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Ongoing Issues

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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46819 Views
  • 77 replies
  • 27 likes
  • 46819 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 73362 Views
  • 268 replies
  • 21 likes
  • 73362 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5145 Views
  • 1 replies
  • 6 likes
  • 5145 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145219 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145219 Views
  • 0 replies
  • 26 likes

Song stops randomly during playback

Hello there, since the most recent upgrade, I'm experiencing problems when playing songs inb Spotify. It happens on my Desktop, but on my BOSE en SONOS system as well. The songs just stops during playback. It sometimes happens a few times in 5 minute...

  • Casual Listener
  • Hello there,    since the most recent upgrade, I'm experiencing problems when playing songs inb Spotify.  It happens on my Desktop, but on my BOSE en SONOS system as well.  ...
  • Pbleadx
  • Newbie
  • 3463 Views
  • 9 replies
  • 6 likes
  • Windows
  • 3463 Views
  • 9 replies
  • 6 likes

Não consigo ouvir as músicas, pois estão dizendo que tenho que importá-la no computador

Estou tentando ouvir as música pelo meu PC, porém não consigo poque está dizendo que tenho que importá-las, ME AJUDEM!!!

  • Newbie
  • Estou tentando ouvir as música pelo meu PC, porém não consigo poque está dizendo que tenho que importá-las, ME AJUDEM!!!
  • 263 Views
  • 0 replies
  • 0 likes
  • Windows
  • 263 Views
  • 0 replies
  • 0 likes

My spotify keeps going on and offline [HELP]!

Hi my spotify keeps going offline and it comes back online after like 10 minutes, I need some suggestions on what i could do to solve the problem!

  • Newbie
  • Hi my spotify keeps going offline and it comes back online after like 10 minutes, I need some suggestions on what i could do to solve the problem! 🙂
  • 313 Views
  • 0 replies
  • 0 likes
  • Windows
  • 313 Views
  • 0 replies
  • 0 likes

Solved!! Qualidade de audio ruim

A minha conta é premium, consigo usar todos os features, mas a qualidade do audio continua igual ao do free, no webplayer a qualidade fica normalJá verifiquei as preferencias

  • Regular
  • A minha conta é premium, consigo usar todos os features, mas a qualidade do audio continua igual ao do free, no webplayer a qualidade fica normal Já verifiquei as preferencias  
  • tricalancer
  • Casual Listener
  • 4149 Views
  • 16 replies
  • 0 likes
  • Windows
  • 4149 Views
  • 16 replies
  • 0 likes

Where's my Friend feed?

My Friends feed disappeared on my windows desktop app. I've checked in the settings, and "show friends feed" is enabled under display options. I've tried logging out and back in (multiple times now). Logging out, quitting the app, re-opening it, and ...

  • Newbie
  • My Friends feed disappeared on my windows desktop app. I've checked in the settings, and "show friends feed" is enabled under display options.  I've tried logging out and back in (multiple ti...
  • megly
  • Newbie
  • 1281 Views
  • 6 replies
  • 0 likes
  • 1281 Views
  • 6 replies
  • 0 likes

Can't Upload Image to my Spotify Playlist

So I have been trying for about twenty minutes now to upload a image for the cover of my playlist, but every time I try the Spotify appliction on my computer keeps telling me image must be at least "300x300". So I saved a larger image "500x500", and ...

  • Casual Listener
  • So I have been trying for about twenty minutes now to upload a image for the cover of my playlist, but every time I try the Spotify appliction on my computer keeps telling me image must be ...
  • BrendenGregoire
  • Casual Listener
  • 1569 Views
  • 1 replies
  • 3 likes
  • 1569 Views
  • 1 replies
  • 3 likes

No "Adding duplicate song to playlist" from Recommended Songs

If a user adds a song from recommended songs through the normal interaction (... icon -> Add To Playlist -> choose current playlist) and then clicks the Add button that appears in the Recommended Songs list no "Are you sure you want to add a duplicat...

  • Newbie
  • If a user adds a song from recommended songs through the normal interaction (... icon -> Add To Playlist -> choose current playlist) and then clicks the Add button that appears in the Recommend...
  • 1258 Views
  • 0 replies
  • 1 likes
  • Windows
  • 1258 Views
  • 0 replies
  • 1 likes

Error Code 17 - Can't uninstall or reinstall

Hi, I'm hoping someone can help!! - I have downloaed Spotify, it errors on install (ERROR: 17)- It is displaying in add/remove programs but I can't uninstall it "You do not have sufficiuent access to uninstall Spotify" > This is displayed even when I...

  • Newbie
  • Hi,   I'm hoping someone can help!!   - I have downloaed Spotify, it errors on install (ERROR: 17) - It is displaying in add/remove programs but I can't uninstall it "You do not have s...
  • 401 Views
  • 0 replies
  • 0 likes
  • Windows
  • 401 Views
  • 0 replies
  • 0 likes

Desktop client loses connection to phone

Some background. My laptop will not connect to my Bluetooth stereo. To work around this I listen to Spotify on my phone connected to my stereo and control it using my desktop while working.After listening to Spotify for an extended session I will los...

