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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1539 Views

0 replies

2 likes

  • 1539 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145045 Views

83 replies

27 likes

  • 145045 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129811 Views

294 replies

22 likes

  • 129811 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10952 Views

1 replies

6 likes

  • 10952 Views
  • 1 replies
  • 6 likes

Spotify Desktop - Local files make app HORRIBLY slow

Hey guys, I've never had many problems using local files with Spotify Desktop, but recently I've experienced massive performance problems with my local files, which consist of about 46,000 songs. The app gets unresponsive and I cannot search my local...

Regular

Hey guys,   I've never had many problems using local files with Spotify Desktop, but recently I've experienced massive performance problems with my local files, which consist of about 46,000 s...

DavidJuaquin

Casual Listener

2830 Views

5 replies

3 likes

Windows
  • 2830 Views
  • 5 replies
  • 3 likes

Local files matching songs on spotifys server

Hello, I have recently come back to spotify but i noticed that a lot of my local files/songs are being matched with songs or albums on spotifys servers even if they arnt technically available on spotify anymore. Is there anyway of stopping this happe...

Newbie

Hello, I have recently come back to spotify but i noticed that a lot of my local files/songs are being matched with songs or albums on spotifys servers even if they arnt technically available on spot...

259 Views

0 replies

0 likes

Windows
  • 259 Views
  • 0 replies
  • 0 likes

How to restore deleted songs from the library

I accidently unsaved an album from my library, is there a way to undo this?

Regular

I accidently unsaved an album from my library, is there a way to undo this?

hadarsi320

Regular

1841 Views

4 replies

0 likes

Windows
  • 1841 Views
  • 4 replies
  • 0 likes

No longer seeing Discover Weekly playlist

Hi, when I go to Browse, Discover tab, I just see Release Rader in "Playlists Made Just For You" where I used to see both Discover and Release. I can get to it via the web link ( https://www.spotify.com/discoverweekly/ ) but I never see it in the usu...

Music Fan

Hi, when I go to Browse, Discover tab, I just see Release Rader in "Playlists Made Just For You" where I used to see both Discover and Release.     I can get to it via the web link ( http...

mwexler

Music Fan

2421 Views

2 replies

0 likes

Windows
  • 2421 Views
  • 2 replies
  • 0 likes

all starred songs gone, cannot star anymore

as the title says, i cannot star any songs and all my starred songs disappeared the other day.any help would be greatly appreciated

Casual Listener

as the title says, i cannot star any songs and all my starred songs disappeared the other day. any help would be greatly appreciated

kevinu86

Casual Listener

340 Views

2 replies

1 likes

Windows
  • 340 Views
  • 2 replies
  • 1 likes

Spotify plays the wrong song

In a non-shuffled playlist of mine Spotify keeps jumping to the start of the playlist after any song from the playlist finishes or I press skip. Pressing back on any song makes it jump to a certain song about 2/3 of the way through the playlist the p...

Casual Listener

In a non-shuffled playlist of mine Spotify keeps jumping to the start of the playlist after any song from the playlist finishes or I press skip. Pressing back on any song makes it jump to a cert...

451 Views

0 replies

0 likes

Windows
  • 451 Views
  • 0 replies
  • 0 likes

How to sync download song on my phone to my desktop?

Hi,when I download song on my smartphone, but my desktop doesn't download the song, how to make it when I download on my phone and at the same time it can sync to my desktop? so I dont have to download it twice.

Newbie

Hi, when I download song on my smartphone, but my desktop doesn't download the song, how to make it when I download on my phone and at the same time it can sync to my desktop? so I dont have to down...

ant0n1

Roadie

372 Views

1 replies

0 likes

Windows
  • 372 Views
  • 1 replies
  • 0 likes

Cut off end

I have listened to many piece with its end being cut off, I will give you a few examples (go to the last seconds): https://open.spotify.com/album/7IFB0DF2iHBlyHddaaRP4D (every movement)https://open.spotify.com/album/34P4VsIM4FIEDgaffz8lw9 (S124 2nd m...

Visitor

I have listened to many piece with its end being cut off, I will give you a few examples (go to the last seconds):   https://open.spotify.com/album/7IFB0DF2iHBlyHddaaRP4D (every move...

345 Views

0 replies

0 likes

Windows
  • 345 Views
  • 0 replies
  • 0 likes

Only Showing iTunes Playlist not the Spotify's I had before

Hello,I'm using wind 8.1 I recently imported my iTunes playlist and Spotify showed the playlist "iTunes" on top on my list and then the Spotify playlist I've created. I also was able to open the iTunes playlist and see a detail of all the playlist I ...

Newbie

Hello, I'm using wind 8.1 I recently imported my iTunes playlist and Spotify showed the playlist "iTunes" on top on my list and then the Spotify playlist I've created. I also was able to open the iT...

Sebasty

Community Legend

300 Views

1 replies

0 likes

Windows
  • 300 Views
  • 1 replies
  • 0 likes

Artist from your Music - Sort ability gone

Once upon a time you could sort the songs for an artist from your music by Title, Album or Date Added. That functionality appears to be gone now. Is this a bug or by design?

