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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133698 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133698 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50483 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50483 Views
  • 0 replies
  • 32 likes

Possibility to help correct the release dates of albums

hey there, i noticed especially in the hip-hop/rap genre that many many release dates of albums are insanely incorrect. Is there any way to inform spotify about the correct ones and thus helping them to correct their database? I think many users woul...

  • Newbie
  • hey there,   i noticed especially in the hip-hop/rap genre that many many release dates of albums are insanely incorrect. Is there any way to inform spotify about the correct ones and thus...
  • Rollo_
  • Roadie
  • 793 Views
  • 2 replies
  • 1 likes
  • Windows
  • 793 Views
  • 2 replies
  • 1 likes

Not playing songs

ok i noticed this maybe a week ago. In my playlists i have a collection of songs (some from personal collection, others from subscribed artists) recently i noticed that random songs have stopped playing. I mean ill play a song then it goes through a ...

  • Newbie
  • ok i noticed this maybe a week ago. In my playlists i have a collection of songs (some from personal collection, others from subscribed artists) recently i noticed that random songs have stopped play...
  • Peter__
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Windows
  • 153 Views
  • 1 replies
  • 0 likes

Spotify Windows 7 perma hourglass

Hi, after i started spotify and began playing radio, the application performs fine for the first 3-4 songs. Then the trouble begins.. The cursor in the application is permanent the hourglass (spinning circle) and i am not able to like a song, skip a ...

  • Casual Listener
  • Hi,   after i started spotify and began playing radio, the application performs fine for the first 3-4 songs. Then the trouble begins.. The cursor in the application is permanent the hourgla...
  • Shyarly
  • Casual Listener
  • 255 Views
  • 4 replies
  • 0 likes
  • Windows
  • 255 Views
  • 4 replies
  • 0 likes

Solved!! spotify cuts off all other audio on the computer?

This may not be a problem caused by spotify, but it happens when I have been using spotify a lot that all other audio stops working entirely except spotify (which is what makes me first think it may be the cause). When I stop spotify, exit it entirel...

  • Casual Listener
  • This may not be a problem caused by spotify, but it happens when I have been using spotify a lot that all other audio stops working entirely except spotify (which is what makes me first think it may ...
  • matteidsen
  • Casual Listener
  • 3337 Views
  • 4 replies
  • 2 likes
  • Windows
  • 3337 Views
  • 4 replies
  • 2 likes

Password

A message just received by email from Spotifi starts "Hi" and then my password instead of my name??? Also, at the top left of the "Help" page (and other pages such as this one) is my password instead of my name. Is this correct? Can others see that p...

  • Casual Listener
  • A message just received by email from Spotifi starts "Hi" and then my password instead of my name??? Also, at the top left of the "Help" page (and other pages such as this one) is my password in...
  • user-removed
  • Not applicable
  • 158 Views
  • 3 replies
  • 0 likes
  • Windows
  • 158 Views
  • 3 replies
  • 0 likes

Spotify does not play anymore

Hello, my Spotify Premium isn't playing any of the Songs I clicked on.The Song shows up, and directly stops at 00:00.I've already tried to restart my Windows, reinstalled Spotify and my Flash Player but nothing worked.What can I do. Cheers

  • Not applicable
  • Hello,   my Spotify Premium isn't playing any of the Songs I clicked on. The Song shows up, and directly stops at 00:00. I've already tried to restart my Windows, reinstalled Spotify and m...
  • Peter__
  • Community Legend
  • 430 Views
  • 3 replies
  • 0 likes
  • Windows
  • 430 Views
  • 3 replies
  • 0 likes

Album Art Not Showing in Discover (Windows XP)

For some time now the album art in Discover in the main pane has been missing on my home desktop running windows XP ( yes I know it's a bit old hat) Album art does show in left hand pane - track currently playing and also avatars in right hand Activi...

