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FAQs / App Help

Find answers and troubleshoot issues related to Spotify's application features. Get answers to common questions about using the app across devices and customize your listening experience.

Hey folks,

 

We’ve answered some of the most common questions about choosing “Your 2024 Soundtrack”, check them out below!

 

 

► What is “Your 2024 Soundtrack”?

 

This year, Spotify Indonesia is holding an event where you can choose your favorite song that has accompanied you throughout 2024 on the Spotify app. You can select your favorite songs to be performed live at the 2024 Wrapped Live Indonesia event in two performance segments: Waktu Indonesia Bersedih (Indonesia’s Time to Cry) and Waktu Indonesia Bahagia (Indonesia’s Time to be Happy).

 

► What are Waktu Indonesia Bersedih (Indonesia’s Time to Cry) and Waktu Indonesia Bahagia (Indonesia’s Time to be Happy)?

 

Waktu Indonesia Bersedih (Indonesia’s Time to Cry) and Waktu Indonesia Bahagia (Indonesia’s Time to be Happy) are two performance segments at the 2024 Wrapped Live Indonesia event, as well as the names of playlists from the “Soundtrack 2024 Kamu” activity, where you can choose your favorite songs that accompanied your moments in 2024 to be performed live.

 

► How can I find the Waktu Indonesia Bersedih (Indonesia’s Time to Cry) or Waktu Indonesia Bahagia (Indonesia’s Time to be Happy) playlist?

 

You can search for Waktu Indonesia Bersedih (Indonesia’s Time to Cry) or Waktu Indonesia Bahagia (Indonesia’s Time to be Happy) in the search bar in the Spotify app.

 

► How can I participate in the “Your 2024 Soundtrack”?

 

You can participate in the “Soundtrack 2024 Kamu” by opening the Waktu Indonesia Bersedih or Waktu Indonesia Bahagia playlists on the Spotify app, then click the banner at the top to select the nominated songs.

 

► What songs can I choose?

 

  • The songs you can choose for the Waktu Indonesia Bersedih (Indonesia’s Time to Cry) category are: “Satu Bulan” Bernadya, “Gala Bunga Matahari” Sal Priadi, “Sialan” Adrian Khalif, Juicy Luicy, “Teramini” Ghea Indrawari, and “Sampai Menutup Mata” Mahalini.
  • The songs you can choose for the Waktu Indonesia Bahagia (Indonesia’s Time to be Happy) category are: “Kupu - Kupu” Tiara Andini, “Boleh Juga” Salma Salsabil, “Kita Bikin Romantis” Maliq & D'Essentials, “Malu Malu Tapi Nyaman” Lyodra, and “Cincin” Hindia.

 

► What are the step-by-step instructions to participate in “Your 2024 Soundtrack”?

 

  1. First, open the Spotify app.
  2. Search for the Waktu Indonesia Bersedih (Indonesia’s Time to Cry) or Waktu Indonesia Bahagia (Indonesia’s Time to be Happy) playlist in the Spotify app.
  3. Choose your favorite artist that accompanied you throughout your moments this year.
  4. Then click the “Select” button.
  5. After successfully selecting your favorite artist, a confirmation card will appear on the screen, which you can share on social media. Don't forget to share and tag @spotifyid and your favorite artist!

 

► When does the “Your 2024 Soundtrack” event start and end?

 

  • You can participate in the “Your 2024 Soundtrack” for the Waktu Indonesia Bersedih (Indonesia’s Time to Cry) category from November 20 - November 27, 2024.
  • And you can participate in the “Your 2024 Soundtrack” for the Waktu Indonesia Bahagia (Indonesia’s Time to be Happy) category from November 28 - December 4, 2024.
  • You can also check the information about the "Your 2024 Soundtrack" period on Instagram @SpotifyID, X @spotifyid, and TikTok @SpotifyID.
  • And you can save the Waktu Indonesia Bersedih (Indonesia’s Time to Cry) and Waktu Indonesia Bahagia (Indonesia’s Time to be Happy) playlists so you don’t miss the chance to participate!

 

► How many times a day can I participate in “Your 2024 Soundtrack”?

 

You can participate every day! And if you're a Spotify Premium user, you can even participate twice each day.

 

► How do we know if our choice has been confirmed?

 

After you click the "Select" button, a confirmation will appear showing your selected song, which you can share on social media.

 

► Can I still change my choice after clicking "Select"?

 

After receiving confirmation, you can't change your selection on the same day. However, you can choose another song the following days during the event period.

 

► Will the most selected song be announced?

 

  • The most selected song will be performed live at the 2024 Wrapped Live Indonesia event, so don’t forget to watch!
  • Also, stay tuned for the lineup of artists who will perform at the 2024 Wrapped Live Indonesia event on Instagram @SpotifyID, X @spotifyid, and TikTok @SpotifyID.

