Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.
Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.
343 Views
0 replies
1 likes
Hi, I changed my "Offline Songs Storage" in my settings and restarted, I then downloaded a few songs and didn't expect my Appdata/Local/Spotify/Data to be filled with 700mo ? My OS drive is installed on a SSD and I don't want to use it for nothing, e...
Hi, I changed my "Offline Songs Storage" in my settings and restarted, I then downloaded a few songs and didn't expect my Appdata/Local/Spotify/Data to be filled with 700mo ? M...
Newbie
75788 Views
4 replies
5 likes
So I have quite a few problems with this application ... I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ...) So I decided to create my playlists again. I unchecked D...
So I have quite a few problems with this application ... I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ....
786 Views
0 replies
4 likes
Hi all, I've recently encountered a problem with local files. Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotify. However, all of a sudden, my Spotify is not synchronisi...
Hi all, I've recently encountered a problem with local files. Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotif...
368 Views
0 replies
1 likes
Durante algum tempo gasto tentando achar como adicionar os meus amigos no spotify dando a mensagem que nenhum deles estava conectado, sendo que muitos deles possuem e utilizam o aplicativo eu achei uma solução. 1 - Se o aplicativo estiver aberto, faç...
Durante algum tempo gasto tentando achar como adicionar os meus amigos no spotify dando a mensagem que nenhum deles estava conectado, sendo que muitos deles possuem e utilizam o aplicativo eu achei u...
Newbie
1176 Views
1 replies
1 likes
On the PC, when I open spotify premium I always see my Amazon Echo devices listed under the "Devices" menu...but most of the time my Sonos devices don't show up. Nothing I do on the desktop fixes this (even opening the Sonos app and playing Spotify s...
On the PC, when I open spotify premium I always see my Amazon Echo devices listed under the "Devices" menu...but most of the time my Sonos devices don't show up. Nothing I do on the desktop fixes thi...
Casual Listener
2947 Views
9 replies
2 likes
Why does spotify clear my cue when i accidentally double click a song? It's in the title of this subject, I didn't know how to send this to them directly, so I guess I'll leave it here. And if anyone can answer, thanks in advance. also labels are **b...
Why does spotify clear my cue when i accidentally double click a song? It's in the title of this subject, I didn't know how to send this to them directly, so I guess I'll leave it here. And if anyone...
262 Views
0 replies
0 likes
Current behaviour: When Spotify is started after the computer is freshly booted media keys (Play/Pause, Next Track, Previous Track) work regardless of Spotify having focus or not. The currently playing track info shows up next to the volume bar. Play...
Current behaviour: When Spotify is started after the computer is freshly booted media keys (Play/Pause, Next Track, Previous Track) work regardless of Spotify having focus or not. The currently ...
Newbie
649 Views
1 replies
1 likes
Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved. Every time again this annoying “WebHelper” is running and it also appears in aut...
Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved. Every time again thi...
Not applicable
25163 Views
4 replies
1 likes
i tried everything to uninstall spotify but i can't uninstall spotify i like spotify but i can't play any game while its installed like ( Overwatch, Subnautica, Star wars battlefront, )they dont even work or i just lag the **bleep** please help me ho...
i tried everything to uninstall spotify but i can't uninstall spotify i like spotify but i can't play any game while its installed like ( Overwatch, Subnautica, Star wars battlefront, ) they dont ev...
Community Legend
3115 Views
1 replies
0 likes
Hi All Anyone help me with this annoying pausing on webplayer through chrome i have read the community where someone says log out everywhere which i have done and made no diff?The only way to fix is close chrome and start again. I do not expect to do...
Hi All Anyone help me with this annoying pausing on webplayer through chrome i have read the community where someone says log out everywhere which i have done and made no diff? The...
Newbie
1025 Views
2 replies
0 likes
This annoying message keeps popping up that says "spotify this song is not available if you have the file on your computer import it", for every song on my playlist. When this happens, it makes my computers sound not work either. So i have to restart...
This annoying message keeps popping up that says "spotify this song is not available if you have the file on your computer import it", for every song on my playlist. When this happens, it makes my co...
Newbie
572 Views
3 replies
2 likes
Feature request: There are two songs, called "Blah part 1" and "Blah part 2". I woud like to set it that these two only ever play as a pair, in sequence. That would be great! Thanks
Feature request: There are two songs, called "Blah part 1" and "Blah part 2". I woud like to set it that these two only ever play as a pair, in sequence. That would be great! ...
Community Legend
303 Views
1 replies
0 likes
Ok, I've got locals file which I want to put on spotify and use the album art I put on them instead of grabbing the one on spotify. It works with some tracks but the rest don't seem to work.I think the problem is that spotify changes the album I've g...
Ok, I've got locals file which I want to put on spotify and use the album art I put on them instead of grabbing the one on spotify. It works with some tracks but the rest don't seem to work. I think...
331 Views
0 replies
0 likes
Hello, I've searched the whole internet without any solution...The windows 10 media controls are not showing for me for Spotify if I turn up or lower the volume via the control keys of my keyboard. It's working on my laptop and my Windows 10 surface,...
Hello, I've searched the whole internet without any solution... The windows 10 media controls are not showing for me for Spotify if I turn up or lower the volume via the control keys of my ...
Moderator
8027 Views
4 replies
0 likes
Hi, I listen to a lot of death metal. I was listening to some on my way to work on my phone, and then once I got to my office, I paused the music and it started playing on my desktop computer............................... out loud in my office... Is...
Hi, I listen to a lot of death metal. I was listening to some on my way to work on my phone, and then once I got to my office, I paused the music and it started playing on my desktop compute...
239 Views
0 replies
0 likes
where do i get to this post message im so confused on how i can post a question or comment. i have a question about local files. How do I get MY music on local files and I figured out thanks to a fellow listener that I can get my playlists on the loc...
where do i get to this post message im so confused on how i can post a question or comment. i have a question about local files. How do I get MY music on local files and I figured out thanks to a fel...
272 Views
0 replies
0 likes
I'm not sure if that's been removed but when I click playlist folder I expect to see all the songs rather than playlists or more playlists folders. Hierarchy is easily accessible from the left pane; what is the point duplicating it in forms of square...
I'm not sure if that's been removed but when I click playlist folder I expect to see all the songs rather than playlists or more playlists folders. Hierarchy is easily accessible from the left pane; ...
238 Views
0 replies
0 likes
Hi,I use Spotify from the Sonos app in Windows 10.Do you have an image of what it looks like, when the point (something about) security/enabling controlling Sonos from Spotify is not enabled?I just think that it could be useful for my own documentati...
Hi, I use Spotify from the Sonos app in Windows 10. Do you have an image of what it looks like, when the point (something about) security/enabling controlling Sonos from Spotify is not enabled? I ...
Not applicable
612 Views
1 replies
0 likes
