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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1729 Views

0 replies

2 likes

  • 1729 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146111 Views

83 replies

27 likes

  • 146111 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131098 Views

294 replies

22 likes

  • 131098 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11000 Views

1 replies

6 likes

  • 11000 Views
  • 1 replies
  • 6 likes

Can't see playlist followers in new Spotify version

In the new version of Spotify, playlists list the number of followers each playlist has, but not who is following it. In the previous version there were thumbnails of three followers, but there was no way to see more (very annoying). Now it seems tha...

Music Fan

In the new version of Spotify, playlists list the number of followers each playlist has, but not who is following it. In the previous version there were thumbnails of three followers, but there was n...

elvaka

Regular

69622 Views

106 replies

175 likes

Windows
  • 69622 Views
  • 106 replies
  • 175 likes

Songs added to playlists before dates were added are all gone.

So, way, WAY back in 2011~ish playlists did not have dates by which you could sort, so when you added them to a playlist there would simply be nothing there. Then around march 2012 Spotify added dates, and every song you added AFTER that had a date a...

Music Fan

So, way, WAY back in 2011~ish playlists did not have dates by which you could sort, so when you added them to a playlist there would simply be nothing there. Then around march 2012 Spotify added date...

Joe

Community Legend

470 Views

1 replies

0 likes

Windows
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! How to save artists

After the new update I have a slot for songs, albums and artists. I have found how to save a song (the plus sign) how to save albums (go to the album page and click save) but how on earth do you save artists?

Roadie

After the new update I have a slot for songs, albums and artists. I have found how to save a song (the plus sign) how to save albums (go to the album page and click save) but how on earth do you save...

88Merl

Music Fan

36304 Views

17 replies

1 likes

Windows
  • 36304 Views
  • 17 replies
  • 1 likes

Solved!! How to make collaborative playlists public?

Hello everyone,I know there's already a topic about this, but it doesn't really answer to my question: in that other topic, it is explained that you can't make a playlist collaborative AND public. However, I noticed that two of my collaborative playl...

Visitor

Hello everyone, I know there's already a topic about this, but it doesn't really answer to my question: in that other topic, it is explained that you can't make a playlist collaborative AND public...

CenkErgen

Newbie

23527 Views

8 replies

1 likes

Linux
Mac
Windows
  • 23527 Views
  • 8 replies
  • 1 likes

Issues with Spotify

So every once in a while i will have spotify crash out on me while playing music, and will not restart. after rebooting computer it will load occasionally. more often it will load the process and not show the log in screen. on top of this if i get it...

Newbie

So every once in a while i will have spotify crash out on me while playing music, and will not restart. after rebooting computer it will load occasionally. more often it will load the process and not...

JohnManly

Gig Goer

495 Views

1 replies

0 likes

Windows
  • 495 Views
  • 1 replies
  • 0 likes

Backing up playlists; song counts don't match

Hi, Hoping someone can explain the reason for the following: I use Excel to backup my playlists, but the song counts don't match (I CTRL+A from the Windows desktop client and paste into Excel). My take is that either the desktop client is incorrectly...

Gig Goer

Hi,   Hoping someone can explain the reason for the following:   I use Excel to backup my playlists, but the song counts don't match (I CTRL+A from the Windows desktop client and pa...

SJKS

Gig Goer

451 Views

1 replies

0 likes

Windows
  • 451 Views
  • 1 replies
  • 0 likes

[Windows] Crashes at browse playlists

Often when i enter Browse->Genres & Moods. When clicking on a random Genre/Mood or playlist there the application instantly shuts down. Happens around 50% of the times i'm at "Browse"

Newbie

Often when i enter Browse->Genres & Moods. When clicking on a random Genre/Mood or playlist there the application instantly shuts down. Happens around 50% of the times i'm at "Browse"

Joe

Community Legend

370 Views

1 replies

0 likes

Windows
  • 370 Views
  • 1 replies
  • 0 likes

Who added the playlist

Hello, Someone added playlists to my account and I wonder if I can se what IP adress that person had? The lists are not nice. I have changed tha password so hopefully it won't happen again, but I really want to know who it was.

Newbie

Hello,   Someone added playlists to my account and I wonder if I can se what IP adress that person had? The lists are not nice. I have changed tha password so hopefully it won't happen a...

Joe

Community Legend

326 Views

1 replies

0 likes

Windows
  • 326 Views
  • 1 replies
  • 0 likes

Cannot Start Radio for an album

Sometimes when I try to Start Radio for an album nothing happens. Spotify simply keeps on playing the current song. Only after I restart spotify the Start Radio works for a while. This happens after I upgraded to version 0.9.8.296.g91f68827. Another ...

Newbie

Sometimes when I try to Start Radio for an album nothing happens. Spotify simply keeps on playing the current song. Only after I restart spotify the Start Radio works for a while. This happens after ...

Joe

Community Legend

352 Views

1 replies

0 likes

Windows
  • 352 Views
  • 1 replies
  • 0 likes

How to listen to my Cellphone Music in my PC ?

Hi! I know my problem is a bit odd. I downloaded all my playlist in my cellphone (WP , and I want to listen to it, but via my desktop. Since I'm at work, I can't download Spotify or use it web , and I have a headset due to online meetings and stuff, ...

