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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81459 Views

40 replies

68 likes

  • 81459 Views
  • 40 replies
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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

778472 Views

503 replies

64 likes

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  • 503 replies
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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

18625 Views

19 replies

5 likes

  • 18625 Views
  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2822 Views

0 replies

4 likes

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Solved!! Low Frame Rate with Desktop App

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueRecently I've done a clean uninstall of Spotify because it was taking up a large amount of space on my drive and then reinstalled it. Since then, I've been getting lo...

Regular

Plan Premium Country Canada Device Desktop Operating System Windows 10   My Question or Issue Recently I've done a clean uninstall of Spotify because it was taking up a large amount of...

samdief

Newbie

53980 Views

24 replies

8 likes

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  • 24 replies
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Spotify stops responding when I try to play a song

PlanFreeCountryBrazilDevicePOSITIVO MASTER D10Operating SystemWindows 7 Professional My Question or IssueWhen I open the Spotify Desktop application, it works normally and I can browse through playlists and menus, but once I try to play a song, the s...

Casual Listener

Plan Free Country Brazil Device POSITIVO MASTER D10 Operating System Windows 7 Professional   My Question or Issue When I open the Spotify Desktop application, it works normally and I ...

brunnoalmeyda_

Casual Listener

622 Views

2 replies

0 likes

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Solved!!Superuser Contribution Cannot reinstall Spotify - Windows 10

PlanPremiumCountryUnited StatesDeviceDell DesktopOperating SystemWindows 10 My Question or IssueI was having problems with speakers disappearing from Spotify, so following the advice I read here, I decided to uninstall the Spotify app from my compute...

Music Fan

Plan Premium Country United States Device Dell Desktop Operating System Windows 10   My Question or Issue I was having problems with speakers disappearing from Spotify, so following th...

JohnS43

Music Fan

5071 Views

6 replies

0 likes

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Spotify won't open - Windows 10 - App or exe version

PlanPremiumCountryU.K.DeviceDell Latitude 5580Operating SystemWindows 10 Enterprise v1909 (OS Build 18363.592) My Question or IssueSpotify won't open on my laptop regardless of whether it is the app version via Microsoft Store or the downloadable Win...

Music Fan

Plan Premium Country U.K. Device Dell Latitude 5580 Operating System Windows 10 Enterprise v1909 (OS Build 18363.592)   My Question or Issue Spotify won't open on my laptop regardless ...

575 Views

0 replies

0 likes

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Windows 10 app crashes upon launch

Since a few weeks Windows 10 app crashes upon launch; I uninstall it, restart the pc, reinstall it and it works for a few days. Then it starts crashing again, I repeat the procedure, it works and then it crashes again and so on. Is there a fix for it...

Casual Listener

Since a few weeks Windows 10 app crashes upon launch; I uninstall it, restart the pc, reinstall it and it works for a few days. Then it starts crashing again, I repeat the procedure, it works and the...

523 Views

0 replies

6 likes

  • 523 Views
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  • 6 likes

Some (not all) local files are missing

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueHi all. I've noticed recently that some (but not all) of my local files are missing from my playlists. They're not available in the list of local files either, despit...

Visitor

Plan Premium Country USA Device Desktop PC Operating System Windows 10   My Question or Issue Hi all. I've noticed recently that some (but not all) of my local files are missing from m...

403 Views

0 replies

0 likes

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Superuser Contribution Wont post my playlist on music sharing :(

So I'm trying to share my oldies playlist to the community, but every time I try to share my playlist it says "Correct highlighted issues and try again." The only issue is the playlist URlI've tried:spotify:playlist:6gKFDsWOJEzCssnXt7rhpw"spotify:pla...

Casual Listener

So I'm trying to share my oldies playlist to the community, but every time I try to share my playlist it says "Correct highlighted issues and try again."   The only issue is the playlist URl ...

Mario

Spotify Legend

466 Views

1 replies

0 likes

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  • 1 replies
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Solved!! I can't post my Playlist on "Playlist Exchange"

Hello I want to post my playlist in the "Playlist Exchange" but I alway get the message:"You must include a Spotify Playlist URI/link to create a post in the Playlist Exchange" The links I tried:spotify:playlist:17Am1okFR5AKecaNtrNibf&https://open.sp...

Casual Listener

Hello 🙂 I want to post my playlist in the "Playlist Exchange" but I alway get the message: "You must include a Spotify Playlist URI/link to create a post in the Playlist Exchange"   The l...

AdamDamon

Community Legend

924 Views

1 replies

0 likes

Playlist Exchange
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  • 1 replies
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Chinese display BUG

PlanPremiumCountryTaiwanOperating SystemWindows 10 My Question or IssueThe text "Liked Songs" has been displayed with a extra "11" for like more than 6 months, please fix this issue ASAP!!!

Visitor

Plan Premium Country Taiwan Operating System Windows 10   My Question or Issue The text "Liked Songs" has been displayed with a extra "11" for like more than 6 months, please fix this is...

444 Views

0 replies

0 likes

bug
  • 444 Views
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Spotify skips songs and doesn't even play them

Spotify skips songs and doesn't play em . I tried clean reinstalling , it doesn't work , i tried restating the windows audio endpoint service , even tried rebooting the system and updating the windows and drivers (also reinstalled the audio drivers)....

