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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135259 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135259 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51876 Views
  • 0 replies
  • 32 likes
  • Windows
  • 51876 Views
  • 0 replies
  • 32 likes

Volume Fluctuates while facebook scrolling

I have spotify playing (premium) most times I'm online and while I am scrolling through Facebook the volume of the music I am listening to will drop drastically sporadically. I can find no setting that controls this. Anyone else having this issue or ...

  • Newbie
  • I have spotify playing (premium) most times I'm online and while I am scrolling through Facebook the volume of the music I am listening to will drop drastically sporadically. I can find no setting th...
  • 105 Views
  • 0 replies
  • 0 likes
  • Windows
  • 105 Views
  • 0 replies
  • 0 likes

Message "This song is not available"

Hi,I'm on a Premium account and I cannot play any song on my PC.I get this message for every song "This song is not available. If you have the file on your computer you can import it" any one can help on this? much appreciated

  • Casual Listener
  • Hi, I'm on a Premium account and I cannot play any song on my PC. I get this message for every song "This song is not available. If you have the file on your computer you can import it"   an...
  • Nico
  • Community Legend
  • 325 Views
  • 3 replies
  • 0 likes
  • Windows
  • 325 Views
  • 3 replies
  • 0 likes

Solved!! Discovery weekly not updating

Hey!My spotify weekly havent updated in 9 days now what is wrong?

  • Casual Listener
  • Hey! My spotify weekly havent updated in 9 days now what is wrong?
  • mirt40
  • Casual Listener
  • 295 Views
  • 3 replies
  • 0 likes
  • Windows
  • 295 Views
  • 3 replies
  • 0 likes

What's up with local files management?

I've setup a cloud account so I can sync my local files accross my home and computer pc's, everything's working fine until from nowhere spotify started removing my local files without any criteria despite they were on the same exact place as before a...

  • Casual Listener
  • I've setup a cloud account so I can sync my local files accross my home and computer pc's, everything's working fine until from nowhere spotify started removing my local files without any criteria de...
  • 160 Views
  • 0 replies
  • 0 likes
  • Windows
  • 160 Views
  • 0 replies
  • 0 likes

Solved!! Songs not playing after I downladed latest Spotify version

HELP! Spotify desktop on my laptop using windows seems to not work properly after I downloaded the latest version. I'm a Premium member paying £9.99 a month for a product that now doesn't work.I've re-installed Spotify etc and it still doesn't work w...

  • Casual Listener
  • HELP! Spotify desktop on my laptop using windows seems to not work properly after I downloaded the latest version. I'm a Premium member paying £9.99 a month for a product that now doesn't work. I've...
  • GWILROBERTS
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • Windows
  • 293 Views
  • 2 replies
  • 0 likes

[WINDOWS] Don't have an option for autoplay

Hi all,after one update Spotify client asked me if I want autoplay (that blue notification at the top). I didn't want it at that time so I selected no. Problem is... that now I want to have it back but simple don't have that option. I checked the sol...

  • Casual Listener
  • Hi all, after one update Spotify client asked me if I want autoplay (that blue notification at the top). I didn't want it at that time so I selected no. Problem is... that now I want to have it back...
  • kbaaa
  • Casual Listener
  • 471 Views
  • 1 replies
  • 0 likes
  • Windows
  • 471 Views
  • 1 replies
  • 0 likes

I cannot edit playlist cover art

Hi all,I keep trying to edit my playlist cover art, however whenever I select an image spotify always say "failed to upload image please try again".I have attempted this several times, even uninstalling and reinstalling but nothing ever changes and i...

  • Newbie
  • Hi all, I keep trying to edit my playlist cover art, however whenever I select an image spotify always say "failed to upload image please try again". I have attempted this several times, even unins...
  • MartinStoichkov
  • Community Legend
  • 4270 Views
  • 1 replies
  • 2 likes
  • Windows
  • 4270 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Error Code -7

I cannot get my internet to connect with Spotify. When I open the program it presents a loading screen and then goes to black with the message: Spotify failed to load application content (error code -7). Please verify that you have an internet connec...

  • Newbie
  • I cannot get my internet to connect with Spotify. When I open the program it presents a loading screen and then goes to black with the message:    Spotify failed to load application conte...
  • mlledvlle
  • Newbie
  • 95365 Views
  • 67 replies
  • 14 likes
  • Windows
  • 95365 Views
  • 67 replies
  • 14 likes

My Songs Are Not Synced on My Desktop

I have spotify premium for the years. But the first time i have this problem. I can not sync my songs on my laptop. There are no "download" button under the "songs" section. I can't listen my songs while I'm at offline mode. How can I fix it?Note: I ...

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  • Casual Listener
  • I have spotify premium for the years. But the first time i have this problem. I can not sync my songs on my laptop. There are no "download" button under the "songs" section. I can't listen my songs w...
  • MauriceMV
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • Windows
  • 245 Views
  • 3 replies
  • 0 likes

Solved!! Impossible to start the app on windows

Somebody can help me? I'm using spotify premium. For a few days, I've been unable to start my desktop app on windows. When I click on the app, for five seconds the app icon and the pointer look like the app will open, and then back to normal, nothing...

  • Casual Listener
  • Somebody can help me? I'm using spotify premium. For a few days, I've been unable to start my desktop app on windows. When I click on the app, for five seconds the app icon and the pointer look like ...
  • MartinStoichkov
  • Community Legend
  • 1257 Views
  • 5 replies
  • 0 likes
  • Windows
  • 1257 Views
  • 5 replies
  • 0 likes

It does not show anything on OBSERVE and FIND FRIENDS.

