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FAQs / App Help

Find answers and troubleshoot issues related to Spotify's application features. Get answers to common questions about using the app across devices and customize your listening experience.

 
The Friend Activity shows what other users you follow are listening to. This feature is currently available only on the desktop app. 
 
To see it, you can go to Settings and under Display, toggle See what your friends are playing on. Friend Activity tab is on the right side of your desktop app. Keep in mind that it might be hidden if the size of the window is too small.
 
In order to see your friends' listening activity as well as for them to see yours you'll need to follow these steps:
 
  • Check that you’re following other users. If you go to another user’s profile, check that the Following button is there. 
  • Other users that you follow must have played something recently on a device that supports sharing listening history. This includes desktop, iOS or Android devices. Note that the listening activity isn't shown for other users while listening through Connect and some external devices.
  • Other users that you follow must have ‘Share my listening activity on Spotify’ enabled in their app's settings to be seen in your own Friend Activity.
  • Other users that you follow are listening on Spotify through the native app itself rather than using Spotify Connect to a device.
  • When listening in Private session, the activity is not shared with followers.

Note that you can find those settings in the mobile app as well even though the activity is only visible in the desktop app.

 

How to block users:

 

You can block other users so they can't see your Friend Activity nor your profile and can't follow you or your playlists. 

 

You just need to head over to their profile and click on the 3 dots under their display name and choose the Block option. 

 

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If all the above conditions are met and you can't see the Friend Activity or it's not updating, try the following:

 

  • Go to the users' profile and try unfollowing and following again by clicking on Following then Follow
  • Toggle the setting "See what your friends are playing" off then on again
  • Different device
  • Different Internet connection
  • Reinstall the app
  • Restart your devices
  • Check if your app is up to date
  • Check your device’s operating system is up-to-date
  • Log out and then log back in

You can learn more about how to follow friends here.

 

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With an equalizer you are able to adjust the volume levels of various ranges in the audio spectrum. This means that you are able to, for example, increase the lower frequencies. This will increase the amount of bass you hear. The same goes for other frequencies along the spectrum, from low to high. It's recommended to use built-in equalizer presets. Below you can see a screenshot from the equalizer in the iOS app including presets:

 

equalizer.jpg

 

iOS:

 

The equalizer can be accessed by default on all iOS devices. Here's how to access the Equalizer on iOS:

 

  1. Swipe left or tap your profile picture.
  2. Tap Settings and privacy Katerina_1-1598953182630.png
  3. Tap Playback
  4. Tap Equalizer, and switch it on Katerina_2-1598953207274.png
  5. Choose a preset, or drag the dots on the equalizer to find a sound you like.

 

Android:

 

On Android devices you'll have the equalizer enabled within the Spotify Settings only if your devices' manufacturer has enabled you to access this feature. Here's how to adjust the Equalizer on Android if you have this option available:

 

  1. Swipe left or tap your profile picture.
  2. Tap Settings and privacy Katerina_4-1598953256416.png
  3. Under Audio Quality, tap Equalizer

  4. Choose the sound you like in your device’s audio settings.



    Note:
    - Not all Android devices will have this option present 
    - If your device has a built-in equalizer, changes you apply also affect the sound of other apps.

 

Windows and MacOS: 

  1. Click your profile picture at the top, and select Settings.
  2. Under Playback, switch Equalizer on Katerina_2-1598953207274.pngKaterina_2-1598953207274.png
  3. Choose a preset, or drag the dots on the equalizer to find a sound you like.
Dian_0-1674548525325.png

 

Keep in mind that the equalizer can't be accessed when streaming via Connect. In this case we recommend finding out if the speaker/receiver you are streaming to, has a native equalizer built in the settings.

 

You can find more info about similar features like Audio Quality and Volume Normalization on our support page here.

 

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In this article you'll find out how to search, sort and filter on the Spotify platform. Click on each section to expand it.