Visitor

Spotify skips songs and doesn't play em .  I tried clean reinstalling , it doesn't work , i tried restating the windows audio endpoint service  , even tried rebooting the system and updati...

388 Views

0 replies

0 likes

Bugs issues
  • 388 Views
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Friend's activity not showing

friend's activity doesn't show up even after i've zoom out till the maxPlanPremiumCountry: Malaysia DeviceAcer Aspire OneOperating SystemWindows 7 ultimate My Question or IssueHow can I solve this issue? My friend's activity won't show up even after ...

Visitor

friend's activity doesn't show up even after i've zoom out till the max Plan Premium Country: Malaysia   Device Acer Aspire One Operating System Windows 7 ultimate   My Question o...

446 Views

0 replies

0 likes

  • 446 Views
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Solved!! [Desktop] Windows Desktop taskbar buttons

The desktop app doesn't support the media mouseover buttons like windows media player has. The windows API for adding taskbar mouseover controls is trivially simple. I would really apprecate the ability to mouse over the taskbar icon and see the albu...

Casual Listener

The desktop app doesn't support the media mouseover buttons like windows media player has. The windows API for adding taskbar mouseover controls is trivially simple. I would really apprecate the...

pawelje

Visitor

33853 Views

11 replies

1 likes

Desktop
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  • 11 replies
  • 1 likes

spotify playing on another device AND on original device

I am trying to listen on another device on my network, (Both Windows PC's Original PC Win7, other device Win10)I Select the Win10 device to listen on and all good......... EXCEPT the music plays on the original Win7 PC as well.Also if i close Spotify...

Casual Listener

I am trying to listen on another device on my network, (Both Windows PC's Original PC Win7, other device Win10) I Select the Win10 device to listen on and all good......... EXCEPT the music plays on...

lynchies_shed

Casual Listener

712 Views

2 replies

0 likes

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Error 4 No Connection when Windows store is blocked

PlanPremiumCountryGermanyDeviceDesktopOperating SystemWindows 10 My Question or IssueOur SysAdmin at work blocked the windows store. Since then Spotify shows Error 4 (no Internet Connection), wich of course is present and working.Any suggestions?Tank...

Roadie

Plan Premium Country Germany Device Desktop Operating System Windows 10   My Question or Issue Our SysAdmin at work blocked the windows store. Since then Spotify shows Error 4 (no Inte...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

Superuser Contribution Audio Playback skipping on desktop app

PlanPremiumCountryCanadaDeviceAMD Ryzen 7 2700, 16GB Ram, Installed to an SSDOperating SystemWindows 10 Version 1909 OS Build 18363.535 My Question or IssueWhen using the desktop app from the windows store or downloaded from the website the app will ...

Casual Listener

Plan Premium Country Canada Device AMD Ryzen 7 2700, 16GB Ram, Installed to an SSD Operating System Windows 10 Version 1909 OS Build 18363.535   My Question or Issue When using the des...

robvyvey

Casual Listener

730 Views

3 replies

1 likes

  • 730 Views
  • 3 replies
  • 1 likes

desktop sort ascending/descending does not work when Itry to sort a list of songs, this is not a pla

Desktop; sort ascending/descending does not work when I try to sort a list of songs, this is not about a playlist or lbrary sort. Hello again I uploaded a screenshot showing the arrow next to the song title as requested, which as you can see is not s...

Visitor

Desktop; sort ascending/descending does not work when I try to sort a list of songs, this is not about a playlist or lbrary sort.   Hello again I uploaded a screenshot showing the arrow next t...

538 Views

0 replies

0 likes

sort ascending
  • 538 Views
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Undesired download folder

Plan Premium FamilyFree/PremiumCountry Denmark Device Desktop OC(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 7(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I start Spotify it creates a folder call...

Music Fan

Plan Premium Family Free/Premium Country Denmark   Device Desktop OC (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 7 (iOS 10, Android Oreo, Windows 10,...

334 Views

0 replies

0 likes

  • 334 Views
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[All Platforms][Connect] Please fix the Connect, details below

About 2 months ago the Sporify Connect worked so well, it was amazing, and then it got back to the it's previous form.For example: I have an Iphone 8 Plus, let's say I opened the Sporify in the afternoon, I used it, listened to some music, and then I...

Visitor

About 2 months ago the Sporify Connect worked so well, it was amazing, and then it got back to the it's previous form. For example: I have an Iphone 8 Plus, let's say I opened the Sporify in the aft...

617 Views

0 replies

0 likes

All Platforms
Connect
  • 617 Views
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Corporate VPN on laptop

Dears,I work for Dell Technologies, we all use Cisco Anyconnect for VPN connection to the corporate network, and when the VPN is established, Spotify app loses the connection on the laptop (error 4), so my subscription is pretty much useless. I think...

Visitor

Dears, I work for Dell Technologies, we all use Cisco Anyconnect for VPN connection to the corporate network, and when the VPN is established, Spotify app loses the connection on the laptop (error 4...

ruipalmeira

Visitor

2644 Views

3 replies

0 likes

VPN
  • 2644 Views
  • 3 replies
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Solved!!Superuser Contribution Private session and Friend activity question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, another question about the Private sessions and Friend Activity. Sorry, if it was aske...

Casual Listener

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Aislynn

Casual Listener

2520 Views

2 replies

0 likes

  • 2520 Views
  • 2 replies
  • 0 likes