It starts loading and just freezes. I installed full package for windows, still does not work. Yesterday it suggested some update, i agreed and then it started showing it for couple hours and then it just shut totally and stopped shooting at all. Bec...

  • Casual Listener
  •  It starts loading and just freezes. I installed full package for windows, still does not work. Yesterday it suggested some update, i agreed and then it started showing it for couple hours and t...
  • Maxim
  • Spotify Star
  • 360 Views
  • 6 replies
  • 0 likes
  • Windows
  • 360 Views
  • 6 replies
  • 0 likes

Wrong time with connected device

I use Spotify desktop app on Windows 7 and connect it to Spotiamb. Spotify shows correct time and progressbar only for the first song. Time does not reset to 0:00 at end of song. It continues to increase when next song starts. Then the position stays...

  • Casual Listener
  • I use Spotify desktop app on Windows 7 and connect it to Spotiamb. Spotify shows correct time and progressbar only for the first song. Time does not reset to 0:00 at end of song. It continues to incr...
  • 159 Views
  • 0 replies
  • 0 likes
  • Windows
  • 159 Views
  • 0 replies
  • 0 likes

problems updating the client for windows 10

Hi. I have problems updating the client for windows 10. Since ever. When a new update arrives, I download it, then it tells me to restart the application to finish the update, and when it re-starts the version is still the previous one and not the on...

  • Casual Listener
  • Hi. I have problems updating the client for windows 10. Since ever. When a new update arrives, I download it, then it tells me to restart the application to finish the update, and when it re-starts t...
  • 119 Views
  • 0 replies
  • 0 likes
  • Windows
  • 119 Views
  • 0 replies
  • 0 likes

Local Files not being found by desktop client

Local files not being found. Info:- I have my Preferences set to look for music files in the correct directory.- I have moved the files/changed Preferences from the default /Downloads directory.- I have tried putting the files in subdirectories.- I h...

  • Newbie
  • Local files not being found.  Info: - I have my Preferences set to look for music files in the correct directory. - I have moved the files/changed Preferences from the default /Downloads direc...
  • ChristianRomeni
  • Regular
  • 391 Views
  • 1 replies
  • 4 likes
  • Windows
  • 391 Views
  • 1 replies
  • 4 likes

Solved!! Discover Weekly Not Updated

My Discover Weekly has not been updated for this week, and this is the first time it's ever happened to me. Is it me or is it Spotify? What do I do now?

  • Casual Listener
  • My Discover Weekly has not been updated for this week, and this is the first time it's ever happened to me. Is it me or is it Spotify? What do I do now? 
  • jdsthinker
  • Casual Listener
  • 280 Views
  • 2 replies
  • 0 likes
  • Windows
  • 280 Views
  • 2 replies
  • 0 likes

Can't select songs

So the problem is that I can't select songs from saved music. When I try to select a specific song, it just throws some random song in. Playlists are working fine though. Already tried to log out/log in, reinstalling etc.

  • Newbie
  • So the problem is that I can't select songs from saved music. When I try to select a specific song, it just throws some random song in. Playlists are working fine though. Already tried to log out/log...
  • Hashemi
  • Newbie
  • 2626 Views
  • 11 replies
  • 1 likes
  • Windows
  • 2626 Views
  • 11 replies
  • 1 likes

Volume goes down when I switch from iOS mobile back to desktop

When I open Spotify on desktop on Windows 7, the sound quality and volume is great. The slider in the bottom right only needs to be about a third of the way to get good volume (with my system volume turned to a good level for other things such as You...

  • Newbie
  • When I open Spotify on desktop on Windows 7, the sound quality and volume is great. The slider in the bottom right only needs to be about a third of the way to get good volume (with my system volume ...
  • 115 Views
  • 0 replies
  • 0 likes
  • Windows
  • 115 Views
  • 0 replies
  • 0 likes

Solved!! Windows 1.0.51 bug: plays wrong song from artist songs!

Just updated to Windows Spotify 1.0.51 offered by the automatic update.Now, when I go to the "Artist from your music" and click the play button next to one of the songs - it doesn't play that song, instead it plays the first one, or (sometimes) pause...

  • Regular
  • Just updated to Windows Spotify 1.0.51 offered by the automatic update. Now, when I go to the "Artist from your music" and click the play button next to one of the songs - it doesn't play that song,...
  • aaronclawrence
  • Regular
  • 442 Views
  • 2 replies
  • 3 likes
  • Windows
  • 442 Views
  • 2 replies
  • 3 likes

Playlist keeps on going early to next song

I think this may be the playlist, because I can't replicate this on any other playlist, but for the Alok House Party Playlist, it stops at some point before the song ends and starts somewhere in the next song. Can I get someone to either confirm it's...

  • Casual Listener
  • I think this may be the playlist, because I can't replicate this on any other playlist, but for the Alok House Party Playlist, it stops at some point before the song ends and starts somewhere in...
  • gabehanna
  • Casual Listener
  • 251 Views
  • 3 replies
  • 0 likes
  • Windows
  • 251 Views
  • 3 replies
  • 0 likes

I am premium and playback stops to play another song by Ngo The Kendy!?

I select my albumStart listening to itSuddenly music abruptly stops and plays a song by Ngo The Kendy. Whatever that is. I am Spotify Premium. This should not happen. It has happened several times before

  • Casual Listener
  • I select my album Start listening to it Suddenly music abruptly stops and plays a song by Ngo The Kendy. Whatever that is.   I am Spotify Premium. This should not happen.   It has hap...
  • isaacs1987
  • Newbie
  • 345 Views
  • 3 replies
  • 0 likes
  • Windows
  • 345 Views
  • 3 replies
  • 0 likes