the Spotify application is not responding

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the Spotify application is not responding

colbert54
Newbie

'Starting yesterday, my Spotify randomly crashed about half way through a song. I could click on other songs, but nothing would play. I then tried exiting the program  and when I went to open it again I got the message that said " the Spotify application is not responding"  then after multiple tries to re-open the program it finally opened just to have the same thing happen half way through the next song I played. This problem started early yesterday and I have already tried fixing the problem by uninstalling and reinstalling the program twice to no avail.

 

-Thanks so much

3 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: the Spotify application is not responding

MattSuda
Rock Star 24
Rock Star 24

Have you tried a clean reinstall?

 

Windows:


First uninstall Spotify and then delete this folder:

C:\Users\YOURUSERNAME\AppData\Roaming\Spotify

 

After that reinstall Spotify

 

If you can't find the folder, try this:

Uninstall Spotify: Start > Control Panel > Programs / Uninstall a Program > Spotify
Find your AppData folder and delete all Spotify data.
Start, run, type: %appdata% and hit enter
You probably see 4 folders; enter each and see if they contain a folder called Spotify. Delete the entire Spotify folder.
Restart your computer at this point.
Reinstall Spotify (download)

 

Mac:

 

There are several app cleaner apps you can try, if you want try downloading this free app cleaner. It's super easy.

When you open up the app, search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool. 

After that, download and reinstall Spotify.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Solution!

Re: the Spotify application is not responding

cukkaSG
Casual Listener

Try ctrl+alt+del --> Task Manager--> Processes --> spotify.exe --> End Process. After that, you can run spotify again. I get rid of this problem by this.

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Solution!

Re: the Spotify application is not responding

Konsai89
Newbie

Guys all I did was do Ctrl + Alt + Delete, closed my spotify.exe that was running under processes. Then you double click your spotify.exe and its up and running. EZ. 🙂 

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209 Replies

Re: the Spotify application is not responding

garykeller
Regular

I  have had the same problem ever since spotifiy did their update for their player =. mine does the same thing. i uninstalled it and reinstalled it and it keeps freezing and closing too.

Solution!

Re: the Spotify application is not responding

MattSuda
Rock Star 24
Rock Star 24

Have you tried a clean reinstall?

 

Windows:


First uninstall Spotify and then delete this folder:

C:\Users\YOURUSERNAME\AppData\Roaming\Spotify

 

After that reinstall Spotify

 

If you can't find the folder, try this:

Uninstall Spotify: Start > Control Panel > Programs / Uninstall a Program > Spotify
Find your AppData folder and delete all Spotify data.
Start, run, type: %appdata% and hit enter
You probably see 4 folders; enter each and see if they contain a folder called Spotify. Delete the entire Spotify folder.
Restart your computer at this point.
Reinstall Spotify (download)

 

Mac:

 

There are several app cleaner apps you can try, if you want try downloading this free app cleaner. It's super easy.

When you open up the app, search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool. 

After that, download and reinstall Spotify.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: the Spotify application is not responding

garykeller
Regular

yes i uninstall then reinstalled it and it still did it.

Re: the Spotify application is not responding

MattSuda
Rock Star 24
Rock Star 24

Are you getting this similar popup?

https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-program-will-not-start/m-p/10495...

 

The developers are currently aware of this problem and are looking into a fix.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: the Spotify application is not responding

garykeller
Regular
yes I am thanks

Re: the Spotify application is not responding

MattSuda
Rock Star 24
Rock Star 24

You're welcome. I'll try to post back when there is more information to share.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: the Spotify application is not responding

Pardinus
Newbie

This latest spotify "upgrade" is the worst ever.  I'm guessing that a lot of grain alcohol went into its development.  And yes, reinstalling the damned thing is an exercise in futility.

Solution!

Re: the Spotify application is not responding

cukkaSG
Casual Listener

Try ctrl+alt+del --> Task Manager--> Processes --> spotify.exe --> End Process. After that, you can run spotify again. I get rid of this problem by this.

View solution in original post

Re: the Spotify application is not responding

SarahJ86
Visitor

Thanks! this worked!

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