  • Regular
  • For some time now the album art in Discover in the main pane has been missing on my  home desktop running windows XP ( yes I know it's a bit old hat) Album art does show in left hand pane - trac...
  • luqq
  • Casual Listener
  • 805 Views
  • 14 replies
  • 0 likes
  • Windows
  • 805 Views
  • 14 replies
  • 0 likes

Solved!! how do i use my bose soundtouch with spotify

Hi can anybody give me pretty simple instructions/guiddance as to how i can play spotify directly through my bose soundtouch 30?? any help gratefully appreciated thanks

  • Newbie
  • Hi   can anybody give me pretty simple instructions/guiddance as to how i can play spotify directly through my bose soundtouch 30??   any help gratefully appreciated   than...
  • mike146
  • Newbie
  • 90652 Views
  • 55 replies
  • 1 likes
  • Windows
  • 90652 Views
  • 55 replies
  • 1 likes

Songs on playlist getting cut off

All of my songs on my playlists suddenly are getting cut off and only playing half the song. How do I stop this from happening?

  • Newbie
  • All of my songs on my playlists suddenly are getting cut off and only playing half the song. How do I stop this from happening?
  • TDanino
  • Newbie
  • 15977 Views
  • 8 replies
  • 3 likes
  • Windows
  • 15977 Views
  • 8 replies
  • 3 likes

Can't see people who follow my playlist

HI! From new versions of Spotify where people follow other people/playlists etc and not subscribe to it, I can't see the people who is following my playlists. For example, in this playlist has 13 followers (formerly subscribers) but I can only see 3 ...

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  • Gig Goer
  • HI!   From new versions of Spotify where people follow other people/playlists etc and not subscribe to it, I can't see the people who is following my playlists. For example, in this playlist...
  • AlexZadik
  • Newbie
  • 409498 Views
  • 74 replies
  • 52 likes
  • Windows
  • 409498 Views
  • 74 replies
  • 52 likes

Spotify works on PC but not wireless Samsung speaker

Hi there, first time poster. Anyway, I have spotify installed on my pc (windows 7 pro), works fine for the USB speakers connected to the docking station. BUT: I cannot get spotify from my PC to recognize my Samsung bluetooth wireless speaker. Itunes ...

  • Casual Listener
  • Hi there, first time poster.   Anyway, I have spotify installed on my pc (windows 7 pro), works fine for the USB speakers connected to the docking station.     BUT: I cannot ge...
  • williew2
  • Newbie
  • 370 Views
  • 3 replies
  • 0 likes
  • Windows
  • 370 Views
  • 3 replies
  • 0 likes

Solved!! Spotify behind a https proxy

Hi, At work I am using Spotify connected by a https proxy. It seems Spotify does not like this kind of connection as the following is broken: Browse (only the loading gif shows here) Discover (no images shown) Artist overview page (no images in album...

  • Music Fan
  • Hi,   At work I am using Spotify connected by a https proxy. It seems Spotify does not like this kind of connection as the following is broken:   Browse (only the loading gif show...
  • daaim0
  • Casual Listener
  • 132163 Views
  • 17 replies
  • 1 likes
  • Windows
  • 132163 Views
  • 17 replies
  • 1 likes

Browse available in free account, but not in premium account

I have a premium account and a free account, when I log out of my premimum account in the windows desktop app version 0.9.6 and log into my free account i have the browse tab. But in my premium account I do not. What is going on? How come I pay for s...

  • Roadie
  • I have a premium account and a free account, when I log out of my premimum account in the windows desktop app version 0.9.6 and log into my free account i have the browse tab. But in my premium accou...
  • ThaSnapDragon
  • Roadie
  • 239 Views
  • 4 replies
  • 0 likes
  • Windows
  • 239 Views
  • 4 replies
  • 0 likes

Windows; in device playlist window, cannot see all playlists

I cannot see all my playlists under DEVICES (big window to the right) on WIN desktop. It would be cool if I could, much easier to organize and get an overview on desktop than on an Ipod etc.. Obivously there must be a limit to how many that can be sh...

