Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11486 Views

105 replies

47 likes

  • 11486 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1299 Views

15 replies

2 likes

Possible Bug
  • 1299 Views
  • 15 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

earthbound

Regular

3169 Views

38 replies

2 likes

  • 3169 Views
  • 38 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8924 Views

0 replies

4 likes

  • 8924 Views
  • 0 replies
  • 4 likes

Superuser Contribution When I add an instrumental of a song to my playlist Spotify plays the non-instrumental version inste

I added the instrumental of Tiesto & Diplo - C'mon (Catch 'Em By Surprise) and I put my playlist on shuffle but when it came on it played the vocal version with Busta Rhymes instead. Spotify lists the name correctly but the song itself is the wrong o...

Visitor

I added the instrumental of Tiesto & Diplo - C'mon (Catch 'Em By Surprise) and I put my playlist on shuffle but when it came on it played the vocal version with Busta Rhymes instead. Spotify list...

Mario

Spotify Legend

1858 Views

6 replies

0 likes

  • 1858 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify plz unlock this to hear

PlanFreeCountryPorto Alegre-RS (Brazil)DevicePC/PS4/ LG K12+Operating SystemAndroid/ Windows 10 My Question or IssueI'm having trouble playing this album, it just doesn't play:(https here) open.spotify (dot) com /album/ 3lQAf3pq4qsdFKGpoByvIb#_=_BoA ...

Visitor

Plan Free Country Porto Alegre-RS (Brazil) Device PC/PS4/ LG K12+ Operating System Android/ Windows 10   My Question or Issue I'm having trouble playing this album, it just doesn't pla...

Ivan

Spotify Legend

1080 Views

1 replies

0 likes

  • 1080 Views
  • 1 replies
  • 0 likes

Superuser Contribution Content limitations on Spotify Commuity

CountryBelgiumDeviceAsus DesktopOperating SystemWindows 10 My Question or IssueOn the Spotify community page links to playlists or embedded audio are not shown which makes interaction pretty worthless. I tried this on Chrome, Edge and IE but the only...

Visitor

  Country Belgium Device Asus Desktop Operating System Windows 10   My Question or Issue On the Spotify community page links to playlists or embedded audio are not shown which make...

Petya

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Windows app freezes after opening

Same problem since yesterday. Tried every install method: appstore, offline, from site. Cleaned everthing as described. Ran program as administrator. Added stuff to shortcut targets as described for problems with video card drivers. Nothing worked. P...

Newbie

Same problem since yesterday. Tried every install method: appstore, offline, from site. Cleaned everthing as described. Ran program as administrator. Added stuff to shortcut targets as described for ...

Petya

Community Legend

715 Views

2 replies

0 likes

  • 715 Views
  • 2 replies
  • 0 likes

Problema com as Capas dos Álbuns - Desktop Windows

A versão para Desktop está com problema ao mostrar as capas dos álbuns, está cortando as mesmas, conforme imagem em anexo. PlanPremium CountryBrasil DeviceNotebook Dell Operating SystemWindows 10 My Question or IssuePreciso de suporte.

Casual Listener

A versão para Desktop está com problema ao mostrar as capas dos álbuns, está cortando as mesmas, conforme imagem em anexo.   Plan Premium   Country Brasil   Device Notebook De...

Bittencourt

Spotify Star

1730 Views

5 replies

0 likes

  • 1730 Views
  • 5 replies
  • 0 likes

Superuser Contribution After using Spotify app, the audio stops functioning on my laptop.

Plan: PremiumCountry: USADevice: ASUS Zenbook 14 UX433FN-BP8201T Notebook (purchased in Hong Kong)Operating System: Windows 10My Question or Issue: I downloaded and installed the Spotify app for Windows. I like to play music through the app when I us...

Casual Listener

Plan: Premium Country: USA Device: ASUS Zenbook 14 UX433FN-BP8201T Notebook (purchased in Hong Kong) Operating System: Windows 10 My Question or Issue: I downloaded and installed the Spotify app ...

alexwang90

Casual Listener

787 Views

2 replies

0 likes

  • 787 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't respond to commands after playing something, but doesn't crash

PlanPremiumCountryBrazilDevicePersonal ComputerOperating SystemWindows 7 My Question or IssueThe program works fine in every tab until you command it to play anything, then, it doesn't respond to any commands, the player either doesn't move out of 0:...

Casual Listener

Plan Premium Country Brazil Device Personal Computer Operating System Windows 7   My Question or Issue The program works fine in every tab until you command it to play anything, then, ...

Peter

Spotify Legend

1283 Views

3 replies

0 likes

  • 1283 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error on Windows 10, new install

PlanPremiumCountry UKDeviceDesktopOperating SystemWindows 10 My Question or IssueSee log file attached from when Spotify starts.I've recently updated to Windows 10 1909 and since the Windows update, and a fresh install of Spotify, its stopped working...

Casual Listener

Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue See log file attached from when Spotify starts. I've recently updated to Windows 10 1909 a...

Peter

Spotify Legend

1322 Views

3 replies

1 likes

  • 1322 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Offline

Plan PremiumCountryAustraliaDevice(Google Pixel 3a) My Question or IssueI am unable to play Spotify when Im not connected to the wifi. Im on a paid plan, and I've checked offline isn't ticked in settings.I've cleared the cache, turned my phone on and...

Casual Listener

Plan  Premium Country Australia Device (Google Pixel 3a)   My Question or Issue I am unable to play Spotify when Im not connected to the wifi.   Im on a paid plan, and I've c...

Peter

Spotify Legend

1344 Views

3 replies

0 likes

  • 1344 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline while online, errorcode -4

PlanPremiumCountryNorwayOperating System Windows 10My Question or Issue Spotify keeps telling me that I`m offline, while I`m online. I get the errorcode -4, and nothing seems to fix the issue. Issues are accouring on my office computer so there are v...

