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FAQs / App Help

Find answers and troubleshoot issues related to Spotify's application features. Get answers to common questions about using the app across devices and customize your listening experience.

Answer:

 

 

When thinking of the ways to manage your Liked Songs, one of the most straightforward ideas would be to use the available Sort and Filter options.

 

On the one hand, you can sort your Liked Songs according to each featured song’s title, artist, album, date (in terms of when it was added to the playlist), and duration. On the other hand, by using the option to filter, you can look up specific songs you might want to listen to without waiting for them to be eventually played as part of your queue.

 

What is not as straightforward (and often overlooked) is the fact that, aside from using the Sort and Filter options separately, it’s possible to combine them. 

 

By doing so, you can manage your Liked Songs more efficiently and:

 

  • Display all the songs from a particular artist in alphabetical order

If you’d like to view and display all the songs from one specific artist in alphabetical order, tap Liked Songs > sort by Title > type the name of an artist in the search bar.

 

  • Spot and remove duplicates

If you sort your Liked Songs by Title and filter the results based on one artist’s name, all the “duplicates” (e.g. same audio with extremely similar or slightly different metadata) from the particular artist will also be displayed so you can remove them from the list. 

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer
 

Sometimes you might find songs that you don't like in your Made for You playlists or you might not like the songs that you're being recommended in the free version of Spotify.

 

This can happen due to several reasons. If you believe that your music recommendations are not accurate because someone else has gained access to your account, I'd recommend checking out this support article for the next steps to take.

 

However, if you think that Spotify's recommendations just aren't accurate, I suggest you listen to all of your favorite tunes so you're recommended music similar to the music you like.

 

On another note, keep in mind that anything you listen to in a private session may not influence your music recommendations.

 

Hope this helps, if you have any other questions you can ask other users in the Community Help boards.

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Answer:

 

Your username is designed to identify you on Spotify, so it’s not possible to change it. You can always check your username on your account page. But you don’t need to remember it to log in, just use your email address and password, or Facebook. 

 

During the signup you will get to create a profile name that’s displayed in the app. You can enter your preferred display name in the "What should we call you?" field. 

A display name replaces the username where it shows on your profile, app, playlists, and Friend Activity

 

If you don’t like your display name you can change it following the steps hereIt’s also possible to connect to Facebook to display your Facebook name. But if you add a Spotify display name, it will show instead of your Facebook name.

 

Note: If your account was created through Facebook and your profile name turned into numbers there's a different Spotify Answer that you can check instead.

 

You can also upload a profile picture to make your account even more personal.

 

On mobile and tablet:

 

  1. Tap Home icon_home.png, then Settings icon_settings.png.
  2. Tap View profile.
  3. Tap EDIT PROFILE.
  4. Tap CHANGE PHOTO.
  5. Select the picture you want to use.

On Desktop:

 

  1. Click your Profile in the top-right corner of the desktop app. 
  2. Hover over your profile picture and click Change.
  3. Select the picture you want to use.

For full info on this you can also visit the relevant support pages here and here.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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What is the display name?

A display name replaces the username where it shows on your profile, app, playlists, and Friend Activity.

 

How can I create my display name?

When you are signing up to Spotify, you can create a display name in the field "What should we call you?"

Tip: If you don't have a display name, even after the creation of your account, you still can create a display name following the same steps presented in the next section.

 

Is there the possibility to change my display name?

For: Mobile and tablet

  1. Tap Home icon_home.png, then Settings icon_settings.png.
  2. Tap View profile.
  3. Tap EDIT PROFILE.
  4. Tap your display name to change it. 
  5. Tap Save.

More details:

  • The character limit for a display name is 30.
  • You can change your display name as many times as you want to.
  • You can create a display name even if you already have a customized username.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

 

 

There's a couple of different reasons why you could be seeing this happen on your Spotify account. We've explained them below, along with what some troubleshooting steps you can try.

 

If you notice songs unexpectedly added on your Liked Songs:

It's possible that you've linked your Spotify account with a third party app that could be adding new songs from your favorite artists when they become available. In this case, it would be a good idea making sure to revoke access to any third party apps you don't recognize or no longer need with the steps mentioned here

 

Tip: when integrating Spotify with a third-party app, always double check the permissions it allows before linking.

