Help Wizard

Step 1


shuffle button doesn't shuffle

shuffle button doesn't shuffle

the shuffle button does not shuffle tracks in any of the playlists
1 Reply

Hey there, 


Thanks for getting in touch about this here in the Community. 


Could you let us know if this happens across devices or only on a specific one? 


If this happens only on a specific device, could you try logging out and then logging back in twice in a row? This will trigger a sync between your device and account. 


If this doesn't do the trick, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble.


If the issue persists afterwards, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).


We'll be on the lookout.

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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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