Casual Listener

Once upon a time you could sort the songs for an artist from your music by Title, Album or Date Added.  That functionality appears to be gone now.  Is this a bug or by design?

mtopp24

Casual Listener

959 Views

4 replies

3 likes

Windows
  • 959 Views
  • 4 replies
  • 3 likes

Unlisted Hotkeys!

The official support article for the US Spotify hotkeys is out of date, so heres what's missing: Shift+(Left,Right) Skip five seconds back/fwdCtrl+r Toggle Repeat mode (Once, infinitely, off)Ctrl+s Toggle Shuffle on/offCtrl+Shift+a Deselect (Tested o...

Regular

The official support article for the US Spotify hotkeys is out of date, so heres what's missing:   Shift+(Left,Right)      Skip five seconds back/fwd Ctrl+r &nbs...

619 Views

0 replies

0 likes

Windows
  • 619 Views
  • 0 replies
  • 0 likes

Error 14

Every time Spotify updates automatically I receive an error message (error 14 - see attachment - sorry, is in Dutch). Only a clean install of Spotify (after uninstalling) resolves this problem. This problem exists for at least two years now. Can this...

Newbie

Every time Spotify updates automatically I receive an error message (error 14 - see attachment - sorry, is in Dutch). Only a clean install of Spotify (after uninstalling) resolves this problem. This ...

738 Views

0 replies

0 likes

Windows
  • 738 Views
  • 0 replies
  • 0 likes

[Windows 7] Silent playback after 1min (ish)

Hi all,Is anyone else experiencing Spotify going silent midway through a song yet still playing on the seek bar? It's a fresh Spotify installation (again) on a fresh Windows 7 Ultimate installation. Any help on this would be appreciated. Additonal in...

Newbie

Hi all, Is anyone else experiencing Spotify going silent midway through a song yet still playing on the seek bar?   It's a fresh Spotify installation (again) on a fresh Windows 7 Ultimate ins...

288 Views

0 replies

0 likes

Windows
  • 288 Views
  • 0 replies
  • 0 likes

Lag

I've been experiencing lag.Its getting frustrating, I want an older version bringing back that uses less RAM.Anybody experiencing the same?The old grey UI versions used less RAM, I really wish Spotify would bring them back.

Casual Listener

I've been experiencing lag. Its getting frustrating, I want an older version bringing back that uses less RAM. Anybody experiencing the same? The old grey UI versions used less RAM, I really wis...

cadmielp

Roadie

469 Views

1 replies

0 likes

Windows
  • 469 Views
  • 1 replies
  • 0 likes

Spotify Not Loading Anything

Hi, My spotify used to work fine but i restarted my computer and now nothing loads when i click the spotify icon, i was just wondering if anyone who is better with spotify problems then me could tell me whats wrong and what i have to do to fix it. He...

Newbie

Hi,   My spotify used to work fine but i restarted my computer and now nothing loads when i click the spotify icon, i was just wondering if anyone who is better with spotify problems then me c...

619 Views

0 replies

0 likes

Windows
  • 619 Views
  • 0 replies
  • 0 likes

Spotify doesn't remembering songs

Recently, from around mid 2016, whenever spotify is restarted or opened after restarting my computer it doesn't remember the last song I played. It always defaults to the same song (which I do not know how it is chosen, seems pretty random). This iss...

Newbie

Recently, from around mid 2016, whenever spotify is restarted or opened after restarting my computer it doesn't remember the last song I played.  It always defaults to the same song (which ...

872 Views

0 replies

4 likes

Windows
  • 872 Views
  • 0 replies
  • 4 likes

Move desktop overlay?

I'm one of the people who actually don't mind the desktop overlay when you change the volume or pause/play a song! ... that said, I kind of hate where it's located in the upper left corner.I know there's now an option to turn the display off complete...

Newbie

I'm one of the people who actually don't mind the desktop overlay when you change the volume or pause/play a song! ... that said, I kind of hate where it's located in the upper left corner. I know...

asbeastos

Newbie

3830 Views

3 replies

21 likes

Windows
  • 3830 Views
  • 3 replies
  • 21 likes

Spotify closing immediately after opening

I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple times, rebooted my phone, cleared any cache and even...

Visitor

I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple t...

Sebi-lu

Newbie

650 Views

2 replies

0 likes

Windows
  • 650 Views
  • 2 replies
  • 0 likes

Songs in Alphabetical Order

Why am I no longer able to click on "Songs" in a playlist in order to put them in alphabetical order? Huge step back because now I cant take out songs that artists doubled up on in multiple albums.

Casual Listener

Why am I no longer able to click on "Songs" in a playlist in order to put them in alphabetical order?   Huge step back because now I cant take out songs that artists doubled up on in multiple ...

536 Views

0 replies

0 likes

Windows
  • 536 Views
  • 0 replies
  • 0 likes

Hey why doesn't it work?

Hey so I have spotify, and for once in my life I thought it would be cool to use the desktop app for pc. I've used the app on my galaxy s6 for a long time no problem, but its weird, this desktop app doesn't do anything useful. I'm trying to listen to...

Regular

Hey so I have spotify, and for once in my life I thought it would be cool to use the desktop app for pc. I've used the app on my galaxy s6 for a long time no problem, but its weird, this desktop app ...

MattSuda

Spotify Star

778 Views

2 replies

0 likes

Windows
  • 778 Views
  • 2 replies
  • 0 likes