 likes

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Unavailable Songs

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn't show up, but if I try to add it again, it says t...

Regular

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn...

588 Views

0 replies

1 likes

  • 588 Views
  • 0 replies
  • 1 likes

Getting message "can't play the current song" when I trfy to play any song

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song. I have re-installed Spotify and reset everything but still have the problem. This happens a lot lately.

Newbie

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song.  I have re-installed Spotify and reset everything but still have the pro...

444 Views

0 replies

1 likes

Windows
  • 444 Views
  • 0 replies
  • 1 likes

Solved!! Request to reinstall

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

Newbie

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

IguanaSetup

Community Legend

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Windows 10 App won't uninstall

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

Regular

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

IguanaSetup

Community Legend

1061 Views

1 replies

0 likes

Windows
  • 1061 Views
  • 1 replies
  • 0 likes

Spoitfy wont lanuch due to missing dsound.dll

I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not designed to run on windows or contains an error" etc., ...

Casual Listener

I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not desi...

IguanaSetup

Community Legend

3216 Views

3 replies

0 likes

Windows
  • 3216 Views
  • 3 replies
  • 0 likes