 

► Search

 

If you're looking for one of the following, you can type what you're looking for in the search box on the desktop app / Web Player, or by clicking the Search tab on the mobile app:

  • Songs
  • Albums
  • Artists
  • Playlists - you can also search using the playlist description
  • Podcast shows and episodes 
  • Genres and moods
  • Other Spotify users
  • Lyrics - search for a song using at least 3 words from its lyrics

If you'd like to, you can use more advanced search terms that you can view in this Support site article.

 

► Sort

 

If you want to reorganize how music is listed in the app, all you need to do is follow the steps according to the device you're using below. Keep in mind that your Liked songs are arranged by date by default, so you can scroll chronologically through your tracks. 🙂

 

Desktop

 

Spoiler

Sort songs in playlists

⚠️ Note: this is only possible on the desktop app. The sort order on the Web Player cannot be changed at this time. Instead, the songs will always be displayed in the Custom order you've set.

  1. Click the column you want to sort by, for example:
    • Alphabetically, by TITLE, ARTIST, or ALBUM.
    • By most recently added, 
    • By song duration,
      💡 Tip: Adjust the app's screen size to reveal more columns.
  2. Click the column again to reverse the order, click again to go back to the original order

    sort.PNG

    You can also choose the sorting method from the drop down menu (not available on the Web Player) :

    sort2.PNG

Reordering songs in a playlist


This is done while in Custom order. You can drag songs with your mouse to rearrange them. If that doesn't work, there are 2 possible reasons:


#1. You already have a sorting column other than Custom order activated. Once a sorting column is activated, you can no longer reorder tracks freely. To change this, click on the activated top column until the green sorting arrow disappears. After that, you should be able to reorder your playlist manually again.

Novy_0-1686235308925.gif






#2. You're trying to rearrange a playlist from another user. You can only rearrange tracks inside your own playlists (Liked songs excluded). Workaround: Copy the user's playlist:

  1. Create a new playlist by clicking the 'New Playlist' button in the left sidebar and give it a name.
  2. Go to the playlist that you want to copy.
  3. Click on any song in that playlist and press Ctrl + A (Windows) | Cmd + A (Mac) to highlight all tracks.
  4. Press Ctrl / Cmd + C to copy all tracks.
  5. Go to your newly created playlist and press Ctrl / Cmd + V to paste all tracks there.

After that, you have all songs in your own playlist and you can rearrange them.

Sort playlists in Your Library

You can reorder your list of playlists in the menu on the left by clicking and holding a playlist title to move it up or down.

You can also organize your playlists into folders:

  1. Right-click a playlist in the menu on the left of the desktop app.
  2. Select Create folder.
  3. Give it a name and press enter.
  4. Drag playlists to the folder you created.

Sort albums and artists in Your Library

Head to Albums or Artists in the menu on the left sidebar and choose a Sorted by option from the dropdown menu.

Mobile or tablet

 

Spoiler

Sort playlists, artists and albums in Your Library

  1. Select a filter at the top (e.g. Artists) or tap the search icon to search your collection.
  2. Tap MihailY_0-1674906082282.png to change how items are displayed.
    - If you want to pin an item to the top, tap and hold it or swipe right ➡️.
    - To switch between grid view and list view, tap MihailY_1-1674906434112.png / MihailY_2-1674906434113.png.

Sort songs in playlists

  1. Go to the playlist you’d like to sort.
  2. Tap Sort and select a sorting option.
    💡 Tip: Tap it again to reverse the order.

Note: Keep in mind that sort options may vary depending on the list you’re sorting. There are also some exceptions:

  • The sort options in Liked Songs can't be reversed.
  • There isn't a Custom order for Liked Songs.
  • It's not possible to reverse Custom order in playlists.


Reordering songs in a playlist

 

  1. Open the playlist you'd like to rearrange.
  2. Tap Edit located in the playlist header, next to the big green Play button.
    edit.jpg
  3. Use the button on the right to drag & drop the song at the desired location.
    Screenshot_20250618-154316063.jpg
    Optional: Tap the button the left to remove the song from the playlist. You can also change the playlist's name & cover from here.
  4. Tap Save in the top right corner to save your changes.

