Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
83840 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Moderator
795147 Views
505 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Newbie
23816 Views
25 replies
7 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
On Desktop client, when you clicked album art in the bottom left corner, it used to jump to that song entry in the current playlist. Now it just jumps to a random song in the Playlist and not the one playing. Can you guys fix this? Some of my playlis...
On Desktop client, when you clicked album art in the bottom left corner, it used to jump to that song entry in the current playlist. Now it just jumps to a random song in the Playlist and not the one...
499 Views
0 replies
1 likes
PlanPremium DeviceiPhone 8 Operating System(Windows 10, iOS13.3.1) My Question or IssueMy phone does not come up on my computer and not opposite. I am conected at the same network as well and it shows up in the web version? Anyone knows the reason wh...
Plan Premium Device iPhone 8 Operating System (Windows 10, iOS13.3.1) My Question or Issue My phone does not come up on my computer and not opposite. I am conected at t...
447 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindows 10 64 bit My Question or IssueI rebooted my PC and upon opening Spotify, I swear for the life of me the music just seems like it was ever so slightly slower, I wouldn't notice it normally if...
Plan Premium Country UK Device Desktop PC Operating System Windows 10 64 bit My Question or Issue I rebooted my PC and upon opening Spotify, I swear for the life of me the music just...
455 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceDell Latitude 7490Operating SystemWindows 10 My Question or IssueWhen playing music on the Windows 10 app, my recently played artists/songs doesn't update. When I play music through the online player (open.spotify...
Plan Premium Country United States Device Dell Latitude 7490 Operating System Windows 10 My Question or Issue When playing music on the Windows 10 app, my recently played artists/son...
Spotify Legend
560 Views
1 replies
1 likes
Spotify tried updating itself on startup and gave the error code 18, so I uninstalled it to reinstall again.After uninstalling I used the install again but it gave me the same error, now my computer says Spotify is still an app on my computer despite...
Spotify tried updating itself on startup and gave the error code 18, so I uninstalled it to reinstall again. After uninstalling I used the install again but it gave me the same error, now my compute...
Spotify Legend
1749 Views
3 replies
0 likes
Plan - PremiumCountry - NetherlandsDevice - Windows 10 pc If I change my picture in the desktop app it shows it changed on the page but does not update at the top, see attachments as example. If I go in incognito mode in chrome and open my spotify I ...
Plan - Premium Country - Netherlands Device - Windows 10 pc If I change my picture in the desktop app it shows it changed on the page but does not update at the top, see attachme...
Roadie
547 Views
1 replies
1 likes
I tried to change my profile picture on my desktop app but when I close and reopen it, my picture didnt appear. After some research, I learned that apperently in order to change my profile picture, I need to be on my primary device. I tried to log ou...
I tried to change my profile picture on my desktop app but when I close and reopen it, my picture didnt appear. After some research, I learned that apperently in order to change my profile picture, I...
Community Legend
1579 Views
3 replies
1 likes
PlanPremiumCountryIndonesiaDeviceDell Inspiron 5437Operating SystemWindows 10 My Question or IssueMy Liked Songs playlist shows up as empty whenever I try to open it on my laptop. It works fine whenever I open it on my phone. I can look through the a...
Plan Premium Country Indonesia Device Dell Inspiron 5437 Operating System Windows 10 My Question or Issue My Liked Songs playlist shows up as empty whenever I try to open it on my la...
439 Views
0 replies
1 likes
PlanPremiumDeviceLaptopOperating SystemWindows My Question or IssueI'm in the process of moving house and without internet at the moment, so while I was at a friend's house I set my library to download so I can listen without eating up my data The so...
Plan Premium Device Laptop Operating System Windows My Question or Issue I'm in the process of moving house and without internet at the moment, so while I was at a friend's house I set...
Community Legend
830 Views
1 replies
0 likes
My Question or IssueOn Windows Desktop app, from an album page, there are multiple ways you can create a playlist from this album:1. from the 3 dots button > Add to Playlist2. by drag & drop of the album title to the playlist panel on the left sideTh...
