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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

86028 Views

40 replies

68 likes

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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

808904 Views

505 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

SilPho

Newbie

27723 Views

29 replies

7 likes

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3317 Views

0 replies

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Since Windows 10...

"This song is not available. If you have the file on your computer you can import it."For every song. After Windows 10 update, my sound was not working at all. I had to update sound drivers, that fixed the issue with sound from other sources. For SPO...

Newbie

"This song is not available.  If you have the file on your computer you can import it." For every song.   After Windows 10 update, my sound was not working at all.  I had to update ...

390 Views

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8 yr Premium sub cancelled, Windows 10 desktop app no longer works

I love Spotify, for 8 years I used it on my desktop at work and at home, but since upgrading to Window 10, I've had nothiong but problems with it. This is more of a rant than anything else, as I have tried all the solutions, sometimes they work, but ...

Casual Listener

I love Spotify, for 8 years I used it on my desktop at work and at home, but since upgrading to Window 10, I've had nothiong but problems with it. This is more of a rant than anything else, as I have...

Wendy172

Regular

578 Views

1 replies

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PROBLEMA CON ARCHIVOS LOCALES

QUE TAL, TENGO PROBLEMAS AL INTENTAR CREAR UNA PLAYLIST CON TODOS MIS ARCHIVOS LOCALES, EN SI ES TODA LA MUSICA QUE TENIA EN UN IPOD CLASSIC (13,622 CANCIONES), ME SALE LA SIGUIENTE LEYENDA: "HAS LLENADO ESTA PLAYLIST HASTA EL MAXIMO, ESTAMOS IMPRESI...

Newbie

QUE TAL, TENGO PROBLEMAS AL INTENTAR CREAR UNA PLAYLIST CON TODOS MIS ARCHIVOS LOCALES, EN SI ES TODA LA MUSICA QUE TENIA EN UN IPOD CLASSIC (13,622 CANCIONES), ME SALE LA SIGUIENTE LEYENDA: "HA...

659 Views

0 replies

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test

username is random letters

Newbie

username is random letters

454 Views

0 replies

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Can't see a specific friend's spotify activity

I have recently noticed that I can't see one of my friends listening activity even though I can see what all of my other friends are listening to. I told her to turn the feature on and she said it was, and we both tried logging in and out and reinsta...

Newbie

I have recently noticed that I can't see one of my friends listening activity even though I can see what all of my other friends are listening to. I told her to turn the feature on and she said it wa...

894 Views

0 replies

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Crossfade not working on specific artists and setting not saving.

Brief description of the issue:Crossfade does not work for specific artists (Tennis) and the setting doesn't save once I leave the settings page. Steps I took:First I turned on the crossfade option (12 seconds). Tried to play Tennis songs - crossfade...

Casual Listener

Brief description of the issue: Crossfade does not work for specific artists (Tennis) and the setting doesn't save once I leave the settings page.    Steps I took: First I turned on th...

512 Views

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Feature Request: Retain playback preferences after updates

Currently, I don't see a way to make my playback settings retained (eg Shuffle, Repeat) between updates. What ends up happening is I expect a playlist to be on repeat from previous use but updates reset the playback settings to default (No shuffle, n...

Newbie

Currently, I don't see a way to make my playback settings retained (eg Shuffle, Repeat) between updates.    What ends up happening is I expect a playlist to be on repeat from previous use...

490 Views

0 replies

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Solved!! error code 13

I'm trying to download it and right as it gets to the point of running the installer it says "the installer is unable to install Spotify because the necessary files could not be created (error code 13) I've tried everything I know how to do, apparent...

Casual Listener

I'm trying to download it and right as it gets to the point of running the installer it says "the installer is unable to install Spotify because the necessary files could not be created (error code 1...

Debs_

Newbie

89765 Views

61 replies

1 likes

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Download

The download button is missing from my PC

Newbie

The download button is missing from my PC

497 Views

0 replies

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Facebook friends not showing

I just got Spotify Premium but never used Spotify before. I know some of my friends use Spotify, but for some reason they are not showing up. I would love to connect with them on Spotify. Please help.

Visitor

I just got Spotify Premium but never used Spotify before. I know some of my friends use Spotify, but for some reason they are not showing up. I would love to connect with them on Spotify.   Pl...

