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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84201 Views

40 replies

68 likes

  • 84201 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

798558 Views

505 replies

64 likes

  • 798558 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

ethan989

Visitor

24577 Views

26 replies

7 likes

  • 24577 Views
  • 26 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3104 Views

0 replies

4 likes

  • 3104 Views
  • 0 replies
  • 4 likes

See which tags a track/playlist/radio has

I keep having trouble creating the perfect radio station based on a playlist. Possibly because my playlists sometimIs this possible?es really can not be represented by a set of genres but rather a set of genres with exceptions. I would like to create...

Casual Listener

I keep having trouble creating the perfect radio station based on a playlist. Possibly because my playlists sometimIs this possible?es really can not be represented by a set of genres but rather a se...

Peter__

Community Legend

1905 Views

1 replies

0 likes

Windows
  • 1905 Views
  • 1 replies
  • 0 likes

Solved!! Bug: Join Me Ad locks up Spotify Player

The advertisement for "Join Me" flips on and Spotify shows the advertisement but it doesn't end. The only way to get to the next song is to exit and launch spotify again. I actually had it sit for 30 minutes with nothing happening to see if it was an...

Newbie

The advertisement for "Join Me" flips on and Spotify shows the advertisement but it doesn't end.  The only way to get to the next song is to exit and launch spotify again.  I actually ...

Peter__

Community Legend

1646 Views

1 replies

0 likes

Windows
  • 1646 Views
  • 1 replies
  • 0 likes

Can't play the current track

I get this message when I try to play any of the songs from an album I have recently downloaded, this album is not available on Spotify and I'm only trying to use Spotify as a media player. So far I have tried: logging out, exiting the player and the...

Newbie

I get this message when I try to play any of the songs from an album I have recently downloaded, this album is not available on Spotify and I'm only trying to use Spotify as a media player. So far I ...

Peter__

Community Legend

389 Views

1 replies

0 likes

Windows
  • 389 Views
  • 1 replies
  • 0 likes

why can't edit song id3 tags by person ?

many chinese song ,can't show his chinese name , just display id tags by transliteration string , it s very strange !!!!!!! ah ah ah

Newbie

many chinese song ,can't show his chinese name , just display id tags by transliteration string  ,   it s very strange !!!!!!! ah ah ah   

SuperWisdom

Community Legend

736 Views

1 replies

0 likes

Windows
  • 736 Views
  • 1 replies
  • 0 likes

Do you have same problem (no playlists)

Hello, yesterday all of sudden all my playlists disappeared and instead of them I got 2 playlists with country and royal music. I`m wondering is this some kind of bug or just someone hacked my Spotify account? PS Albums in My Music are left untouched

Gig Goer

Hello, yesterday all of sudden all my playlists disappeared and instead of them I got 2 playlists with country and royal music. I`m wondering is this some kind of bug or just someone hacked my Spotif...

SuperWisdom

Community Legend

476 Views

1 replies

0 likes

Windows
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Copying songs

Can i to copy cached songs to hear in others devices in MP3 format? Thank u

Casual Listener

Can i to copy cached songs to hear in others devices in MP3 format?   Thank u

kbrooksc

Community Legend

1480 Views

3 replies

0 likes

Windows
  • 1480 Views
  • 3 replies
  • 0 likes

Windows Desktop client failed to update playlist

I tried to contact Spotify support first. And they reply me with some options, I tried them all, and none of them works. I reply them again. Seriously, no reply in 48hours! This is how Spotify treat your customers? My Windows 7 desktop client can't u...

Visitor

I tried to contact Spotify support first. And they reply me with some options, I tried them all, and none of them works. I reply them again. Seriously, no reply in 48hours! This is how Spotify t...

user-removed

Not applicable

1258 Views

3 replies

0 likes

Windows
  • 1258 Views
  • 3 replies
  • 0 likes

spotify premium

I upgraded to premium AND I went to go download a playlist for offline use and it still says I need to upgrade even though I did. I select the upgrade button AMD it takes me to a receipt saying I upgraded

Newbie

I upgraded to premium AND I went to go download a playlist for offline use and it still says I need to upgrade even though I did. I select the upgrade button AMD it takes me to a receipt saying I upg...

xHarukito

Regular

415 Views

1 replies

0 likes

Windows
  • 415 Views
  • 1 replies
  • 0 likes

Music Totals Discrepancy, Please Help!

All, I have a discrepency between the total songs my music playlist says it contains and how many songs are actually on the playlist. Any ideas on what could be causing this? Yesterday the playlist said I had 196 but I only had 193. Today its down to...

Newbie

All,   I have a discrepency between the total songs my music playlist says it contains and how many songs are actually on the playlist. Any ideas on what could be causing this? Yesterda...

user-removed

Not applicable

389 Views

1 replies

0 likes

Windows
  • 389 Views
  • 1 replies
  • 0 likes

Not opening at all

So I have a Macbook Pro with 10.9.2, and usually I don't close my spotify unless I turn my computer off. When my browse wouldn't work, I tried to shut it down and turn it back on to see if it would work then. When I tried to open it, it would make th...

Newbie

So I have a Macbook Pro with 10.9.2, and usually I don't close my spotify unless I turn my computer off. When my browse wouldn't work, I tried to shut it down and turn it back on to see if it would w...

jandrew

Newbie

1288 Views

1 replies

0 likes

Windows
  • 1288 Views
  • 1 replies
  • 0 likes

Spotify has stopped working.Windows error. If I start it, deinstall or reinstall it.

