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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134309 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134309 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50938 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50938 Views
  • 0 replies
  • 32 likes

Radio stations have the exact same songs every time Spotify loads and radio station playback issues

Hello. Recently (in the last month or so) it appears that Spotify radio was changed so that you could see in the future of what radio was going to play whereas before you could only see what was played in the past. Since that change, all of my radio ...

  • Casual Listener
  • Hello. Recently (in the last month or so) it appears that Spotify radio was changed so that you could see in the future of what radio was going to play whereas before you could only see what was play...
  • Peter__
  • Community Legend
  • 334 Views
  • 1 replies
  • 2 likes
  • Windows
  • 334 Views
  • 1 replies
  • 2 likes

Related artist is the artist iself

Hi, I saw a strange thing on my own artist profile Dr. Sounds, the first related artist is Dr. Sounds iself.

  • Community Legend
  • Hi, I saw a strange thing on my own artist profile Dr. Sounds, the first related artist is Dr. Sounds iself.  
  • Peter__
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Linux
    Mac
    Windows
  • 263 Views
  • 1 replies
  • 0 likes

spotify will not play songs anymore

All of a sudden the songs from my local files will not play even though they all used to play before. I tried reinstalling, and I tried the edit preference thing but it will not work. It says the files are unsupported now.

  • Regular
  • All of a sudden the songs from my local files will not play even though they all used to play before. I tried reinstalling, and I tried the edit preference thing but it will not work. It says the fil...
  • Peter__
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Windows
  • 181 Views
  • 1 replies
  • 0 likes

Songs on playlist automatically switched out for live versions.

Why are some of the songs on my playlists automatically switched out for live versions of the song? The album edition, that I chose for my playlist, is still available to listen to and it's possible to add it to my playlists again aswell. Why would i...

  • Newbie
  • Why are some of the songs on my playlists automatically switched out for live versions of the song? The album edition, that I chose for my playlist, is still available to listen to and it's po...
  • Peter__
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Windows
  • 181 Views
  • 1 replies
  • 0 likes

Windows and Linux dualboot

Hi there! I have a question. I couldn't find any answer for this online. So.. I've been using spotify on windows and a downloaded some playlists (avaible offline). Then I installed Linux and Spotify won't open those playlists offline. I know where my...

  • Newbie
  • Hi there! I have a question. I couldn't find any answer for this online. So.. I've been using spotify on windows and a downloaded some playlists (avaible offline). Then I installed Linux and Spot...
  • Peter__
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Linux
    Windows
  • 392 Views
  • 1 replies
  • 0 likes

Can I change Spotify's Black Skin Can not see text???

Hi, I am a newbe, I really like Spotify. But even on a 15'' desktop I have a VERY hardtime seeing the text. I can not figure out how to change the settings. Can they be changed? Currently the font is white on a black back ground. I have found questio...

  • Newbie
  • Hi, I am a newbe, I  really like  Spotify.  But even on a 15'' desktop I have a VERY hardtime seeing the text. I can not figure out how to change the settings. Can they be changed?...
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Windows
  • 236 Views
  • 1 replies
  • 0 likes

Question about liking a song in my radio

So i have a radio in my Spotify i have english playlist and chinese playlist i created 2 play lists 1 for english and 1 for chinese and i want the radio i use for chinese songs in my chinese playlist When i like a song in my chinese radio i want them...

  • Newbie
  • So i have a radio in my Spotify i have english playlist and chinese playlist   i created 2 play lists 1 for english and 1 for chinese and i want the radio i use for chinese songs in my chine...
  • Peter__
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Windows
  • 169 Views
  • 1 replies
  • 0 likes

Spoty doesn't work on computer after 1 week of shut down

So basically I shut down my computer since I was going to Mallorca, just got home today and started to run my computer again is a new computer for about 2500€. Spoty starts working as fast as the computer runs, but now when I got home it didn't start...

  • Casual Listener
  • So basically I shut down my computer since I was going to Mallorca, just got home today and started to run my computer again is a new computer for about 2500€.   Spoty starts working as fast...
  • SuperWisdom
  • Community Legend
  • 215 Views
  • 3 replies
  • 0 likes
  • Windows
  • 215 Views
  • 3 replies
  • 0 likes

Solved!! 2 minuite ad? Spinin records ad

Hi, ive been using spotify for around a year now I use it to listen to music while playing games, it gets really annoying. The ad is for something like spinin record i dont know i dont like that kind of music, but the ad says its usual crap and then ...

  • Newbie
  • Hi, ive been using spotify for around a year now I use it to listen  to music while playing games, it gets really annoying. The ad is for something like spinin record i dont know i dont like t...
  • Peter__
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Windows
  • 232 Views
  • 1 replies
  • 0 likes

Empty playlist and loading playlist errors

Hello everybody, Since a couple of days I can't manage playlist correctly. I want to import an iTunes playlist (not smart, but normal playlist) in Spotify. Firstly, I've tried to import with the File>Import Playlist>iTunes mode but, if on the Windows...

