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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133804 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133804 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50555 Views
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  • 32 likes
  • Windows
  • 50555 Views
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  • 32 likes

Solved!! I can't make my collaborative playlist public

Hi, Does anybody know why I can't make a playlist public AND collaborative? If I check the 'public' button on the drop down menu and shortly after that I check the Collaborative button, my whole playlist becomes 'Secret'. I can only choose for a publ...

  • Casual Listener
  • Hi,   Does anybody know why I can't make a playlist public AND collaborative? If I check the 'public' button on the drop down menu and shortly after that I check the Collaborative button, ...
  • candyputa
  • Newbie
  • 143770 Views
  • 13 replies
  • 0 likes
  • Windows
  • 143770 Views
  • 13 replies
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Solved!! Why i can't search and view my profile?

I'm a user from Hong Kong so my English may be so bad. my spotify has no problem till these days i cannot check my profile, it shows "please go online to view user profile" and i cannot search song too. when i type something in the search bar nothing...

  • Casual Listener
  • I'm a user from Hong Kong so my English may be so bad.   my spotify has no problem till these days i cannot check my profile, it shows "please go online to view user profile" and i canno...
  • user-removed
  • Not applicable
  • 2697 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2697 Views
  • 3 replies
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restarted logged out

I restarted, logged out and back in and my activity log is, my profile and user's profiles are still unavailable...

  • Casual Listener
  • I restarted, logged out and back in and my activity log is, my profile and user's profiles are still unavailable...
  • Peter__
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Windows
  • 135 Views
  • 1 replies
  • 0 likes

Playlists Vanished?

Logged in today, was told I had wrong password, which wasn't correct. My name and profile pic are still the same, but I can't find any of my playlists! If someone would help me find thwem, I'd be so grateful! Thanks! Cathy Philpot

  • Not applicable
  • Logged in today, was told I had wrong password, which wasn't correct. My name and profile pic are still the same, but I can't find any of my playlists! If someone would help me find thwem, I'd be so ...
  • Peter__
  • Community Legend
  • 210 Views
  • 2 replies
  • 0 likes
  • Windows
  • 210 Views
  • 2 replies
  • 0 likes

Could not synchronize playlists

Was getting this message in yellow bar constantly in older versions 8.5.133 "could not synchronize playlists, retrying". Then began getting them on my work computer also. Constantly there. Making spotify social completely shut down, the "played" feed...

  • Not applicable
  • Was getting this message in yellow bar constantly in older versions 8.5.133 "could not synchronize playlists, retrying".  Then began getting them on my work computer also.  Constantly there...
  • Joe
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Windows
  • 227 Views
  • 1 replies
  • 0 likes

Lost playlists and account

I just used a facebook-link for a friends album-suggestion while beeing logged on to my Spotify premium account. The program quit and reappeared with the album. My name is still in top, right corner, but my account seems to have disappeared. All play...

  • Regular
  • I just used a facebook-link for a friends album-suggestion while beeing logged on to my Spotify premium account. The program quit and reappeared with the album. My name is still in top, right co...
  • stianschjelderu
  • Regular
  • 145 Views
  • 1 replies
  • 0 likes
  • Windows
  • 145 Views
  • 1 replies
  • 0 likes

Spotify on Windows Phone

Is there anyway I can install Spotify on my Windows Phone without going to the App Store? It's not available in the Windowsphone App Store in my country. Thank you!

  • Newbie
  • Is there anyway I can install Spotify on my Windows Phone without going to the App Store? It's not available in the Windowsphone App Store in my country.   Thank you!
  • Peter__
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Windows
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! No minimized mode on startup

Spotify opens on startup, but not in minimized mode as it's set. Any idea? (win 7 32bit)

  • Casual Listener
  • Spotify opens on startup , but not in minimized mode as it's set . Any idea ? ( win 7 32bit )
  • Akos
  • Casual Listener
  • 1603 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1603 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Sound Won't Transfer Through HDMI Cable

So I'm connecting my laptop to my TV, and I cannot get the sound from Spotify to play through the TV and just comes out of my laptop speakers as though the HDMI cable isn't plugged in at all. Youtube, DVD's, everything else plays the sound through th...

  • Casual Listener
  • So I'm connecting my laptop to my TV, and I cannot get the sound from Spotify to play through the TV and just comes out of my laptop speakers as though the HDMI cable isn't plugged in at all. Youtube...
  • McDerek
  • Visitor
  • 18774 Views
  • 13 replies
  • 0 likes
  • 18774 Views
  • 13 replies
  • 0 likes

Unable to minimize Spotify on Win7 x64

I jus installed Spotify .9.7.16 on Windows 7 x64 with dual monitors. I'm not able to minimize the Spotify window. By that I mean the full Spotify window with the main/apps/your music window refuses to minimize to the task bar. If I click on the minim...

  • Newbie
  • I jus installed Spotify .9.7.16 on Windows 7 x64 with dual monitors. I'm not able to minimize the Spotify window. By that I mean the full Spotify window with the main/apps/your music window refuses t...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Windows
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! spotify Connect

Good morning or afternoon I just want to use spotify-connect! How do set it up? I'm just trying to connect it to a desktop which is connected to my speakers, so if other words what do I need to do to make that work. I also have spotify premium. I'm r...