 

► Is "Your 2024 Soundtrack" a prize-winning event?

 

  • The “Your 2024 Soundtrack” is not a prize-winning event.
  • There is no fee to participate in the “Your 2024 Soundtrack”.

 

► Will the artists I choose in “Your 2024 Soundtrack” be included in my 2024 Wrapped?

 

Your voting does not affect the results of your 2024 Wrapped.

 

► Who can participate in "Your 2024 Soundtrack"?

 

All Spotify users can take part in choosing "Your 2024 Soundtrack." Free Spotify users can vote once each day, while Premium users can vote twice a day. Don’t miss out!

 

► Is the “Your 2024 Soundtrack” event only available in the Spotify app?

 

Yes! The “Your 2024 Soundtrack” selection event can only be accessed on the Spotify mobile app under applicable terms and conditions.

 

 

Looking for more Answers?  Search for more FAQs, or create a new thread and ask the Community.

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Most Recommended Fix:

 

Uninstalling and reinstalling the application generally fixes most issues with skipping, followed by turning your device off and on. 

 

Here are some of the fixes you can try on different devices based on solutions verified by other Spotify Community users and moderators:

 

iOS

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@Loxer recommended these steps for an iPhone user: 

 

  1. Uninstall and reinstall the most current version of Spotify
  2. Sign Out Everywhere and Remove Offline devices from your Spotify account page 

View original thread

 

Apple Watch

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@OscarDC recommended clearing the cache and reinstalling the app on both the Apple Watch and iPhone which solved an issue for playlists that were skipping during playback from Apple Watch

 

Follow steps from this support article for reinstalling on your iPhone. 

 

View original thread

 

Desktop Windows

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Solution 1: Test Other Playback Devices

@Rorey suggests to change the playback devices:

Check if there are other devices available to test other playback device options.

1. Open CMD and execute the following command: 

control mmsys.cpl sounds

2. Set one of the devices as default (or change the current one), then restart Spotify and see if it works.

Solution 2: Refresh the Desktop App Installation

@Sebasty suggests the following steps for refreshing the desktop app:

Try this:

  1. Close Spotify and uninstall it.
  2. Go to %AppData% in the file explorer, and delete any Spotify folders you find in Local and Roaming.
  3. Restart your computer.
  4. Reinstall Spotify.

 

View original thread 


Solution 3: Reinstall Your Audio Desktop Driver

 

@KTofKashyyyk reinstalled their audio desktop driver to solve the playback issue. Find your computer software instructions for reinstalling your audio driver. 

 

View original thread

 

Windows 10:


Solution 1: Reset Your Playback Devices

 

@Ox1 suggests changing your default playback device to your computer's speakers:

 

Please try changing your default playback device to your computer's speakers (http://www.7tutorials.com/how-change-default-playback-recording-audio-device) restart Spotify and try it again.

 

View original thread

 

Solution 2: Update Software

 

@HHaken updated their PC, Java, Flash, and Windows software which solved the issue.

 

View original thread

 

Solution 3: Driver Not Properly Installed

 

@neekom  determined their driver was not properly installed and solved the issue with a suggestion provided by another user (1) @iknowmystuff in this thread.

 

View original thread

 

Solution 4: Sleep Mode Disrupting Playback

If your computer went on sleep mode, @polvda suggests restarting the computer:

“On my computer Spotify skips all songs in a playlist when the computer has waken from sleep mode.

Restarting the computer fixes it till after the next sleep mode.”

 

View original thread

 

Solution 5: Playback Skipping with Audio Jack or Default Speakers

@Drfail21  had this suggestion for users who want to play music through the audio jack or default speakers and are experiencing track skipping in this thread.

View original thread

 

Bluetooth & Car Audio

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@Clutchgear found that Bluetooth (on Android) was overwhelmed with running applications that was causing Spotify to skip. 

 

  1. Unpair the phone and radio
  2. Re-pair your Bluetooth to your car 
  3. Deny sharing contacts, messages, and turning off hands free calling

 

View original thread

 

An Album or Specific Content is Skipping 

Spoiler

@CarlosE  recommends reporting the content by following the steps from this support article.

 

View original thread


 Didn't help? Search for more Spotify Answers, return to FAQs, or create a new thread and ask the Community. Click the Tags to see related FAQ content.

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With the Spotify lock screen widget, you can easily navigate straight into the app whenever you want at a glance! It is available globally to free and Premium users running iOS 16 or later on iPhone devices.

1- Touch and hold the Lock Screen until the Customize button appears, then tap Customize.

2- Select Lock Screen.

3- Tap Add Widgets.

4- Search for the Spotify app in the supported listed apps, then tap on Spotify.

5- Drag or Tap the widget to add to the Lock Screen.

6- When you're finished, hit the close button, then tap Done.

