Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1468 Views

0 replies

2 likes

  • 1468 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144818 Views

83 replies

27 likes

  • 144818 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129602 Views

294 replies

22 likes

  • 129602 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10917 Views

1 replies

6 likes

  • 10917 Views
  • 1 replies
  • 6 likes

Spotify plays a different track for the same one!

Same track on PC plays 1 track and on phone plays a different one. Whats wrong how can I fix that?

Music Fan

Same track on PC plays 1 track and on phone plays a different one.  Whats wrong how can I fix that?

613 Views

0 replies

0 likes

Mac
Windows
  • 613 Views
  • 0 replies
  • 0 likes

Downloaded Player logging me out

My Spotify App downloaded to my PC keeps logging me out?? I can maybe be on the app for 1-5 seconds after I log in when it immediately kicks me out, I can log in to the web player but the Spotify app just wont work! It tells me in the app that I have...

Newbie

My Spotify App downloaded to my PC keeps logging me out?? I can maybe be on the app for 1-5 seconds after I log in when it immediately kicks me out, I can log in to the web player but the Spotify app...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Screen break up

Repeatadly seeing my screen do this - Any ideas? Maybe a feature?

Newbie

Repeatadly seeing my screen do this - Any ideas? Maybe a feature?

271 Views

0 replies

0 likes

Windows
  • 271 Views
  • 0 replies
  • 0 likes

Play Queue Not Functioning Properly on PC

Hello, A recurring problem I'm having on my PC is the play queue. I will look to add 10-15 songs to the queue, but only a handful, maybe 4-5, actually end up in the queue, so I know it works sometimes, but not every time. To my knowledge I have the m...

Newbie

Hello,   A recurring problem I'm having on my PC is the play queue. I will look to add 10-15 songs to the queue, but only a handful, maybe 4-5, actually end up in the queue, so I know it works...

359 Views

0 replies

0 likes

Web Player
Windows
  • 359 Views
  • 0 replies
  • 0 likes

?

I haven't emailed you. I've jumped on a discussion which is still very popular. If you don't like it, remove your post.

Casual Listener

I haven't emailed you. I've jumped on a discussion which is still very popular. If you don't like it, remove your post.

323 Views

0 replies

1 likes

  • 323 Views
  • 0 replies
  • 1 likes

Re: You didn't subscribe and had one inbox conversation?

Hi. I posted my disappointment over the inbox like hundreds of other people- several months ago. Why are you emailing me today?

Casual Listener

Hi. I posted my disappointment over the inbox like hundreds of other people - several months ago. Why are you emailing me today?

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

You didn't subscribe and had one inbox conversation?

Seriously? You have never even signed up to Spotify and had one little conversation in the inbox and you're mad? I can understand those who utilized this function for years.Talk about jumping on the bandwagon.

Casual Listener

Seriously? You have never even signed up to Spotify and had one little conversation in the inbox and you're mad? I can understand those who utilized this function for years.Talk about jumping on the ...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Moving 10000 "limit capped" songs to a playlist, the playlist only contains 9200 songs.

To workaround the 10000 songs limit cap in my Songs section, I move them all to a playlist, so that my Songs section can be deleted, so that I can fill up the Songs section again, with another 10000 songs. So I copy and paste all of my 10000 songs to...

Music Fan

To workaround the 10000 songs limit cap in my Songs section, I move them all to a playlist, so that my Songs section can be deleted, so that I can fill up the Songs section again, with another 10000 ...

450 Views

0 replies

0 likes

Windows
  • 450 Views
  • 0 replies
  • 0 likes

App forces song redownload on Laptop

So I've had Premium for almost a year now, and this is the 3rd or 4th time this has happened. I opened up my laptop this morning to start playing music. I have poor internet, so it says there's no internet connection. Sweet, no problem, Spotify has o...

Newbie

So I've had Premium for almost a year now, and this is the 3rd or 4th time this has happened.   I opened up my laptop this morning to start playing music. I have poor internet, so it says ther...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Solved!! How do I disable the Stranger Things overlay?

Don't get me wrong, I love the show and I binged it all within 48 hours. But can anyone tell me how to disable the overlay in the desktop client? It's choking my PC at work. 100% CPU load. It's not cool. Thanks!

Casual Listener

Don't get me wrong, I love the show and I binged it all within 48 hours. But can anyone tell me how to disable the overlay in the desktop client? It's choking my PC at work. 100% CPU load. It's not c...

mikest34

Newbie

5976 Views

9 replies

12 likes

Windows
  • 5976 Views
  • 9 replies
  • 12 likes

Solved!! cant open spotify on my laptop

whenever I try to open the app it gives me a message saying i have an invalid user profile

Casual Listener

whenever I try to open the app it gives me a message saying i have an invalid user profile

alex559920

Casual Listener

648 Views

2 replies

0 likes

  • 648 Views
  • 2 replies
  • 0 likes

Download all songs in my library

In the mobile app (iOS), the Download switch is available for all Songs in Your Library. Why isn't the same option available for the Windows 10 app? I just bought a Surface Pro that I plan to bring on flights quite often. I don't organize all of my m...

