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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151667 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

140038 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11319 Views

1 replies

6 likes

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Spotify Connect (Sonos) while not on home Wifi still "steals" connection

I've recently noticed that my Spotify Connect devices (Sonos) are available within my Windows desktop Spotify app, even while not at home and connected to the wifi where those devices live. I can even choose to switch the output to my home Sonos inst...

Newbie

I've recently noticed that my Spotify Connect devices (Sonos) are available within my Windows desktop Spotify app, even while not at home and connected to the wifi where those devices live. I can eve...

594 Views

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Add to queue problem on Windows 7 desktop app

When I right click on a song to add to queue and then left click the song, nothing is happening. This is a fault that has only started today but is becoming frustrating. Does anyone know what the problem is and how I can resolve it?

Newbie

When I right click on a song to add to queue and then left click the song, nothing is happening. This is a fault that has only started today but is becoming frustrating. Does anyone know what the pro...

288 Views

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High CPU usage during ads

The CPU usage spikes a lot during ads. Not only video ads, but regular ones two. I've seen the usage to go up to over 70% !!! That's not normal. I personally don't mind ads, but there's something wrong with them. Specs:Windows 10 Education with the l...

Newbie

The CPU usage spikes a lot during ads. Not only video ads, but regular ones two. I've seen the usage to go up to over 70% !!! That's not normal. I personally don't mind ads, but there's something wro...

540 Views

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Windows
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This song is unavailable

For some time now I can't play any song by The xx or Lana Del Rey, previously on my phone it said that I discovered a premium option when I tried to shuffle play their songs, but on my PC it said that their songs are unavailable, now that I acquired ...

Newbie

For some time now I can't play any song by The xx or Lana Del Rey, previously on my phone it said that I discovered a premium option when I tried to shuffle play their songs, but on my PC it said tha...

418 Views

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Windows
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Desktop problems after windows creators fall update

I have updated my windows 10 to the latest creators fall update. After that the desktop app stops at the end of a song claiming it cannot play. Somtimes it's at the beginning of a song. I have reinstalled spotifiy with the latest windows app version ...

Regular

I have updated my windows 10 to the latest creators fall update.  After that the desktop app stops at the end of a song claiming it cannot play.  Somtimes it's at the beginning of a song....

Chojin

Regular

1026 Views

2 replies

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Windows
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Solved!! Spotify uninstalled itself, reinstalling won't work because of error code 13.

Just what the title says, Spotify uninstalled itself and won't let me reinstall, even after I deleted the Appdata local and roaming folders. Is there a fix? Regards, Artem ''Artemenovic''

Casual Listener

Just what the title says, Spotify uninstalled itself and won't let me reinstall, even after I deleted the Appdata local and roaming folders.   Is there a fix?   Regards,  Artem ''...

cohenfs

Roadie

9180 Views

4 replies

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Strange behavior when turning on screen

I have a strange problem with SpotifyMy setup, PC (with a screen directly connected with dvi) ->hdmi -> hdmi splitter (to stereo and projector). Now, the sound should always go out through the hdmi to the stereo no matter if the screen or the project...

Newbie

I have a strange problem with Spotify My setup, PC (with a screen directly connected with dvi) ->hdmi -> hdmi splitter (to stereo and projector).   Now, the sound should always go out t...

318 Views

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Windows
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Spotify Desktop ui glitching out

On the spotify desktop app, the ui is all messed up. Various text seems to be "boxed in" and there are squares of black

Newbie

On the spotify desktop app, the ui is all messed up. Various text seems to be "boxed in" and there are squares of black

459 Views

0 replies

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A lot of songs in a playlist are gone

I have a playlist "Starred" that I had saved 3000+ songs to, everything from bands with names that start with numbers through ZZTop. I just found today that everything prior to Randy Newman (alphabetically) was missing. I have started transferring so...

Casual Listener

I have a playlist "Starred" that I had saved 3000+ songs to, everything from bands with names that start with numbers through ZZTop.  I just found today that everything prior to Randy Newman (al...

293 Views

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Windows
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My spotify won't play songs

It was working before & now after it reinstalled itself again(does this alot) it's not playing songs. I use Windows 7 & the desktop program. I signin using Facebook info. I have tried the clearing the storage -still not working. I signed out of spoti...

Regular

It was working before & now after it reinstalled itself again(does this alot) it's not playing songs. I use Windows 7 & the desktop program. I signin using Facebook info. I have tried the cle...

GuardianAngel67

Regular

417 Views

1 replies

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Windows
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Auto Overlay?