  • Newbie
  • Hello everybody, Since a couple of days I can't manage playlist correctly. I want to import an iTunes playlist (not smart, but normal playlist) in Spotify. Firstly, I've tried to import with th...
  • Peter__
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Windows
  • 332 Views
  • 1 replies
  • 0 likes

friends profile pictures not showing

hello, suddenly my friends profile pics doesn´t showing up. both "friendlist" and "listen activity". but i can see what they listen to and also there names ( how you can see in the screenshot) so far i have disconnect my facebook account and also del...

sp.jpg
  • Casual Listener
  • hello,   suddenly my friends profile pics doesn´t showing up. both "friendlist" and "listen activity".    but i can see what they listen to and also there names ( how you can s...
  • Peter__
  • Community Legend
  • 623 Views
  • 1 replies
  • 0 likes
  • Windows
  • 623 Views
  • 1 replies
  • 0 likes

See which tags a track/playlist/radio has

I keep having trouble creating the perfect radio station based on a playlist. Possibly because my playlists sometimIs this possible?es really can not be represented by a set of genres but rather a set of genres with exceptions. I would like to create...

  • Casual Listener
  • I keep having trouble creating the perfect radio station based on a playlist. Possibly because my playlists sometimIs this possible?es really can not be represented by a set of genres but rather a se...
  • Peter__
  • Community Legend
  • 730 Views
  • 1 replies
  • 0 likes
  • Windows
  • 730 Views
  • 1 replies
  • 0 likes

Solved!! Bug: Join Me Ad locks up Spotify Player

The advertisement for "Join Me" flips on and Spotify shows the advertisement but it doesn't end. The only way to get to the next song is to exit and launch spotify again. I actually had it sit for 30 minutes with nothing happening to see if it was an...

  • Newbie
  • The advertisement for "Join Me" flips on and Spotify shows the advertisement but it doesn't end.  The only way to get to the next song is to exit and launch spotify again.  I actually ...
  • Peter__
  • Community Legend
  • 1248 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1248 Views
  • 1 replies
  • 0 likes

Can't play the current track

I get this message when I try to play any of the songs from an album I have recently downloaded, this album is not available on Spotify and I'm only trying to use Spotify as a media player. So far I have tried: logging out, exiting the player and the...

  • Newbie
  • I get this message when I try to play any of the songs from an album I have recently downloaded, this album is not available on Spotify and I'm only trying to use Spotify as a media player. So far I ...
  • Peter__
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Windows
  • 143 Views
  • 1 replies
  • 0 likes

why can't edit song id3 tags by person ?

many chinese song ,can't show his chinese name , just display id tags by transliteration string , it s very strange !!!!!!! ah ah ah

  • Newbie
  • many chinese song ,can't show his chinese name , just display id tags by t ransliteration string  ,   it s very strange !!!!!!! ah ah ah   
  • SuperWisdom
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • Windows
  • 516 Views
  • 1 replies
  • 0 likes

Do you have same problem (no playlists)

Hello, yesterday all of sudden all my playlists disappeared and instead of them I got 2 playlists with country and royal music. I`m wondering is this some kind of bug or just someone hacked my Spotify account? PS Albums in My Music are left untouched

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  • Gig Goer
  • Hello, yesterday all of sudden all my playlists disappeared and instead of them I got 2 playlists with country and royal music. I`m wondering is this some kind of bug or just someone hacked my Spotif...
  • SuperWisdom
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Windows
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Copying songs

Can i to copy cached songs to hear in others devices in MP3 format? Thank u

  • Casual Listener
  • Can i to copy cached songs to hear in others devices in MP3 format?   Thank u
  • kbrooksc
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • Windows
  • 334 Views
  • 3 replies
  • 0 likes

Windows Desktop client failed to update playlist

I tried to contact Spotify support first. And they reply me with some options, I tried them all, and none of them works. I reply them again. Seriously, no reply in 48hours! This is how Spotify treat your customers? My Windows 7 desktop client can't u...

  • Visitor
  • I tried to contact Spotify support first. And they reply me with some options, I tried them all, and none of them works. I reply them again. Seriously, no reply in 48hours! This is how Spotify t...
  • user-removed
  • Not applicable
  • 270 Views
  • 3 replies
  • 0 likes
  • Windows
  • 270 Views
  • 3 replies
  • 0 likes

spotify premium

I upgraded to premium AND I went to go download a playlist for offline use and it still says I need to upgrade even though I did. I select the upgrade button AMD it takes me to a receipt saying I upgraded

  • Newbie
  • I upgraded to premium AND I went to go download a playlist for offline use and it still says I need to upgrade even though I did. I select the upgrade button AMD it takes me to a receipt saying I upg...
  • xHarukito
  • Regular
  • 155 Views
  • 1 replies
  • 0 likes
  • Windows
  • 155 Views
  • 1 replies
  • 0 likes

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