Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Regular
14032 Views
110 replies
52 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Music Fan
1934 Views
15 replies
2 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Visitor
4864 Views
40 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
A versão para Desktop está com problema ao mostrar as capas dos álbuns, está cortando as mesmas, conforme imagem em anexo. PlanPremium CountryBrasil DeviceNotebook Dell Operating SystemWindows 10 My Question or IssuePreciso de suporte.
A versão para Desktop está com problema ao mostrar as capas dos álbuns, está cortando as mesmas, conforme imagem em anexo. Plan Premium Country Brasil Device Notebook De...
Spotify Star
1738 Views
5 replies
0 likes
Plan: PremiumCountry: USADevice: ASUS Zenbook 14 UX433FN-BP8201T Notebook (purchased in Hong Kong)Operating System: Windows 10My Question or Issue: I downloaded and installed the Spotify app for Windows. I like to play music through the app when I us...
Plan: Premium Country: USA Device: ASUS Zenbook 14 UX433FN-BP8201T Notebook (purchased in Hong Kong) Operating System: Windows 10 My Question or Issue: I downloaded and installed the Spotify app ...
Casual Listener
792 Views
2 replies
0 likes
PlanPremiumCountryBrazilDevicePersonal ComputerOperating SystemWindows 7 My Question or IssueThe program works fine in every tab until you command it to play anything, then, it doesn't respond to any commands, the player either doesn't move out of 0:...
Plan Premium Country Brazil Device Personal Computer Operating System Windows 7 My Question or Issue The program works fine in every tab until you command it to play anything, then, ...
Spotify Legend
1291 Views
3 replies
0 likes
PlanPremiumCountry UKDeviceDesktopOperating SystemWindows 10 My Question or IssueSee log file attached from when Spotify starts.I've recently updated to Windows 10 1909 and since the Windows update, and a fresh install of Spotify, its stopped working...
Plan Premium Country UK Device Desktop Operating System Windows 10 My Question or Issue See log file attached from when Spotify starts. I've recently updated to Windows 10 1909 a...
Spotify Legend
1340 Views
3 replies
1 likes
Plan PremiumCountryAustraliaDevice(Google Pixel 3a) My Question or IssueI am unable to play Spotify when Im not connected to the wifi. Im on a paid plan, and I've checked offline isn't ticked in settings.I've cleared the cache, turned my phone on and...
Plan Premium Country Australia Device (Google Pixel 3a) My Question or Issue I am unable to play Spotify when Im not connected to the wifi. Im on a paid plan, and I've c...
Spotify Legend
1349 Views
3 replies
0 likes
PlanPremiumCountryNorwayOperating System Windows 10My Question or Issue Spotify keeps telling me that I`m offline, while I`m online. I get the errorcode -4, and nothing seems to fix the issue. Issues are accouring on my office computer so there are v...
Plan Premium Country Norway Operating System Windows 10 My Question or Issue Spotify keeps telling me that I`m offline, while I`m online. I get the errorcode -4, and nothing seem...
Community Legend
5251 Views
20 replies
1 likes
It only happens with my laptop, I have my desktop app and everything is working fine. Even in my phone, never had a problem with online. I've tried updating the app's proxy, logging out and in, reinstalling the app and the solution in this topic: htt...
It only happens with my laptop, I have my desktop app and everything is working fine. Even in my phone, never had a problem with online. I've tried updating the app's proxy, logging out and in, reins...
Community Legend
1224 Views
3 replies
0 likes
PlanPremiumCountryUSADevicePixel 3a/Desktop PCOperating SystemAndroid, Win 10 My Question or IssueSearching with Umlaute has wrong equivalncy with standard English letters (ö = o, ë = e, ä = a). See below screenshot, this makes searching for an artis...
Plan Premium Country USA Device Pixel 3a/Desktop PC Operating System Android, Win 10 My Question or Issue Searching with Umlaute has wrong equivalncy with standard English letters (ö...
Spotify Legend
1251 Views
2 replies
0 likes
Device is a surface book 2, running the latest microsoft store version of spotify. The app loads all my playlists when starting up, except for my liked songs. When playing songs on my phone or any google home speakers, the app recognises that it's pl...
Device is a surface book 2, running the latest microsoft store version of spotify. The app loads all my playlists when starting up, except for my liked songs. When playing songs on my phone or any go...
Spotify Legend
1170 Views
1 replies
0 likes
Hey,I have a Spotify account with my phone number and another with my email address. I would like to know whether I can use my phone number to connect with my PC Spotify without having to switch accounts all the time. The laptop has my email address ...