My Question or Issue On Windows Desktop app, from an album page, there are multiple ways you can create a playlist from this album: 1. from the 3 dots button > Add to Playlist 2. by drag & ...
710 Views
0 replies
1 likes
PlanFree/PremiumCountryUnited StatesDevice/OSWindows 10, Google HomeMy Question or IssueWhen I cast to Google Home, then use the desktop client, the song title in the volume banner no longer matches.
Plan Free/Premium Country United States Device/OS Windows 10, Google Home My Question or Issue When I cast to Google Home, then use the desktop client, the song title in the volume banner no l...
Gig Goer
771 Views
3 replies
1 likes
PlanPremiumOperating SystemWindows 10 My Question or IssueToday I was using spotify through my phone when I decided to change to my laptop, the songs started to skip like crazy, not even a second playing. I tried to select a song on my phone and send...
Plan Premium Operating System Windows 10 My Question or Issue Today I was using spotify through my phone when I decided to change to my laptop, the songs started to skip like crazy, not ...
664 Views
0 replies
0 likes
This has been happening to me since 2 weeks ago. When I'm browsing my playlists or queue, when I click on tracks or the playlist names, sometimes Spotify requests it as d double click, even though I didn't double click, resulting in Spotify playing a...
This has been happening to me since 2 weeks ago. When I'm browsing my playlists or queue, when I click on tracks or the playlist names, sometimes Spotify requests it as d double click, even though I ...
506 Views
0 replies
0 likes
PlanPremiumCountrySwedenOperating SystemWindows 10My Question or IssueOk so, when i try to play any song a message comes up on the top of the screen that says "spotify can't play this right now. If you have the file on your computer you can import it...
Plan Premium Country Sweden Operating System Windows 10 My Question or Issue Ok so, when i try to play any song a message comes up on the top of the screen that says "spotify can't play ...
Spotify Legend
698 Views
1 replies
0 likes
They used to.. but for whatever reason they no longer work on my Desktop app for about a month or so now. Used to be I can navigate back and forth different pages I opened.
They used to.. but for whatever reason they no longer work on my Desktop app for about a month or so now. Used to be I can navigate back and forth different pages I opened.
Composer
686 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried changing my profile picture on my desktop and it won’t change it just keeps resetting...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried...
Community Legend
595 Views
1 replies
0 likes
So, I noticed that some artist have albums avaible online on Spotify while the albums aren't present on the artist page. I know I has been already talked about, but the solutions I found said that people were seeing info on music they have on local f...
So, I noticed that some artist have albums avaible online on Spotify while the albums aren't present on the artist page. I know I has been already talked about, but the solutions I found said th...
Spotify Legend
5425 Views
11 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceComputerOperating SystemWindows 10 My Question or IssueHi! I hope you're having a good day,So I'm really confused, I transferred a bunch of songs (30 or so) using Local Files and moved them into a playlist, the p...
Plan Premium Country United Kingdom Device Computer Operating System Windows 10 My Question or Issue Hi! I hope you're having a good day, So I'm really confused, I transferred a bun...
Spotify Legend
3064 Views
3 replies
0 likes
PlanPremiumCountry DeviceGaming PC (Custom build)Operating SystemWindows 10 My Question or IssueAlright, this is where it gets right messed up - Whenever I shut both of my monitors off, playback shuts down after a few seconds. Its never done this bef...
Plan Premium Country Device Gaming PC (Custom build) Operating System Windows 10 My Question or Issue Alright, this is where it gets right messed up - Whenever I shut both of ...
Casual Listener
887 Views
1 replies
0 likes
This occurs with both the Windows 10 Store version and the Win32 app. With Spotify running, if I shut down my PC through the start menu (or simply kill Spotify through Task Manager), Spotify will revert to any settings that were set as well as whatev...
This occurs with both the Windows 10 Store version and the Win32 app. With Spotify running, if I shut down my PC through the start menu (or simply kill Spotify through Task Manager), Spotify...
Regular
811 Views
1 replies
5 likes