Note: If you've noticed that the Spotify widget is missing from your iPhone Lock Screen after the Spotify app has updated, keep in mind that that this can sometimes happen to Lock Screen widgets temporarily after specific app updates.

 

To get the Spotify widget to show up again on your Lock Screen if it's missing after an app update:

 

1- Open the Spotify app like you normally would by tapping on the app icon from your Home Screen.

2- After opening the app, the Spotify widget should show up on your Lock Screen again.

 

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 Hey everyone,

 

The Spotify app is compatible with the accessibility settings on various devices. You can update how you experience Spotify by managing your accessibility settings either in-app, or from the device you're on. We've created this FAQ where you can find helpful tips on how to enable those settings on your device.

 

Spotify in-app settings for iOS and Android:

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Access these settings from Home  > Settings ⚙️
Mono audio Makes the left and right speakers play the same audio
Normalize volume Audio normalization balances soft and loud songs, creating a more uniform listening experience. Here's our support site article with more guidance
Volume level Adjust the volume for your environment
Turn off Canvas Turn off the short, looping visuals on tracks
Podcast transcripts Select Spotify Originals podcasts have auto-generated transcripts (currently a limited beta test)

 

Here are device specific Accessibility settings that can be customized on your device and will have an effect on the Spotify UI as well:

 

Click here for iOS:

Spoiler
Here's Apple's support site article to get started with accessibility features on an iPhone. More device specific helpful tips can be found in the following table:

VoiceOver Gives audible descriptions of what’s on your screen
Motion Stop or reduce the movement of some screen elements
Braille display Connect a Bluetooth wireless Braille display to read VoiceOver output
Zoom Zoom in or out on specific items
Speak screen To hear the entire screen (without VoiceOver turned on), swipe down with two fingers from the top of the screen
Large text size Turn on Larger Accessibility Sizes, then adjust the text size using the Font Size slider
Smart invert colors Reverses the colors of the display - except for images, media, and some apps that use dark color styles
Voice control Control iPhone with just your voice
Mono audio Turn on to combine the left and right channels to play the same content
Balance Adjust the balance between left and right speaker/headphone
Phone noise cancellation Uses air pressure to reduce ambient background noise to help you hear better when you’re holding the receiver to your ear on phone calls in certain noisy environments
Siri The Spotify app is compatible with Siri. Check out our support site article for more guidance

 

Click here for Android:

Spoiler
Here's Google's support site article to get started with accessibility features on an Android device
Live caption Lets you automatically captions speech on your device; does it work when volume’s turned down?
Mono audio Allows the left and right earphones, or speakers, play exactly the same audio, (there is no stereo effect)
Left/right sound balance  You can adjust the volume balance so that sound is louder in the left or right speaker, hearing aid, or headphones
TalkBack To interact with your device with touch and spoken feedback, you can turn on the TalkBack screen reader. TalkBack describes your actions and tells you about alerts and notifications
High contrast text High contrast can make text easier to read on your device. This feature changes the text color to either black or white, depending on the original text color
Color inversion Color inversion reverses the color on the screen, and applies to everything including media
Color correction Color correction and grayscale settings help your device compensate for color blindness
Magnification You can zoom or magnify to see your device's screen better
Font size and style Change the size of the font in apps; not style
Screen zoom You can make items on your screen smaller or large
Screen densities The Spotify app supports different screen (pixel) densities
Braille display You can connect this to your Android device, to work via TalkBack. It will show your device’s screen content on it

 

Other services that the Spotify app is compatible with:

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  • Google Assistant
  • Bixby
  • Amazon Echo
  • Be My Eyes - a free app for iOS & Android that connects blind and low-vision people with sighted volunteers and company representatives for visual assistance through a live video call. Note: Currently, support is only in English.

 

What about 'Light Theme' on Mobile?

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We are aware that the 'Light Theme' is a very requested UI feature. You can add your +Vote to the Live Idea and subscribe to stay updated with any development.

This idea is set to 'Not Right Now' currently, which means it's not something that will be implemented soon in one of the upcoming Spotify app updates, but it doesn't mean that this will never happen.  We're regularly sending your feedback to the developer teams about this feature. We appreciate the feedback you’ve left and have regularly reported and discussed it with the relevant team. 

 

We hope you find the information in this article helpful. If you have any issues with any of these features or need help setting them up, you can always check our Support page or create a new Help Request right here in the Community!

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Hey folks,

Starting March 3rd, 2025, Spotify will no longer support mobile application versions released before 2019.

 

We want you to enjoy the best possible Spotify experience and newer versions allow us to provide the latest features and improvements. Older mobile app versions, like those released before 2019 on Android and iOS, often lack key features and do not meet our quality and performance standards.

 

As a result, users still using these older versions will not be able to log in to their accounts unless they upgrade to the latest Spotify app. If you are affected by this, we will notify you via email with further details.

