Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39220 Views
  • 75 replies
  • 26 likes
  • 39220 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67296 Views
  • 265 replies
  • 21 likes
  • 67296 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144686 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144686 Views
  • 0 replies
  • 26 likes

Playing on Phone and Computer at the same time

Why does my computer and cellphone link when I am playing on my computer. Is this using up my data on my phone while I am trying to just listen through my computer. How do I stop them from both linking and concurrently playing at the same time. I usu...

  • Casual Listener
  • Why does my computer and cellphone link when I am playing on my computer. Is this using up my data on my phone while I am trying to just listen through my computer. How do I stop them from both linki...
  • ezcapefromlife
  • Newbie
  • 12091 Views
  • 6 replies
  • 1 likes
  • Windows
  • 12091 Views
  • 6 replies
  • 1 likes

Changing the cover of currently played song to the playlist picture instead of the album's?

I'm pretty sure I made the title insanely complicated, but I think the pictures explain clearly what I mean. Is there any way to make it so that this cover: Displays as this cover: ?

bsG453d nHX49es
  • Casual Listener
  • I'm pretty sure I made the title insanely complicated, but I think the pictures explain clearly what I mean. Is there any way to make it so that this cover:     Displays as this cove...
  • 253 Views
  • 0 replies
  • 0 likes
  • Windows
  • 253 Views
  • 0 replies
  • 0 likes

Cant launch spotify

I am running on windows 10 and the app says that the windows store version is installed even though it isn't installed. plz help

  • Newbie
  • I am running on windows 10 and the app says that the windows store version is installed even though it isn't installed. plz help
  • 321 Views
  • 0 replies
  • 0 likes
  • Windows
  • 321 Views
  • 0 replies
  • 0 likes

Solved!! Only one channel of audio is playing (desktop and iOS)

Don't know why, but just one audio channel is playing on both my desktop and iOS app. Any solutions?

  • Newbie
  • Don't know why, but just one audio channel is playing on both my desktop and iOS app. Any solutions?
  • drewhinkle
  • Regular
  • 36896 Views
  • 13 replies
  • 0 likes
  • Windows
  • 36896 Views
  • 13 replies
  • 0 likes

My playlist sometimos don’t charge

Since i update my playlist sometimes dont charge when i have no wifi.i have a premium plan. What can i do?

  • Newbie
  • Since i update my playlist sometimes dont charge when i have no wifi. i have a premium plan. What can i do?
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Windows Unable to play current song

Using Windows desktop player and am routinely told that Spotify cannot play current song about 6-7 seconds into the song. Ive tried all the other troubleshooting for this issue:Logged out of everywhereReinstalled fresh apprebooted computermessed with...

  • Casual Listener
  • Using Windows desktop player and am routinely told that Spotify cannot play current song about 6-7 seconds into the song.  Ive tried all the other troubleshooting for this issue: Logged out of...
  • mdavis6
  • Casual Listener
  • 754 Views
  • 2 replies
  • 1 likes
  • Windows
  • 754 Views
  • 2 replies
  • 1 likes

Spotify stopped posting the music I'm listing to on Facebook

Hello, Ever since Septmeber, Spotify has stopped displaying the music I'm listeing to on Facebook. How can I fix this? Thanks!

  • Casual Listener
  • Hello,    Ever since Septmeber, Spotify has stopped displaying the music I'm listeing to on Facebook. How can I fix this?   Thanks!
  • Bettyg526
  • Casual Listener
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes

PC <-> Mobile sync of off line playlists.

Hello,Syncing of Playlists work just fine, but my question is whether syncing of musical data is supposed to work as well, so as to not use the dataplan to download the music twice, once it's been downloaded to either of the two, i.e., either the des...

  • Regular
  • Hello, Syncing of Playlists work just fine, but my question is whether syncing of musical data is supposed to work as well, so as to not use the dataplan to download the music twice, once it's been ...
  • Chaustemplea
  • Regular
  • 574 Views
  • 1 replies
  • 0 likes
  • Windows
  • 574 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps connecting to other devices that are not mine. Should I worry?

This happened the other day and it happened again a few minutes ago. My spotify shows the "Playing on X device" green bar at the bottom and starts playing music that is not anything I listen to. The devices are not something I have and use as well. I...

  • Casual Listener
  • This happened the other day and it happened again a few minutes ago. My spotify shows the "Playing on X device" green bar at the bottom and starts playing music that is not anything I listen to. The ...
  • IguanaSetup
  • Community Legend
  • 126565 Views
  • 3 replies
  • 2 likes
  • Web Player
    Windows
  • 126565 Views
  • 3 replies
  • 2 likes

Dragging songs to the end of the queue makes them disappear

DemoSee https://youtu.be/Rnju1ly3HNoSteps to reproduceStart playing an albumSelect another album, right click it and choose: "Add to Queue"Open the QueueSelect all songs of the just queued albumDrag them to the end of the queueExpected BehaviourThe s...

  • Newbie
  • Demo See https://youtu.be/Rnju1ly3HNo Steps to reproduce Start playing an album Select another album, right click it and choose: "Add to Queue" Open the Queue Select all songs of the ju...
  • wickeddoc
  • Newbie
  • 424 Views
  • 1 replies
  • 2 likes
  • Windows
  • 424 Views
  • 1 replies
  • 2 likes

Transfer Playlist and ownership

Hello, I want to transfer my playlist to my new account. I tried to copy the playlist to the desktop, logged out, logged in with new account and paste it to the new account. But the problem is, I can not change the playlist after pasting it. I have a...

