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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133800 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133800 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50551 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50551 Views
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  • 32 likes

Backing up playlists; song counts don't match

Hi, Hoping someone can explain the reason for the following: I use Excel to backup my playlists, but the song counts don't match (I CTRL+A from the Windows desktop client and paste into Excel). My take is that either the desktop client is incorrectly...

  • Gig Goer
  • Hi,   Hoping someone can explain the reason for the following:   I use Excel to backup my playlists, but the song counts don't match (I CTRL+A from the Windows desktop client and pa...
  • SJKS
  • Gig Goer
  • 192 Views
  • 1 replies
  • 0 likes
  • Windows
  • 192 Views
  • 1 replies
  • 0 likes

[Windows] Crashes at browse playlists

Often when i enter Browse->Genres & Moods. When clicking on a random Genre/Mood or playlist there the application instantly shuts down. Happens around 50% of the times i'm at "Browse"

  • Newbie
  • Often when i enter Browse->Genres & Moods. When clicking on a random Genre/Mood or playlist there the application instantly shuts down. Happens around 50% of the times i'm at "Browse"
  • Joe
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Windows
  • 149 Views
  • 1 replies
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Who added the playlist

Hello, Someone added playlists to my account and I wonder if I can se what IP adress that person had? The lists are not nice. I have changed tha password so hopefully it won't happen again, but I really want to know who it was.

  • Newbie
  • Hello,   Someone added playlists to my account and I wonder if I can se what IP adress that person had? The lists are not nice. I have changed tha password so hopefully it won't happen a...
  • Joe
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • Windows
  • 104 Views
  • 1 replies
  • 0 likes

Cannot Start Radio for an album

Sometimes when I try to Start Radio for an album nothing happens. Spotify simply keeps on playing the current song. Only after I restart spotify the Start Radio works for a while. This happens after I upgraded to version 0.9.8.296.g91f68827. Another ...

  • Newbie
  • Sometimes when I try to Start Radio for an album nothing happens. Spotify simply keeps on playing the current song. Only after I restart spotify the Start Radio works for a while. This happens after ...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Windows
  • 137 Views
  • 1 replies
  • 0 likes

How to listen to my Cellphone Music in my PC ?

Hi! I know my problem is a bit odd. I downloaded all my playlist in my cellphone (WP , and I want to listen to it, but via my desktop. Since I'm at work, I can't download Spotify or use it web , and I have a headset due to online meetings and stuff, ...

  • Newbie
  • Hi!  I know my problem is a bit odd. I downloaded all my playlist in my cellphone (WP 😎 , and I want to listen to it, but via my desktop.   Since I'm at work, I can't download Spo...
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Windows
  • 222 Views
  • 1 replies
  • 0 likes

Won't load on web player or desktop

I am having trouble with Spotify, it started today... First of it would play a song and then just stop.. for no reason. I would Quit or Exit out of Spotify and it would work for alittle while again.. NOW it wont load, I cannot play any songs.. the di...

  • Newbie
  • I am having trouble with Spotify, it started today... First of it would play a song and then just stop.. for no reason. I would Quit or Exit out of Spotify and it would work for alittle while again.....
  • pnc
  • Community Legend
  • 759 Views
  • 1 replies
  • 0 likes
  • Windows
  • 759 Views
  • 1 replies
  • 0 likes

Multiple Artist listings in Your Music.

The built in filtering in is nice, but not when many of my Artists have multiple listings, a few have 3, a couple have 4, and that doesn't include side projects. I foresee the content team getting flooded to change a LOT of Artist listings because of...

  • Roadie
  • The built in filtering in is nice, but not when many of my Artists have multiple listings, a few have 3, a couple have 4, and that doesn't include side projects.  I foresee the content team gett...
  • 208 Views
  • 0 replies
  • 0 likes
  • Windows
  • 208 Views
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Bug: 'history' defaults to last album played after one track

Since the upgrade, when I go to my 'History' list and play a track from it, instead of continuing through the rest of the list it defaults to an apparently random track from the last album I played from. I assume this is a bug, as there is no reason ...

  • Casual Listener
  • Since the upgrade, when I go to my 'History' list and play a track from it, instead of continuing through the rest of the list it defaults to an apparently random track from the last album I played f...
  • 184 Views
  • 0 replies
  • 0 likes
  • Windows
  • 184 Views
  • 0 replies
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Solved!! After a song has finished playing, Spotify crashes.

Hey. Ive been using spotify for quite a few months now and since this afternoon, everytime a song has finished playing, Spotify decides to close itself down which suggests to me that it has crashed. has anybody else had this problem. if not, should i...

  • Casual Listener
  • Hey. Ive been using spotify for quite a few months now and since this afternoon, everytime a song has finished playing, Spotify decides to close itself down which suggests to me that it has...
  • ferrarinufc500
  • Casual Listener
  • 3242 Views
  • 2 replies
  • 0 likes
  • Windows
  • 3242 Views
  • 2 replies
  • 0 likes

Solved!! Spotify won't show certain things, random colours appearing

I've had this problem for some time. For the last few months, apps like MusiXmatch would only show the screen you can see on the picture below. I can still interact with the things that are supposed to be there. Up to now, this wasn't a big problem, ...

  • Casual Listener
  • I've had this problem for some time. For the last few months, apps like MusiXmatch would only show the screen you can see on the picture below. I can still interact with the things that are supposed ...
  • Peter__
  • Community Legend
  • 528 Views
  • 6 replies
  • 0 likes
  • Windows
  • 528 Views
  • 6 replies
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Merge Playlist - Retain Added Date

Hi there everyone, I was wondering if the community could please help me. I would like to combine a few playlists, which is easy enough, but I very much need to retain the 'added date' as I and my circle of friends search and order tracks using this ...

