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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1716 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146012 Views

83 replies

27 likes

  • 146012 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130953 Views

294 replies

22 likes

  • 130953 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10995 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Ads banner to the Browse section take 20% of my CPU power

Hello,I noticed that the new banner ads in the browse section take 20% of my CPU ressources:Spotify usually take less than 1% of my CPU capacity when playing a song, but I noticed that with this ads (the one with the background which change of color ...

Newbie

Hello, I noticed that the new banner ads in the browse section take 20% of my CPU ressources: Spotify usually take less than 1% of my CPU capacity when playing a song, but I noticed that with this ...

400 Views

0 replies

1 likes

Windows
  • 400 Views
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  • 1 likes

My playlists are now "Made by Spotify" and therefore I am unable to edit them?

So about three months ago I made some playlists on Spotify. Now I have come back to those playlists and attempted to add more songs to them but I am unable to as I no longer own them I just "follow" them and they all say "Made by Spotify". How do I f...

Casual Listener

So about three months ago I made some playlists on Spotify. Now I have come back to those playlists and attempted to add more songs to them but I am unable to as I no longer own them I just "follow" ...

Sebasty

Community Legend

1006 Views

5 replies

0 likes

Windows
  • 1006 Views
  • 5 replies
  • 0 likes

Windows Desktop Client Creating Playlist Tracks Not Listed

I created a new playlist using the Windows desktop client. Added three albums to the list but when I click on the list only one track shows and it only plays that one track. If I go to the web site and look at the playlist all tracks show. I have tri...

Casual Listener

I created a new playlist using the Windows desktop client.  Added three albums to the list but when I click on the list only one track shows and it only plays that one track.  If I go to th...

RonV42

Casual Listener

337 Views

1 replies

0 likes

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some artists are not playing on my devices

hello,i have been listening wiz khalifa for a long time, but for a few days i cant listen him. when i click to any song he has, i get an error says that '' this song is not available''. i asked my homemate to try to listen wiz khalifa and he did not ...

Newbie

hello, i have been listening wiz khalifa for a long time, but for a few days i cant listen him. when i click to any song he has, i get an error says that '' this song is not available''. i asked my&...

436 Views

0 replies

1 likes

Windows
  • 436 Views
  • 0 replies
  • 1 likes

Can't hear a specific artist

Hey, I can't hear most songs from Eminem, Spotify says that "This song is not available, If you have the file on your computer you can import it." it is only on my pc I can't hear him, I have tried to uninstall the program, I can hear the same playli...

Newbie

Hey, I can't hear most songs from Eminem, Spotify says that "This song is not available, If you have the file on your computer you can import it." it is only on my pc I can't hear him, I have tr...

497 Views

0 replies

0 likes

Windows
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Desktop Player Chromebook

My desktop player looks different from other ones I've seen. Other people have told me that they can see activity from other users they're following, such as the last song they listened to. I want to do this but I can't figure out how, or maybe that ...

Newbie

My desktop player looks different from other ones I've seen. Other people have told me that they can see activity from other users they're following, such as the last song they listened to. I want to...

421 Views

0 replies

0 likes

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Song Not Available Windows App/ Android

When attempting to play a few different songs by different artists I am getting the message "This song is not available. If you have the file on your computer you can import it." It won't play at all through my android app.However if I go to Spotify ...

Visitor

When attempting to play a few different songs by different artists I am getting the message "This song is not available. If you have the file on your computer you can import it." It won't play at all...

JiMy360

Music Fan

739 Views

4 replies

2 likes

Windows
  • 739 Views
  • 4 replies
  • 2 likes

Unable to Remove PlayList

I have a playlist that I cannot seem to remove. I've tried several computers (windows, mac and linux), web browser, and mobile device. Has anyone experienced this issue? If so how did you get rid of it?

Newbie

I have a playlist that I cannot seem to remove. I've tried several computers (windows, mac and linux), web browser, and mobile device. Has anyone experienced this issue? If so how did you get rid of ...

jarredmorley

Roadie

445 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify randomly skips and starts tracks; out of control

Since a few weeks, Spotify is out of control on both my laptop (Windows) and my iPhone (5s; IOS 8.1). The program randomly skips tracks after about 5-10 seconds (the exact time varies). Also, Spotify automatically starts playing tracks. On the iPhone...

Newbie

Since a few weeks, Spotify is out of control on both my laptop (Windows) and my iPhone (5s; IOS 8.1). The program randomly skips tracks after about 5-10 seconds (the exact time varies). Also, Spotify...

Katerina

Spotify Legend

2195 Views

6 replies

2 likes

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  • 6 replies
  • 2 likes

Spotify client is blank (black screen) on launch

I've seen a few other topics with similar issues but haven't had any luck with their solutions. Anytime I launch Spotify the client is blank, with only the (working?) file menus and icon at the top. See the attached screen shot. The only thing that s...

Casual Listener

I've seen a few other topics with similar issues but haven't had any luck with their solutions. Anytime I launch Spotify the client is blank, with only the (working?) file menus and icon at the ...

