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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 138463 Views
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  • 26 likes
  • Mac
    Windows
  • 138463 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54392 Views
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  • 33 likes
  • Windows
  • 54392 Views
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  • 33 likes

music very soft

Hi, Music that i play from spotify is very soft on my bluetooth speaker. Other players play the music very louder. regards, Sander

  • Casual Listener
  • Hi,   Music that i play from spotify is very soft on my bluetooth speaker. Other players play the music very louder.   regards,   Sander
  • 283 Views
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  • Windows
  • 283 Views
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song stops for 1 sec and goes on again

hi all i have a problem sins today i play a song and nothing wrong but then it stops for like 1 sec and goes on again i updated everything nothing works i have premium

  • Newbie
  • hi all i have a problem sins today i play a song and nothing wrong but then it stops for like 1 sec and goes on again i updated everything nothing works i have premium
  • 195 Views
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  • 1 likes
  • Windows
  • 195 Views
  • 0 replies
  • 1 likes

All songs greyed out

Hi, I have been trying to figure out what it going on with my playlists. I woke up a few days ago and all my songs were greyed out. I can still find the greyed out songs on spotify and play them, but I have been building playlists for a long time and...

  • Casual Listener
  • Hi, I have been trying to figure out what it going on with my playlists. I woke up a few days ago and all my songs were greyed out. I can still find the greyed out songs on spotify and play them, but...
  • newrkv
  • Casual Listener
  • 452 Views
  • 2 replies
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  • Windows
  • 452 Views
  • 2 replies
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Solved!! No album page will load today

No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for an album I'm currently listening to - obviously it i...

  • Regular
  • No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for a...
  • FantasticWonder
  • Regular
  • 528 Views
  • 5 replies
  • 1 likes
  • Windows
  • 528 Views
  • 5 replies
  • 1 likes

New bug in Spotify for Windows

Just today, I updated to the latest version of Spotify for Windows 10 and ever since updating, I can not load any new albums after searching for them. I also can not open any artist pages of any kind. The problem is not the internet connection. I can...

  • Newbie
  • Just today, I updated to the latest version of Spotify for Windows 10 and ever since updating, I can not load any new albums after searching for them. I also can not open any artist pages of any kind...
  • 282 Views
  • 0 replies
  • 5 likes
  • Windows
  • 282 Views
  • 0 replies
  • 5 likes

No album page will load after update

No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for an album I'm currently listening to - obviously it i...

  • Regular
  • No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for a...
  • 229 Views
  • 0 replies
  • 1 likes
  • Windows
  • 229 Views
  • 0 replies
  • 1 likes

Expanding playlist descriptions

So recently I followed this playlist, and there's a link I'd like to follow to contact the original creator, but I can't seem to find any way to expand the description, and some people seem to say it's not even possible. If there is actually no way, ...

  • Newbie
  • So recently I followed this playlist, and there's a link I'd like to follow to contact the original creator, but I can't seem to find any way to expand the description, and some people seem to say it...
  • 1051 Views
  • 0 replies
  • 10 likes
  • Windows
  • 1051 Views
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  • 10 likes

Playlist bug. Let PL finish, click the last song and the FIRST song in the PL will play.

Desktop app on PC, Win 7. See attached file for app and system details.There is a bug when playing a playlist or an album. (Any list of songs really). To reproduce the error:1. Make sure Auto Play, Shuffle and Repeat is off.2. Start playing the last ...

  • Newbie
  • Desktop app on PC, Win 7. See attached file for app and system details. There is a bug when playing a playlist or an album. (Any list of songs really).    To reproduce the error: 1. Mak...
  • 338 Views
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  • Windows
  • 338 Views
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Skipping all songs, 'song not available'

Hi there! My spotify on my desktop abruptly isn't working at all today. I cannot listen to any songs in my existing playlists (as I've done many times before) or through browsing. Whenever I click on a song it says 'This song is not available. If you...

  • Casual Listener
  • Hi there!   My spotify on my desktop abruptly isn't working at all today. I cannot listen to any songs in my existing playlists (as I've done many times before) or through browsing.   W...
  • 333 Views
  • 0 replies
  • 1 likes
  • Windows
  • 333 Views
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Linking local files to catgalogue

So I've had local files for a long time, and I could add them in my library as music linked to the Spotify catalogue just as usual, but today I started cleaning up a bit (I had the same album split into two different parts, etc...) and when I tried t...

  • Casual Listener
  • So I've had local files for a long time, and I could add them in my library as music linked to the Spotify catalogue just as usual, but today I started cleaning up a bit (I had the same album split i...
  • 269 Views
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  • Windows
  • 269 Views
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Improper version update for Windows 10 app

The Windows app store tells me that v1.57.332.0. is available. I update and end up with v1.0.56.505. Now the store says I'm up to date with v1.57.332.0. Why such a discrepancy in versioning?

