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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1656 Views

0 replies

2 likes

  • 1656 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145531 Views

83 replies

27 likes

  • 145531 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130469 Views

294 replies

22 likes

  • 130469 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10979 Views

1 replies

6 likes

  • 10979 Views
  • 1 replies
  • 6 likes

My post from yesterday...

Spotify, shame of you. Deleting posts that are critical of you is a bad business to be in. Yesterday i created this community account and i posted one message. Today that message is gone and i am unable to find it. It was critical of your latest upda...

Casual Listener

Spotify, shame of you. Deleting posts that are critical of you is a bad business to be in.   Yesterday i created this community account and i posted one message.   Today that messag...

Peter__

Community Legend

485 Views

1 replies

2 likes

Windows
  • 485 Views
  • 1 replies
  • 2 likes

Suggestion: Highlighting Playing vs Reviewing

In the new version, it's not easily identifiable which playist is playing versus one which is being looked at. I see the Speaker icon to the right of the playlist, but it would be better to have more. Such as italics the playing list or change the co...

Regular

In the new version, it's not easily identifiable which playist is playing versus one which is being looked at. I see the Speaker icon to the right of the playlist, but it would be better to have...

Peter__

Community Legend

506 Views

1 replies

0 likes

Windows
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! [Windows]Blank screens

Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution. Hi there, I'm a Premium user since 3 years and a half. The first couple of years I was super happy with the whole exper...

Regular

Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution.   Hi there,   I'm a Premium user since 3 year...

fck-your-signup

Casual Listener

46990 Views

106 replies

5 likes

Windows
  • 46990 Views
  • 106 replies
  • 5 likes

Can't select tracks in an album view if I clicked into the album from "Your Music"->"Albums" view

If I'm in the "Your Music"->"Albums" view and I click into an album, I can't select any of the tracks in that view

Roadie

If I'm in the "Your Music"->"Albums" view and I click into an album, I can't select any of the tracks in that view

Peter__

Community Legend

556 Views

1 replies

0 likes

Windows
  • 556 Views
  • 1 replies
  • 0 likes

Bug (Windows) - Plays song from different album (not equivalent track number from other album)

This one is a bit tricky: Description: I opened Lionel Richies profile on Spotify. I scrolled 7 albums down to Live (2007) and selected song number 13 out of 14, All Night Long - Live from Bercy Arena. Spotify on the other hand, thought that I rather...

Gig Goer

This one is a bit tricky:   Description: I opened Lionel Richies profile on Spotify. I scrolled 7 albums down to Live (2007) and selected song number 13 out of 14, All Night Long - Live fr...

Peter__

Community Legend

510 Views

1 replies

0 likes

Windows
  • 510 Views
  • 1 replies
  • 0 likes

wrong songs

idk if it's just a my problem but i can't find any solutions, online and on my brother's desktop for the same songs there aren't any problems but on the program they are wrong, really different songs or with voices not of the songs like 'six degrees ...

Newbie

idk if it's just a my problem but i can't find any solutions, online and on my brother's desktop for the same songs there aren't any problems but on the program they are wrong, really different songs...

Peter__

Community Legend

605 Views

1 replies

0 likes

Windows
  • 605 Views
  • 1 replies
  • 0 likes

Solved!! Help - Clearing play queue of automatic songs and playlists.

Hi, Sorry I'm new. I realise this problem has already been posted before, but I've not found the answer that I'm looking for! Basically I've double clicked a song instead of adding it to the play queue. This has now added the whole back catalogue to ...

Newbie

Hi,   Sorry I'm new.  I realise this problem has already been posted before, but I've not found the answer that I'm looking for!   Basically I've double clicked a song instead ...

user-removed

Not applicable

61931 Views

29 replies

7 likes

Windows
  • 61931 Views
  • 29 replies
  • 7 likes

Solved!! Spotify stopped working (Can't open and can't uninstall)

Hey everyone, Spotify has recently stopped working on my windows 8.1.1 64bit. When I try to open spotify I get a standard error message (screencap as attachment) which includes this information: Problem signature: Problem Event Name: APPCRASH Applica...

Casual Listener

Hey everyone,   Spotify has recently stopped working on my windows 8.1.1 64bit. When I try to open spotify I get a standard error message (screencap as attachment) which includes this inform...

Joe

Community Legend

2707 Views

3 replies

0 likes

Windows
  • 2707 Views
  • 3 replies
  • 0 likes

Heavy CPU load when moving Spotify window

After updating Spotify to the latest version (The dark ages version) version 0.9.8.296.g91f68827 I notice a very high CPU load on spotify.exe *32 when moving the Spotify window, about 10-25%. The same thing happens if I move another window ontop of t...

Newbie

After updating Spotify to the latest version (The dark ages version) version 0.9.8.296.g91f68827 I notice a very high CPU load on spotify.exe *32 when moving the Spotify window, about 10-25%. The sam...

Peter__

Community Legend

603 Views

1 replies

0 likes

Windows
  • 603 Views
  • 1 replies
  • 0 likes

Various artists as album artist whn the album is by one band/artist only

SometimesI have difficulty finding a certain album when I start with looking up the artist and listing the albums of that artist. F.i. the album 'Operators Manual' by 'The Buzzcocks'. If I look up the Buzzcocks it's not mentioned in their list of alb...