Once edited, make sure to change the playlist sort order to Custom order to view the playlist in the arrangement you've just set.

sort.jpg


⚠️ Note: you cannot manually rearrange your Liked Songs, as the Custom order sorting option is not available there at this time.

 

► Filter

 

It's also possible to show only specific content within track lists.

 

Desktop

 

With Filter on the desktop app you can list specific content based on a search term in any playlist or Songs in Your Library. Here's how to do that: 

  1. Select the search icon at the top of track listings.
  2. Enter any search term, for example “blue”. Only titles, albums, or artists containing that term are now listed.
  3. To return to the original listing, just click X to remove the filter.

 

Mobile or tablet

 

If you want to filter Your Library to look for a Playlist, Artist or Album:

  1. Open Your Library
  2. Tap the search icon at the top-right of the screen next to the "+" sign
  3. Type the word you want to filter 

You can also choose to list only Downloads in Your Library.

To filter a song within your playlist:

  1. With the playlist/album opened, pull the screen down to display Find in playlists/albums at the top of the screen.
  2. Once you've located the box to filter by a term, enter a search term to show specific content, for example “blue”. Only titles containing that term are now listed.

To return to the original listing, either clear your search or tap X to remove the filter.

⚠️ Note: Filter options may vary depending on the list you’re filtering. To return to the original listing, repeat these steps and tap the selected filter again.

 

You can also check out this Support site article for more info on sorting and filtering tracks within playlists.

 

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We'd love to have all the world’s music and podcasts on Spotify.

 

If you're an artist and wish to have your music on Spotify, you can do so with one of the following ways:

  • Content on Spotify can be delivered either by a record label or a distributor. 
  • If you’re an independent artist, you’ll have to arrange distribution yourself—or join the upload beta in Spotify for Artists. 

You can find more info at Spotify for Artists for the next steps on how to get started with each option.

 

On another note, if you have a podcast and wish to get it on Spotify, make sure to head to Spotify for Podcasters for more info.

 

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If you’re new using Spotify, we'll need to get an idea of your music taste first before creating personalized playlists for you.

 

Generally, you should receive your Daily Mix and Release Radar playlists after around 2 weeks of listening.

 

After that time, if you can’t see your Daily Mix or Release Radar, try restarting or updating your app. You can also try it on another device. They should  appear under the Made For You section of the app.

 

You can find here more info about the Daily Mix and Release Radar.

 

 

This Spotify Answer was submitted by @Loxer.

 

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If Spotify is available in your location but you're having troubles getting the Web Player to load, here are some things that you can try:

  • A different browser or an incognito/private window.
  • Make sure that your browser is updated.
  • Restart your router.
  • Check a different network. If it loads on another connection, we recommend contacting the service provider of the original network for more information.
  • Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
  • You can also try cleaning up your hosts file. 

 

This Spotify Answer was submitted by @Sebasty.

 

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If you're having troubles using Spotify on your device, you'll also need to make sure that particular device meets our minimum system requirements.

 

Unfortunately, if your device doesn't meet the minimum requirements, it won't be possible to use Spotify and access Spotify content through the Spotify app or troubleshoot it properly.

 

You can check our system requirements here.

 

 

This Spotify Answer was submitted by @Maxim.

 

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First, remove the old local files source in the app's Settings.  If that doesn't work, save the songs you have locally in the location you want, turn off Local Files inside the app's Settings, and then follow the steps listed below to do a clean install of Spotify:

  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify.
  7. Turn on the Local files setting in the app's Settings if necessary. 

You can read more about Local files in this FAQ.

 

 

This Spotify Answer was submitted by @Loxer.

