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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150706 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138673 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11283 Views

1 replies

6 likes

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Advertisement Timer

PlanFree/PremiumCountryAustraliaDeviceHP Pavillion B&OOperating SystemWindows 10My Question or IssueI'm unsure if it's just me but. When listening to music and an advertisement plays, usually the time to wait until you can skip the ad is 5 seconds.My...

Visitor

Plan Free/Premium Country Australia Device HP Pavillion B&O Operating System Windows 10 My Question or Issue I'm unsure if it's just me but. When listening to music and an advertisement ...

506 Views

0 replies

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Cannot use Spotify for Artists

PlanPremiumCountryUnited KingdomDeviceWindows 10 LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue( 2019-08-09 ) I have been getting this error (Something went wrong) for three days now and it is not clearing, does sa...

Casual Listener

  Plan Premium Country United Kingdom Device Windows 10 Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ( 2019-08-09 ) I have been...

cleanlywolf

Casual Listener

873 Views

6 replies

4 likes

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Spotify Windows 10 App

Operating SystemWindows 10 My Question or Issue I've tried to uninstall the Windows 10 Store Version from my computer and install the installer from the Spotify website but after restarting my computer Spotify just "upgardes" me back to the store ver...

Newbie

Operating System Windows 10   My Question or Issue   I've tried to uninstall the Windows 10 Store Version from my computer and install the installer from the Spotify website but after ...

Sebasty

Community Legend

1227 Views

1 replies

0 likes

store
thirdpartyapps
windows10
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Songs are cut short

When I play songs in either my Windows desktop app or Android app the song will be cut short. For example a song that is 3:38 long as per the play que will be 2:54 when played. I have tried turning crossfade on and off and setting the time to 0s and ...

Visitor

When I play songs in either my Windows desktop app or Android app the song will be cut short. For example a song that is 3:38 long as per the play que will be 2:54 when played. I have tried turning c...

577 Views

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Superuser Contribution Spotify skipping through 5+ songs before stopping skipping

PlanPremiumCountryUnited StatesDeviceWindows 10 working with Google HomeOperating SystemWindows 10 My Question or IssueHi,I read up online that this is a pretty common issue and it is pathetic that Spotify has done nothing to fix this issue. Every so...

Newbie

Plan Premium Country United States Device Windows 10 working with Google Home Operating System Windows 10   My Question or Issue Hi, I read up online that this is a pretty common issu...

Alex

Spotify Legend

1110 Views

4 replies

1 likes

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Spotify doesn't open since some weeks ago

PlanFreeCountryGERDevicePC, Win 10My Question or IssueHello friends,since some weeks ago my Spotify on my PC doesn't open anymore. I've tried everything I found on the internet to fix my problem. Installation works without problems but when I want to...

Visitor

Plan Free Country GER Device PC, Win 10 My Question or Issue Hello friends, since some weeks ago my Spotify on my PC doesn't open anymore. I've tried everything I found on the internet to fix...

321 Views

0 replies

0 likes

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Solved!! Web Spotify on Firefox doesn't work

My Question or IssueWhen I try to use Spotify on Firefox I get this message: "Spotify no longer supports this version of Firefox. Please update your browser for uninterrupted listening."I updated the browser, restarted it and Spotify still doesn't wo...

Casual Listener

My Question or Issue When I try to use Spotify on Firefox I get this message: "Spotify no longer supports this version of Firefox. Please update your browser for uninterrupted listening." I updated...

Miruna1

Casual Listener

3905 Views

4 replies

1 likes

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Songs in my playlist keep getting removed then added again

PlanPremiumCountryU.S.DevicePCOperating SystemWindows 10 My Question or IssueEverytime I play a song from any of my playlists, may it be browser or app the song gets removed from my playlist and then readded so it messes up the order of the playlist....

Visitor

  Plan Premium Country U.S. Device PC Operating System Windows 10   My Question or Issue Everytime I play a song from any of my playlists, may it be browser or app the song gets ...

OneByBoo

Roadie

407 Views

1 replies

0 likes

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Release radar and Discover weekly not saving

Whenever I hide a song from playing on either discover weekly or release radar it doesn't save when I close the app and open it again.PlanFreeOperating SystemWindows 10

Casual Listener

Whenever I hide a song from playing on either discover weekly or release radar it doesn't save when I close the app and open it again. Plan Free Operating System Windows 10    

jd4-5h4_r959

Casual Listener

602 Views

4 replies

2 likes

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Solved!! Pressed remove in daily mix on wrong song

I accidentally pressed the remove button on one of my favorite songs, does anyone know a way to set daily mixes back to their original settings?

Composer

I accidentally pressed the remove button on one of my favorite songs, does anyone know a way to set daily mixes back to their original settings?

OneByBoo

Roadie

900 Views

1 replies

0 likes

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Add Local files Crashes Spotify (Win7-64bit)

PlanPremiumDevicePCOperating SystemWindows 7 Pro, 64-bit My Question or IssueSpotify client cannot handle large local library (30k mp3s).Trying to add the entire library, using Add Source, causes a runaway memory leak (3.5GB+), the client stops respo...

