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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136989 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136989 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53223 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53223 Views
  • 0 replies
  • 33 likes

"This song is not available." Every song is skipped.

I get this error on literally every song on every playlist/album/etc: "This song is not available. If you have the file on your computer you can import it." I am on Windows 7 using the desktop application. This issue is intermittent, but frequent. So...

  • Newbie
  • I get this error on literally every song on every playlist/album/etc: "This song is not available. If you have the file on your computer you can import it."   I am on Windows 7 using the deskt...
  • 153 Views
  • 0 replies
  • 1 likes
  • Windows
  • 153 Views
  • 0 replies
  • 1 likes

Spotify won't download on my Sony.

I am trying to download Spotfiy onto my desktop but every time I do, it says that it is running but not responding. How am I able to fix this? I have deleted it and re-downloaded it but it still comes up with the same issue. Any help would be appreci...

  • Casual Listener
  • I am trying to download Spotfiy onto my desktop but every time I do, it says that it is running but not responding. How am I able to fix this? I have deleted it and re-downloaded it but it still come...
  • 104 Views
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  • 0 likes
  • Windows
  • 104 Views
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Spotify crashing windows 10

Hi, Iv recently installed spotify on my windows 10 desktop computer and while in the process of installing it crashed my network, when trying to repair the network connection through windows it crashed my computer, when it restarded back into windows...

  • Newbie
  • Hi,  Iv recently installed spotify on my windows 10 desktop computer and while in the process of installing it crashed my network, when trying to repair the network connection through wind...
  • cadmielp
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • Windows
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! The shuffle shuffle

Sure this has been beat to death but I'm a drummer so we'll beat it some more. I listened to all of my songs in order, took a long time. Now that I've done that I'd like to listen randomly. As I recall that used to mean play songs across my list, wel...

  • Gig Goer
  • Sure this has been beat to death but I'm a drummer so we'll beat it some more. I listened to all of my songs in order, took a long time. Now that I've done that I'd like to listen randomly. As I reca...
  • jnj1
  • Casual Listener
  • 215 Views
  • 1 replies
  • 1 likes
  • Windows
  • 215 Views
  • 1 replies
  • 1 likes

Re: Inbox and messages

Per Rorey's message here, please could you at least create an Inbox playlist for me to retrieve what's possible? I started a thread here asking if there was a plan to be able to retrieve that valuable data - https://community.spotify.com/t5/Desktop-M...

  • Music Fan
  • Per Rorey's message here, please could you at least create an Inbox playlist for me to retrieve what's possible?   I started a thread here asking if there was a plan to be able to retrieve ...
  • 246 Views
  • 0 replies
  • 5 likes
  • 246 Views
  • 0 replies
  • 5 likes

Solved!! "Plays" Statistic

In the windows web player, there is a column when you play a song that says "plays".Sometimes, it says 1,123,400 plays. Or some other number.How is this calculated? Every month? every day? Every week?Its impressive, but it seems to be a number withou...

  • Music Fan
  • In the windows web player, there is a column when you play a song that says "plays". Sometimes, it says 1,123,400 plays.  Or some other number. How is this calculated? Every month? every day?&...
  • TStarkMark46
  • Music Fan
  • 1110 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1110 Views
  • 3 replies
  • 0 likes

Connected with facebook username...

I Signed in with facebook and my username is a bunch of random numbers. I wanted to buy premium on this account but these numbers are really annoying, any help would be much appreciated.

  • Casual Listener
  • I Signed in with facebook and my username is a bunch of random numbers. I wanted to buy premium on this account but these numbers are really annoying, any help would be much appreciated.
  • detective889
  • Roadie
  • 379 Views
  • 5 replies
  • 0 likes
  • Windows
  • 379 Views
  • 5 replies
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Music not playing on my win10 PC in either desktop application or web player... help?

Hi. Gang, I really don't want to cancel spotify, but it's useless if it doesn't actually play on anything but my phone to me. My account must be okay, its working on my phone ... but i can't get it to play anything on desktop anymore,,, this started ...

  • Newbie
  • Hi. Gang, I really don't want to cancel spotify, but it's useless if it doesn't actually play on anything but my phone to me.   My account must be okay, its working on my phone ... but i can't...
  • 155 Views
  • 0 replies
  • 0 likes
  • Windows
  • 155 Views
  • 0 replies
  • 0 likes

Question about the players, "Hearts" And "check marks"

Hey all -whats the difference when between the spotify app's (android) "Heart" and the desktop "check mark". Both seem to have some sort of "Save" functionality. Question may be very simple, thanks for your help,

  • Music Fan
  • Hey all - whats the difference when between the spotify app's (android) "Heart" and the desktop "check mark".  Both seem to have some sort of "Save" functionality.   Question may be very...
  • 500 Views
  • 0 replies
  • 2 likes
  • Windows
  • 500 Views
  • 0 replies
  • 2 likes

Cannot click + icon on imported playlist

Why cannot i click the + icon to like the song on an imported playlist? I can understand it if the song and album were really obscure but the song and album in question are very available. Song: Rumor Has ItArtist: AdeleAlbum: 21 See attachment

  • Regular
  • Why cannot i click the + icon to like the song on an imported playlist?   I can understand it if the song and album were really obscure but the song and album in question are very available. ...
  • 116 Views
  • 0 replies
  • 0 likes
  • Windows
  • 116 Views
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Solved!! TEST

TEST

  • Newbie
  • TEST
  • hotnspicyyyyyy
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Windows
  • 192 Views
  • 1 replies
  • 0 likes

Error message: Can't play current song.