Regular

SometimesI have difficulty finding a certain album when I start with looking up the artist and listing the albums of that artist. F.i. the album 'Operators Manual' by 'The Buzzcocks'. If I look up th...

Peter__

Community Legend

564 Views

1 replies

0 likes

Windows
  • 564 Views
  • 1 replies
  • 0 likes

Solved!! Add all music of playlists to "my music" section by one ?

Hi all, I've just installed the new version (0.9.8.226). I have about 800 playlists (1 album = 1 playlist). I am interested about the new "my music" section, but is there a way ton add all them by one clic ? If i have to drag each playlist to the "ti...

Regular

Hi all,   I've just installed the new version (0.9.8.226).   I have about 800 playlists (1 album = 1 playlist). I am interested about the new "my music" section, but is there a wa...

Joe

Community Legend

16373 Views

4 replies

2 likes

Linux
Mac
Windows
  • 16373 Views
  • 4 replies
  • 2 likes

Previous installation

Hey guys. Do any of you have the previous installation? Can you upload it somewhere? This 0.9.8 should be killed with fire. Thanks in advance!

Casual Listener

Hey guys. Do any of you have the previous installation? Can you upload it somewhere? This 0.9.8 should be killed with fire. Thanks in advance!

417 Views

0 replies

2 likes

Windows
  • 417 Views
  • 0 replies
  • 2 likes

Stuck in Offline mode

Hey Spotify peeps. I've been enjoying my month trial of premium and love it, expect for one huge, major and unexcusable problem which has me deciding to not continue with premium - and that is the dreaded "Stuck in Offline mode" issue. Spotify works ...

Regular

Hey Spotify peeps.   I've been enjoying my month trial of premium and love it, expect for one huge, major and unexcusable problem which has me deciding to not continue with premium - and tha...

Peter__

Community Legend

793 Views

1 replies

0 likes

Windows
  • 793 Views
  • 1 replies
  • 0 likes

Notifications not working properly

This is for the windows version of the desktop app: I get some notifications but not all. I just happened to find a new album that came out on from an artist that I follow but I didn't recieve a notification. This isn't the first time it has happened...

Roadie

This is for the windows version of the desktop app:     I get some notifications but not all. I just happened to find a new album that came out on from an artist that I follow but I d...

333 Views

0 replies

0 likes

Windows
  • 333 Views
  • 0 replies
  • 0 likes

Can't see playlist followers in new Spotify version

In the new version of Spotify, playlists list the number of followers each playlist has, but not who is following it. In the previous version there were thumbnails of three followers, but there was no way to see more (very annoying). Now it seems tha...

Music Fan

In the new version of Spotify, playlists list the number of followers each playlist has, but not who is following it. In the previous version there were thumbnails of three followers, but there was n...

elvaka

Regular

69498 Views

106 replies

175 likes

Windows
  • 69498 Views
  • 106 replies
  • 175 likes

Songs added to playlists before dates were added are all gone.

So, way, WAY back in 2011~ish playlists did not have dates by which you could sort, so when you added them to a playlist there would simply be nothing there. Then around march 2012 Spotify added dates, and every song you added AFTER that had a date a...

Music Fan

So, way, WAY back in 2011~ish playlists did not have dates by which you could sort, so when you added them to a playlist there would simply be nothing there. Then around march 2012 Spotify added date...

Joe

Community Legend

470 Views

1 replies

0 likes

Windows
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! How to save artists

After the new update I have a slot for songs, albums and artists. I have found how to save a song (the plus sign) how to save albums (go to the album page and click save) but how on earth do you save artists?

Roadie

After the new update I have a slot for songs, albums and artists. I have found how to save a song (the plus sign) how to save albums (go to the album page and click save) but how on earth do you save...

88Merl

Music Fan

36296 Views

17 replies

1 likes

Windows
  • 36296 Views
  • 17 replies
  • 1 likes

Solved!! How to make collaborative playlists public?

Hello everyone,I know there's already a topic about this, but it doesn't really answer to my question: in that other topic, it is explained that you can't make a playlist collaborative AND public. However, I noticed that two of my collaborative playl...

Visitor

Hello everyone, I know there's already a topic about this, but it doesn't really answer to my question: in that other topic, it is explained that you can't make a playlist collaborative AND public...

CenkErgen

Newbie

23518 Views

8 replies

1 likes

Linux
Mac
Windows
  • 23518 Views
  • 8 replies
  • 1 likes

Issues with Spotify

So every once in a while i will have spotify crash out on me while playing music, and will not restart. after rebooting computer it will load occasionally. more often it will load the process and not show the log in screen. on top of this if i get it...

Newbie

So every once in a while i will have spotify crash out on me while playing music, and will not restart. after rebooting computer it will load occasionally. more often it will load the process and not...

JohnManly

Gig Goer

495 Views

1 replies

0 likes

Windows
  • 495 Views
  • 1 replies
  • 0 likes