Is there a way to have the overlay automatically pop up when the song changes? I notice it does this when I change songs myself, but it'd be great to have an option to have it show up everytime the song changes. Thanks.

Newbie

Is there a way to have the overlay automatically pop up when the song changes? I notice it does this when I change songs myself, but it'd be great to have an option to have it show up everytime the s...

432 Views

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Installing or Starting Spotify (error 17 - group policy)

Hello, I just wanted to add a tip, I think no one has mentioned yet about this problem installing Spotify (error 17, blocked by group policy etc.) I had this problem and found out that it was CryptoPrevent policies blocking the installation, and it w...

Newbie

Hello, I just wanted to add a tip, I think no one has mentioned yet about this problem installing Spotify (error 17, blocked by group policy etc.)   I had this problem and found out that it wa...

720 Views

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Web Player
Windows
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Sign in Problems

I have problems logging into Spotify from my iMac. It works fine (offline) on the phone though, so there's nothing wrong with my WiFi connection. When I try to log in it comes up a "firewall error 117" - however, I do not have the firewall active (tu...

Regular

I have problems logging into Spotify from my iMac. It works fine (offline) on the phone though, so there's nothing wrong with my WiFi connection. When I try to log in it comes up a "firewall error 11...

403 Views

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Windows
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Shuffle Glitch

Hi! I have noticed two very strange glitches to do with shuffle on both the Windows and iOS version of spotify: Re-shuffling a list by pressing the shuffle button twice will retain the next song and not consider it when shuffling.Shuffling will shuff...

Casual Listener

Hi!   I have noticed two very strange glitches to do with shuffle on both the Windows and iOS version of spotify:   Re-shuffling a list by pressing the shuffle button twice will retain...

657 Views

0 replies

3 likes

Windows
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A Firewall May be blocking Spotify... Error Code 15

Hi Everyone! I'm not able to login Spotify in my laptop as it says that a firewall may be blocking it, showing the error code 15. I have tried disabling Windows Defender on my Windows 10 laptop, but it still won't work. Logging in my other devices do...

Newbie

Hi Everyone!   I'm not able to login Spotify in my laptop as it says that a firewall may be blocking it, showing the error code 15. I have tried disabling Windows Defender on my Windows 10 lap...

2546 Views

0 replies

2 likes

Windows
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Premium account but no valid profile ???

Help! I have a premium account in Spotify. It says "The specified user does not have a valid profile ??? Also.. Spotify does not post on my activity log anymore even if I re-toggle the switch and removing the app and adding it again. How do I fix the...

Regular

Help! I have a premium account in Spotify. It says "The specified user does not have a valid profile ???   Also.. Spotify does not post on my activity log anymore even if I re-toggle the switc...

SteveeB

Casual Listener

16333 Views

18 replies

2 likes

Windows
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The Perfect Multi-room integrater

I work for a retailer that carries Sonos, SoundTouch, Heos, Etc. The list of companies and products continues to grow. Spotify is awesome and gives you access to devices connected to the same Wi-Fi network. How cool would it be if there was a plus si...

Newbie

I work for a retailer that carries Sonos, SoundTouch, Heos, Etc.  The list of companies and products continues to grow.  Spotify is awesome and gives you access to devices connected to the ...

524 Views

0 replies

1 likes

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Desktop app (windows) takes forever to download playlists

Recently since the last update, the playlists are taking a long time to download, some of them with only a few musics take the entire day to download. I tested my internet and my connection is running normally at high speed. I thinked that reinstall ...

Casual Listener

Recently since the last update, the playlists are taking a long time to download, some of them with only a few musics take the entire day to download. I tested my internet and my connection is runnin...

439 Views

0 replies

0 likes

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Premium - Downloaded Songs Not Playing and Grayed Out

So I've been having this problem since I've started to use my boyfriend's computer. Before, I've never had an issue. My boyfriend has quite a bit of music on his computer itself, but I still use Spotify because he doesn't have nearly enough music tha...

Newbie

So I've been having this problem since I've started to use my boyfriend's computer. Before, I've never had an issue.    My boyfriend has quite a bit of music on his computer itself, but I...

612 Views

0 replies

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Album songs order incorrect in win app

Hello,The songs order for 21 Savage's album Issa Album appear to be incorrect in the app (see screenshot below). I wouldn't have noticed it if it weren't for checking the lyrics on genius.com. So I searched for a 3rd source, found several links that ...

Newbie

Hello, The songs order for 21 Savage's album Issa Album appear to be incorrect in the app (see screenshot below). I wouldn't have noticed it if it weren't for checking the lyrics on genius.com. &...

773 Views

0 replies

0 likes

Windows
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