Music Fan

  Plan Premium Device PC Operating System Windows 7 Pro, 64-bit   My Question or Issue Spotify client cannot handle large local library (30k mp3s). Trying to add the entire librar...

edgylitirmor

Music Fan

465 Views

1 replies

1 likes

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Don't like button doesn't remove songs in Discover Weekly playlist

PlanFreeCountryUKOperating SystemWindows 10 desktop appMy Question or IssueWhen I'm listening to Discover Weekly songs and click 'Don't like' it greys out that song and skips to the next song as expected. However, when I close Spotify and re-open it ...

Visitor

Plan Free Country UK Operating System Windows 10 desktop app My Question or Issue When I'm listening to Discover Weekly songs and click 'Don't like' it greys out that song and skips to the nex...

ThisIsJesus

Visitor

1164 Views

1 replies

0 likes

Discover Weekly
don't like
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Solved!! Playlists and folders not displaying correctly

I rearranged my folders/playlists on the desktop app and everything shows correctly. However when I use the app on my iOS the playlists are all in the wrong folders. I've tried to sync my devices but nothing works.

Casual Listener

I rearranged my folders/playlists on the desktop app and everything shows correctly. However when I use the app on my iOS the playlists are all in the wrong folders. I've tried to sync my devices but...

Emilia_8

Community Legend

4314 Views

6 replies

2 likes

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Local Files

PlanPremiumCountryUnited States DevicesMacbook Pro 2019 and Custom-Built Desktop Windows 10 PC My Question or IssueI understand that I can not sync my Local Files from my Mac to my Desktop. I have a song on my laptop put in a playlist through local f...

Visitor

Plan Premium Country United States   Devices Macbook Pro 2019 and Custom-Built Desktop Windows 10 PC    My Question or Issue I understand that I can not sync my Local Files fr...

341 Views

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I can't download Spotify!

Hello! This is super weird... Well, today i tried to download spotify from spotify.com/download like everytime i does, but when i tried to Open it on my desktop it says: "Please install Spotify with an normal account, not with Administrator one" I ac...

Casual Listener

Hello!   This is super weird...   Well, today i tried to download spotify from spotify.com/download like everytime i does, but when i tried to Open it on my desktop it says: ...

OneByBoo

Roadie

551 Views

3 replies

0 likes

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Solved!! Podcast titles with apostrophes show html numeric code '

Using my desktop windows 7 spotify app, podcast titles with ' apostrpohes in the title seem to be displaying html numerical character ' instead of '. I don't see this issue with my iOS spotify app or with music albums, songs, playlists. only see this...

Casual Listener

Using my desktop windows 7 spotify app, podcast titles with ' apostrpohes in the title seem to be displaying html numerical character ' instead of '.    I don't see this issue wit...

Summer77

Visitor

1590 Views

2 replies

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Artists page is blank

Operating SystemWindows 10, Desktop client My Question or IssueMy artists list has been blank for 6 months. I have loads of albums and thousands of songs saved... it used to list all the artists I have saved, but then one day it was empty, never to r...

Casual Listener

Operating System Windows 10, Desktop client   My Question or Issue My artists list has been blank for 6 months. I have loads of albums and thousands of songs saved... it used to list all the...

ListenToGlobal

Composer

2714 Views

3 replies

2 likes

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Web Player pausing after 9 seconds on every song for a few seconds.

PlanPremiumDeviceDesktop PC, ChromebookOperating SystemWindows 10, Chrome OS, Ubuntu My Question or IssueEvery song that plays stops at 9 seconds, for a few seconds, then resumes playing. This is very annoying, and I cant find a fix. I have looked at...

Visitor

Plan Premium Device Desktop PC, Chromebook Operating System Windows 10, Chrome OS, Ubuntu   My Question or Issue Every song that plays stops at 9 seconds, for a few seconds, then resumes...

Kamsdill

Casual Listener

2315 Views

3 replies

7 likes

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Solved!! Trouble syncing

PlanPremiumDevice(Huawei P Smart and HP Pavillion Laptop)Operating System(Android 9, Windows 10) My Question or IssueHi,I have been using Spotify consistently on both my phone and desktop for a while now with no issue, but today I tried to play a son...

Casual Listener

Plan Premium Device (Huawei P Smart and HP Pavillion Laptop) Operating System (Android 9, Windows 10)   My Question or Issue Hi, I have been using Spotify consistently on both my phone ...

Damian98

Casual Listener

2317 Views

2 replies

0 likes

Android
Desktop
hp
HP Pavillion
huawei
Huawei P Smart
phone
Sync trouble
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Play/Pause Not Working (No Chrome or Google Play Installed)

PlanPremium CountryUSA DeviceDesktopOperating SystemWindows 10 My Question or IssueUntil this week I have been able to use all my media keys. However, the Play/Pause button has stopped working. Stop, Next & Previouse are fine however. I do not have C...

Visitor

Plan Premium   Country USA   Device Desktop Operating System Windows 10   My Question or Issue Until this week I have been able to use all my media keys. However, the Play/...

464 Views

0 replies

0 likes

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