  • Casual Listener
  • Hello,  I want to transfer my playlist to my new account. I tried to copy the playlist to the desktop, logged out, logged in with new account and paste it to the new account. But the probl...
  • tobias05
  • Casual Listener
  • 1675 Views
  • 2 replies
  • 0 likes
  • 1675 Views
  • 2 replies
  • 0 likes

Lost around 400 playlist subscribers in less than a day. What's the issue?

Hi there, I've lost around 400 subscribers on one of my public playlists over the last 24 hours. When I woke up today they were already gone. As you can tell by another thread over here (https://community.spotify.com/t5/Desktop-Mac/One-of-my-playlist...

  • Music Fan
  • Hi there,   I've lost around 400 subscribers on one of my public playlists over the last 24 hours. When I woke up today they were already gone. As you can tell by another thread over here (h...
  • 474 Views
  • 0 replies
  • 1 likes
  • Windows
  • 474 Views
  • 0 replies
  • 1 likes

Local Files Not Indexing in Spotify Windows Desktop App

Hi, On 2 separate machines, my local files are not indexing. In some cases it sees SOME of the files but refuses to index them all. On another machine, it seems to not index ANY local files at all even though I put in multiple directories. Any tips o...

  • Casual Listener
  • Hi, On 2 separate machines, my local files are not indexing.  In some cases it sees SOME of the files but refuses to index them all.  On another machine, it seems to not index ANY local fil...
  • 393 Views
  • 0 replies
  • 0 likes
  • Windows
  • 393 Views
  • 0 replies
  • 0 likes

Solved!! Pixelated window on Windows 7

Bug started happening this morning. Even after I restart the application, it reverts to this highly pixelated view. How can I report this bug? Please advise.

bug.png
  • Regular
  • Bug started happening this morning. Even after I restart the application, it reverts to this highly pixelated view. How can I report this bug? Please advise.  
  • sotti
  • Regular
  • 2313 Views
  • 11 replies
  • 0 likes
  • Windows
  • 2313 Views
  • 11 replies
  • 0 likes

Spotify freezes on startup - Windows 10

Like the title suggests, anytime I launch it, the program freezes on start up and no matter how long I let it sit it won't work. I have toi keep closing it through task manager and re-opening it hoping it works. Haven't found a fix for this anywhere ...

  • Visitor
  • Like the title suggests, anytime I launch it, the program freezes on start up and no matter how long I let it sit it won't work. I have toi keep closing it through task manager and re-opening it hopi...
  • martas2017
  • Newbie
  • 2442 Views
  • 5 replies
  • 1 likes
  • Windows
  • 2442 Views
  • 5 replies
  • 1 likes

Is there any way to improve the radio for a playlist?

Hi all, hope someone can help with this So, I have a few different playlists that I use on Spotify that reflect different genres. I have one playlist called 'Venus Fly Trap' which I created to contain sort of trippy trap music. The problem is though,...

  • Newbie
  • Hi all, hope someone can help with this   So, I have a few different playlists that I use on Spotify that reflect different genres. I have one playlist called 'Venus Fly Trap' which I created ...
  • ecopen
  • Newbie
  • 313 Views
  • 1 replies
  • 1 likes
  • 313 Views
  • 1 replies
  • 1 likes

Spotify app for Windows 10 -Desktop

24bit 96k is my sound settings spotify desktop app refuses to use HDMI since last update. The web browser-player will utilize HDMI connection for output. My mobile will pick up that it is playing on both the desktop app, and the web browser. I also c...

  • Casual Listener
  • 24bit 96k is my sound settings spotify desktop app refuses to use HDMI since last update.  The web browser-player will utilize HDMI connection for output. My mobile will pick up that it is playi...
  • Greenspaces0420
  • Casual Listener
  • 396 Views
  • 1 replies
  • 0 likes
  • Windows
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! "This song is not available." On PC app not mobile app.

Howdy, There are a few songs under the artist "Pretty Lights" which exhibit the following problem. The songs appear present in the artist library and can be played on my mobile device, although these songs cannot be played on my PC. I receive the fol...

  • Casual Listener
  • Howdy,   There are a few songs under the artist "Pretty Lights" which exhibit the following problem.  The songs appear present in the artist library and can be played on my mobile de...
  • TGleditsch
  • Casual Listener
  • 727 Views
  • 2 replies
  • 0 likes
  • Windows
  • 727 Views
  • 2 replies
  • 0 likes

Desktop App does not connect at work. Possible Proxy issue?

I've been having issues connecting to the Desktop App for a few months now.. I'm not sure exactly the issue but when I try to login I get a message in a red box below the login saying,"Service is temporarily unavaiable, please try again later. (Error...

  • Casual Listener
  • I've been having issues connecting to the Desktop App for a few months now.. I'm not sure exactly the issue but when I try to login I get a message in a red box below the login saying, "Service is...
  • iggyelena
  • Casual Listener
  • 617 Views
  • 2 replies
  • 0 likes
  • Windows
  • 617 Views
  • 2 replies
  • 0 likes

Solved!! Facebook Error code 3

I was just logged into my spotify on my android device an hour ago. Got home went to open spofity desktop (windows 10) and I got a The Username or Password is incorrect (Error code: 3) Went back to my phone and was logged out of there as well and cou...

  • Casual Listener
  • I was just logged into my spotify on my android device an hour ago. Got home went to open spofity desktop (windows 10) and I got a     The Username or Password is incorrect (Error code: 3...
  • eriswicked
  • Newbie
  • 4556 Views
  • 9 replies
  • 0 likes
  • Windows
  • 4556 Views
  • 9 replies
  • 0 likes