To continue using Spotify, please update to the latest app version. Alternatively, you can access Spotify via the Web Player using a supported web browser.


For additional assistance or questions, please reach out to our Customer Support or visit our Support site.

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Enjoy the audio files legally stored on your device in the app along with the rest of your Spotify library! You can add them to playlists and play them across all devices you have saved them on by following the steps below.

 

Note: This article is intended for iOS users only. Desktop and Android users head here.

 

Enabling local files in the Spotify app

 

  1. Tap your profile picture at the top.
  2. Tap Settings and privacy 36c0ca1664e5b7f1c7e340f018b6f22a750ae624-24x24.png.
  3. Tap Apps and devices.
  4. Switch Local audio files on e3e2dc775d4d06ede87e99032199ba5267691581-30x24.png. You'll be prompted to allow the app to access Media & Apple music, which is necessary for the files to show up.

    IMG-655e84ffb97a7c58354538416123c724-V_1.jpg

    In case the option to do so doesn't show up, you can manually allow it in your device's Settings > Privacy & Security.

  5. Go to Your Library f1a3a073127aade3fa0377ce143a166d56d596e9-24x24.png. Your stored music is now in Local Files.

    Screenshot_20250123-131249579 (1).jpg

 

Importing local files to Spotify

 

In order for the app to discover your local files, they first need to be added to the special Spotify folder located in Files > On My iPhone/iPad. If you can't find it there after enabling access to Media & Apple Music or installing the app, reboot your device to force a refresh and it should show up 🙂

 

IMG_0015.PNG

 

After locating the Spotify folder, you can import the files to it using one of the methods below:

 

Mac

 

Method 1: Connect via iCloud

 

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Note: You need to login to the same iCloud account as your iOS device.

 

  1. Set up Universal Clipboard.
  2. On your Mac, open Finder and copy the file(s). The file(s) are then added to the clipboard on your iOS device.
  3. On your iOS device, open the Files app. Tap on the Browse tab and then under Locations go to the folder On My iPhone.
  4. Tap on the folder for Spotify to go inside of it.
  5. Tap and press on any area inside the folder that has empty space.
  6. Select Paste or Move Item Here. The file(s) you added here should now be in the Local Files playlist in the Spotify iOS app.

Method 2: Connect via USB

 

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  1. On your Mac, open Finder.
  2. From the sidebar, select the iOS device.
  3. Click Music or Files in the button bar.
  4. Drag the file into the Spotify folder. Your stored music is now in Local Files.

    You can also visit the Apple support site for more info.

Windows

 

Using iTunes and USB

 

Spoiler
  1. Connect your iPhone/iPad to your computer via USB cable.
  2. Start iTunes and click on the button indicating your device at the top.

    1.PNG

    Note: Double-check if Manually manage music, movies, and TV shows is turned on. You'll find it in your device sync settings, under Options.

  3. Click on File Sharing from the left side panel and select Spotify from the list of apps on the right, then click on Add files to upload your music.

    2.PNG

  4. Once ready, select Sync and then Save to finalize the process.

    An alternative method that's also worth trying is syncing your Music Library instead. Check out Apple's guide on how to do that.

In case you already had some audio files stored on your iPhone/iPad that you'd like to listen to via the Spotify app, you'll need to move them to the Spotify folder located in Files > On My iPhone/iPad. If your music files are currently stored on a cloud, you'll have to download them to the Spotify folder in order for the app to discover them.

 

Note: it used to be possible to sync local files across devices on the same network by downloading the playlist directly. This is now a legacy feature which may no longer work as intended, so it's highly recommended you use one of the methods above to ensure proper functionality.

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Lyrics are provided via a third-party service that differs from region to region. You can usually find the provider on the bottom of the Lyrics tab.


If you're having trouble with the content of the lyrics or if they’re out of sync, we'd recommend checking with the lyrics' provider to report this.

 

This FAQ has been written by @Katerina. Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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Answer:
 

By default, anyone who follows you on Spotify can see what you’re listening to with the Friend Activity feature.

 

If you don’t want others to know what you’re listening to, you can start a Private Session. 

 

How to switch Private Session on/off?

Mobile and tablet

Spoiler
  1. Tap Home Home.png.
  2. Tap on your profile picture in the upper left corner of the screen. 
  3. Select Settings and privacy settings.png 
  4. Under Privacy and social, turn Private Session on icon_toggle.png.

To end a Private Session and continue sharing your listening activity, repeat the steps and switch it off. 

Note: The Private Session ends automatically when you completely exit out of Spotify, or after 6 hours of inactivity.

Desktop

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  1. Click on your profile picture in the upper right corner of the screen.
  2. Select Private Session.
MihailY_0-1718176095113.png


A blue padlock next to your profile picture means the Private Session is active.