Newbie

Hi!  I know my problem is a bit odd. I downloaded all my playlist in my cellphone (WP 😎 , and I want to listen to it, but via my desktop.   Since I'm at work, I can't download Spoti...

Joe

Community Legend

447 Views

1 replies

0 likes

Windows
  • 447 Views
  • 1 replies
  • 0 likes

Won't load on web player or desktop

I am having trouble with Spotify, it started today... First of it would play a song and then just stop.. for no reason. I would Quit or Exit out of Spotify and it would work for alittle while again.. NOW it wont load, I cannot play any songs.. the di...

Newbie

I am having trouble with Spotify, it started today... First of it would play a song and then just stop.. for no reason. I would Quit or Exit out of Spotify and it would work for alittle while again.....

pnc

Community Legend

1020 Views

1 replies

0 likes

Windows
  • 1020 Views
  • 1 replies
  • 0 likes

Multiple Artist listings in Your Music.

The built in filtering in is nice, but not when many of my Artists have multiple listings, a few have 3, a couple have 4, and that doesn't include side projects. I foresee the content team getting flooded to change a LOT of Artist listings because of...

Roadie

The built in filtering in is nice, but not when many of my Artists have multiple listings, a few have 3, a couple have 4, and that doesn't include side projects.  I foresee the content team gett...

462 Views

0 replies

0 likes

Windows
  • 462 Views
  • 0 replies
  • 0 likes

Bug: 'history' defaults to last album played after one track

Since the upgrade, when I go to my 'History' list and play a track from it, instead of continuing through the rest of the list it defaults to an apparently random track from the last album I played from. I assume this is a bug, as there is no reason ...

Casual Listener

Since the upgrade, when I go to my 'History' list and play a track from it, instead of continuing through the rest of the list it defaults to an apparently random track from the last album I played f...

353 Views

0 replies

0 likes

Windows
  • 353 Views
  • 0 replies
  • 0 likes

Solved!! After a song has finished playing, Spotify crashes.

Hey. Ive been using spotify for quite a few months now and since this afternoon, everytime a song has finished playing, Spotify decides to close itself down which suggests to me that it has crashed. has anybody else had this problem. if not, should i...

Casual Listener

Hey. Ive been using spotify for quite a few months now and since this afternoon, everytime a song has finished playing, Spotify decides to close itself down which suggests to me that it has...

ferrarinufc500

Casual Listener

4304 Views

2 replies

0 likes

Windows
  • 4304 Views
  • 2 replies
  • 0 likes

Solved!! Spotify won't show certain things, random colours appearing

I've had this problem for some time. For the last few months, apps like MusiXmatch would only show the screen you can see on the picture below. I can still interact with the things that are supposed to be there. Up to now, this wasn't a big problem, ...

Casual Listener

I've had this problem for some time. For the last few months, apps like MusiXmatch would only show the screen you can see on the picture below. I can still interact with the things that are supposed ...

Peter__

Community Legend

1446 Views

6 replies

0 likes

Windows
  • 1446 Views
  • 6 replies
  • 0 likes

Merge Playlist - Retain Added Date

Hi there everyone, I was wondering if the community could please help me. I would like to combine a few playlists, which is easy enough, but I very much need to retain the 'added date' as I and my circle of friends search and order tracks using this ...

Roadie

Hi there everyone,   I was wondering if the community could please help me.   I would like to combine a few playlists, which is easy enough, but I very much need to retain the 'adde...

bjc999

Roadie

891 Views

2 replies

3 likes

Windows
  • 891 Views
  • 2 replies
  • 3 likes

Solved!! No more Library?

I'm not really sure when to post this. My spotify just auto updated to the new look and I noticed there is no Library anymore. This is a bit of a issue since thats what I mainly use to listen to my music because I have a bunch of songs that are not l...

Casual Listener

I'm not really sure when to post this. My spotify just auto updated to the new look and I noticed there is no Library anymore. This is a bit of a issue since thats what I mainly use to listen to my m...

user-removed

Not applicable

14272 Views

58 replies

10 likes

Windows
  • 14272 Views
  • 58 replies
  • 10 likes

How to star/favorite songs in the new design?

How can I star/favorite a song in the new dark design? As it is now it's far from obvious and I consider myself somewhat tech savvy. The only idea that got to my mind was clicking the + as shown in the image below but it doesn't favorite the song whe...

Roadie

How can I star/favorite a song in the new dark design? As it is now it's far from obvious and I consider myself somewhat tech savvy. The only idea that got to my mind was clicking the + as shown in t...

Joe

Community Legend

39884 Views

6 replies

8 likes

Windows
  • 39884 Views
  • 6 replies
  • 8 likes

Solved!! Spotify won't open or uninstall. Crashes silently.

Yesterday it worked just fine, today it won't open and even uninstall won't work. Event Viewer says: Faulting application name: spotify.exe, version: 0.9.1.53, time stamp: 0x51af2e16Faulting module name: USER32.dll, version: 6.2.9200.16420, time stam...

Casual Listener

Yesterday it worked just fine, today it won't open and even uninstall won't work. Event Viewer says:   Faulting application name: spotify.exe, version: 0.9.1.53, time stamp: 0x51af2e16 Faul...

wbj

Newbie

6778 Views

8 replies

0 likes

Windows
  • 6778 Views
  • 8 replies
  • 0 likes