 

If you're still having troubles, we'd recommend making sure to follow the steps provided in this support site article, including reaching out to our support teams so that they can look into this for you.

 

If you're on free and notice songs added on playlists you've created:

Spotify Free can help you find new music we think you'll love. That means we’ll continue to suggest tracks and artists for your playlists as you create and edit them. The more you listen, the better the suggestions will become.

 

Further, if you have less than 15 songs in your Liked Songs, we'll add more songs. You will see a message telling you that the extra songs were added by us, but they can be replaced by adding more songs. 


For more info on stopping these suggestions, we'd recommend taking a look at this Spotify Answer.

 

If you're on Premium and see artists or albums showing up below artists you follow or albums you've saved:

With the new Your Library update, we introduced Album and Artists recommendations. These will appear at the bottom of the Album and Artist tabs in Your Library.

 

The suggestions are based on the songs and albums you've liked but no worries! They shouldn't be added in Your Library unless you click the heart icon (for albums) or follow the recommended artists.

 

 Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

 

 

Yes, it's possible to stream all your favorite tunes and podcasts on your Chromebook. You can do this by either using the Spotify Web Player or by installing the Android version of Spotify.

 

Currently we don't have an official Chromebook app yet so we recommend using the Web Player which is similar to the full desktop version of Spotify.

 

Alternatively you can install the latest Android version of Spotify. This Spotify version is made for mobile devices so it's not only compact but it packs some extra features over the Web Player.

 

FAQ

Q: How do I access the Web Player on my Chromebook?

A: You can access the Web Player by using this link: play.spotify.com

 

Q: How do I install the Android version of Spotify on my Chromebook?

A: You can find out how to install the Android version of Spotify on your Chromebook by going to the Google Support page here.

 

Q: Can I download music on my Chromebook?

A: Yes, You can do this with the Android version of Spotify

 

Q: Can I see the Friend Feed on my Chromebook?

A: The Friend Feed is only available for the full version of the desktop app so unfortunately you won't be able to see what your friends are listening to.

 

Q: Can I import Local Files using my Chromebook?

A: This as well is a feature for the full desktop app and won't be possible using the Web Player. You might be able to 'download' your Local Files to your Chromebook if you are using the Android App. Here's info on how to do this.

 

Q: Can I create playlists using my Chromebook

A: Yes since recently it's possible to create your own playlists. Either by using the Web Player or the Android app. You can find more info here.

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer

 

Here's a quick guide which explains how to save your favorite music to Your Library:

 

Liked Songs (formerly Songs) :

  • This is a playlist which contains all the individual songs you’ve liked (💚)
  • You can find Liked Songs under Playlists, right at the top of the list
  • To save all the songs in an album to Liked Songs, simply click the “…” menu and click “Like all songs”
  • Note: Liking a song does not automatically save the album or artist of that song (see Albums below)

Playlists:

  • This is where you’ll find all the playlists you’ve liked (💚)
  • Radio stations are now radio playlists, so saving them will add them to Playlists too (more on that here)

Albums:

  • This is where you’ll find all the albums you’ve liked (💚)
  • Note: Liking an album will not save all the songs on that album to your Liked Songs playlist (see Liked Songs above)

Artists:

  • This is where you’ll find all the artists you follow (Note: this is indicated by the FOLLOWING bar in the artist profile instead of a 💚)
  • Clicking on a followed artist from within the Artists tab will take you directly to their artist profile
  • If you have saved any songs by an artist to Your Library, then clicking on their profile will show you a list of those songs

Podcasts & Shows:

  • This is where you’ll find all the podcasts you follow (Note: this is indicated by the FOLLOWING bar in the podcast profile instead of a 💚)
  • Clicking on a followed podcast from within the Podcast & Shows tab will take you directly to the podcast profile
  • Clicking on the + icon found on every episode will save it to Your Episodes playlist which can be also found within the Podcast & Shows tab
  • Check this article for more info 

For more info on the "Your Library" experience on mobile, make sure to check out this Spotify Answer.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Hi there!

At Spotify, we’re often testing and launching improvements and new features.

This means you might see something on the app your friend doesn’t, or you could get a new feature to try out temporarily.

  • To find out more about a test, try Search to find existing discussions.
  • If you get stuck with something, browse our Help forums.
  • To make a suggestion or leave feedback, check out our Idea Exchange.


