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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136226 Views
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  • 24 likes
  • Mac
    Windows
  • 136226 Views
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  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52626 Views
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  • 33 likes
  • Windows
  • 52626 Views
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  • 33 likes

Superuser Contribution sound quality

do you apreciate any change of sound quality enabling and disabling the switch of streaming in high quality in preferences?

  • Newbie
  • do you apreciate any change of sound quality enabling and disabling the switch of streaming in high quality in preferences?
  • Maria_B
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • Windows
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop player says offline, won't play. (but I'm connected)

Hello... I use premium... the player on my desktop is saying it's offline and will not play. But I'm connected and the internet is working fine. I'm listening now on the web player. Any help/reasons would be great! Already restarted and reinstalled.....

  • Casual Listener
  • Hello...   I use premium... the player on my desktop is saying it's offline and will not play. But I'm connected and the internet is working fine. I'm listening now on the web player. 😞 &nbs...
  • Maria_B
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • Windows
  • 282 Views
  • 1 replies
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[desktop] reducing the size of the thumbnails while making a search?

Hi !When i run a search of playlists or albums in the windows desktop app, the thumbnails are displayed very large despite the fact I zoomed out 2 times :Previously, they were displayed smaller and the browsing between a list of 10 or 20 playlists/al...

spotify_bug2.JPG
  • Roadie
  • Hi ! When i run a search of playlists or albums in the windows desktop app, the thumbnails are displayed very large despite the fact I zoomed out 2 times : Previously, they were displayed sma...
  • 291 Views
  • 0 replies
  • 1 likes
  • Windows
  • 291 Views
  • 0 replies
  • 1 likes

keine songs am PC verfügbar

Ich habe mir die app am PC heruntergeladen und es sind leider keine songs verfügbar warum?

  • Newbie
  • Ich habe mir die app am PC heruntergeladen und es sind leider keine songs verfügbar  warum?
  • 91 Views
  • 0 replies
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  • Windows
  • 91 Views
  • 0 replies
  • 0 likes

PC playlist songs not ALL available on mobile

Howdy, I have checked the download box for one of my playlists filled with my local files, I believe that worked fine.The issue i am having is that not all of those local file songs downloaded are available for streaming on my mobile app, most of the...

  • Newbie
  • Howdy,   I have checked the download box for one of my playlists filled with my local files, I believe that worked fine. The issue i am having is that not all of those local file songs downlo...
  • 98 Views
  • 0 replies
  • 0 likes
  • Windows
  • 98 Views
  • 0 replies
  • 0 likes

Solved!! Sharing to Facebook

I seem to not be able to share to Facebook what I am playing. I used to be very easy: just click on Share in the "..." area and there it goes. Recenlty it seems Spotify has changed the interface and when you click on Share, up pops a social media pic...

  • Casual Listener
  • I seem to not be able to share to Facebook what I am playing. I used to be very easy: just click on Share in the "..." area and there it goes.  Recenlty it seems Spotify has changed the interfac...
  • MattSuda
  • Spotify Star
  • 1498 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1498 Views
  • 3 replies
  • 0 likes

Solved!! Can't share

I was until now able to share an idividual song to facebook by right clicking on the song which opened a box from which I selected facebook and it was shared, wonderful. Now when I right click the song It opens up a box that says share link to clipbo...

  • Regular
  •  I was until now able to share an idividual song to facebook by right clicking on the song which opened a box from which I selected facebook and it was shared, wonderful. Now when I right click ...
  • MattSuda
  • Spotify Star
  • 15330 Views
  • 12 replies
  • 0 likes
  • Windows
  • 15330 Views
  • 12 replies
  • 0 likes

Does not play new song if song is removed after start

Basically:Start/restart Spotify. It has song A selected from last playlist (top song in my case). I listen to A and decide to remove it. B is now top song on it's place. A is still playing. I try to play B instead but pressing play/stop only affects ...

  • Casual Listener
  • Basically: Start/restart Spotify. It has song A selected from last playlist (top song in my case). I listen to A and decide to remove it. B is now top song on it's place. A is still playing. I try t...
  • kushzei
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • Windows
  • 184 Views
  • 1 replies
  • 0 likes

Friend feed not showing my friends

I previously had a problem where my Friend Feed didn't load at all and today Spotify Support helped me to change to account where Friend Feed was working just fine at the start. I'm using Facebook linked profile and I think this new problem started a...

  • Newbie
  • I previously had a problem where my Friend Feed didn't load at all and today Spotify Support helped me to change to account where Friend Feed was working just fine at the start. I'm using Facebook li...
  • 201 Views
  • 0 replies
  • 1 likes
  • Windows
  • 201 Views
  • 0 replies
  • 1 likes

Start playing music on desktop app, then randomly will play from phone instead.

