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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136973 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136973 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53213 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53213 Views
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  • 33 likes

Not all local files are scanned

HOW IS THIS BUG STILL NOT FIXED!? I remember having this issue a year ago but I switched computers and the new one initially was fine so I just left it at that. Now I'm again noticing that more and more files are not being scanned and added to my loc...

  • Regular
  • HOW IS THIS BUG STILL NOT FIXED!?   I remember having this issue a year ago but I switched computers and the new one initially was fine so I just left it at that. Now I'm again noticing that m...
  • 137 Views
  • 0 replies
  • 0 likes
  • Windows
  • 137 Views
  • 0 replies
  • 0 likes

Logitech G710+ Volume Control

I am wondering if there is any way for me to use the volume wheel on my logitech G710+ to control the volume of spotify (not the whole system). I have looked online and found a post where someone said that the spotify team was looking into it 11 mont...

  • Newbie
  • I am wondering if there is any way for me to use the volume wheel on my logitech G710+ to control the volume of spotify (not the whole system). I have looked online and found a post where someone sai...
  • 685 Views
  • 0 replies
  • 2 likes
  • Windows
  • 685 Views
  • 0 replies
  • 2 likes

Songs are said to be unavailable

When I load up my spotify nd try to play a song on my laptop it plays the song for about 4 seconds then the music stops playing and a banner says the song is unavalible. It does this for every song I try. Nothing I have done to try and fix this has w...

  • Newbie
  • When I load up my spotify nd try to play a song on my laptop it plays the song for about 4 seconds then the music stops playing and a banner says the song is unavalible. It does this for every song I...
  • 158 Views
  • 0 replies
  • 3 likes
  • Windows
  • 158 Views
  • 0 replies
  • 3 likes

Waking up PS4 using Spotify on Windows 10

Hi! I am using a PS4 connected to my audio system to listen to Spotify. If the PS4 is in sleep mode I am able to open the Spotify on iOS and click "Listen on my PS4" to wake the PS4 and start playing automatically. However, when trying to connect to ...

  • Regular
  • Hi!   I am using a PS4 connected to my audio system to listen to Spotify. If the PS4 is in sleep mode I am able to open the Spotify on iOS and click "Listen on my PS4" to wake the PS4 and star...
  • Tinozh
  • Regular
  • 485 Views
  • 2 replies
  • 0 likes
  • Windows
  • 485 Views
  • 2 replies
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Spotify Doesn't Play Music [Desktop, Windows]

The first issue I had is when I was listening to music using the Desktop App, I would click next song and it would scroll through every song in my playlist, playing each one for maybe a quarter of a second, until it stopped. Once it stops, I can't ch...

  • Newbie
  • The first issue I had is when I was listening to music using the Desktop App, I would click next song and it would scroll through every song in my playlist, playing each one for maybe a quarter of a ...
  • 169 Views
  • 0 replies
  • 0 likes
  • Windows
  • 169 Views
  • 0 replies
  • 0 likes

Solved!! Wrong "Date Added" on songs in playlist

All of a sudden 20 songs in my playlist that I added around 5 years ago says that they were added 2016-12-16. I always sort my playlists by recently added so I get the most fresh songs on top and this screws up that philosophy.

  • Casual Listener
  • All of a sudden 20 songs in my playlist that I added around 5 years ago says that they were added 2016-12-16. I always sort my playlists by recently added so I get the most fresh songs on top and thi...
  • Rejack
  • Casual Listener
  • 5483 Views
  • 3 replies
  • 4 likes
  • Windows
  • 5483 Views
  • 3 replies
  • 4 likes

Re: Inbox and messages

Yeah I use SoundCloud too! But I drive for a living and travel a lot. So on top of Spotify having a great UI for night time trips, the playlist for me are better organized because I have a TON of them (also slight ocd). The sound quality of SoundClou...

  • Casual Listener
  • Yeah I use SoundCloud too! But I drive for a living and travel a lot. So on top of Spotify having a great UI for night time trips, the playlist for me are better organized because I have a TON of the...
  • 246 Views
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  • 0 likes
  • 246 Views
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  • 0 likes

Re: Inbox and messages

So, in other words, now is a great time to try out other streaming music services?

  • Music Fan
  • So, in other words, now is a great time to try out other streaming music services?
  • 840 Views
  • 10 replies
  • 18 likes
  • 840 Views
  • 10 replies
  • 18 likes

Re: Inbox and messages

SoundCloud for example has messaging, (with working notifications, too!) and it's a free service. So that's just not true.

  • Newbie
  • SoundCloud for example has messaging, (with working notifications, too!) and it's a free service. So that's just not true.
  • 263 Views
  • 0 replies
  • 5 likes
  • 263 Views
  • 0 replies
  • 5 likes

Spotify keeps "forgetting" local tracks.

Both podcasts in form of mp3's from iTunes as well as mp3's made in Audacity exported as LAME mp3's. I use Win 10 LTSB ( 10.0.14393 Build 14393 ) and Spotify version 1.0.55.487.g256699aa. This doesn't happen if I use an old version of Spotify. In fac...