To end a Private Session and continue sharing your listening activity, repeat the steps and switch it off.

Note: The Private Session ends automatically when you completely exit out of Spotify, or after a long period of inactivity.

 

How does it affect my recommendations?

When Private Session is on, any songs that are listened to won't be used to personalize playlists Made For You.

 

In general, if you find that the recommendations that you're getting don't match your taste, it's best to try and avoid using Private Sessions so that our recommendation algorithms can get to know you better. Alternatively, you can also make use of Private Sessions to specifically avoid certain listening activity from being taken into account.

 

I don't want to activate Private Sessions every time. Is there a way to permanently hide what I'm listening?

Yes! If you don't want to share your listening activity at all or show your recently played artists, you can turn it off in the app Settings under Social:

 

SocialMob.png

 

Note that this will only affect what is shown on your profile and the Friend Activity. Be sure to be on a Private Session if you specifically want to influence your recommendations and exclude some listening activity from affecting them.

 

Can I make my personal playlists private?

Yes! You can choose which playlists are shown on your profile. There's more info on how to do this here.

To go even further, it's also possible to make a playlist completely private in order to hide it from search and prevent anyone but the owner from accessing it. Check out this article for more info.

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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Answer:

 

Let Spotify be the DJ to your party! 🕺 Exclusive Spotify playlists blend and auto-mix content, allowing seamless transitions between tracks. 

 

You can listen with Automix on Desktop, iOS or Android. Try it with this playlist:

 

this playlist.


The what & how:

  • The Automix feature blends your songs, providing you with seamless beat-matched transitions between tracks.
    (And it also works also when Shuffle is on!)
  • The transition's end and start points are decided by Spotify and matched to each tune separately - meaning that the length of the overlap cannot be manually influenced.
  • The setting is set to on by default and can be located under Settings > Playback.

Note: Automix may override Crossfade on select editorial playlists.



How do I enable/disable Automix?

 

On iOS or Android:

1. Go to Settings > Playback in the Spotify app. You can access settings by going to your profile picture in the top left corner and then tapping the Settings and privacy gear icon.
2. Toggle 'Automix' to enable or disable this feature.
 
On desktop devices:
1. Click on your profile name at the top-right and choose Settings.
2. Click 'Show advanced settings'.
3. Under Playback, toggle: 'Automix - Enable smooth transitions between songs in a playlist'.
 
Note: You can’t set Automix when using Spotify Connect.


What if it doesn't work?

- Not every playlist supports Automix. Make sure the playlist you're playing supports Automix.
- Make sure your using the latest version of the Spotify app on a desktop, iOS or Android device.
 
You can also check out Crossfade to listen seamlessly to any playlist. You can find more information here.
 
Didn't get the help you need? Search for more Spotify Answers, or create a new thread and ask the Community.

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Music is better when you're enjoying it together! Find tunes you and a friend both dig with Blend. Blend is a shared playlist where you can see how your taste matches up with the taste of a friend 👯‍

 

Q: How can I invite someone to a Blend?

A: Premium and free users. Just open up the Spotify app on your mobile device, head to Search select the Made for You hub and follow these simple steps: 

  1. To create the shared experience, tap 'Create a Blend'
  2. Tap 'Invite' and choose a way to share the invitation with a friend
          image.jpeg
  3. The recipient will then receive a message with the invite
  4. Tap 'Spotify' from the sent invite
  5. Click 'Join' to create the Blend

Q: Where can I find all my Blend playlists?

A: You should see the 10 most recently created Blends on the Made For Two shelf within your Made For You hub. Blends are auto-added to the other persons’ libraries as well.

 

Q: Can I leave a Blend?

A: You can leave a Blend at anytime by opening the Blend playlist you'd like to leave, tapping the three dots (...) and then choose 'Leave Blend'. You and the other person won't be able to see the Blend anymore. 

 

Q: I’m not seeing this when I open on desktop?
A: The option to create a Blend is only available on mobile devices. 

 

Q: How can I rename a Blend?

A: At the moment, it's only possible to rename a Blend on a mobile device, just click on the three dots within the playlist > Edit name. 

 

Q: When I click on a Blend invitation link, Spotify opens up but then nothing happens?
A: Make sure that your browser app and Spotify app is up to date and then try again.

 

If you want to read more about this new feature, you can check out this Newsroom article or visit our support site ✨

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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Listening to our favorite tunes is always more fun when we can view their lyrics!

 

You can see the lyrics of a track from the Now Playing View and they're available on select tracks. Check out how to access them in this our support site article.

 

It's possible you might not be able to see the option. This can be due to different reasons:

  • Lyrics are not available for this specific track.
  • Lyrics don't work with Offline Mode.
  • Lyrics won’t work with Spotify Connect. However, if you’re using screen mirroring like AirPlay or Chromecast from the mobile app, you’ll be able to see the lyrics there too. Rest assured that our teams are working on improving this.
  • There might be an issue. In that case, check some troubleshooting steps here.