 

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Here's what you can try if your desktop device is lagging when Spotify is on the foreground:

  1. Disable Hardware Acceleration. You can find this in the Settings > scroll down to Compatibility > toggle Enable hardware acceleration off.
  2. Make sure your device is rocking the latest software updates, particularly the ones that have anything to do with graphics (for example, drivers and other software). You can refer to your device’s manufacturer for more help with this.
  3. A reinstall of the Spotify app on your device.

 

This Spotify Answer was submitted by @Sebasty.

 

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It's great to hear music as the artist intended it to be heard, so this means Spotify can sometimes include explicit content.

 

We recommend looking out for the EXPLICIT tag on any releases (E on the web player).


Note: Our explicit content tags are applied based on information we receive from rights-holders. This means we can’t guarantee all explicit content is marked as such. If you can't find different track versions from an artist, such as clean edits, it's possible these releases aren't available at the moment.


Explicit content filter 

 

For: Mobile and tablet

 

Filter out content labelled as explicit with these steps:

  1. Tap on your profile picture
  2. Tap Settings and Privacy
  3. Tap Content and display
  4. Locate the Restrict Explicit Content setting and toggle it on
  5. Anything with an explicit tag will now be grayed out. You won't be able to play it and it will be automatically skipped in playlists.

For: Desktop 

 

  1. Click on your profile picture in the top-right and select Settings.
  2. Under Explicit Content, switch Allow playback of explicit-rated content off.

Anything with an explicit tag will now be grayed out. You won't be able to play it and it will be automatically skipped in playlists.

 

Note: Explicit content settings don’t apply if you use Spotify Connect to play to another device. 



Premium Family explicit filter 

 

If you manage a Premium Family plan, you can allow or block anything with an explicit tag for other members of the plan.

  1. Log in to your Premium Family page.
  2. Click on the member you’d like to filter content for.
  3. Switch Remove explicit content on.



Note: Content we identify as explicit is based on information we receive from rights-holders, so we can’t guarantee that no explicit content will play with this setting.

For full information on this, and for more on finding clean versions we'd recommend check this Support article.

 



This Spotify Answer was submitted by @Jose_M.

 

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We’re excited to announce our playlist submission feature is officially out of beta!

Everyone, whether you’re an artist, label, manager or part of an artist’s team, can try out this feature.

 

Simply log into your Spotify for Artists account or, if you work at a label, head over to Spotify Analytics. There, you’ll have the option of selecting one unreleased song for playlist consideration and submitting it to our team.

 

It’s important to give us as much information about the track as possible — genre, mood, and other data points all help us make decisions about where it may fit. You can note the instruments on it, whether it’s a cover, and the cultures you or the song belong to. The data you share will be complemented by what we already know about you — what else your fans listen to, what other playlists you’ve appeared on, etc.

 

Editors will be searching through submissions based on the information you share to find unreleased music to consider for their playlists. The song and all the info you add about it will also impact our personalized recommendations. For example, as long as you tag and submit your track seven days in advance, the song you select will automatically appear in every one of your followers’ Release Radar playlists. This way you have control over which single you’re promoting to your fans.

 

We want to make something crystal clear: no one can pay to be added to one of Spotify’s editorial playlists. Our editors pick tracks with listeners in mind. They make these decisions using data about what’s resonating most with their community of listeners.

 

We know you’ve been asking for more information about how our playlists work. That’s why to celebrate coming out of beta, we’ve made a couple new episodes of our original series, The Game Plan.

 

 

 

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When you're trying to solve an issue, it's often good to try some basic troubleshooting; like flicking different switches to see which one has the desired effect, or which one is the culprit.

 

One solution that has proven itself to be very useful many, many times is to use a clean, fresh browser.

 

Some browsers call it Incognito, some Private, but it has the same effect: you're basically browsing as if you are a completely new user.

 

Here are some of the more popular browsers and instructions on how to browse in Incognito or Private mode.

(Keep in mind that these are external links, so opening them is completely up to you. If you prefer to do your own searching that is, of course, your prerogative.)

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Hey folks!

