max volume on startup

[YasuO123]

Everytime it starts up on my desktop it resets to full volume. Tried doing clean reinstall, did not work

[Elena]

Hey there,

Thanks for coming to the Community.

Could you tell us more about your device setup, so we can get a clearer view on the issue? Brand/model and operating system of the affected device should do. Is the issue also observable on the web browser?

If you're using a Windows PC, do you have the Spotify version from the Spotify site or from the Microsoft store installed?

It is also worth trying to reproduce the issue with a different account and share the results.

Keep us posted,

Cheers.

[YasuO123]

I have a windows 10 home and i have tried using both microsoft store and web and it still has the problem

[Elena]

Hey @YasuO123,

Thanks for the reply.

Have you tried changing the sound settings on the desktop app? Could you try switching the Audio Normalization on the desktop app off or on if not off already? Here is how to do this. 

Did this bring change? Can you also check your windows sound settings when you right click the sound icon and choose the Volume mixer to see if the sound of Spotify is synced with the system's sound?

Keep us posted,

Cheers!

[YasuO123]

Hi!, switching the audio normalization off did not fix the issue. And for the second one, yes spotify volume is synced with the systems sound on volume mixer

[Jeremy]

Hi there @YasuO123,

Thank you for your reply and for all of the troubleshooting you've done so far 🙂

Can you have someone log in with their account on your device to see if the issue persists - such as a friend or a family member. This will help us understand if it's account related or not.

In case there are no changes, could you share with us the exact Spotify version that is running on your PC?  We'll look into this further.

Keep us in the loop! We'll be right here if you have any questions.

Take care!

[YasuO123]

Hi!, i have used a different account and still no change to the issue.
The version of spotify i am running is 

[Alex]

Hey there @YasuO123,

Thanks for the info.

Can you let us know if you're connected to external speakers by either Bluetooth or cable or you're using your PC's integrated audio when this happens?

Cheers.

[YasuO123]

Hi!, after changing back to my own account, the problem has been solved. Thank you guys so much for your help 🙂

[CarlosE]

Hey @YasuO123,

Thanks for your reply in this thread 🙂

We really appreciate you keeping us posted. We’re happy to know you could sort this out.

If anything else comes up, the Community will always be here for you.

Cheers!