 

Remember that if something isn't available at the moment, it doesn't mean it will always be so. New lyrics are added every day.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Local files are files that aren't hosted by Spotify but can be imported to Spotify from your own devices. You can then add them to playlists and enjoy them locally on the device they're stored on.

 

Here's how to import your local files to Spotify:

 

iOS mobile users head here ⬅️🍎

 

Android

 

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1. Open your Home tab Emil_2-1652868672912.png.
2. Swipe left or tap your profile picture in the top left corner > Settings and privacy Emil_4-1652868745920.png.
3. Tap Apps and devices and under "Other devices", toggle on Local audio files.

Screenshot_20240925-174341880 (1).jpg

4. Now head back to Your Library Emil_6-1652868896592.png and you should see the Local files folder alongside your playlists.

Emil_8-1652869080317.png

5. Open the Local files folder and make sure to grant Spotify access to your photos and media. After that, you local files will appear here.

You can now continue to add them to playlists or just listen to them from your library.

Note: For iOS devices, the files need to be imported using a dedicated music data management app. Check out this FAQ for details.

 

Desktop

 

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1. Click on your profile picture in the top right corner > Settings.
2. Under "Your Library", toggle on Show Local Files.

Capture.PNG

3. You can turn off any of the default local file sources or click on Add Source to add a custom folder where you have music stored.

Emil_2-1652880056158.png


The music files of these folders will be imported into Spotify and you will be able to find them in the Playlists section of Your Library Emil_6-1652868896592.png.


3.png


From there you can add them to playlists or play them directly.


Local File not playing?

⛔ Right now you can’t play Local Files with Connect.

 

⚠️ Files or downloads from illegal sources are not permitted. If your files have not been obtained from an official source, this is most likely why they are not playing.

If your file is purchased and downloaded from an official source, but still isn't playing, there're some things you can check.

Spoiler
  • Spotify supports .mp3, .mp4, and .m4p files. It doesn’t support .mp4 files that contain video, or the iTunes lossless format (M4A).
  • Some of your tracks may be protected in restricted formats. You can install QuickTime on your desktop to allow most of these tracks to be played on Spotify.
  • Ensure the files aren’t DRM-protected.
  • Perform a clean reinstall of the app, ensuring to remove any leftover files.
  • Update your codec pack. This can also solve issues trying to play FLAC.
  • For iOS devices you need to use a dedicated audio library management software for the file transfer. Check this FAQ out for full details.


For more info on Local Files check out our support site. If you have any other questions, go ahead and create a new thread to ask the Community.


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Answer:

 
 
If you notice something isn't working as it's supposed to, there's a chance other users are experiencing the same thing.
Our Ongoing Issues board houses all reports of specific app issues. We use it to inform our developers and get things fixed as soon as possible. It's also where we keep everybody up-to-date about each issue.
 

Find the Ongoing Issues board

  1. Open the Community menu Katerina_6-1617720674514.png in the top-right.
  2. Select Help.
  3. Select Ongoing issues near the top of the Help topics.

 

Search for your issue

In the Ongoing Issues board, click the Search bar, making sure you have 'This category' selected. Type keywords you think fit the issue best. A list of existing topics will generate in the drop-down menu.

 

Or you can browse the topics with the categories at the top, e.g. ‘Under investigation’.

 

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Find your issue?

If you find an ongoing issue that sounds like what you’re experiencing, you can check out the latest on it in the Status Update. Learn what our different Status Updates mean here.
If the Status Update is “Under Investigation”, be sure to join it by hitting +VOTE and following the instructions in the Status Update.

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Didn't find your issue?

You might find it in our Help section instead, where our Moderators and Rock Stars (expert users) help each other out:

  1. Open the Community menu Katerina_7-1617720820417.png in the top-right.
  2. Select Help.
  3. Choose a category and look for posts from other users with the same issue you’re having. If you find one, be sure to comment that you’re also experiencing it and include your device and Spotify version. This will help us investigate the issue.


Our community users work with the information and users in the post and comments to help fix the issue. Larger threads and popular topics then get moved to the Ongoing Issues board.

 

Still can't find it?

If you're the first person to report this issue, you can create your own topic:
  1. Choose a help category, and then hit START A TOPIC.
  2. Choose a simple title that you think describes the issue best. This makes it easy for other people to find your topic.
  3. In the Body section, you can describe the issue. You can also choose to attach screenshots if you think it helps to describe what's going on.
  4. Make sure to include all necessary information:
    - Your device
    - Your device's operating system
    - Spotify app version 
    - Clear steps to reproduce the issue

Your topic will be posted so other users, Stars, and Community Moderators can help you further. If it gets lots of comments and likes, we’ll move your post to the Ongoing Issues board.