We are excited to announce we are launching both an Alpha and a Beta program for the Spotify mobile apps 🎉🎉

Please read below for more information on how to get started. We appreciate your help in making the Spotify app the best it can be!

 

What are the Spotify Alpha and Beta programs?

Spoiler

By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to find issues and crashes before we ship the release to millions of users.

 

The Alpha users will get new versions of the app almost daily, as soon as developers add new changes. These are early versions of the app, and there may be stability issues from time to time. The Alpha users help us find these issues as soon as they are introduced and allow us to fix them as soon as possible.

 

The Beta users will get new versions around a week before we roll them out to end users. The release will be almost done, but the feedback we get from Beta users makes sure we can find and fix any final issues.

Will Alpha and Beta users get access to new features?

Spoiler
We want to be very open here: in most cases, there will not be any new features in the Alpha and Beta builds. In some rare cases, we may try our new features in these programs, but most of the time new features are rolled out gradually to all users. The main reason to join the Alpha and Beta program is to help us create the best product we can.

Should I do anything special to test the app?

Spoiler

No, just use the app as you usually would and report any issues you find.

Note that we have a limited number of Alpha and Beta users on iOS. From time to time we will remove inactive users in order to free up test slots for new users.



iOS 

How do I sign up?

Spoiler

To sign up for the Alpha or Beta program, just click on one of the links below, using the phone you want to install the Alpha or Beta version on.

NOTE: There is a limit to the number of Alpha and Beta users we can have at any time on iOS. From time to time we will remove inactive users, so if the program is full now, you can try again later.

iOS Alpha Sign up & iOS Beta Sign up

These links will let you download the TestFlight app.
From this app, you can then download new versions, send issue reports, etc.

FAQs

Spoiler

I'm already a Beta tester, can I still sign up to be an Alpha tester?

Yes, just click the link above

 

How do I stop being an Alpha or Beta tester?

In the TestFlight app, simply select Spotify Music and click "Stop Testing". This will immediately remove you from the Alpha and Beta program.

 

How do I stop getting emails whenever there is a new build?

By default, TestFlight will send a mail when there is a new version of the app to test. If you don't want these emails, open TestFlight, select Spotify Music and go to "Notifications". Here you can select if you want notifications for new versions via email, mobile notifications, or no notifications at all.

 

How do I report issues?

In TestFlight, there is a link to "Send Beta Feedback". If you click it, you will be able to send an email where you can describe the issue. In the "What to Test" section, you will also see the email address for reporting issues.

 

We will not reply to individual issue reports, but all issues get forwarded to the right team, and we do our best to fix them. Of course, the more details you can provide, the higher the chance that we can reproduce and fix your issue. In some cases, we may reply and ask for additional information.

 

Android 

How do I sign up?

Spoiler

 

To sign up for the Beta program, just go to the Android App Testing page and click “Become a Tester”, or go to Play Store, find Spotify and click “Join the beta”.

 

In order to sign up to the Alpha program, first join the Alpha Google Group and then accept the test invite.

Then go to the Android App Testing page and click “Become a Tester”.

Now, go to the Play Store, and download or update the Spotify Music app. You will get the latest Alpha version of the app.

It may take a while before you get the updated version.

 

Tip: In order to stay on the latest version, the best option is to enable automatic updates of the app.

🙌🏼

FAQs

Spoiler

I'm already a Beta tester, can I still sign up to be an Alpha tester?

Yes, just join the Alpha Google Group. Again, note that it may take a while before you get the updated version.

 

How do I stop being an Alpha or Beta tester?

Go to the same link as when you accepted becoming a tester.

Now, select “Leave Program”, instead.

Then, uninstall the Alpha or Beta version of the app and reinstall the app from the app store.

As with joining, it may take a while for the changes to be reflected in the app store.

 

How do I report an issue?

In the Alpha Google Group, there is a pinned welcome message at the very top. This message includes instructions on how to report an issue.

For the Beta program, there is a feedback email address that is shown before you join the program. Please use this email address to report an issue.