As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nougat)! Sometimes it'll play from both computer and p...

  • Regular
  • As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nou...
  • 119 Views
  • 0 replies
  • 1 likes
  • Windows
  • 119 Views
  • 0 replies
  • 1 likes

2 issues

First issue is that nobody can find my account on spotify or any of my playlists. Second issue is that when I close out of Spotify the border remains. sometimes when I click on things in the app nothing happens i have to click on them multiple times....

  • Newbie
  • First issue is that nobody can find my account on spotify or any of my playlists.  Second issue is that when I close out of Spotify the border remains. sometimes when I click on things in the a...
  • Sebasty
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Windows
  • 140 Views
  • 1 replies
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Superuser Contribution Danish s*x toy ad on Spotify!?

Dear Spotify, Don't distribute s*x toy ads, not even if the account's age is 18+. I don't need to explain why. Just remove them.(The specific ad I'm talking about is from "Orion-erotik") Thanks in advance.Simon.

  • Regular
  • Dear Spotify,   Don't distribute s*x toy ads, not even if the account's age is 18+.  I don't need to explain why. Just remove them. (The specific ad I'm talking about is from "Orion-ero...
  • Erika
  • Roadie
  • 453 Views
  • 8 replies
  • 0 likes
  • Windows
  • 453 Views
  • 8 replies
  • 0 likes

deleting & hiding local files

how do you delete local files from a source you opened and can you hide songs from local files while showing others from another source

  • Casual Listener
  • how do you delete local files from a source you opened and can you hide songs from local files while showing others from another source
  • 146 Views
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  • Windows
  • 146 Views
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Re: Inbox and messages

Haha, thats funny, decided to take a look in here once again and found your message right on the bottom. turns out that the comment was made by ME. I just tried to access it via my profile and got a "The message you are trying to access is not availa...

  • Music Fan
  • Haha, thats funny, decided to take a look in here once again and found your message right on the bottom. turns out that the comment was made by ME.   I just tried to access it via my profile a...
  • 329 Views
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  • 3 likes
  • 329 Views
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  • 3 likes

Re: Inbox and messages

As far as I know Deezer is the only one that has anything social. I had just left Deezer because they really hadn't done any other development on social in the 1+ year I was there and swithed to a family subscription on Spotify for about a week when ...

  • Music Fan
  • As far as I know Deezer is the only one that has anything social. I had just left Deezer because they really hadn't done any other development on social in the 1+ year I was there and swithed to&nbsp...
  • 322 Views
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  • 5 likes
  • 322 Views
  • 0 replies
  • 5 likes

Re: Inbox and messages

I made a screenshot of the deleted message:

  • Music Fan
  • I made a screenshot of the deleted message:
  • 4187 Views
  • 0 replies
  • 16 likes
  • 4187 Views
  • 0 replies
  • 16 likes

Re: Inbox and messages

@ luceiia So I didn't imagine they'd deleted that comment!Spotify - as removing social features is such a leap forward for your product, why do you fear competitors that still have such a laughably old-fashioned function?

  • Roadie
  • @ luceiia So I didn't imagine they'd deleted that comment! Spotify - as removing social features is such a leap forward for your product, why do you fear competitors that still have such a laughably...
  • 103 Views
  • 0 replies
  • 2 likes
  • 103 Views
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Re: Inbox and messages

So what alternate service offers similar social funtionality? After being ignored here and on Twitter, I'm ready to jump ship myself.

  • Roadie
  • So what alternate service offers similar social funtionality? After being ignored here and on Twitter, I'm ready to jump ship myself. 
  • 110 Views
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  • 4 likes
  • 110 Views
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Initial Load Time Unacceptable (Windows Desktop)

Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web browser, hop on youtube, do a search, rifle through results, and ...

  • Newbie
  • Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web brow...
  • Gerrie1
  • Newbie
  • 341 Views
  • 1 replies
  • 4 likes
  • Windows
  • 341 Views
  • 1 replies
  • 4 likes

Artist Info / Discovered on ... playlist reset or removed

I'm looking at the artist info alot, always checking the playlist that the artist was discovered on. Today i noticed that some playlists were removed on the info tab. Is this info resetted once a month or so, or how does it work? For example this cze...

  • Community Legend
  • I'm looking at the artist info alot, always checking the playlist that the artist was discovered on. Today i noticed that some playlists were removed on the info tab. Is this info resetted once a mon...
  • MattSuda
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • Windows
  • 346 Views
  • 3 replies
  • 0 likes