 
 
Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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As of writing this in March 2021, Shazam have released an updated version of their app for iOS, which as of version 14.2 has new features and functionalities.
We wanted to share some info that we hope will clear up some questions and that you might find useful to get the best out of both apps. 

 

 

Can I connect Shazam to Spotify and how do I do that?

The two apps can be connected so that you can get some extra benefits if using them together.
In the Shazam app, go to Settings (available from Library) and tap Connect. You'll need to authorize Spotify access to Shazam and you're done!

 

Note: The Connect option is only shown in countries where Spotify is available.

 

 

How do I automatically add my shazamed tracks to a Spotify playlist?

Once connected, a playlist labeled My Shazam Tracks will be created in Spotify and all your subsequent Shazamed content will be automatically added.

 

 

How do I add my Shazamed songs to other Spotify playlists?

Tapping the Spotify Open button on any song in Shazam will open a search in Spotify and show you all the versions of that song. From there you can add the version of your choice to any Spotify playlist.

 

 

Why can’t I connect Spotify to Shazam? / Why is there only Apple Music showing and not Spotify?

The Connect option in the Shazam Settings will only be displayed in countries where Spotify is available. If you can't see the Spotify option on song pages in Shazam, go to Shazam Settings and make sure you’re connected.

If you're having problems opening or syncing to Spotify, try disconnecting Spotify in Shazam Settings, restart both apps and then reconnect.

 

 

Why wasn’t a 'My Shazam Tracks' playlist created when I turned on Sync?

A playlist may fail to be created due to connection issues. Next time you Shazam a track we'll try and create the playlist again, and will add your latest Shazamed contents.

 

 

Why wasn’t my latest shazamed track added to the 'My Shazam Tracks' playlist?

There may've been a connection issue. When you next shazam a song, the playlist should update with your latest Shazams. If the issue persists, try the following steps:

 

  1. Make sure you're on the latest version of Shazam and Spotify
  2. Disconnect from Spotify in Shazam Settings
  3. Restart both apps
  4. Reconnect to Spotify

 

I removed the "My Shazam Tracks" playlist. How can I get the tracks back?

If you delete your existing My Shazam Tracks playlists and then shazam a new track while connected to Spotify, a new playlist will be created. This overwrites the previous one and previous Shazams won't be re-added. As such, we advise not to delete your existing My Shazam Tracks playlist, unless you want to move the existing tracks to other playlists and have already done so.

 

 

What happens when I rename the My Shazam Tracks playlist in Spotify?

If the My Shazam Tracks playlist is renamed while Sync Shazams to Spotify is turned on, a new My Shazam Tracks playlist will be created on your next Shazam. Any Shazams from that point onwards will be added to this newly created playlist.

 

 

Where is the Add To button in Shazam?

Following version 14.2 of Shazam, the Add To button has been removed, however the Open button has been improved with a more reliable search in Spotify. This means you can now add the song version of choice to any playlist in Spotify. Alternatively, if you want your new Shazams to be automatically added to a My Shazam Tracks playlist in Spotify, there's the Sync Shazams to Spotify feature..

 

 

Why are my past Shazams no longer syncing?

Past Shazams will no longer sync to Spotify as part of the Sync Shazams to Spotify feature, however the syncing overall has been improved so you shouldn't have any issues to find and add more of your future Shazams to the My Shazam Tracks playlist.

 

 

What about Shazam on Android?

The new features and improved syncing are now available on the Android and iOS version of the app. 

 

 

Happy Shazaming!

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 

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iOS and Android users now have the ability to share their favorite Canvas visuals to Instagram stories by:

 

  1. Opening the selected song’s three-dots menu.
  2. Selecting Share.
  3. Selecting Instagram Stories.

 

 

Some things to keep in mind:

 

  • When sharing a track with a Canvas, you won't be able to choose whether to share the artwork or the Canvas - the Canvas will always override.
  • On Instagram Stories this will appear as a moving visual of the Canvas and a link for fans to listen on Spotify.
  • Stories won't play the audio of the track, but you will be able to tap through to listen to the song on the Spotify app.

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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If you reach out to one of our Customer Support channels, or if we're helping you out in the Community, we might ask you to confirm which version of the Spotify app you're running. This is usually so that we can pass this info along to the relevant teams who may be investigating a wider issue.

 

Before you do that, follow the steps listed in this Spotify Answer to makes sure your app is on the latest version. Once you've done that, here's how to locate the exact version of the app which is running on your device: 

 

Desktop Windows
  1. Open the app.
  2. Click the three-dot menu in the top left-hand corner.
  3. Click on Help > About Spotify.
  4. A new window will open with the version number beneath the Spotify logo. You can highlight it with your mouse pointer and copy/paste it directly.