  • Newbie
  • Some background.  My laptop will not connect to my Bluetooth stereo.  To work around this I listen to Spotify on my phone connected to my stereo and control it using my desktop wh...
  • 287 Views
  • 0 replies
  • 0 likes
  • Windows
  • 287 Views
  • 0 replies
  • 0 likes

Solved!! Error Code 2

Hi all, I got error code 2 when updating to latest update. I followed the instructions but get the same notice. I have tried to uninstall to reinstall and it did not work. I am running windows 7. Spoiler (Highlight to read)

Untitled.jpg
  • Newbie
  • Hi all,   I got error code 2 when updating to latest update. I followed the instructions but get the same notice. I have tried to uninstall to reinstall and it did not work. I am running windo...
  • lalunaspace
  • Newbie
  • 149009 Views
  • 47 replies
  • 0 likes
  • Windows
  • 149009 Views
  • 47 replies
  • 0 likes

Spotify keeps cutting out

During songs Spotify keeps cutting out and an errors states that "Can't play the current song" even though it's just been playing.I tried restarting the app and get about 5minutes of play time before the same thing happens again.Once it happens I can...

  • Casual Listener
  • During songs Spotify keeps cutting out and an errors states that "Can't play the current song" even though it's just been playing. I tried restarting the app and get about 5minutes of play time befo...
  • 859 Views
  • 0 replies
  • 1 likes
  • Windows
  • 859 Views
  • 0 replies
  • 1 likes

Sorting for audiodramas in podcasts?

Hi all! My first post here today. I've really been enjoying the podcast section on Spotify, and it's become my favourite app to listen to podcasts on. I am a huge of audiodramas podcasts, which are found under the "storytellers" category. However, th...

  • Newbie
  • Hi all!   My first post here today. I've really been enjoying the podcast section on Spotify, and it's become my favourite app to listen to podcasts on.   I am a huge of audiodrama...
  • 315 Views
  • 0 replies
  • 0 likes
  • Windows
  • 315 Views
  • 0 replies
  • 0 likes

Solved!! "Can't connect to Spotify. Trying again now..." error on a Win10 Laptop/Tablet

Hi, I recently installed the Spotify App on my Win10 Laptop and am trying to access my account through there. Unfortunately, I cannot log-in and I constantly get the error "Cannot connect to Spotify. Trying again now..." I've tried uninstalling and r...

  • Casual Listener
  • Hi,   I recently installed the Spotify App on my Win10 Laptop and am trying to access my account through there. Unfortunately, I cannot log-in and I constantly get the error "Cannot connect to...
  • Robrat41
  • Casual Listener
  • 4029 Views
  • 6 replies
  • 0 likes
  • Windows
  • 4029 Views
  • 6 replies
  • 0 likes

Solved!! Error 112

I installed Spotify but cannot connect. The signin process hangs and I get "error 112" after a while and mentioning a firewall issue. What ports should be open for Spotify to connect?

  • Newbie
  • I installed Spotify but cannot connect. The signin process hangs and I get "error 112" after a while and mentioning a firewall issue.   What ports should be open for Spotify to connect? 
  • Louis_241
  • Newbie
  • 49481 Views
  • 84 replies
  • 1 likes
  • 49481 Views
  • 84 replies
  • 1 likes

Is it possible to search through local music files?

Hey guys, I use Spotify for a while now, but with the last bigger update (was still in the end of 2014 I think) the program lost the for me most important function. In the previous versions it was possible so search through your local music library, ...

  • Visitor
  • Hey guys,   I use Spotify for a while now, but with the last bigger update (was still in the end of 2014 I think) the program lost the for me most important function. In the previous versions ...
  • Jezbo
  • Music Fan
  • 533 Views
  • 2 replies
  • 1 likes
  • Windows
  • 533 Views
  • 2 replies
  • 1 likes

Organise in folders

I want to organise my favourite albums and playlist in folders an subfolders. How do I move an album or playlist from one folder to another?

  • Regular
  • I want to organise my favourite albums and playlist in folders an subfolders. How do I move an album or playlist from one folder to another?
  • JaapB
  • Regular
  • 2460 Views
  • 8 replies
  • 1 likes
  • Windows
  • 2460 Views
  • 8 replies
  • 1 likes

Change the order of my playlist

Hi everyone, I have read alot of old posts about changing the order of my playlist (called Hawaii)I've read "Click Artist", "click track name", "click 3 dots", "click green triangle".. none of which I can find as I think the posts Im reading are too ...

  • Newbie
  • Hi everyone,   I have read alot of old posts about changing the order of my playlist (called Hawaii) I've read "Click Artist", "click track name", "click 3 dots", "click green triangle".. non...
  • IguanaSetup
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Spotify desktop app crashing on startup - Windows 8.1

For two days I have been unable to use the Spotify desktop app on Win8.1. It crashes immediately on startup. Yes, I uninstalled the app and have done a clean re-install, but to no avail. My version is 0.9.10.22.gf87988f9. Most annoying, but what can ...

  • Gig Goer
  • For two days I have been unable to use the Spotify desktop app on Win8.1. It crashes immediately on startup. Yes, I uninstalled the app and have done a clean re-install, but to no avail. My version i...
  • Jhonny_b
  • Newbie
  • 34484 Views
  • 23 replies
  • 1 likes
  • Windows
  • 34484 Views
  • 23 replies
  • 1 likes