Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Hi friends, I am wanting to know if I am able to upload songs from my computer onto my Spotify “local files”, download them onto my phone, and then delete the songs off my computer. if I delete the songs off my computer, will they no longer be playab...
Hi friends, I am wanting to know if I am able to upload songs from my computer onto my Spotify “local files”, download them onto my phone, and then delete the songs off my computer. &...
Community Legend
1624 Views
2 replies
1 likes
Just like the title says and the picture shows. This is all I get from spotify on the desktop. It just shuts down after I get this screen for about 2 seconds. What can I do to fix this?Sorry if there's already a topic considering this issue but I cou...
Just like the title says and the picture shows. This is all I get from spotify on the desktop. It just shuts down after I get this screen for about 2 seconds. What can I do to fix this? Sor...
Community Legend
901 Views
1 replies
0 likes
My wife is an artist on Spotify and has created several playlists.However, when I search for her and find her page, the playlist are not showing at the bottom of the page and she doesn't have a public playlist button on her page.Help, please!Thank yo...
My wife is an artist on Spotify and has created several playlists. However, when I search for her and find her page, the playlist are not showing at the bottom of the page and she doesn't have a pub...
Spotify Star
1183 Views
1 replies
0 likes
Hi,My friend feed doesn't work anymore, it seems that it cannot detect my Facebook friends... It says that I have 0 Facebook Friends on Spotify, though it's wrong...I looked at the application parameters on Facebook, and it seems that Spotify didn't ...
Hi, My friend feed doesn't work anymore, it seems that it cannot detect my Facebook friends... It says that I have 0 Facebook Friends on Spotify, though it's wrong... I looked at the application pa...
371 Views
0 replies
0 likes
A while ago the windows desktop player as well as the andoid player changed behaviour:Old: If "Repeat One" was selected it sayed even if a new track was manually selected. It was changed to "Repeat Playlist" if the "Next" button was clicked.New: "Rep...
A while ago the windows desktop player as well as the andoid player changed behaviour: Old: If "Repeat One" was selected it sayed even if a new track was manually selected. It was changed to "Repeat...
Casual Listener
644 Views
2 replies
2 likes
Resulta que cuando trato de eliminar una canción que ya no la quiero tener, doy clic derecho y luego le doy a eliminar de tu biblioteca y se quita el check que indica que esta guardada pero pasa unos segundos y automaticamente vuelve a ponerse el che...
Resulta que cuando trato de eliminar una canción que ya no la quiero tener, doy clic derecho y luego le doy a eliminar de tu biblioteca y se quita el check que indica que esta guardada pero pasa unos...
5058 Views
0 replies
5 likes
Hi y'all, i am going crazy trying to find a way to sort my playlist. Am using window desktop (was on the online one) now, got it hoping to be albe to have some control over the lists. Not possible?? Seems you can ONLY sort Alpahbetically (huh? who ca...
Hi y'all, i am going crazy trying to find a way to sort my playlist. Am using window desktop (was on the online one) now, got it hoping to be albe to have some control over the lists. Not...
Casual Listener
6225 Views
6 replies
1 likes
there is a problem in playing a song its like a broken record
there is a problem in playing a song its like a broken record
349 Views
0 replies
0 likes
I've tried to be patient with this, i've tried many different options posted here to resolve this issue and nothing has worked so far.Everytime I attempt to uninstall spotify from my control panel it tells me spotify has stopped workingI've tried it ...
I've tried to be patient with this, i've tried many different options posted here to resolve this issue and nothing has worked so far. Everytime I attempt to uninstall spotify from my control panel ...
Community Legend
1905 Views
7 replies
0 likes
The option to "Saved Albums Only" setting does not persist after closing Spotify. It keeps turning itself off, adding an additional step to play saved albums, since I use the albums section only for full saved albums.
The option to "Saved Albums Only" setting does not persist after closing Spotify. It keeps turning itself off, adding an additional step to play saved albums, since I use the albums sec...