  • Roadie
  • Hi there everyone,   I was wondering if the community could please help me.   I would like to combine a few playlists, which is easy enough, but I very much need to retain the 'adde...
  • bjc999
  • Roadie
  • 322 Views
  • 2 replies
  • 2 likes
  • Windows
  • 322 Views
  • 2 replies
  • 2 likes

Solved!! No more Library?

I'm not really sure when to post this. My spotify just auto updated to the new look and I noticed there is no Library anymore. This is a bit of a issue since thats what I mainly use to listen to my music because I have a bunch of songs that are not l...

  • Casual Listener
  • I'm not really sure when to post this. My spotify just auto updated to the new look and I noticed there is no Library anymore. This is a bit of a issue since thats what I mainly use to listen to my m...
  • user-removed
  • Not applicable
  • 8785 Views
  • 58 replies
  • 10 likes
  • Windows
  • 8785 Views
  • 58 replies
  • 10 likes

How to star/favorite songs in the new design?

How can I star/favorite a song in the new dark design? As it is now it's far from obvious and I consider myself somewhat tech savvy. The only idea that got to my mind was clicking the + as shown in the image below but it doesn't favorite the song whe...

ScreenShot006.jpg
  • Roadie
  • How can I star/favorite a song in the new dark design? As it is now it's far from obvious and I consider myself somewhat tech savvy. The only idea that got to my mind was clicking the + as shown in t...
  • Joe
  • Community Legend
  • 38382 Views
  • 6 replies
  • 8 likes
  • Windows
  • 38382 Views
  • 6 replies
  • 8 likes

Solved!! Spotify won't open or uninstall. Crashes silently.

Yesterday it worked just fine, today it won't open and even uninstall won't work. Event Viewer says: Faulting application name: spotify.exe, version: 0.9.1.53, time stamp: 0x51af2e16Faulting module name: USER32.dll, version: 6.2.9200.16420, time stam...

  • Casual Listener
  • Yesterday it worked just fine, today it won't open and even uninstall won't work. Event Viewer says:   Faulting application name: spotify.exe, version: 0.9.1.53, time stamp: 0x51af2e16 Faul...
  • wbj
  • Newbie
  • 5187 Views
  • 8 replies
  • 0 likes
  • Windows
  • 5187 Views
  • 8 replies
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Solved!! Public playlist does not show to others

Hi, this is a bit new to me I found a case similar to this (Oct. 2013) on one of the the boards but without a solution. I have Spotify Premium, and my playlists don't not show to others.They are set Public, right click on the name shows "Make secret"...

  • Casual Listener
  • Hi,   this is a bit new to me 🙂 I found a case similar to this (Oct. 2013) on one of the the boards but without a solution.   I have Spotify Premium, and my playlists don't not s...
  • Smurführer
  • Roadie
  • 21577 Views
  • 15 replies
  • 2 likes
  • Mac
    Windows
  • 21577 Views
  • 15 replies
  • 2 likes

Spotify and Flash Pro IDE Issue

This likely effects small minority of people who use Spotify, but I have a rather peculiar (and annoying) bug. I'm a game developer and we use Flash Pro CS6 to create menus and such. In Flash Pro, their are controls to navigate through the layers of ...

  • Casual Listener
  • This likely effects small minority of people who use Spotify, but I have a rather peculiar (and annoying) bug.   I'm a game developer and we use Flash Pro CS6 to create menus and such. ...
  • 179 Views
  • 0 replies
  • 0 likes
  • Windows
  • 179 Views
  • 0 replies
  • 0 likes

Managed to delete songs fron playlist

Hey, one of my playlists is collaborative and someone have deletet almost all of the songs on it. and i was quite alot of songs in this playlist and it will be a pain in the a** to find them all and be adding them all over again. If some of the admin...

  • Casual Listener
  • Hey, one of my playlists is collaborative and someone have deletet almost all of the songs on it. and i was quite alot of songs in this playlist and it will be a pain in the a** to find them all and ...
  • Joe
  • Community Legend
  • 235 Views
  • 4 replies
  • 0 likes
  • Windows
  • 235 Views
  • 4 replies
  • 0 likes

moved back to Germany

Hi, I was living in Portugal when I created my spotify account Nearly three weeks ago i moved back to Germany and now I'd like to use Spotify Free again! I do not have a mastercard or a paypal account! Please help me

  • Casual Listener
  • Hi, I was living in Portugal when I created my spotify account Nearly three weeks ago i moved back to Germany and now I'd like to use Spotify Free again! I do not have a mastercard or a pa...
  • Joe
  • Community Legend
  • 160 Views
  • 3 replies
  • 0 likes
  • Windows
  • 160 Views
  • 3 replies
  • 0 likes

Friends can't see what i'm listeninig

Hi, i have a complex problem with spotify. When i connect spotify account with a facebook account, my freinds can't see what music i'm listening to. When i adding songs to "favorite", below the title, it doesn't show what artists are in playlist ("in...

  • Casual Listener
  • Hi, i have a complex problem with spotify. When i connect spotify account with a facebook account, my freinds can't see what music i'm listening to. When i adding songs to "favorite", below the title...
  • Rollo_
  • Roadie
  • 4564 Views
  • 3 replies
  • 0 likes
  • Windows
  • 4564 Views
  • 3 replies
  • 0 likes

Spotify only plays one song from my playlist and stops

Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not paused or stopped, but it will not advance to the ...

  • Regular
  • Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not...
  • abrybka2
  • Newbie
  • 8870 Views
  • 15 replies
  • 4 likes
  • Windows
  • 8870 Views
  • 15 replies
  • 4 likes