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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134288 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134288 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50911 Views
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  • Windows
  • 50911 Views
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recommended songs

was the feature of "recommended songs" removed? I cannot access it anymore. is there a way for me to get it back? i'm using the desktop app and windows.

  • Regular
  • was the feature of "recommended songs" removed? I cannot access it anymore. is there a way for me to get it back? i'm using the desktop app and windows.
  • Xaw13
  • Newbie
  • 161 Views
  • 4 replies
  • 0 likes
  • Windows
  • 161 Views
  • 4 replies
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Local files won't sync

I have added files to the folders and added the folders to sync. However they only work for a short period of time. They show up, I can add them to a playlist and sync them to my phone. However next time I start up spotify I need to readd all the fil...

  • Casual Listener
  • I have added files to the folders and added the folders to sync. However they only work for a short period of time. They show up, I can add them to a playlist and sync them to my phone. However next ...
  • 111 Views
  • 0 replies
  • 1 likes
  • Windows
  • 111 Views
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Slow DSL - will downloaded playlist solve streaming drop-outs?

My DSL is so slow that playing music via streaming causes drop-outs in the audio.I've got a Premium account, using Windows 10, and 1.0.53.758.gde3fc4b2 If I download a playlist but am still connected to the internet, will I get better playback? That ...

  • Regular
  • My DSL is so slow that playing music via streaming causes drop-outs in the audio. I've got a Premium account, using Windows 10, and 1.0.53.758.gde3fc4b2   If I download a playlist but am stil...
  • UprightPlayer
  • Regular
  • 244 Views
  • 2 replies
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  • Windows
  • 244 Views
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[Bug] Part of Friends Activity is hidden

I'm currently using the Desktop Spotify version on Windows with the Spanish language package. On the Friends Activity side panel, the Label "Actividad de los amigos" (Friends Activity) partially hides the information of the topmost friend. I am curre...

  • Casual Listener
  • I'm currently using the Desktop Spotify version on Windows with the Spanish language package.   On the Friends Activity side panel, the Label "Actividad de los amigos" (Friends Activity) parti...
  • Sebasty
  • Spotify Star
  • 391 Views
  • 1 replies
  • 2 likes
  • Windows
  • 391 Views
  • 1 replies
  • 2 likes

Solved!! Spotify muting swears in explicit songs all of the sudden

I was wondering if anyone else is having this issue and if so please help because half the lyrics are missing from of these songs and i pay money every month so i can listen to the music....

  • Newbie
  • I was wondering if anyone else is having this issue and if so please help because half the lyrics are missing from of these songs and i pay money every month so i can listen to the music....
  • MattSuda
  • Spotify Star
  • 25446 Views
  • 1 replies
  • 3 likes
  • Windows
  • 25446 Views
  • 1 replies
  • 3 likes

New PC - No content

I recently got a new PC (Windows 10) and downloaded the Spotify player. I have a premium account which I logged in with. Everything works fine except it says I have no saved playlists, songs, artists, albums, stations, etc... Any ideas out there?

  • Newbie
  • I recently got a new PC (Windows 10) and downloaded the Spotify player. I have a premium account which I logged in with. Everything works fine except it says I have no saved playlists, songs, artists...
  • MattSuda
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Windows
  • 120 Views
  • 1 replies
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my pc doesnt allow install spotify

hi i have a huge problem about spotify on windows since 2 hours ago i have been trying to install spotify on my pc but when it download complety my pc shows a error window where it show "unavailable to install the neccesary files are downloaded but a...

  • Casual Listener
  • hi    i have a huge problem about spotify on windows since 2 hours ago i have been trying to install spotify on my pc but when it download complety my pc shows a error window where it sho...
  • juan_daniel96
  • Casual Listener
  • 255 Views
  • 3 replies
  • 1 likes
  • Windows
  • 255 Views
  • 3 replies
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My music album filter

I accidentally pressed on the my music album tab "filter full albums only" and I would like to turn that filter off but I don't know how. I want to see all the albums I've only saved even only one song from that is.

  • Newbie
  • I accidentally pressed on the my music album tab "filter full albums only" and I would like to turn that filter off but I don't know how. I want to see all the albums I've only saved even only one so...
  • Sebasty
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Windows
  • 172 Views
  • 1 replies
  • 0 likes

Spotify won't open/launch?

I know this seems to be a big deal right now but I can't find a consistent solution online. Does anyone actually know what's going on? (Right now, if i try to open spotify it doesn't do anything. No warning or alert, just nada. In my task manager it ...

  • Newbie
  • I know this seems to be a big deal right now but I can't find a consistent solution online. Does anyone actually know what's going on? (Right now, if i try to open spotify it doesn't do anything. No ...
  • Sebasty
  • Spotify Star
  • 9082 Views
  • 3 replies
  • 0 likes
  • Windows
  • 9082 Views
  • 3 replies
  • 0 likes

Solved!! Spotify track not appearing in itunes playlist on itunes on laptop

Can anybody help re this? I've installed and re-installed Spotify, I have Premium but any track I download from Spotify doesn't appear in my iTunes on my laptop, even when I've saved the track to my itunes playlist in Spotify

  • Casual Listener
  • Can anybody help re this? I've installed and re-installed Spotify, I have Premium but any track I download from Spotify doesn't appear in my iTunes on my laptop, even when I've saved the track to my ...
  • Pageysa1
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • Windows
  • 208 Views
  • 2 replies
  • 0 likes

The spotify friends feed don't appear

I already uninstalled and installed and don't resolve...