538 Views

0 replies

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Can't reinstall because "Some archives weren't created" (ErrorCode 13)

Hi! My Name is Ezequiel and I currently have some trouble when I close the program in my Windows and the moment I want to open it again, it suddlenly starts "intalling spotify" like the first time I downloaded it. This time the program won't install ...

Newbie

Hi! My Name is Ezequiel and I currently have some trouble when I close the program in my Windows and the moment I want to open it again, it suddlenly starts "intalling spotify" like the first time I ...

333 Views

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Loading... Playlists

Hi, I have seven playlists that Spotify won't load and cannot be deleted by me. The left hand Spotify playlist panel just shows "Loading...: . I have tried the same Spotify account on a Windows 10 Mobile Phone and on two Windows 10 PCs, and I have th...

Newbie

Hi,   I have seven playlists that Spotify won't load and cannot be deleted by me. The left hand Spotify playlist panel just shows "Loading...: . I have tried the same Spotify account on a Wind...

506 Views

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Bring back the blue dot and notification number!

I realize this has been talked about alot previously. But I have not heard anything new for almost 2 years. It is such a pain to scour through playlists for songs without this feature Any chance we'll be getting this back in the near future?Or is it ...

Newbie

I realize this has been talked about alot previously. But I have not heard anything new for almost 2 years.   It is such a pain to scour through playlists for songs without this feature &nbsp...

701 Views

0 replies

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Problem with Spotify and Dolby Audio

Hi guys I have had my computer for a couple of weeks. No problem until now when I realised that Spotify creates troubles with the Dolby Audio program (Windows 10). It works fine when I click on the "custom setting" - Dolby Audio has "movie, music, ga...

Newbie

Hi guys   I have had my computer for a couple of weeks. No problem until now when I realised that Spotify creates troubles with the Dolby Audio program (Windows 10). It works fine when I click...

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Media keys in client open web player when active

Hello fellow music listeners,Whenever I am listening using the desktop client, and google chrome is the active window and I press one of my media keys (play, stop, next, previous song) on my keyboard, it opens the web version of spotify. Is there any...

Newbie

Hello fellow music listeners, Whenever I am listening using the desktop client, and google chrome is the active window and I press one of my media keys (play, stop, next, previous song) on my keyboa...

431 Views

0 replies

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Holding Media Skip forward or back causes softlock

Holding the skip keys on my keyboard causes a softlock where the application will not allow for playing any song except the song that was playing when the softlock occured, problem only fixed by closing and restarting the application.

Casual Listener

Holding the skip keys on my keyboard causes a softlock where the application will not allow for playing any song except the song that was playing when the softlock occured, problem only fixed by clos...

402 Views

0 replies

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Solved!! Cannot play any track in Spotify "This song is not available"

I have just gotten an issue in Spotify which I have never seen happen before, but essentially I have had Spotify open for well over 3 hours now, not being used, just loaded in the background of my Windows 8.1 machine (I know that Windows 10 had some ...

Gig Goer

I have just gotten an issue in Spotify which I have never seen happen before, but essentially I have had Spotify open for well over 3 hours now, not being used, just loaded in the background of my Wi...

comeheresparrow

Newbie

2975 Views

2 replies

0 likes

Windows
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Weird track list on library artist page

The artist page from the library sometimes shows a weird track list (see attached Adele track list as example).I tried restarting the Spotify desktop app with no success. The track order changes a little after each restart but is still weird. Besides...

Regular

The artist page from the library sometimes shows a weird track list (see attached Adele track list as example).I tried restarting the Spotify desktop app with no success. The track order changes a li...

1197 Views

0 replies

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Can't find NAS Attached Network Storage Drive under Network location to add local-file source

Under preferences local_file, I try to attach a source, my NAS network drive where all my music is but it doesn't appear under my Network. I can see it the drive in File Explorer on my computer.

Newbie

Under preferences local_file, I try to attach a source, my NAS network drive where all my music is but it doesn't appear under my Network.  I can see it the drive in File Explorer on my computer...

717 Views

0 replies

3 likes

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Spotify Connect - jams on HAMA DIT2000

From laptop, or phone, or tablet playing Spotify and connecting to the digital tuner Hama DIT2000 it works ok for a while. Then suddenly the music stops playing, although it continues on the phone, laptop, tablet. So you can't push the playbutton on ...

Newbie

From laptop, or phone, or tablet playing Spotify and connecting to the digital tuner Hama DIT2000 it works ok for a while. Then suddenly the music stops playing, although it continues on the phone, l...

2157 Views

0 replies

2 likes

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