Hey, I have a Spotify account with my phone number and another with my email address. I would like to know whether I can use my phone number to connect with my PC Spotify without having to switch ac...
Spotify Legend
862 Views
1 replies
0 likes
Plan Premium Country Singapore Device Desktop Operating System Windows 10, version 1909 Spotify version 1.1.23.541.g47ebe46c My Question or Issue Whenever I update Spotify desktop application, the updated Spotify desktop will reset my account Shuffle...
Plan Premium Country Singapore Device Desktop Operating System Windows 10, version 1909 Spotify version 1.1.23.541.g47ebe46c My Question or Issue Whenever I up...
Spotify Legend
1380 Views
2 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 1My Question or IssueSince Mid October my PC Spotify had refused to connect to the internet despite having both a connected Ethernet and wifi connection. I’ve tested it on both the Windows store ap...
Plan Premium Country USA Device PC Operating System Windows 1 My Question or Issue Since Mid October my PC Spotify had refused to connect to the internet despite having both a connected Ethe...
Community Legend
2628 Views
3 replies
2 likes
PlanPremiumOperating SystemWindows 10 My Question or IssueHelo, I having issues with spotify desktop. I tryed everything with proxy, dns servers, and firewall, but nothin makes it work.
Plan Premium Operating System Windows 10 My Question or Issue Helo, I having issues with spotify desktop. I tryed everything with proxy, dns servers, and firewall, but nothin makes it wo...
Community Legend
1514 Views
1 replies
1 likes
PlanPremiumCountryChileDeviceHPOperating SystemWindows 10 My Question or IssueYou can no longer search on Spotify for Facebook friends, please fix it.Same problem for Web player and Spotify on Windows.
Plan Premium Country Chile Device HP Operating System Windows 10 My Question or Issue You can no longer search on Spotify for Facebook friends, please fix it. Same problem for Web p...
Community Legend
667 Views
1 replies
0 likes
PlanFree/Premium premium on other account. this one freeCountryusaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016asus vivobook pro 17Operating System(iOS 10, Android Oreo, Windows 10,etc.) windows 10 My Question or Issuespotify does not upda...
Plan Free/Premium premium on other account. this one free Country usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016asus vivobook pro 17 Operating System (iOS 10, Android Oreo,...
Community Legend
804 Views
2 replies
0 likes
PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueThe spotify application is stuck in offline mode, I've tried reinstalling. I've deleted and created new rules for my firewall, and I can play on the web player. The interest...
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue The spotify application is stuck in offline mode, I've tried reinstalling. I've deleted an...
Spotify Legend
1017 Views
1 replies
0 likes
Why can I not sort from recently added on Windows like I can on iOS? PlanPremium CountryUSA DeviceWindows, iOSOperating SystemWindows 10, iOS 13 My Question or IssueWhy can I not sort from recently added on Windows like I can on iOS?
Why can I not sort from recently added on Windows like I can on iOS? Plan Premium Country USA Device Windows, iOS Operating System Windows 10, iOS 13 My Quest...
Spotify Legend
525 Views
1 replies
1 likes
PlanPremium (family)CountryUK DeviceA PCOperating SystemWindows 10,etc My Question or IssueSpotify has an update available most mornings. I use 3 W10 PCs throughout the working day so over the course of a working week it feels like I am updating spot...
Plan Premium (family) Country UK Device A PC Operating System Windows 10,etc My Question or Issue Spotify has an update available most mornings. I use 3 W10 PCs throughout ...
585 Views
0 replies
2 likes
PlanPremiumCountryUSAOperating System( Windows 10) My Question or Issueevery time I play a song from my playlist and when the song gets finished it skips to this chick -_- no matter what type of playlist on playing. I tried following the artist and u...
Plan Premium Country USA Operating System ( Windows 10) My Question or Issue every time I play a song from my playlist and when the song gets finished it skips to this chick -_- n...
Spotify Legend
609 Views
1 replies
0 likes
So I'm listening to music while drawing, when suddenly the song I'm listening to repeats a part a few times. It was like when there was a scratch in a record, and it just plays the last 2 seconds over and over. At first I thought I was crazy, but I q...
So I'm listening to music while drawing, when suddenly the song I'm listening to repeats a part a few times. It was like when there was a scratch in a record, and it just plays the last 2 seconds ove...
Spotify Legend
2308 Views
4 replies
0 likes