So today my Spotify broke, and every time I booted my PC Windows said 'Spotify has stopped working'. So I tried reinstalling, but that didnt help. After the download it shows the exact same message and it's gone. Deinstalling with the control panel r...

Regular

So today my Spotify broke, and every time I booted my PC Windows said 'Spotify has stopped working'. So I tried reinstalling, but that didnt help. After the download it shows the exact same message a...

kbrooksc

Community Legend

3529 Views

7 replies

0 likes

Windows
  • 3529 Views
  • 7 replies
  • 0 likes

Starred playlist won't update

I wanted to clean up my Starred playlist. I attempted to delete all the songs off of it in the Windows desktop client, but the changes wouldn't take. Finally after deleting the tracks a bunch of times the list now shows up as empty on the desktop cli...

Gig Goer

I wanted to clean up my Starred playlist. I attempted to delete all the songs off of it in the Windows desktop client, but the changes wouldn't take. Finally after deleting the tracks a bunch of time...

olken2000

Gig Goer

636 Views

1 replies

0 likes

Windows
  • 636 Views
  • 1 replies
  • 0 likes

Can't Play Music

Since the last two updates on spotify, it says I can't this music that I have downloaded on my computer. There is nothing wrong with the tracks (check by playing tracks on windows media player). I have about 12 playlists that can't be played. I am on...

Music Fan

Since the last two updates on spotify, it says I can't this music that I have downloaded on my computer. There is nothing wrong with the tracks (check by playing tracks on windows media player). I ha...

Peplau

Casual Listener

2959 Views

6 replies

0 likes

Windows
  • 2959 Views
  • 6 replies
  • 0 likes

Volume slider lag

For about 4 months now whenever I use my main playlist the volume slider lags. Things I know and tried: Reinstalling. This only happens with large playlists (currently 1,124 tracks). Using different OS's (Win 7, Win 8 and Win 8.1) and all have the sa...

Regular

For about 4 months now whenever I use my main playlist the volume slider lags.   Things I know and tried: Reinstalling. This only happens with large playlists (currently 1,124 tracks)....

Peter__

Community Legend

8398 Views

12 replies

5 likes

Windows
  • 8398 Views
  • 12 replies
  • 5 likes

New Spotify 0.8.8 interface.

Hello Under windows on the main screen I don't understand the meaning of the check mark or plus sign st thr first colum. Also I have some music that have the artist or album or date added grayed. Also before the added colum the are icons ( chain and ...

Casual Listener

Hello Under windows on the main screen I don't understand the meaning of the check mark or plus sign st thr first colum. Also I have some music that have the artist or album or date added gray...

Tmartins

Casual Listener

1622 Views

2 replies

0 likes

Windows
  • 1622 Views
  • 2 replies
  • 0 likes

Spotify slowing down/freezing my computer

Everytime a song changes, or I pause a song, it freezes my desktop. Anytime a new update is installed, this happens. I can't update firewalls or anything because this is a work computer. How can I fix this?

Casual Listener

Everytime a song changes, or I pause a song, it freezes my desktop.  Anytime a new update is installed, this happens.   I can't update firewalls or anything because this is a work compu...

AllieNicoleM83

Casual Listener

907 Views

2 replies

0 likes

Windows
  • 907 Views
  • 2 replies
  • 0 likes

Error Code: 53 upon install attempt

I have been using spotify for years, but today it seems to have uninstalled itself from my computer and I can not reinstall. I download the installer and it gives me the attached error message (Error Code 53) Please advise. Thank you.

Casual Listener

I have been using spotify for years, but today it seems to have uninstalled itself from my computer and I can not reinstall.  I download the installer and it gives me the attached error message ...

user-removed

Not applicable

738 Views

1 replies

0 likes

Windows
  • 738 Views
  • 1 replies
  • 0 likes

Local files that interfere with playback

I have a local file on my computer from one of the artists I've been listening to. Unfortunately for this artist whatever format the file is it Spotify says not supported. However the album is hosted on spotify but the player keeps trying to force pl...

Visitor

I have a local file on my computer from one of the artists I've been listening to. Unfortunately for this artist whatever format the file is it Spotify says not supported. However the album is h...

user-removed

Not applicable

400 Views

1 replies

0 likes

Windows
  • 400 Views
  • 1 replies
  • 0 likes

Missing Playlists and starred songs

Hi I am in need of some help. I tried loggin in with my facebook account today (as usual) but for some reason all of my playlists and starred songs have all gone missing. Even people i follow and my followers were all gone. Its like my accounts just ...

Casual Listener

Hi I am in need of some help. I tried loggin in with my facebook account today (as usual) but for some reason all of my playlists and starred songs have all gone missing. Even people i follow and my ...

Taylor

Community Legend

413 Views

1 replies

0 likes

Windows
  • 413 Views
  • 1 replies
  • 0 likes

Problems with Messages

I have an HP Windows 8 laptop and a Spotify Premium account. My friend and I have been sending songs back and forth for about a year using Private Messaging, but recently the songs he sends me still have "You haven't played this yet" under them even ...

Casual Listener

I have an HP Windows 8 laptop and a Spotify Premium account. My friend and I have been sending songs back and forth for about a year using Private Messaging, but recently the songs he sends me stil...

kbrooksc

Community Legend

928 Views

3 replies

0 likes

Windows
  • 928 Views
  • 3 replies
  • 0 likes