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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1477 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144839 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129633 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10921 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Solved!! display problem for windows 8

The pict.1 is when i start my spotify. There are green shadows behind the fonts, the image has purple noise and stuffs. And the 2nd is when i go back after minimize it.... the whole font and inage turns black. what now? I use windows 8

Casual Listener

The pict.1 is when i start my spotify. There are green shadows behind the fonts, the image has purple noise and stuffs. And the 2nd is when i go back after minimize it.... the whole font and inage tu...

ionart

Casual Listener

917 Views

4 replies

1 likes

Windows
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  • 4 replies
  • 1 likes

not working?

I have spotify premium, and i have it on my xbox,phone, and i just got it on my laptop. it works great on my phone and xbox, however, I have encuntered a probem. At first, it was working great, but after about 30 minutes, all of my music stopped work...

Newbie

I have spotify premium, and i have it on my xbox,phone, and i just got it on my laptop. it works great on my phone and xbox, however, I have encuntered a probem. At first, it was working great, but a...

463 Views

0 replies

1 likes

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  • 1 likes

Superuser Contribution Error 16/126 - Proxy/Firewall HELP

Have all of a sudden had issues with running spotify from my desktop (windows) . I usually log on via my facebook account but now getting error codes 126/16. Have tried using the troubleshooting tips described on forums. 1. turning off firewall has n...

Newbie

Have all of a sudden had issues with running spotify from my desktop (windows) .  I usually log on via my facebook account but now getting error codes 126/16.  Have tried using the troubl...

Mihail

Spotify Legend

8249 Views

3 replies

0 likes

Windows
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exporting a playlist to my laptop, is this possible?

I'm trying to create a playlist for our school halloween disco and I've created a playlist. How can I get this music onto my laptop so I can burn to a disc?Help!!!

Newbie

I'm trying to create a playlist for our school halloween disco and I've created a playlist. How can I get this music onto my laptop so I can burn to a disc? Help!!!

jarredmorley

Roadie

445 Views

1 replies

0 likes

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Re: Inbox and messages

Are you still able to restore this? I'd love a playlist of songs and albums that were in my messages.

Casual Listener

Are you still able to restore this? I'd love a playlist of songs and albums that were in my messages.

111 Views

0 replies

0 likes

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Can no longer edit playlist cover?

Just switched back to Spotify, and correct me if I'm wrong but I'm pretty sure on the desktop version you used to be able to click the cover of playlists to change the picture to one from your computer. Is this not possible any more? Is there a diffe...

Casual Listener

Just switched back to Spotify, and correct me if I'm wrong but I'm pretty sure on the desktop version you used to be able to click the cover of playlists to change the picture to one from your comput...

LeoRager

Community Legend

2115 Views

5 replies

0 likes

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Local Files not displaying correct Artwork

So I have several albums in my local files that feature unique artwork on each individual song, however Spotify displays them as one singular artwork per album. Windows Media Player shows them correctly, as well as tag viewers display them. Yes, the ...

Casual Listener

So I have several albums in my local files that feature unique artwork on each individual song, however Spotify displays them as one singular artwork per album. Windows Media Player shows them correc...

426 Views

0 replies

0 likes

Windows
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Music editting

I play the music for high school sports. Is there a way to edit playlists to include snip its of songs vs the entire song?

Newbie

I play the music for high school sports.  Is there a way to edit playlists to include snip its of songs vs the entire song?

381 Views

0 replies

0 likes

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no tech support, no music. my music i own is not showing up.

and also, oddly enough, music i sure do not own, is showing up in my music.where did that go?all my music was bought years ago, music i own and saved to my computer yet only some of it shows up in spotify.i was using groove, but since that is going a...

Regular

and also, oddly enough, music i sure do not own, is showing up in my music. where did that go? all my music was bought years ago, music i own and saved to my computer yet only some of it shows up i...

Sebasty

Community Legend

357 Views

1 replies

0 likes

Windows
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  • 1 replies
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Sorting not working within artist pages

When browsing an artist's albums on their artist page, I cannot sort the songs within their albums by popularity, time, etc. This has always been something that has bothered me and I have wondered when it will be fixed. I know that search results are...

Casual Listener

When browsing an artist's albums on their artist page, I cannot sort the songs within their albums by popularity, time, etc. This has always been something that has bothered me and I have wondered wh...

jsannn

Community Legend

663 Views

1 replies

0 likes

Windows
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  • 1 replies
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cannot add my music from alternate location

I just switched from groove to spotify, after moving my music.but groove was getting all my music from a location different from where spotify wants to go looking for it.so in preferences, i see i can add a new location for spotify to go looking for ...