  • Roadie
  • I cannot see all my playlists under DEVICES (big window to the right) on WIN desktop. It would be cool if I could, much easier to organize and get an overview on desktop than on an Ipod etc.. &nbsp...
  • spitspotpremium
  • Roadie
  • 235 Views
  • 3 replies
  • 0 likes
  • Windows
  • 235 Views
  • 3 replies
  • 0 likes

What happened to 'artists' button?

When I use Spotify I like to click on the artists button and browse artists I like until I see one I want to listen to and then browse their discography. It's great, the tile setup of each artist gives me a good visual interface that makes it easy to...

  • Gig Goer
  • When I use Spotify I like to click on the artists button and browse artists I like until I see one I want to listen to and then browse their discography. It's great, the tile setup of each artist giv...
  • Joe
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Windows
  • 204 Views
  • 1 replies
  • 0 likes

Overwritten account

My first account was created with facebook and only facebook. I had not put any additional info, like new password or other account name. Few weeks ago I received and account from a friend of mine with a Spotify Premium on it, so I figured out I coul...

  • Casual Listener
  • My first account was created with facebook and only facebook. I had not put any additional info, like new password or other account name. Few weeks ago I received and account from a friend of mine wi...
  • Christoffer
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • Windows
  • 219 Views
  • 3 replies
  • 0 likes

Custom Thumbnail

I am hoping someone knows how to create a custom thumbnail on a playlist I have the fastest growing Grunge playlist: Seattle Grunge if you're interested. A quick search of grunge on spotify puts this playlist at the top. The next 4 playlists have cus...

  • Music Fan
  • I am hoping someone knows how to create a custom thumbnail on a playlist   I have the fastest growing Grunge playlist:   Seattle Grunge if you're interested.   A quick...
  • GenestealerUK
  • Music Fan
  • 2985 Views
  • 4 replies
  • 1 likes
  • Windows
  • 2985 Views
  • 4 replies
  • 1 likes

Solved!! Major stuttering and Spotify radio doesn't remember likes/dislikes

I have two problems, one is that Spotify songs will constantly stutter, even when loading nothing, and when loading a web page the stuttering gets 10x worse. I was talking to comcast last night for about 2 hours and nothing is wrong with my internet ...

  • Casual Listener
  • I have two problems, one is that Spotify songs will constantly stutter, even when loading nothing, and when loading a web page the stuttering gets 10x worse. I was talking to comcast last night for a...
  • E-Beats
  • Newbie
  • 1744 Views
  • 11 replies
  • 1 likes
  • Windows
  • 1744 Views
  • 11 replies
  • 1 likes

Solved!! Spotify not showing all songs from iTunes or Local Files

I love the fact that I can use spotify to listen to my songs on my desktop, laptop and iPhone and it's allowed me to be introduced to artists i'd never heard of until now! But I'm having an issue that's driving me to my witt's end! I'm desperate to g...

  • Regular
  • I love the fact that I can use spotify to listen to my songs on my desktop, laptop and iPhone and it's allowed me to be introduced to artists i'd never heard of until now! But I'm having an issue tha...
  • ToStaSa
  • Newbie
  • 45416 Views
  • 13 replies
  • 0 likes
  • Windows
  • 45416 Views
  • 13 replies
  • 0 likes

Mediabuttons on keyboard stopped working

Hi, Couple days ago my mediabuttons on my keyboard stopped working with spotify, I've tried to reinstall my keyboard and reinstalled spotify. Still doesn't work. The buttons DO work in Windows Media Player but not in Spotify, what can the problem be?...

  • Casual Listener
  • Hi,   Couple days ago my mediabuttons on my keyboard stopped working with spotify, I've tried to reinstall my keyboard and reinstalled spotify. Still doesn't work.   The buttons DO ...
  • tobiasberget
  • Casual Listener
  • 2008 Views
  • 2 replies
  • 0 likes
  • Windows
  • 2008 Views
  • 2 replies
  • 0 likes