QuiriniusGast

Roadie

536 Views

1 replies

0 likes

Windows
  • 536 Views
  • 1 replies
  • 0 likes

Bad Suns album Language & Perspective not working ONLY in desktop client

The album Language & Perspective by Bad Suns located at spotify:album:54bO9jrn1NExmpg6Afsc2A does not work for me on the native Windows client. I'm told "This song is not available. If you have the file on your computer you can import it." whenever I...

Newbie

The album Language & Perspective by Bad Suns located at spotify:album:54bO9jrn1NExmpg6Afsc2A does not work for me on the native Windows client. I'm told "This song is not available. If you h...

469 Views

0 replies

0 likes

Windows
  • 469 Views
  • 0 replies
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Changing playlist photo doesnt work?

Hi guys, Im currently trying to change or add a picture to a playlist I have on my online account but it wont let me do it? I did this previously like 2 months ago but now its not giving me the option when I right click All I get is "Start Radio" "Co...

Newbie

Hi guys, Im currently trying to change or add a picture to a playlist I have on my online account but it wont let me do it?   I did this previously like 2 months ago but now its not giving me ...

IguanaSetup

Community Legend

843 Views

1 replies

0 likes

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  • 1 replies
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Can´t listen to some albuns

Hi guys! I'm having some problems. I cannot listen to some albuns. When I chosse a song it appears a message saying 'This song is not available. It you have the file on your computer you can import it'. This message appears while trying to play albun...

Newbie

Hi guys!   I'm having some problems. I cannot listen to some albuns. When I chosse a song it appears a message saying 'This song is not available. It you have the file on your computer you can...

brunotaurinho

Regular

613 Views

1 replies

1 likes

  • 613 Views
  • 1 replies
  • 1 likes

Stop Sync of now listening song?!

Hi,Situation:I have a smartphone on which I'm listening to spotify when I'm on the road. At home, I'm listening with my Windows desktop app. At work also with a windows desktop app. Same premium account everywhere... Problem:While working, I listen t...

Visitor

Hi, Situation: I have a smartphone on which I'm listening to spotify when I'm on the road. At home, I'm listening with my Windows desktop app. At work also with a windows desktop app. Same premium ...

IguanaSetup

Community Legend

966 Views

2 replies

0 likes

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Does local files use data?

I use spotify a ton, but im in my holiday house and there is no wifi, so im using my data hotspot so i can use my pc, but i dont know if playing local files while online will use up a costly price of data, or if its just offline! pls help quick!

Newbie

I use spotify a ton, but im in my holiday house and there is no wifi, so im using my data hotspot so i can use my pc, but i dont know if playing local files while online will use up a costly price of...

Bethany_Dawn

Community Legend

846 Views

1 replies

0 likes

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  • 1 replies
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Spotify can't play some local files when they are the next song.

Basically, I have a local file, and if it is the next song in the playlist or queue, it won't play and will give me the message that spotify can't play this file. HOWEVER, if I click on that song to play, it will play. Anyone have any help or soution...

Regular

Basically, I have a local file, and if it is the next song in the playlist or queue, it won't play and will give me the message that spotify can't play this file. HOWEVER, if I click on that song to ...

emptyother

Newbie

1725 Views

4 replies

2 likes

Windows
  • 1725 Views
  • 4 replies
  • 2 likes

Spotify Computer

Non riesco ad accedere al mio account sull'applicazione del computer (windows 10), in quanto mi viene segnalato che il paese non corrisponde a quello impostato sul profilo personaleControllando sul mio account,il paese impostato sul mio profilo è l'I...

Newbie

Non riesco ad accedere al mio account sull'applicazione del computer (windows 10), in quanto mi viene segnalato che il paese non corrisponde a quello impostato sul profilo personale Controllando sul...

462 Views

0 replies

0 likes

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Bad quality audio with Windows even with Premium

Hi all! I just cannot have good quality sound when using Spotify with Windows. I've activated the "Premium quality" option, but there is no difference at all. I'm almost sure that the sound is in 160 and not 320 despite the option activated.With Andr...

Visitor

Hi all!   I just cannot have good quality sound when using Spotify with Windows. I've activated the "Premium quality" option, but there is no difference at all. I'm almost sure that the sound ...

SABBBITH_CAT

Newbie

1336 Views

4 replies

1 likes

Windows
  • 1336 Views
  • 4 replies
  • 1 likes

Solved!! Spotify for Windows 10 - UI improvments

I think that Spotify should follow the Windows theme color settings.A good idea could be also to simplify the interface, that has too much info and it is too weight on load.You could also develop the app in UWP to make it lighter and more integrate w...

Casual Listener

I think that Spotify should follow the Windows theme color settings. A good idea could be also to simplify the interface, that has too much info and it is too weight on load. You could also de...

ilitur

Casual Listener

964 Views

2 replies

2 likes

Windows
  • 964 Views
  • 2 replies
  • 2 likes

Uploaded song doubles the running time

I am currently trying to add a song from a game that I really like but for some reason when added to spotify it doubles the song length, I am really confused why it is doing this. Programs like VLC and windows media player show it as 3:34 which is wh...

Newbie

I am currently trying to add a song from a game that I really like but for some reason when added to spotify it doubles the song length, I am really confused why it is doing this. Programs like VLC a...

343 Views

0 replies

0 likes

Windows
  • 343 Views
  • 0 replies
  • 0 likes