 

The latest version is having issues, how do I get a stable one?

In some cases, you may run into issues with the early access version. If you do, please let us know what the problem is by reporting a issue.

There is no way to temporarily install another version of the app, so if the app is not usable to you, it is possible to temporarily leave the Alpha or Beta program.

Of course, we will do all we can to fix any critical issues as soon as possible.

 
Need more help? 
Search for more Spotify FAQs, or create a new thread and ask the Community!

 

 

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Spotify accounts are for personal use only. This means you can’t broadcast or play Spotify publicly from a business, such as bars, restaurants, schools, stores, salons, dance studios, radio stations, etc.

 

If you want to play music in a commercial environment, we'd recommend checking out our folks at Soundtrack Your Brand.

 

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When you reach the end of an album, playlist, or selection of tracks, Spotify will automatically play similar songs so the music never stops. This is the Autoplay feature.

To disable (or re-enable) it, follow the steps for your device below.

Desktop
1. Click you profile picture in the top-right corner and select Settings.
2. Scroll down to Autoplay and switch 'Autoplay' on (green) or off (gray).

Mobile
1. Tap Home / Your Library.

2. Tap your Profile picture.
3. Select Settings and privacy.
4. Under Playback, scroll down to 'Autoplay similar content' and switch it on (green) or off (gray).

For a video tutorial on how to do this on iOS as an example, see below:

ezgif.com-video-to-gif-converter (2).gif

 

Your music should now stop when the end of a playlist of album is reached.
For more info about Autoplay, check out this article.

 

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If Spotify seems unable to save offline music to the SD card or you receive an error message that says "Disk is full", try these steps to save to your SD card: 

 

  • Go to System Settings.
  • Go to "Apps".
  • Select the Spotify app.
  • On Spotify's page, first, tap "Force Close".
  • Then tap "Clear cache" if it's not greyed out.
  • Then tap "Uninstall" and remove the app.
  • After uninstalling, power off your device.
  • If you can, remove the battery now. Power back on.
  • Using a file manager on your phone go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui
  • Reinstall Spotify from Google Play.

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In this article you can get more info on how the Play Queue works and how to add and remove songs, depending on the platform you're using.

 

Click on each section to expand it.

 

► Mobile

 

⚠️ Heads up: editing the Play Queue on mobile is reserved to Premium users at the moment.

 

The Play Queue can be accessed via the queue.PNG button, located in the Now Playing View.

 

Now Playing ViewNow Playing View

Adding songs

 

There are a couple of ways to do this:

 

1.) Swipe right ➡️ on any track to add it to the queue.

2.) Tap the three dots menu next to the track you want to add and select Add to Queue.

 

⚠️ Note: The content you manually add to the queue has priority, meaning the app will play them first before moving on to the rest.

.

Removing songs

 

1.) Swipe left ⬅️ on any track to remove it from the queue.

2.) Use the Clear button to instantly remove all tracks you've manually queued.

Songs that have been manually queued are indicated with a green "Play Queue" icon.Songs that have been manually queued are indicated with a green "Play Queue" icon.

⚠️ Note: the Clear button does not clear the entire queue. If that's what you were looking for, try one of the methods below instead:

 

1.) Manually clear all other songs by swiping left.

2.) Scroll down to the bottom of the queue > play the last song, then skip it.

3.) Play a new song from the Search tab. This will update the queue and only add that particular song to it.

 

In order for options #2 and #3 to work, you'd first have to turn off Autoplay in the app's settings. With Autoplay deactivated, when the last song in the queue ends (or if it's skipped), the playback will stop.

 

Rearranging songs

 

  1. Open the Play queue from the Now Playing view.
  2. Use the button on the right of each item to drag it and drop it in the desired location.

    Screenshot_20250805-164807247.jpg

 

► Desktop and Web Player

 

The Play Queue can be accessed via the queue.PNG button, located in the Now Playing Bar.