Regular

I just switched from groove to spotify, after moving my music. but groove was getting all my music from a location different from where spotify wants to go looking for it. so in preferences, i see ...

384 Views

0 replies

0 likes

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Desktop player wont cast albums to Google Assistant

I am having an issue that just started today as far as I can tell. I play the Wonder Woman sountrack on my Windows laptop and it works fine. Then when I ask it to cast to the Google Assistant, suddenly some playlist comes on but with no sound. If I s...

Casual Listener

I am having an issue that just started today as far as I can tell. I play the Wonder Woman sountrack on my Windows laptop and it works fine. Then when I ask it to cast to the Google Assistant, s...

Lady_Blerd

Casual Listener

614 Views

1 replies

0 likes

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SXM - Sangue Misto

Ciao, è da qualche tempo che mi è impossibile riprodurre i pezzi dell'album SXM di Sangue Misto. E' un problema che riguarda solo me o non si possono più ascoltare questi pezzi su Spotify? Grazie in anticipo

Newbie

Ciao, è da qualche tempo che mi è impossibile riprodurre i pezzi dell'album SXM di Sangue Misto. E' un problema che riguarda solo me o non si possono più ascoltare questi pezzi su Spotify?  Gra...

Sagramor81

Newbie

912 Views

5 replies

2 likes

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  • 2 likes

error code 17 windows 8

I have tried EVERYTHING people have suggested for this problem. NOTHING has worked. The weird thing is, it has worked on the same computer, just days before. I deleted it and now I can't download it again

Casual Listener

I have tried EVERYTHING people have suggested for this problem. NOTHING has worked. The weird thing is, it has worked on the same computer, just days before. I deleted it and now I can't download it ...

LeoRager

Community Legend

558 Views

1 replies

0 likes

Windows
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  • 1 replies
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Pofile Pictures

Hi i cant seem to be able to post a profile picture on my account. i have googled it looked at the spotify communtiy and tried on my mac, windows and iPhone and it just wont let me do it.

Newbie

Hi i cant seem to be able to post a profile picture on my account. i have googled it looked at the spotify communtiy and tried on my mac, windows and iPhone and it just wont let me do it.

Maxim

Spotify Star

531 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Cortana issues with Spotify

I recently moved from Groove (sadness) to Spotify and initially Cortana worked for opening the app and playing music. But after turning off Groove integration with Cortana, suddenly I can't get Cortana and Spotify to work. I've enabled Spotify in Cor...

Newbie

I recently moved from Groove (sadness) to Spotify and initially Cortana worked for opening the app and playing music. But after turning off Groove integration with Cortana, suddenly I can't get Corta...

IguanaSetup

Community Legend

13084 Views

1 replies

2 likes

Windows
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  • 1 replies
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Solved!! does the app take up more processing than the webpage?

I love the Spotify app and its music, and I was wondering if the app takes up more processing than the webpage because I want to listen to my music while using applications that take up at least half of my processing power, making most other applicat...

Newbie

I love the Spotify app and its music, and I was wondering if the app takes up more processing than the webpage because I want to listen to my music while using applications that take up at least half...

Sebasty

Community Legend

12235 Views

1 replies

0 likes

Web Player
Windows
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  • 1 replies
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Add A Source not working as intented

I'm trying to add a song I made to local files, however whenever I try to add a source, it won't show up. How every, every other sound file will show up in local files even though I haven't added them in any way. Any advice? P.S. the song file is an ...

Casual Listener

I'm trying to add a song I made to local files, however whenever I try to add a source, it won't show up. How every, every other sound file will show up in local files even though I haven't adde...

694 Views

0 replies

2 likes

Windows
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  • 0 replies
  • 2 likes

Can't hear music but can on browser - Windows 10

Very weird. Just dowloaded the Windows 10 client and signed in with Premium account. When I click a song, it says "Can't play song" and the computer is silent. I can play YouTube videos and can play spotify in the Chrome Browser. But the desktop clie...

Casual Listener

Very weird.  Just dowloaded the Windows 10 client and signed in with Premium account.  When I click a song, it says "Can't play song" and the computer is silent.  I can play YouTube vi...

Sebasty

Community Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Playlist mix

Hello, I need to listen a playlist which automatically change music like a mix (at any moment of all music). It worked with this playlist : "This is: Hardwell" but I can't reproduce it. Any one can help me please ? Thank you

Newbie

Hello,   I need to listen a playlist which automatically change music like a mix (at any moment of all music).   It worked with this playlist : "This is: Hardwell" but I can't reproduce...

IguanaSetup

Community Legend

456 Views

1 replies

0 likes

Web Player
Windows
  • 456 Views
  • 1 replies
  • 0 likes