Newbie
765 Views
2 replies
4 likes
Hi! First post here! So, me and my friend are facing a very annoing problem inside Spotify for some weeks now. We can play no songs from some specific artists. But the bands are not the same for us both! For example, I can't play any RHCP, Iron Maide...
Hi! First post here! So, me and my friend are facing a very annoing problem inside Spotify for some weeks now. We can play no songs from some specific artists. But the bands are not the...
Newbie
398 Views
1 replies
0 likes
I've recently noticed that my Spotify Connect devices (Sonos) are available within my Windows desktop Spotify app, even while not at home and connected to the wifi where those devices live. I can even choose to switch the output to my home Sonos inst...
I've recently noticed that my Spotify Connect devices (Sonos) are available within my Windows desktop Spotify app, even while not at home and connected to the wifi where those devices live. I can eve...
584 Views
0 replies
0 likes
When I right click on a song to add to queue and then left click the song, nothing is happening. This is a fault that has only started today but is becoming frustrating. Does anyone know what the problem is and how I can resolve it?
When I right click on a song to add to queue and then left click the song, nothing is happening. This is a fault that has only started today but is becoming frustrating. Does anyone know what the pro...
281 Views
0 replies
0 likes
The CPU usage spikes a lot during ads. Not only video ads, but regular ones two. I've seen the usage to go up to over 70% !!! That's not normal. I personally don't mind ads, but there's something wrong with them. Specs:Windows 10 Education with the l...
The CPU usage spikes a lot during ads. Not only video ads, but regular ones two. I've seen the usage to go up to over 70% !!! That's not normal. I personally don't mind ads, but there's something wro...
533 Views
0 replies
0 likes
For some time now I can't play any song by The xx or Lana Del Rey, previously on my phone it said that I discovered a premium option when I tried to shuffle play their songs, but on my PC it said that their songs are unavailable, now that I acquired ...
For some time now I can't play any song by The xx or Lana Del Rey, previously on my phone it said that I discovered a premium option when I tried to shuffle play their songs, but on my PC it said tha...
405 Views
0 replies
0 likes
I have updated my windows 10 to the latest creators fall update. After that the desktop app stops at the end of a song claiming it cannot play. Somtimes it's at the beginning of a song. I have reinstalled spotifiy with the latest windows app version ...
I have updated my windows 10 to the latest creators fall update. After that the desktop app stops at the end of a song claiming it cannot play. Somtimes it's at the beginning of a song....
Regular
1005 Views
2 replies
0 likes
Just what the title says, Spotify uninstalled itself and won't let me reinstall, even after I deleted the Appdata local and roaming folders. Is there a fix? Regards, Artem ''Artemenovic''
Just what the title says, Spotify uninstalled itself and won't let me reinstall, even after I deleted the Appdata local and roaming folders. Is there a fix? Regards, Artem ''...
Roadie
9101 Views
4 replies
0 likes
I have a strange problem with SpotifyMy setup, PC (with a screen directly connected with dvi) ->hdmi -> hdmi splitter (to stereo and projector). Now, the sound should always go out through the hdmi to the stereo no matter if the screen or the project...
I have a strange problem with Spotify My setup, PC (with a screen directly connected with dvi) ->hdmi -> hdmi splitter (to stereo and projector). Now, the sound should always go out t...
309 Views
0 replies
0 likes
On the spotify desktop app, the ui is all messed up. Various text seems to be "boxed in" and there are squares of black
On the spotify desktop app, the ui is all messed up. Various text seems to be "boxed in" and there are squares of black
453 Views
0 replies
0 likes
I have a playlist "Starred" that I had saved 3000+ songs to, everything from bands with names that start with numbers through ZZTop. I just found today that everything prior to Randy Newman (alphabetically) was missing. I have started transferring so...
I have a playlist "Starred" that I had saved 3000+ songs to, everything from bands with names that start with numbers through ZZTop. I just found today that everything prior to Randy Newman (al...
288 Views
0 replies
0 likes