Desktop (Note: this does not show the current latest version)Desktop (Note: this does not show the current latest version)

 

Desktop Mac

  1. Open the app.
  2. Click at Spotify tab in the top left-hand corner.
  3. Click on About Spotify.
  4. A new window will open with the version number beneath the Spotify logo. You can copy/paste it directly.

1.pngDesktop (Note: this does not show the current latest version)

 

iPhone and iPad

  1. Open the app.
  2. Find Settings. You can access them by going to your profile picture in the top left corner at the Home page and then tapping the Settings and privacy gear icon.
  3. Tap on about About. You'll find the version number next to Version.
    Note:     this can't be copied directly, so you can either type it out or take a screenshot of it.

iOS (Note: this does not show the current latest version)iOS (Note: this does not show the current latest version)

Android
  1. Open the app.
  2. Find Settings. You can access them by going to your profile picture in the top left corner at the Home page and then tapping the Settings and privacy gear icon.
  3. Scroll to the bottom. You'll find the version number under About > Version.
    Note:     this can't be copied directly, so you can either type it out or take a screenshot of it.

Android (Note: this does not show the current latest version)Android (Note: this does not show the current latest version)

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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You can easily see the rank of artist in the app with a few simple steps.

 

On desktop:

1. Find an artist with Search and open their artist page

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2. Scroll down to About and check out the artist's rank. 

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Voilà!

 

 

Similar steps apply for the mobile version:

  1. Look up the artist and open their profile
  2. Just scroll down until you reach the About section. If the artist is ranked, you'll see their rank in the white circle next on the top right of their picture

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FAQ

 

Q: How many artists are ranked?

A: The rankings go up to 500 but there isn't a place in the app where all artists are listed in order.

 

Q: Do you have a similar ranking but for songs?

A: We do have charts under Browse > Charts, and those show the current top and viral 50 songs in the world and by regions. You can also check out this nifty page for more info.

 

This article has been kindly updated by @Hubo, member of the Stars Program!

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 

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Want to post an Instagram Story, but use a favorite Spotify track instead of creating a video? We got you there, keep on reading to see how you can do it.   

 

Tip: Make sure you've got the Instagram app installed on your device. 

 

Android and iOS:

1. Open the Spotify app on your mobile device and find the track, playlist, album or podcast you want to share.

 

2. Tap the three-dots menu on the right side of the song title. You’ll see a list of options and you must select Share. 

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3. Tap Instagram Stories. You can also tap "Edit" in order to change the background color of your story.

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4. You’ll be redirected to the Instagram Stories post screen in order to edit your story before posting. 

 

5. And voilà! Your Instagram story has been posted. 

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Note: Sharing on Instagram Stories isn’t currently possible on the Spotify desktop app or the web player.  



Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

 

If you're using an iPhone, iPad, Apple Watch or Apple TV device, you can indeed find and install or update Spotify through the App Store. 

 

If you're still having troubles locating Spotify in the App Store, we'd recommend making sure that your device meets our minimum system requirements. 

 

Note that, if you're using a Mac device, you won't be able to find and install the app through the App Store. Instead, to get Spotify on your device, you'll need to head to spotify.com/download.

 

Tip: For more steps and details on installing the app on these devices, we'd recommend checking this Spotify Answer.

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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Here you'll find a quick guide on how to remove, reorder or sort your songs in a playlist created by you on the mobile app for iOS and Android 🙂

Note: For desktop, make sure to check out this Spotify Answer.

 

 

Remove songs (iOS + Android):

  1. Tap Peter_0-1585398001391.png (iOS) or Peter_1-1585398001393.png (Android).
  2. Then tap Peter_2-1585398001386.png from the menu of the song you want to remove.

 

Reorder songs (iOS + Android):

  1. Tap Peter_0-1585398001391.png (iOS) or Peter_1-1585398001393.png (Android) on the playlist, then tap on Edit.
  2. Then tap, hold, and drag Peter_6-1585398001396.png your song to its desired position.

Note: this feature is only available for Premium users.

 

Sort songs (iOS + Android):

  1. Go to the playlist you’d like to sort.
  2. Pull the playlist down and release to display "Sort" in the top-right corner, then tap it.
  3. Tap how you’d like to sort e.g. by Recently added.

 

FAQ

Q: How do I sort the Liked Songs playlist?

A: The same way you'd sort any other playlist that you own. The only difference is that there is no custom sorting for Liked Songs, only pre-defined ones.

 

Q: What about Made for You playlists (Discover Weekly, Release Radar, Daily Mix)?

A: It’s currently not possible to reorder songs in Made for You playlists, since these are updated on a regular basis according to your listening preferences.

 

Tip: A workaround for this is to copy the songs from one of the above playlists to a new playlist created by you, but you’ll have to do this on the desktop version of the app.


Didn't help?  Search for more Spotify Answers, or create a new thread and ask the Community.

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