  • Roadie
  • The Windows app store tells me that v1.57.332.0. is available.   I update and end up with v1.0.56.505.  Now the store says I'm up to date with v1.57.332.0.   Why such a discrepancy...
  • 263 Views
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  • Windows
  • 263 Views
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Desktop and Mobile not scrobbling for LastFM

I recently got Spotify Premium (and recently updated Spotify on Desktop) today and it's not scrobbling at all. I've tried disconnecting/reconnecting and reinstalling and it's not working. Moreover, I use Spotify on iOS and I don't I remember it ever ...

  • Newbie
  • I recently got Spotify Premium (and recently updated Spotify on Desktop) today and it's not scrobbling at all. I've tried disconnecting/reconnecting and reinstalling and it's not working. Moreover, I...
  • 289 Views
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  • Windows
  • 289 Views
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Spotify reinstalls every time you restart windows 10.

It is time to fix this embarrassing problem that you have had with the installer for at least 1 year. Every time i start Spotify after a reboot of my windows 10 machines the installer kicks in and reinstalls. This is a really enjoying and stupid erro...

  • Casual Listener
  • It is time to fix this embarrassing problem that you have had with the installer for at least 1 year. Every time i start Spotify after a reboot of my windows 10 machines the installer kicks in and re...
  • 1046 Views
  • 0 replies
  • 5 likes
  • Windows
  • 1046 Views
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Spotify crashes when trying to play all playlists in a folder

I know this used to work perfectly fine since I've made several folders with mutliple playlists. But now whenever I click the play button on a folder, the program crashes. I'm using the most recent version of Spotify, so this is clearly a new bug.Thi...

  • Music Fan
  • I know this used to work perfectly fine since I've made several folders with mutliple playlists. But now whenever I click the play button on a folder, the program crashes. I'm using the most recent v...
  • starfunkl
  • Newbie
  • 444 Views
  • 2 replies
  • 0 likes
  • Windows
  • 444 Views
  • 2 replies
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Keyboard shortcut for Spotify connect volume?

Hi, Is there a keyboard shortcut for increasing and decreasing volume whilst using Spotify Connect from the Windows desktop application? Thanks

  • Visitor
  • Hi,   Is there a keyboard shortcut for increasing and decreasing volume whilst using Spotify Connect from the Windows desktop application?   Thanks
  • gryffyn
  • Roadie
  • 2670 Views
  • 1 replies
  • 0 likes
  • Windows
  • 2670 Views
  • 1 replies
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"next song playing" Pop up thing

Hello,when i change song or use volume buttons on my windows 10 computer a little spotfiy pop up appears telling what song is playing, is there a way to remove that? its a little annoyying

  • Newbie
  • Hello, when i change song or use volume buttons on my windows 10 computer a little spotfiy pop up appears telling what song is playing, is there a way to remove that? its a little annoyying 
  • gryffyn
  • Roadie
  • 10940 Views
  • 1 replies
  • 1 likes
  • Windows
  • 10940 Views
  • 1 replies
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Spotify Skips around like a cd

About every 10 seconds. Only on Chance The Rapper Songs. nothing else.

  • Newbie
  • About every 10 seconds. Only on Chance The Rapper Songs. nothing else.
  • 286 Views
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  • Windows
  • 286 Views
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Solved!! Multiple spotify.exe process

Hello Why there are multiple Spotify.exe processes? Why not just one? I killed them one by one but they kept coming back.

  • Visitor
  • Hello   Why there are multiple Spotify.exe processes? Why not just one? I killed them one by one but they kept coming back.      
  • gryffyn
  • Roadie
  • 31861 Views
  • 1 replies
  • 0 likes
  • Windows
  • 31861 Views
  • 1 replies
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Windows app and iPhone app play different versions of the same song

The song in question is "Bloodwork" by 36 Crazyfists on the album titled "A Snow Capped Romance." This is the only song I've encountered with this problem. There are two versions of the song that were recorded, one with harsh vocals in the middle and...

  • Visitor
  • The song in question is "Bloodwork" by 36 Crazyfists on the album titled "A Snow Capped Romance." This is the only song I've encountered with this problem. There are two versions of the song that wer...
  • 332 Views
  • 0 replies
  • 0 likes
  • Windows
  • 332 Views
  • 0 replies
  • 0 likes

window scaling issue on awkward resolution

Hi Spoitfy Team! This happened when I maximized Spotify.The below screenshot is from a 2048x1152 resolution screen, made with the built-in windows snipping tool using the window snip mode. The only modification I made to the image are my magical oran...

  • Newbie
  • Hi Spoitfy Team!   This happened when I maximized Spotify. The below screenshot is from a 2048x1152 resolution screen, made with the built-in windows snipping tool using the window snip ...
  • jessep60
  • Regular
  • 563 Views
  • 1 replies
  • 0 likes
  • Windows
  • 563 Views
  • 1 replies
  • 0 likes