I was playing a song from my playlist using the desktop app when suddenly a blue bar appeared at the top of the screen and it says "Cannot play current song". I have internet connection though and I'm on premium. It's not really a big deal but I'm ju...

  • Music Fan
  • I was playing a song from my playlist using the desktop app when suddenly a blue bar appeared at the top of the screen and it says "Cannot play current song". I have internet connection though and I'...
  • hotnspicyyyyyy
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • Windows
  • 219 Views
  • 1 replies
  • 0 likes

Filtering songs

I can see my playlist perfectly well. But when I filter, everything disappears. Press the X, everything comes back.

  • Casual Listener
  • I can see my playlist perfectly well. But when I filter, everything disappears. Press the X, everything comes back.
  • wozzler12
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • Windows
  • 134 Views
  • 1 replies
  • 0 likes

Localization/Formatting Issue in Windows Desktop Player

I use the Windows desktop player set to the Espanol (International Spanish) language. Any Album/EP/Single that I view shows the correct translation except with what I can imagine is a formatting error. In short, I see curly braces for any Album/EP/Si...

  • Casual Listener
  • I use the Windows desktop player set to the Espanol (International Spanish) language.   Any Album/EP/Single that I view shows the correct translation except with what I can imagine is a format...
  • 154 Views
  • 0 replies
  • 0 likes
  • Windows
  • 154 Views
  • 0 replies
  • 0 likes

Album view playlist

Would it be possible to get the play queue on desktop to mimic that of the apps?For instance, instead of a list of songs up next, a side scrolling view with the album art which the app versions implement? Thanks, Nathan.

  • Newbie
  • Would it be possible to get the play queue on desktop to mimic that of the apps? For instance, instead of a list of songs up next, a side scrolling view with the album art which the app versions imp...
  • 613 Views
  • 0 replies
  • 4 likes
  • Windows
  • 613 Views
  • 0 replies
  • 4 likes

adads

how do i get tracks to play agaoin after ad supposedly ends... ad has stoppe everything,

  • Newbie
  • how do i get tracks to play agaoin after ad supposedly ends... ad has stoppe everything,
  • Sebasty
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Windows
  • 275 Views
  • 1 replies
  • 0 likes

Spotify preview on taskbar shows a missing image preview

As seen to the left, the mouseover ability does not display the player preview (music is still playing). Note that you can still use |<, play, >| buttons as they poke out from the bottom of the missing image.

Spotify taskbar preview error.PNG
  • Casual Listener
  • As seen to the left, the mouseover ability does not display the player preview (music is still playing).   Note that you can still use |<, play, >| buttons as they poke out from the...
  • 355 Views
  • 0 replies
  • 2 likes
  • Windows
  • 355 Views
  • 0 replies
  • 2 likes

Video Ads With Sound Playing Over Music

On the Windows desktop app if I change from the browse window to the radio window sometimes the ads will be video ads that have audio. This is annoying because the ads will play over my music. These are not regular ads that come in between songs. The...

  • Newbie
  • On the Windows desktop app if I change from the browse window to the radio window sometimes the ads will be video ads that have audio. This is annoying because the ads will play over my music. These ...
  • Clorix
  • Regular
  • 2606 Views
  • 6 replies
  • 1 likes
  • Windows
  • 2606 Views
  • 6 replies
  • 1 likes

Solved!! Songs missing...

Songs keep disappearing from my library. It's been happening for quite a while now. It's cool.....got plenty more to get me by LOL.But seriously, what's up with the missing songs?Keep up the good work Spotify.....and I'm ready for lossless!Thanks.

  • Gig Goer
  • Songs keep disappearing from my library. It's been happening for quite a while now. It's cool.....got plenty more to get me by LOL. But seriously, what's up with the missing songs? Keep up the ...
  • hotnspicyyyyyy
  • Roadie
  • 1519 Views
  • 6 replies
  • 0 likes
  • Windows
  • 1519 Views
  • 6 replies
  • 0 likes

This song is not available

Hi, I updated my spotify, then when I logged back in I can't play any of my songs. It just says "this song is not available". I am a premium member, and I haven't cancelled it, so i don't know why it is doing this. Spotify works on my phone fine, it'...

  • Newbie
  • Hi,  I updated my spotify, then when I logged back in I can't play any of my songs. It just says "this song is not available". I am a premium member, and I haven't cancelled it, so i don't kn...
  • michaelaktas
  • Music Fan
  • 164 Views
  • 1 replies
  • 0 likes
  • Windows
  • 164 Views
  • 1 replies
  • 0 likes