Tip: Don't miss a thing! Follow the steps in our support site to enable automatic updates on your device.

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Here's how you can install Spotify on your device:

 

Windows:

 

  • Head over here, a file will start to download automatically
  • The file will download to your default download-folder. On windows this folder is called Downloads by default
  • The file you download looks like this:win1.PNG
  • You can double-click this file. The following window that shows the progress will appear:

    win2.png

     

  • Spotify will launch automatically when the installation is ready
  • (Optional) You can 'pin' Spotify to your taskbar so you're always a click away from listening to your favorite tunes.  Here's how you can do this:

    win3.png

     

MacOS:

 

  • Head over here, a file will start to download automatically
  • The file will download to your default download-folder. On MacOS this folder is called Downloads by default
  • Double-click SpotifyInstaller.zip in order to unpack the actual Spotify installation:

    1.png 

Now double-click 'Install Spotify' and the following progress bar should appear:2.png

  • Spotify will launch automatically when the installation is ready
  • (Optional) You can keep Spotify in your dock so you're always a click away from listening to your favorite tunes.  Simply right-click (or cmd+left click), choose 'Options' and then 'Keep in Dock'. Here you can also choose if you'd like to have Spotify open whenever you log into your computer.

    3.png

     

 

Android:

 

  • You can install Spotify from the Google Play Store. The Android operating system across device can vary visually but usually it's something like this:

android install.jpg
(Right-click and choose 'Open in new tab' to see a larger version of the image above)

  • A Spotify icon will appear on your Home screen or in your App drawer.

 

iOS:

 

  • The installation of Spotify is pretty much the same across all iOS devices. Here's how:

install on ios.png


(Right-click and choose 'Open in new tab' to see a larger version of the image above)

  • A Spotify icon will appear on your Home screen.



Chromebook

Currently we don't have an official Chromebook app so we recommend using the Web Player which is similar to the full desktop version of Spotify 🙂

Alternatively you can install the latest Android version of Spotify via the Chromebook's app store. More info about Spotify on a Chromebook can be found here.

Linux

Linux is a different story as it's not being supported. It's a side-project from our developers (which are Spotfy fans themselves of course) and want to be able to listen to music on their devices. You can find more info about this here.

Other

If your device is not listed above but can run an up-to-date web browser like Chrome, Firefox, Edge or Opera, you'll be able to use Spotify from the Web Player. Here's a link to the Web Player.

 

 

 

 

FAQ

 

Q: It's still not working. What do I do?

A: Check this page if your device meets System Requirements

 

Q: I'm getting an error while installing

A: Check if your device has all needed privileges. If you are at school or at work, ask the system administrator

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

 

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Answer:

 

Spotify stores songs on your devices' cache. This enables the music to start immediately after pressing Play. The amount of music stored in the cache shouldn't keep growing as new songs replace stored songs that haven't been listened to for a while. The more songs you have saved for Offline use, the more space your cache will take up however.

 

FAQ

Q: The Spotify app is taking up many GB's of storage, how can free-up space?

A: On mobile devices you can clear your cache when you find that your cache is growing quite large. Here's how:

 

Android: 

 

  1. Tap Home.
  2. Tap Settings.
  3. Scroll to Storage, and select Delete cache.
  4. Tap Delete cache.

iOS:

 

  1. On the home screen, tap and hold the Spotify icon until it shakes.
  2. Tap the X symbol on the icon.
  3. Restart your device
  4. Open the App Store then search for and install the Spotify Music app.

 

Q: Can I change the location where my music is being stored?

A: It's possible to change the location where your music is stored. If your Android device supports an SD card, you can choose to have the music stored there. On a Desktop computer you can change the location as well. Here's how to change the storage location on Android and Desktop:

 

Android:

 

  1. Tap Home.
  2. Tap Settings.
  3. Tap Other, then Storage.
  4. Select where you want to save your downloaded music.
  5. Tap OK. The transfer takes a few minutes, depending on the size of your library. You can still listen to Spotify as normal during the transfer. Spotify restarts afterwards.

Desktop:

 

  1. Click the arrow next to your username in the top-right corner of the desktop app and select Settings.
  2. Scroll down and click SHOW ADVANCED SETTINGS.
  3. Scroll down to Offline songs storage to see where your cache is stored. 
  4. Click CHANGE LOCATION to store your cache somewhere else.