  • Casual Listener
  • Both podcasts in form of mp3's from iTunes as well as mp3's made in Audacity exported as LAME mp3's.   I use Win 10 LTSB ( 10.0.14393 Build 14393 ) and Spotify version 1.0.55.487.g256699a...
  • 142 Views
  • 0 replies
  • 0 likes
  • Windows
  • 142 Views
  • 0 replies
  • 0 likes

add errors i've seen so far, windows 10 desktop

video ads stop short.- uninstall and reinstall app. video ads on smaller ad area, under the song list that ads are normally, but not video ads- i am troubleshooting now

  • Regular
  • video ads stop short.- uninstall and reinstall app.   video ads on smaller ad area, under the song list that ads are normally, but not video ads- i am troubleshooting now
  • skitsosoldier
  • Regular
  • 145 Views
  • 1 replies
  • 0 likes
  • Windows
  • 145 Views
  • 1 replies
  • 0 likes

Connection Reconnect takes alot and its buggy

Spotify on windows when the internet connection gets lost the client takes alot to reconnect back , there is no try to reconnect now button or anything , the delay between each try is very long, better UX looking into this

  • Casual Listener
  • Spotify on windows when the internet connection gets lost the client takes alot to reconnect back , there is no try to reconnect now button or anything , the delay between each try is very long, bett...
  • 100 Views
  • 0 replies
  • 0 likes
  • Windows
  • 100 Views
  • 0 replies
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  • Casual Listener
  • [deleted]
  • 176 Views
  • 0 replies
  • 1 likes
  • Windows
  • 176 Views
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Solved!! I can't make my playlist public

Hi!I have a playlist that I can't make public, for some reason (?). All my playlists are otherwise public, but when I try to make this one the same I can't even make the choice "Make public" when I right click on it. The option is grey and not possib...

  • Newbie
  • Hi! I have a playlist that I can't make public, for some reason (?). All my playlists are otherwise public, but when I try to make this one the same I can't even make the choice "Make public" when...
  • Supakoolkid
  • Newbie
  • 220082 Views
  • 18 replies
  • 6 likes
  • Windows
  • 220082 Views
  • 18 replies
  • 6 likes

Added dates keep resetting

My main playlist has a problem with songs I added years ago having their "date added" reset to the current day fairly often. It really ruins the flow of my playlist so if there's a solution I'd be glad for it. This only happens on the desktop app and...

  • Casual Listener
  • My main playlist has a problem with songs I added years ago having their "date added" reset to the current day fairly often. It really ruins the flow of my playlist so if there's a solution I'd be gl...
  • 122 Views
  • 0 replies
  • 0 likes
  • Windows
  • 122 Views
  • 0 replies
  • 0 likes

Explicit track plays edited version on desktop, but then explicit on mobile

The song "This Is The Best" by USS, while showing that it's explicit, only plays as an edited version on the desktop player. When I play it on my phone, it properly plays as the explicit version. What's up with this? It really takes away from the lis...

  • Newbie
  • The song "This Is The Best" by USS, while showing that it's explicit, only plays as an edited version on the desktop player. When I play it on my phone, it properly plays as the explicit version. Wha...
  • 138 Views
  • 0 replies
  • 0 likes
  • Windows
  • 138 Views
  • 0 replies
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Solved!!Superuser Contribution [Desktop] Waiting for connection...

Hello. My Spotify app in Windows 8.1 is not downloading the playlists I've marked to listen offline.However, my phone is able to download them. Both devices are on the same WiFi network. Spotify is added to my Firewall exceptions. I've tried reinstal...

  • Casual Listener
  • Hello. My Spotify app in Windows 8.1 is not downloading the playlists I've marked to listen offline. However, my phone is able to download them. Both devices are on the same WiFi network. Spotify is...
  • iharalu
  • Casual Listener
  • 15016 Views
  • 2 replies
  • 0 likes
  • Windows
  • 15016 Views
  • 2 replies
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Playlists dont work

When I click on a playlist there is no button for shuffle. There are just buttons with follow and play. When I click on it it plays one Song from the Playlist for one second, then the next Song plays for one second ....

  • Newbie
  • When I click on a playlist there is no button for shuffle. There are just buttons with follow and play. When I click on it it plays one Song from the Playlist for one second, then the next Song ...
  • 112 Views
  • 0 replies
  • 0 likes
  • Windows
  • 112 Views
  • 0 replies
  • 0 likes

Decide - is it preferences or settings?

Your dialogues often say things like "When your music ends, we continue playing similar songs to you. You can turn this off in settings". Except Spotify desktop doesn't have a settings menu - it's called preferences - when you click on it - yes it sa...

  • Regular
  • Your dialogues often say things like "When your music ends, we continue playing similar songs to you. You can turn this off in settings".    Except Spotify desktop doesn't have a settings...
  • 119 Views
  • 0 replies
  • 0 likes
  • Windows
  • 119 Views
  • 0 replies
  • 0 likes

Cannot queue songs or see queue!

I've been having problems with the Windows desktop for a few weeks now. I cannot queue songs and when I look at my play queue it shows up as empty (see image). I don't know how to fix this at all and it's quite annoying not being able to queue songs ...

spotify.PNG
  • Newbie
  • I've been having problems with the Windows desktop for a few weeks now. I cannot queue songs and when I look at my play queue it shows up as empty (see image). I don't know how to fix this at all and...
  • 144 Views
  • 0 replies
  • 0 likes
  • Windows
  • 144 Views
  • 0 replies
  • 0 likes