Newbie

In the mobile app (iOS), the Download switch is available for all Songs in Your Library. Why isn't the same option available for the Windows 10 app?   I just bought a Surface Pro that I p...

2801 Views

0 replies

1 likes

Windows
  • 2801 Views
  • 0 replies
  • 1 likes

Windows 10 App / Win32 Application

How is the future for the legacy Spotigy application? Will you continue to add features to both or only to the Store-App? Is the legacy application "discontinued"? Thx...

Roadie

How is the future for the legacy Spotigy application? Will you continue to add features to both or only to the Store-App? Is the legacy application "discontinued"?   Thx...

Swanny

Community Legend

972 Views

1 replies

0 likes

Windows
  • 972 Views
  • 1 replies
  • 0 likes

Shuffle range

I have found some posts related to this, but would still like to point out my current problem: Playing "My Songs" with shuffle results in a very limited number of songs being shuffled - every time the same! I have 3600 songs and would like to have an...

Roadie

I have found some posts related to this, but would still like to point out my current problem: Playing "My Songs" with shuffle results in a very limited number of songs being shuffled - every time th...

354 Views

0 replies

0 likes

Windows
  • 354 Views
  • 0 replies
  • 0 likes

Spotify won't open (windows 10 desktop app)

Spotify no longer opens, when I click to open it nothing happens. I've tried unistalling it and reinstalling and even loading my laptop in safe mode but nothing has made any difference. Also when I reinstall I get an error code 57 . Any help would be...

Newbie

Spotify no longer opens, when I click to open it nothing happens. I've tried unistalling it and reinstalling and even loading my laptop in safe mode but nothing has made any difference. Also when I r...

QuiriniusGast

Roadie

794 Views

1 replies

0 likes

  • 794 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need to stream to my Onkyo receiver

For years I used the built in app on the Onkyo received for listening to Spotify premium. Now Spotify yanked it and I cannot find a suitable streaming unit the connects and still retains the hi bitrate that I had with my received and premium account....

Newbie

For years I used the built in app on the Onkyo received for listening to Spotify premium.  Now Spotify yanked it and I cannot find a suitable streaming unit the connects and still retains the hi...

561 Views

0 replies

1 likes

  • 561 Views
  • 0 replies
  • 1 likes

Spotify crashes on startup despite all troubleshooting and reinstalling repeatedly.

Kinda just like the title says... Spotify crashes on my desktop for about the last month and a half immediately as I open the program. It started after an update around mid-September. I have been able to successfully uninstall and reinstall it, altho...

Music Fan

Kinda just like the title says... Spotify crashes on my desktop for about the last month and a half immediately as I open the program. It started after an update around mid-September. I have been abl...

QuiriniusGast

Roadie

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Playlist names are in wrong language

Hello, Since 3-4 weeks (or maybe a bit longer) playlist names are displayed in incorrect language. My preffered language is English (I live in Poland) and at work - where I listed to Spotify the most - I connect to the internet through company VPN lo...

Music Fan

Hello,   Since 3-4 weeks (or maybe a bit longer) playlist names are displayed in incorrect language.   My preffered language is English (I live in Poland) and at work - where I lis...

hayley_kwok

Casual Listener

1736 Views

3 replies

0 likes

Windows
  • 1736 Views
  • 3 replies
  • 0 likes

App not working after ALT-Tab out of a fullscreen Application

I was playing some video games and wanted to change music during this. I got the app open on a 2nd screen, but when I ALT-TAB out and try to click it, it doesn't work. It seems as if the window isn't there at all, because if I try to close it and the...

Newbie

I was playing some video games and wanted to change music during this. I got the app open on a 2nd screen, but when I ALT-TAB out and try to click it, it doesn't work. It seems as if the window isn't...

John9n

Newbie

8139 Views

5 replies

5 likes

Windows
  • 8139 Views
  • 5 replies
  • 5 likes

All lost! After login all my playlist and my music gone!

This morning afer I logged in all my stuff (all my playlists, all my songs) where gone. I had 4 years of activity on Spotify, now all is lost!I could recover the playlists from my account webpage (they appear as been deleted today), but I can't recov...

Newbie

This morning afer I logged in all my stuff (all my playlists, all my songs) where gone. I had 4 years of activity on Spotify, now all is lost! I could recover the playlists from my account webpage (...

MauriceMV

Spotify Star

613 Views

1 replies

0 likes

Web Player
Windows
  • 613 Views
  • 1 replies
  • 0 likes