Note: On iOS devices you can't change the storage location.

 

Q: I'm still experiencing an issue, what can I do?

A: For all other things we recommend resetting your cache by performing a clean reinstall on the affected device. Keep in mind that you'll need to re-download all your offline songs once you've done this.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 

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Answer:

 

You can “scrobble” everything you listen to on Spotify from any device with Last.fm:

  1. Go to Last.fm and log in.
  2. Hover over your profile image in the top-right. 
  3. Click Settings.
  4. Click Applications.
  5. Click Connect, next to Spotify Scrobbling.
  6. Continue to allow access to your Spotify account. 

 

To Disconnect

Follow the steps above only this time choose Disconnect next to Spotify Scrobbling and remove access to the app as described here.

 

Issues with scrobbling?

You can head here to check different troubleshooting steps in case you're experiencing issues with scrobbling. Please note that the link is from the Last.fm page. In case you have troubles with it, you can run a search in the forum.

 

You can also check out the Last.fm Support Forums or get in touch with their support teams, if you're having trouble connecting or need help with your Last.fm account.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

 

1. Content that violates our Platform Rules

 

If you need to report content on Spotify that you think might violate our Platform Rules or be illegal, you can take a look at this article

 

a. Podcast, audiobook, playlist, or artist name

 

You can report any podcast, audiobook, playlist, or artist name that violates our Platform Rules within the Spotify app by doing the following:

  1. On the desktop app, right-click the title, playlist title or artist name.
  2. Select Report. A form will open in your browser.
  3. Complete the form and Submit.

b. Track or album

 

To report a track or album, you’ll need to contact us directly. Simply head here to start a conversation with us.

 

2. Inaccurate metadata or faulty audio

 

If you notice a track, album, or podcast on Spotify that isn't quite right, you can report it. Examples could include:

  • content with incorrect information (e.g. a song which appears under the wrong artist profile, mixed-up track titles, etc.)
  • corrupted audio playback or a large amount of empty space at the end of a song

First, make sure that there isn't something wrong with your account, your device or the app itself by trying the following troubleshooting steps:

  • perform a clean reinstall of the app
  • log in on another device (using the same account)
  • log in on another account (on the same device)
  • try a different network connection

If you've tried all of the above and the issue with the track/album persists, check out this support article to find out how to report it. 

 

Note: If a track's title appears in a foreign language, this is most likely not a content error, but rather something that was intended by the artist or a label who uploaded the track.

 

3. Make a legal claim on content

 

You can also notify us about any content that infringes your intellectual property rights or otherwise violates the law by heading here: Make a legal claim on content.


4. Your own music is not in the right place

 

If you're an artist and your music ends up on the wrong artist profile, or another artist’s music appears on yours, please follow the steps outlined here.

 

Note: In case you already have access to Spotify for Artists and don’t see an expected upcoming release displaying in your Catalog section, just reach out to your label or distributor or get in touch with the Creator Support team, they’ll have it sorted in no time.

 

For more info, check out our Spotify for Artists Help page or our video series The Game Plan.

 

5. Explicit Content

 

We have a few different ways to report explicit content on Spotify, depending on what you're wanting to report and why.

 

a. Report untagged or incorrectly tagged explicit content 

 

To report untagged or incorrectly tagged explicit content, you’ll need to contact us directly. Just head here to start a conversation with us.

 

b. Filter out explicit content

 

You can allow or block anything that’s tagged as explicit within the Spotify app! Check out these guidelines and select the device you’re using to find out how to do exactly that.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

 

There can be more than one reason why the music would suddenly stop. Below you can see a few examples about what could be the case. In this article we'll go over the most common causes and how to solve these. 

 

  • There is something wrong with the Spotify installation on your device
  • You might have forgotten to log out on a different device and a friend or family member is unknowingly listening using your account
  • Perhaps you are in an area with lesser cellular coverage
  • Or an unauthorized party has gained access to your account and is trying to stream music

 

There is something wrong with the Spotify installation on your device.

As with any unexpected behavior, it's a good idea to try a reinstallation to see if that solves the issue. Here you can find a different Spotify Answers which explains how to do a thorough reinstallation of the app.