  • Casual Listener
  • Good morning or afternoon   I just want to use spotify-connect! How do set it up? I'm just trying to connect it to a desktop which is connected to my speakers, so if other words what do I ne...
  • user-removed
  • Not applicable
  • 783 Views
  • 3 replies
  • 0 likes
  • Windows
  • 783 Views
  • 3 replies
  • 0 likes

Can no longer view my friends current play queue

I have searched high and low and I cannot find a solution on how to view what my friends are listening to. This used to appear on the right hand side of my spotify screen on a PC. Please help.

  • Newbie
  • I have searched high and low and I cannot find a solution on how to view what my friends are listening to.  This used to appear on the right hand side of my spotify screen on a PC.  Please ...
  • Peter__
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Windows
  • 269 Views
  • 1 replies
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Gapless Playback and Max Richter - Recomposed by Max Richter: Vivaldi, the Four Seasons

This Album doesn't do Gapless playback, while it should. Is this a feature or a problem of Spotify?

  • Casual Listener
  • This Album doesn't do Gapless playback, while it should. Is this a feature or a problem of Spotify?
  • robzim737
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Windows
  • 221 Views
  • 1 replies
  • 0 likes

Missing Playlist

My playlist "no...no nonono" or something disappeared. And instead my old playlist that i deleted came up when i logged in. What's happening?

  • Newbie
  • My playlist "no...no nonono" or something disappeared.  And instead my old playlist that i deleted came up when i logged in. What's happening?
  • Peter__
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Windows
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! I can't make my playlist public

Hi!I have a playlist that I can't make public, for some reason (?). All my playlists are otherwise public, but when I try to make this one the same I can't even make the choice "Make public" when I right click on it. The option is grey and not possib...

  • Newbie
  • Hi! I have a playlist that I can't make public, for some reason (?). All my playlists are otherwise public, but when I try to make this one the same I can't even make the choice "Make public" when...
  • Supakoolkid
  • Newbie
  • 212063 Views
  • 18 replies
  • 5 likes
  • Windows
  • 212063 Views
  • 18 replies
  • 5 likes

Getting Local File Names to Show in a Shared Playlist

Ok this is a weird question, but I understand why Spotify won't allow someone else to play my local files on a playlist I share with them, but I wonder if there is a way for at least the title of the song to show up on their end? I ask because I use ...

  • Regular
  • Ok this is a weird question, but I understand why Spotify won't allow someone else to play my local files on a playlist I share with them, but I wonder if there is a way for at least the title of the...
  • user-removed
  • Not applicable
  • 616 Views
  • 5 replies
  • 0 likes
  • Linux
    Mac
    Windows
  • 616 Views
  • 5 replies
  • 0 likes

searching

How come when i search for a song it does not show all of the tracks? For example I search for "Close To You" and the version from Al Martino is nowhaere to be found. CAN SOMEONE SEARCH "Close to you" and then sort the results by artist and tell me i...

  • Roadie
  • How come when i search for a song it does not show all of the tracks?  For example I search for "Close To You" and the version from Al Martino is nowhaere to be found.  CAN SOMEONE SEARCH "...
  • Bertram
  • Roadie
  • 194 Views
  • 4 replies
  • 0 likes
  • Windows
  • 194 Views
  • 4 replies
  • 0 likes

Solved!! Song Distortion

I've been getting distortion on all of my songs. I have a Dell Inspirion Windows 7. I am not a premium user. The distortion sounds like crackling static that slows down the song; makes the music sound very robotic. If the spotify window is selected t...

  • Newbie
  • I've been getting distortion on all of my songs. I have a Dell Inspirion Windows 7. I am not a premium user. The distortion sounds like crackling static that slows down the song; makes the music soun...
  • mitchluvscindy
  • Casual Listener
  • 12759 Views
  • 5 replies
  • 0 likes
  • Windows
  • 12759 Views
  • 5 replies
  • 0 likes

Troubles finding playlists

Dear Spotify, I love to make playlists of a specific genre, the problem is nobody can find my playlists. I also tryed to searche for the playlist of my friends (who are public) and could find them eigther. Do you know the solusion for this problem, I...

  • Newbie
  • Dear Spotify,   I love to make playlists of a specific genre, the problem is nobody can find my playlists. I also tryed to searche for the playlist of my friends (who are pu...
  • 143 Views
  • 0 replies
  • 0 likes
  • Windows
  • 143 Views
  • 0 replies
  • 0 likes

Ability to delete radio stations

Please please please PLEASE let us delete radio stations! I have a slight form of OCD and love to clean up my music folders, playlists, etc and I have several radio stations that didn't work and I hate how they still show up. I've read many similar r...

  • Newbie
  • Please please please PLEASE let us delete radio stations! I have a slight form of OCD and love to clean up my music folders, playlists, etc and I have several radio stations that didn't work and I ha...
  • 141 Views
  • 0 replies
  • 1 likes
  • Windows
  • 141 Views
  • 0 replies
  • 1 likes