Casual Listener

Plan Premium Country Norway Operating System  Windows 10 My Question or Issue   Spotify keeps telling me that I`m offline, while I`m online. I get the errorcode -4, and nothing seem...

Petya

Community Legend

5196 Views

20 replies

1 likes

  • 5196 Views
  • 20 replies
  • 1 likes

Superuser Contribution Spotify going offline after a few minutes with full internet access (Error code 4)

It only happens with my laptop, I have my desktop app and everything is working fine. Even in my phone, never had a problem with online. I've tried updating the app's proxy, logging out and in, reinstalling the app and the solution in this topic: htt...

Newbie

It only happens with my laptop, I have my desktop app and everything is working fine. Even in my phone, never had a problem with online. I've tried updating the app's proxy, logging out and in, reins...

Petya

Community Legend

1220 Views

3 replies

0 likes

  • 1220 Views
  • 3 replies
  • 0 likes

Superuser Contribution Search filters with Umlaute

PlanPremiumCountryUSADevicePixel 3a/Desktop PCOperating SystemAndroid, Win 10 My Question or IssueSearching with Umlaute has wrong equivalncy with standard English letters (ö = o, ë = e, ä = a). See below screenshot, this makes searching for an artis...

Casual Listener

Plan Premium Country USA Device Pixel 3a/Desktop PC Operating System Android, Win 10   My Question or Issue Searching with Umlaute has wrong equivalncy with standard English letters (ö...

Peter

Spotify Legend

1239 Views

2 replies

0 likes

  • 1239 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows app doesn't respond to play/pause when controlling another device

Device is a surface book 2, running the latest microsoft store version of spotify. The app loads all my playlists when starting up, except for my liked songs. When playing songs on my phone or any google home speakers, the app recognises that it's pl...

Newbie

Device is a surface book 2, running the latest microsoft store version of spotify. The app loads all my playlists when starting up, except for my liked songs. When playing songs on my phone or any go...

Ivan

Spotify Legend

1167 Views

1 replies

0 likes

liked songs
network
surface
wifi
Windows
Windows 10
  • 1167 Views
  • 1 replies
  • 0 likes

Superuser Contribution PC Connect

Hey,I have a Spotify account with my phone number and another with my email address. I would like to know whether I can use my phone number to connect with my PC Spotify without having to switch accounts all the time. The laptop has my email address ...

Visitor

Hey, I have a Spotify account with my phone number and another with my email address. I would like to know whether I can use my phone number to connect with my PC Spotify without having to switch ac...

Ivan

Spotify Legend

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Shuffle/repeat setting reset after update

Plan Premium Country Singapore Device Desktop Operating System Windows 10, version 1909 Spotify version 1.1.23.541.g47ebe46c My Question or Issue Whenever I update Spotify desktop application, the updated Spotify desktop will reset my account Shuffle...

Regular

Plan Premium Country Singapore   Device Desktop Operating System Windows 10, version 1909 Spotify version 1.1.23.541.g47ebe46c   My Question or Issue Whenever I up...

Xenia

Spotify Legend

1373 Views

2 replies

0 likes

Desktop Windows
Issues
  • 1373 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Error Code 4

PlanPremiumCountryUSADevicePCOperating SystemWindows 1My Question or IssueSince Mid October my PC Spotify had refused to connect to the internet despite having both a connected Ethernet and wifi connection. I’ve tested it on both the Windows store ap...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 1 My Question or Issue Since Mid October my PC Spotify had refused to connect to the internet despite having both a connected Ethe...

Petya

Community Legend

2605 Views

3 replies

2 likes

  • 2605 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution No Internet connection (Error code 4)

PlanPremiumOperating SystemWindows 10 My Question or IssueHelo, I having issues with spotify desktop. I tryed everything with proxy, dns servers, and firewall, but nothin makes it work.

Visitor

Plan Premium Operating System Windows 10   My Question or Issue Helo, I having issues with spotify desktop. I tryed everything with proxy, dns servers, and firewall, but nothin makes it wo...

Petya

Community Legend

1502 Views

1 replies

1 likes

  • 1502 Views
  • 1 replies
  • 1 likes

Superuser Contribution Search friends problem

PlanPremiumCountryChileDeviceHPOperating SystemWindows 10 My Question or IssueYou can no longer search on Spotify for Facebook friends, please fix it.Same problem for Web player and Spotify on Windows.

Newbie

Plan Premium Country Chile Device HP Operating System Windows 10   My Question or Issue You can no longer search on Spotify for Facebook friends, please fix it. Same problem for Web p...

Petya

Community Legend

661 Views

1 replies

0 likes

Friends
Search
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotfy doesn't update

PlanFree/Premium premium on other account. this one freeCountryusaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016asus vivobook pro 17Operating System(iOS 10, Android Oreo, Windows 10,etc.) windows 10 My Question or Issuespotify does not upda...

Music Fan

Plan Free/Premium premium on other account. this one free Country usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016asus vivobook pro 17 Operating System (iOS 10, Android Oreo,...

Petya

Community Legend

796 Views

2 replies

0 likes

  • 796 Views
  • 2 replies
  • 0 likes

Superuser Contribution Stuck in "offline" mode

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueThe spotify application is stuck in offline mode, I've tried reinstalling. I've deleted and created new rules for my firewall, and I can play on the web player. The interest...

Newbie

Plan Premium Country USA   Device PC Operating System Windows 10   My Question or Issue The spotify application is stuck in offline mode, I've tried reinstalling. I've deleted an...

Mario

Spotify Legend

1016 Views

1 replies

0 likes

  • 1016 Views
  • 1 replies
  • 0 likes