Try the next steps if this didn't help.

 

You might have forgotten to log out on a different device and a friend or family member is unknowingly listening using your account.

This can be solved easily with the following two steps:

 

  1. Change your Spotify password, which you can do here
  2. Log your account out from all devices it's logged into, you can do this here

Note: Step 2 doesn’t include partner devices, such as Sonos and PlayStation. For more information about logging out (or unlinking) Spotify from a partner device, check the device’s manufacturer guide.

 

If you have a Facebook-created Spotify account, you'll need to change your Facebook password as well, and log your Facebook profile out from all devices.

 

Perhaps you are in an area with lesser cellular coverage.

Find out if lowering the streaming quality helps. If this helps, you'll also save some on your available data. Here's how you can change your audio settings:

 

Desktop

  1. Click the arrow in the top-right corner and select Settings.
  2. Under Music Quality, select your preferred settings. You can choose from the audio quality settings in the table in Music quality details below.

Mobile and tablet

  1. Tap Home (in the bottom of the screen)
  2. Tap Settings (the cogwheel icon)
  3. Under Music Quality, select your preferred settings. You can choose from the audio quality settings in the table in Music quality details below.

Alternatively you could save music for Offline use and enable Offline-mode when visiting an area with low cellular coverage. More info about Offline music here.

 

Or an unauthorized party has gained access to your account and is trying to stream music.

Hopefully this is not the issue! But if none of the above steps have helped, we recommend following the steps on this page, just in case. We'll be sure to secure your account and revert any changes that have been made.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

 

 

Spotify Radio is a feature that creates a playlist based on any Song, Album, Playlist or Artist you select. The playlist also updates over time to keep fresh.

 

Imagine you're not really sure what to listen to specifically right now, but you know what mood you're in. Simply select let's say a Song which represents this mood best and start the Radio from there!

 

 

To start a Radio station on Desktop, Mobile or Web Player:

 

  1. Go to any Song, Album, Playlist or Artist.
  2. Select Ivan_0-1610957534572.png or Ivan_1-1610957534785.png.  
  3. Select Go to Song/Album/Artist radio.

 

Tip: It's possible to launch an Album-based radio station only on web player and mobile. On desktop, you can start an Artist radio from an Album. 

 

artistradiodesktopapp.JPG

  

 

The Radio feature will create a playlist of roughly 50 tracks. If you want the Radio to play endlessly, make sure you enable the Autoplay option in the app settings. Another way to start an endless mix of similar songs is to launch a radio station from a Playlist. This will be indicated by the following label on desktop and mobile: 

 

 

moresongs.JPG

 

  

You can Like (on desktop) or Follow (on mobile) a Radio playlist to save it under Playlists in Your Library. If you have Premium, you can download it too! 

 

shoegazeclassics.JPG

 

  

 

 

FAQ

 

Q: Can I tune into an AM or FM radio station with Spotify.

A: No, but what you can with Spotify Radio is better! Unlimited stations, continuous music based on your personal taste and no ads if you are a Premium member.

 

Q: I started a Radio Station but it's not endless.

A: Be sure to enable Autoplay in the Spotify settings. As soon as the playlist is over, you'll get the endless mix based on your personal recommendations. You can also start an endless radio from a Playlist. 

 

Q: I don't like the songs I am being served.

A: The longer you use Spotify the more we learn about what songs you like. You'll notice that stations are improving with time the more you listen.
It's also possible to Dislike
Ivan_0-1611040630831.png a track in a Radio based on a playlist to let Spotify know about your preferences. For the time being, the Dislike feature is only available on the mobile app.

 

Q: I followed a Radio Station but it's not appearing in my Library.

A: Wait a bit and it will appear shortly.

 

Q: I used to have a 'Create new Station' button in my Library.

A: This button has been removed. Above you can read how to start a new station.

 

Q: I'm listening to music and it becomes a Radio Station which I don't want.

A: Disable Autoplay in the Spotify settings to prevent a Radio Station from generating once a Playlist or Album has finished.

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 

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Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with Spotify on your device. 

 

Heads upYou'll need to re-download any downloaded music and podcasts after reinstalling the app. Your settings will also be reset to the defaults, so it's a good idea to make screenshots of them so you can quickly set them up the way you like them again.