 

Now Playing BarNow Playing Bar

It is separated into the following sections:

  • Next from
  • Next in queue
  • Next up

Next from

 

This is the main section of the queue. When you play an artist, album, podcast or playlist, the songs/episodes will show up here.

 

nextfrom.PNG

 

Next in queue

 

This is where the items you've manually queued are placed in. You can manually queue songs, albums, playlists and episodes from the three dots menu > Add to queue.

 

⚠️ Note: The stuff that's under Next in queue has priority, meaning the app will play them first before moving on to the Next from section.

 

nextinqueue.PNG

 

Next up

 

If you have Autoplay similar content toggled on, the automatically generated songs will appear here.

 

nextup.PNG

 

Removing songs

 

  1. Click the queue.PNG button in the Now Playing Bar, located in the bottom-right of corner to open the Play Queue.
  2. For songs/episodes under the Next in queue section, press Clear queue to remove all items instantly.
  3. For songs/episodes under Next from or Next up, right-click an item and select Remove from queue.

    1.PNG 
    2.PNG

💡 Tip: You can also remove tracks via the Backspace key on your keyboard. You can multi-select with the help of the Ctrl / Shift keys too.

 

There's more about the Play Queue in this article.

 

Note that if your app continues to play songs after your album/playlist/podcast ends, you might have Autoplay toggled on. More info on how it works + how to turn it off here.

 

Rearranging songs

 

  1. Open the queue via the queue.PNG button in the Now Playing Bar.
  2. Click on an item, then drag it and drop it in the desired location.

    1.png 2.png 3.png

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

 

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This is part of a series of articles outlining some common playback-related error messages that you may occasionally encounter and how to troubleshoot them properly. Depending on the exact error message you get, different troubleshooting steps may be involved, so be sure to select the relevant article from the list below and give all steps a try.

 

  1. ► Desktop: "Spotify can't play this right now. If you have the file on your computer you can import it."

  2. Web Player: Playback fails and is quickly skipping through songs

  3. Song/episode greyed out. "This content is not available."

 

Xenia_0-1708162428032.png

 

The "Spotify can't play this right now" error shows up on desktop when the app is unable to process the playback of the requested file. This may be due to:

  • Incorrectly set-up audio output device;
  • Sample rate set too high (eg. 384 000 Hz);
  • Virtual audio output device being used - those are generally not supported;
  • Outdated sound drivers;
  • Audio enhancements or other sound-related settings/software;
  • Network issues;
  • Caching issues with the app.

Below are some possible solutions which may help fix this, check them out:

 

1. Clean reinstall

 

It's recommended you start with a clean reinstall to get rid of any potentially corrupted cache and ensure you're running the latest version of the app available.

 

2. Make sure if the correct output device is set for Spotify

 

Mac users will find a detailed guide on how to do that here. Windows users can follow these steps:

 

Windows 10 Windows 11
1. Right-click on the "speaker" icon in the system tray and select Open Sound settings. 1. Right-click on the "speaker" icon in the system tray and select Open Volume mixer.
2. Scroll down to "Advanced sound settings" located at the bottom and select App volume and device preferences. 2. Locate Spotify in the list of apps and click on the small arrow on the right to expand the input & output devices.
3. Locate Spotify in the list of apps and change the output device to the correct one. 3. Change the output device to the correct one.

 

Yordan_0-1761658675978.png

 

3. Check the sample rate

 

Make sure the sample rate of your audio device is set to anywhere between 44.1 kHz and 192 kHz. Below are the steps to do this in Windows' settings, but if you're using an external DAC with its own software, you may need to adjust the sample rate from there.

 

Windows 10 Windows 11
1. Right-click on the "speaker" icon in the system tray and select Open Sound settings. 1. Right-click on the "speaker" icon in the system tray and select Sound settings.
2. Click on Sound Control Panel, located on the right. 2. Scroll down a bit and select More Sound settings.
3. From the new window that pops up, right-click on your playback device and select Properties. 3. From the new window that pops up, right-click on your playback device and select Properties.
4. Switch to the Advanced tab and under "Default Format", select a sample rate between 44.1 kHz and 192 kHz. 4. Switch to the Advanced tab and under "Default Format", select a sample rate between 44.1 kHz and 192 kHz.