  • Casual Listener
  • I already uninstalled and installed and don't resolve...
  • MauriceMV
  • Spotify Star
  • 329 Views
  • 6 replies
  • 0 likes
  • Windows
  • 329 Views
  • 6 replies
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Some songs are saved in "Your Music" but when I visit the artist's page they aren't saved

I was listening to "Your Daily Mix" today when the song "My Doorbell" by The White Stripes came on. The player said I hadn't saved the song and showed the album was "Get Behind Me Satan". I visited the artist's page and scrolling through I found that...

  • Casual Listener
  • I was listening to "Your Daily Mix" today when the song "My Doorbell" by The White Stripes came on. The player said I hadn't saved the song and showed the album was "Get Behind Me Satan". I visited t...
  • 95 Views
  • 0 replies
  • 0 likes
  • Windows
  • 95 Views
  • 0 replies
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Lost my own music

Last January I put my desktop in storage as we started to remodel our house.I soon noticed on my iPhone playlists that many of my songs that I had added to playlists from my own CD's were greyed out.When I clicked on these songs, I got a message that...

  • Music Fan
  • Last January I put my desktop in storage as we started to remodel our house. I soon noticed on my iPhone playlists that many of my songs that I had added to playlists from my own CD's were greyed ou...
  • 100 Views
  • 0 replies
  • 0 likes
  • Windows
  • 100 Views
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Error Code 57

Upon launching spotifysetup.exe, the installer works for about 3 seconds before giving a popup saying that it can't downlaod Spotify, and to click OK to download in browser. Then gives error code 57 I've tried restarting, I've tried safe-mode, I've t...

  • Casual Listener
  • Upon launching spotifysetup.exe, the installer works for about 3 seconds before giving a popup saying that it can't downlaod Spotify, and to click OK to download in browser. Then gives error code 57 ...
  • BKMurder101
  • Casual Listener
  • 1887 Views
  • 3 replies
  • 1 likes
  • Windows
  • 1887 Views
  • 3 replies
  • 1 likes

PS3 and Windows app communication issue

Hi guys. I'm having a very annoying problem every time I want to control Spotify on my PS3 from my Windows 10 laptop. My PS3 is there in the "other devices" menu so when I select it it starts playing well like three or four songs until it just stops ...

  • Newbie
  • Hi guys. I'm having a very annoying problem every time I want to control Spotify on my PS3 from my Windows 10 laptop. My PS3 is there in the "other devices" menu so when I select it it starts playing...
  • 127 Views
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  • Windows
  • 127 Views
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Re: Inbox and messages

thanks for sharing this, I knew there had to be a real "monetary" reason and this is totally it! Facebook is trying to cram messenger down everyone's throat and this is just another step. Making us go outside of spotify app to share songs and content...

  • Casual Listener
  • thanks for sharing this, I knew there had to be a real "monetary" reason and this is totally it! Facebook is trying to cram messenger down everyone's throat and this is just another step. Making us g...
  • 283 Views
  • 0 replies
  • 5 likes
  • 283 Views
  • 0 replies
  • 5 likes

Re: Inbox and messages

Spotify, THIS IS A HUGE MISTAKE. Honestly the lower user engagement clearly came from you not knowing how to do a basic messaging inbox. This was by far my favorite feature and I have honestly lost touch with friends who love music as much as I do as...

  • Newbie
  • Spotify,   THIS IS A HUGE MISTAKE. Honestly the lower user engagement clearly came from you not knowing how to do a basic messaging inbox. This was by far my favorite feature and I have honest...
  • 180 Views
  • 8 replies
  • 6 likes
  • 180 Views
  • 8 replies
  • 6 likes

Can't unfollow playlist

Hi! With version 1.0.53.758.gde3fc4b2 seems to be impossible to unfollow playlist. The option is in mouse menu, but nothing happens. Wild Guess: username has changed and the original playlist does not exist. The playlist is 'Finland Top 50'. Original...

  • Roadie
  • Hi!  With version 1.0.53.758.gde3fc4b2 seems to be impossible to unfollow playlist. The option is in mouse menu, but nothing happens. Wild Guess: username has changed and the original playlist d...
  • Sebasty
  • Spotify Star
  • 606 Views
  • 1 replies
  • 1 likes
  • Windows
  • 606 Views
  • 1 replies
  • 1 likes

Play Queue

With the updated spotify web player it seems that it no longer allows you to add a specific song in to the queue to play next? Please tell me they didn't remove this feature! If I'm playing a playlist but want to hear a song that's not in that playli...

  • Casual Listener
  • With the updated spotify web player it seems that it no longer allows you to add a specific song in to the queue to play next?  Please tell me they didn't remove this feature! If I'm playing a p...
  • ElChicoGrande
  • Casual Listener
  • 429 Views
  • 8 replies
  • 2 likes
  • Windows
  • 429 Views
  • 8 replies
  • 2 likes

Spotify and users with assistive programs (Jaws, ZoomTexst)

I wonder if anyone knows if Spotify is working towards meking the apps more accessible for users who are dependent of assistive pgrograms, such as Jaws (Braille) and ZoomTexst (reader and magnifier)? As of today, I find no compatibility for ZoomTexst...

  • Regular
  • I wonder if anyone knows if Spotify is working towards meking the apps more accessible for users who are dependent of assistive pgrograms, such as Jaws (Braille) and ZoomTexst (reader and magnifier)?...
  • 180 Views
  • 0 replies
  • 0 likes
  • Windows
  • 180 Views
  • 0 replies
  • 0 likes

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