 

Below you can find all the steps for a clean install of Spotify on your device - just scroll down until you see your device/OS:

 

Android

 

  1. Open your phone's settings and navigate to Apps.
  2. Find Spotify in your list of apps and tap on it.
  3. Select Storage & Cache.
  4. Select Clear Storage.
  5. Once done, go back and select Uninstall.
  6. Open your file manager app and navigate to Internal Storage\Android\data.
  7. If you see a folder called com.spotify.music delete it.
  8. Optional: Repeat this for you're using an SD card. The file structure should be the same and the folder will be in SD Card\Android\data.
  9. Once all this is done, restart your device.
  10. Open the Google Play Store and install Spotify from there.

iPhone

 

  1. Open Spotify. In the app's settings (you can access them by going to your profile picture in the top left corner and then tapping the Settings and privacy gear icon), tap Storage then Delete Cache.
  2. Head to your device's Settings, then tap General.
  3. Tap iPhone Storage.
  4. Select Spotify from the list of apps.
  5. Tap Offload the app and confirm. This will delete the app but its documents data will be kept.
  6. Then tap Delete App and confirm. This action should delete any leftover documents and data.
  7. Once the app is deleted, press and hold the Side/Top button and either volume button until the power off slider appears.
  8. Drag the slider to turn your device completely off.
  9. After your device turns off, wait a couple of minutes.
  10. Press and hold the Top (or Side) button again until the display turns on.
  11. Switch your device back on and install Spotify from the App Store.

iPad

The steps for a clean reinstall in an iPad device are similar to those of iPhone devices above.  Keep in mind that in step 4 you'll need to look instead for iPad Storage.


MAC

 

  1. Quit Spotify.
  2. Open Finder then click Go (on the menu bar on the top of the screen). 
  3. Select Library from the drop-down menu that appears (you may need to hold the Option (Alt) key if Library isn’t visible).
  4. Open Caches and delete the com.spotify.Client and com.spotify.client.helper folders.
  5. Click the back arrow. 
  6. Open Application Support and delete the Spotify folder.
  7. Hit Command+Shift+G from your OS X desktop to bring out the Go to Folder window.
  8. Enter /Library/ to open Library folder.
  9. Enter “Spotify” in the search field, hit “Search: Library” and delete all files that appear:IsleyP_0-1668117078036.png
  10. Shut down your computer.
  11. Wait a couple minutes and then hit the Power button again to boot your device.
  12. Download and install Spotify.

Windows

 

  1. Open Spotify and click File in the menu bar. Select Exit.
  2. Click the Start button.
  3. Select Settings.
  4. Open System.
  5. Click Apps & features, then select Spotify.
  6. Click Uninstall. Click Uninstall again in the pop-up to confirm.
  7. On the Start search bar, type %AppData% and hit enter. This should open up AppData\Roaming.
  8. In the new window that opens up make sure there's no Spotify folder showing up. If there is, you can delete it.
  9. Make sure that there is no Spotify folder left in AppData\Local  (or C:\Users\*USERNAME*\AppData\Local\Spotify\Storage) as well.
  10. In addition, you can run a search on your device to look for any leftover Spotify folders left. If you find any, make sure to delete them.
  11. Shut down your device, wait a couple of minutes and switch it on again.
  12. Download and install Spotify (try different download sources, if the issue doesn't get resolved after the first try):

 

Tip: If you'd like to be more thorough, you can also use in addition a trusted third-party device cleaner app to make sure you've removed any leftover files before installing the app again.

 

 

 

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Answer:

 

Having the app up-to-date ensures that you have the latest features and fixes. It's always a good idea to check that you have the latest version of the app before posting about an issue. Make sure you have a stable internet connection and do the following: 

 

Desktop

When an update is available, a blue dot appears next to the menu button in the top-right corner of the app.

  1. Click the menu button with the blue dot 
    Vasil_0-1714030642028.png

  2. Select Update Available. Restart Now

Reinstalling the app also guarantees you're rocking the latest version of Spotify. 

 

iPhone and iPad
  1. Open the App Store.
  2. Tap Updates in the bottom right.
  3. Find Spotify, and tap UPDATE. If Spotify isn’t listed here, your app is on the latest version. 

