freezes when ad plays

[bouster34]

Plan

Free/Premium

Country

USA

Device

Desktop

Operating System

Windows 10

Spotify app freezes whenever ad for Killington tries to play.  The only way to get it playing again is to close and restart the app.  The app and my operating system are current to all updates and I have done a clean reinstall of the app yet I am still having the same problem.

[Peter · Accepted solution]

Hey @bouster34,

Thanks for reaching out to us about this!
 

If you're still experiencing this issue, make sure to head over to this Ongoing Issue thread and leave the info we've requested as a comment in the thread. Once we've gathered enough info, we'll pass it on to the right team so that they can look into it further.

Thanks!