 

Yordan_0-1761658323428.png Yordan_1-1761658444003.png

 

 

4. Sound enhancements

 

Something else you can try in Windows is disable any sound enhancing apps you might be using, as well as "audio enhancements", "communication settings", "Exclusive Mode" as well as "Spatial sound":

  1. Go to Start > Settings > System > Sound > Sound Control Panel (Windows 10) / More Sound settings (Windows 11), switch to the Communications tab and set "When Windows detects communications activity" to Do nothing.
  2. Head back to the Playback tab, then right-click your audio output device and select Properties. In the new window that pops up, switch to the Advanced tab and untick "Exclusive Mode" + "Enable audio enhancements".
  3. Switch to the 'Spatial sound' tab and turn off Spatial sound.

If you're using any other external sound enhancing/optimizing software, equalizers, Dolby Atmos, etc., try disabling them & restart the app to see if that helps alleviate the issue.

 

In case you have Bluetooth headphones connected and see this error when you try to resume playback after it’s been paused for a while, we recommend restarting the app. In case the issue persists, follow the troubleshooting steps here and make sure your device firmware is up-to-date.

 

5. Updating sound drivers

 

It's worth making sure the drivers for your audio output device are up to date. You'll find a guide on how to do that in the articles below:

 

6. Network troubleshooting

 

The issue may be rooted in in your current network setup. Here are a couple of things you can try:

  1. Make sure Spotify's allowed through your PC's Firewall. Windows: here / Mac: here.
  2. Make sure your network firewall isn't blocking the "spotifycdn.com" domain.
  3. Remove any entries with 'Spotify' you find in the hosts file.
  4. Flush the DNS cache:

    Windows:
       4.1.1. In Windows’ search bar, type “Command Prompt” and run it as an administrator.
       4.1.2. Enter the following command: 
    ipconfig /flushdns​

    Mac:
       4.2.1. Open Terminal.app.
       4.2.2. Enter one of the following command: 
    sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder​

  5. Test with another network (if possible). You can ask a friend or family member to create a temporary mobile hotspot for you to connect to.

 

⚠️ Note: If you're seeing this error message on the Web Player accompanied by frequent skipping of songs, we'd recommend checking out Web Player: Playback fails and is quickly skipping through songs instead.

 

Didn't help? Search for more answers, return to FAQs, or create a new thread and ask the Community.

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Updated 30 June 2020 by @Xenia 

 

Answer:

 

With the introduction of the unlimited library experience we’ve removed the limit on saved items in Your Library, making it possible to save/like as many songs and albums as you want.

 

There is, however, a limit of 10,000 songs that can be added to one playlist. 

 

And you should also consider that the app performance might be affected, if you have a high number of playlists. We therefore recommend keeping the number below 2,000.


Another thing to keep in mind is that you can download up to 10,000 songs on a maximum of 5 different devices to listen to offline. For full information on this, we recommend you check out this support page.

 

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You can move the folders wherever you want, you just need to create symlink to \AppData\Local and \AppData\Roaming.

 

All the files are going to be stored in New:\Spotify\Roaming\Location and New:\Spotify\Local\Location. The hard link is going to be created in \AppData\Local and \AppData\Roaming.

 

mklink /j "C:\Users\YourUSER\AppData\Roaming\Spotify" New:\Spotify\Roaming\Location

mklink /j "C:\Users\YourUSER\AppData\Local\Spotify" New:\Spotify\Local\Location

Make sure to adjust YourUSER, accordingly. Also, you will need to delete 

 

C:\Users\YourUSER\AppData\Roaming\Spotify

 

and 

 

C:\Users\YourUSER\AppData\Local\Spotify

 

and then execute the symlink procedure.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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