Make sure to have automatic updates on:

  1. Go to Settings.
  2. Tap iTunes & App Store.
  3. Switch Updates on.
 
Android
  1. Open the Google Play Store.
  2. Use the search bar to find Spotify.
  3. Tap UPDATE. If no update option is visible, your app is on the latest version

Make sure to have automatic updates on:

  1. Open the Google Play Store.
  2. Use the search bar to find Spotify.
  3. Tap the three vertical dots in the top right.
  4. Check Auto-update.

 

 

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Answer:

 

What you are seeing is a Canvas. Canvases are immersive visual layers replacing the cover art on the Now Playing View screen. Currently it's only available for mobile devices. The content will be scaled for screens in portrait mode.

 

Every Canvas is created by artists for their own music. It will start playback by default whenever you play a song that contains a Canvas. 

 

Below you can see two examples of tracks that have a Canvas.

 

canvas.png

 

Canvases are optimized to use very little data and battery. You can toggle between having Canvases enabled by going to the Settings.

 

Android:

Home > Settings > Canvas

 

iOS:

Home > Settings > Playback > Canvas

 

New Canvases are being added every day so look out for visual treats in the future!

 

 

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Feel like listening to a podcast? You can listen to thousands of them directly from the Spotify app: lifestyle, news, comedy, sport & recreation, and more.

 

Note

  • While Spotify doesn’t play ads to Premium subscribers, some podcasts might have third-party ads within their episodes.
  • Podcasts are currently unavailable on iPad.

Pick your device below to find out how to use podcasts on Spotify:

 

Desktop:

  1. Click Browse in the menu on the left.
  2. Click Podcasts from the tab bar at the top.  
  3. Browse featured Podcasts, or scroll down to browse by category.
  4. Hover over the cover art and click the play button to start listening, or click the podcast title to see more episodes.

Tip: Click FOLLOW on the podcast page to save to Your Library.

 

Web player:

  1. Click Home in the menu on the left.
  2. Click Podcasts.
  3. Hover over the cover art and click the play button to start listening, or click the podcast title to see more episodes.

Mobile & Tablet:

  1. Find Podcasts in Search, under Browse all.
  2. Select a podcast to view the podcast page and all available episodes.
  3. Tap an episode to view the episode overview.
  4. Tap PLAY to start listening. 

Tip:

  • Tap FOLLOW on the podcast page to save to Podcasts in Your Library.
  • Got Premium? Tap the arrow to download the podcast so it’s available offline.

Experiencing issues with Podcasts? Check out this support article. 

 

 

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Answer:

 

Sometimes, we see reports from users that Spotify isn’t shuffling properly.

 

In 2016, we made some improvements to our shuffle algorithm that were set as default for all users. We appreciate the feedback we’ve received since then, and we still continue to pass your thoughts on to our developers.


Occasionally, there are some cases where the Shuffle function genuinely isn’t working for individual users. We have a few troubleshooting steps and threads related to those issues.

 

Troubleshooting certain types of Shuffle function

 

Additionally, we’d suggest trying the following steps on a desktop device:

 

  • Make sure that Shuffle isn’t enabled.
  • Go to any playlist and click Play.
  • Whilst playing, go to your Queue.
  • Click Shuffle on and off. Each time, check for any true duplicates or similar combinations. 

If you can’t find any duplicates or similar combinations of tracks lining up in the queue, the Shuffle function is performing normally.

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 If your profile has already been claimed, you’ll see the blue verification tick when viewing it in the desktop app. If that’s the case, a member of your team can give you access by following these steps. Artist teams that deliver their releases using Distrokid, CD Baby, or Emubands are given instant access to their artist profile.

 

If you’re an artist or a member of an artist’s management team and your artist profile hasn’t yet been claimed, or you haven’t used Distrokid, CD Baby, or Emubands as your distributor, you can request access to Spotify for Artists here.

 

Once you’ve submitted your request, it’ll be reviewed by a member of the Creator Support team; it can sometimes take a few days before you’re granted access, but don’t worry, the team will get to it as quickly as possible! You can speed up the verification process by verifying your request using your official artist Twitter or Instagram account.

 

And one more thing; you’ll need a Spotify account in order to get access to Spotify for Artists. If you haven’t got one yet, you’ll be given the steps to set one up when you request access.

 

For more info, check out our GuideFAQs, and our video series The Game Plan'. 

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