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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27999 Views
  • 59 replies
  • 23 likes
  • 27999 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870488 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870488 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24765 Views
  • 3 replies
  • 0 likes
  • 24765 Views
  • 3 replies
  • 0 likes

Superuser Contribution Galaxy watch 4 offline playback not working

Hi, Is anyone else having a problem with galaxy watch 4 offline playback? I simply see no such option on the watch - not able to browse or download playlists, just seeing the recent ones and can only play them via the phone. Using Spotify premium and...

  • Casual Listener
  • Hi,   Is anyone else having a problem with galaxy watch 4 offline playback? I simply see no such option on the watch - not able to browse or download playlists, just seeing the recent ones and...
  • Alex
  • Spotify Legend
  • 8678 Views
  • 6 replies
  • 3 likes
  • 8678 Views
  • 6 replies
  • 3 likes

Solved!!Superuser Contribution [Android] Lock Screen - Music Stops - Can play over BT Headset

PlanPremiumCountryGermanyDeviceHuawei Mate 9Operating SystemAndroid EMUI 9.1.0 (Build 9.1.0.275) My Question or IssueWhen going into Lock screen the music stops playing within a few seconds.This is not an uncommon issue, I realize that and through se...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei Mate 9 Operating System Android EMUI 9.1.0 (Build 9.1.0.275)   My Question or Issue When going into Lock screen the music stops playing withi...
  • Alex
  • Spotify Legend
  • 2042 Views
  • 2 replies
  • 0 likes
  • 2042 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle function Galaxy Watch 4

Hi. I have premium Spotify running on my new Galaxy Watch 4. I have downloaded a playlist with a 100 songs so I can listen ofline when I'm out for a run. The problem is that the playlist will start from 'song 1' everytime. If I'm on a 30 min run I'll...

  • Casual Listener
  • Hi.   I have premium Spotify running on my new Galaxy Watch 4.   I have downloaded a playlist with a 100 songs so I can listen ofline when I'm out for a run.   The problem is tha...
  • CarlosE
  • Moderator
  • 2094 Views
  • 8 replies
  • 9 likes
  • 2094 Views
  • 8 replies
  • 9 likes

Superuser Contribution [Mobile][Social] Tab for finding your followed friends.

It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the mix and discover new music but it is a hassle to naviga...

  • Newbie
  • It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the mix ...
  • Eni
  • Moderator
  • 576 Views
  • 1 replies
  • 0 likes
  • Mobile
    Social
  • 576 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify restarts songs when I resume them

Hello, since I've bought the Samsung A32, I've been struggling with the following problem. Every time I pause a song, the 'widget' changes (attachment). When I click on the play button, it takes Spotify approximately 15 seconds in order to play the s...

Screenshot_20210811-000816_One UI Home.jpg
  • Regular
  • Hello, since I've bought the Samsung A32, I've been struggling with the following problem. Every time I pause a song, the 'widget' changes (attachment). When I click on the play button, it takes Spot...
  • Alex
  • Spotify Legend
  • 2237 Views
  • 9 replies
  • 0 likes
  • 2237 Views
  • 9 replies
  • 0 likes

Superuser Contribution Volume control android to ipad

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8,Operating SystemAndroid Pie (9)My Question or IssueI am wanting to control the volume of Spotify on my iPad Air 3 using my Android device (Samsung S8). I have paired the two devices. When I attempt to...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy 8, Operating System Android Pie (9) My Question or Issue I am wanting to control the volume of Spotify on my iPad Air 3 using my Android ...
  • MafeG
  • Spotify Legend
  • 586 Views
  • 3 replies
  • 0 likes
  • 586 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify+Google assistant taking playing commands as specific music commands ----

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I ask Google to play music in the living room she does this funny silly thing worse you o...

  • Roadie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...
  • MafeG
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Very low download speed on Android

Since a while I've been having a really annoying issue. When I'm halfway into downloading a playlist, suddenly the download speed decreases gradually. It seems to be downloading about 10 songs every time, before waiting a few minutes to continue agai...

  • Gig Goer
  • Since a while I've been having a really annoying issue. When I'm halfway into downloading a playlist, suddenly the download speed decreases gradually. It seems to be downloading about 10 songs every ...
  • CarlosE
  • Moderator
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

sorun!

Android cihazımda kullanmakta olduğum premium Spotify uygulamasında ev internetine wifi üzerinden bağlandığımda ne arama motoru ne de bir müzik çalmaya çalışsam olmuyor, bağlantımda sorun olup olmadığını başka uygulamalarda denedim ve sorun yoktu, so...

  • Visitor
  • Android cihazımda kullanmakta olduğum premium Spotify uygulamasında ev internetine wifi üzerinden bağlandığımda ne arama motoru ne de bir müzik çalmaya çalışsam olmuyor, bağlantımda sorun olup olmadı...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Solved!! Shuffle button too small

PlanPremiumCountryUSAOperating SystemAndroid 11 My Question or IssueA few updates ago, the size of the shuffle button in playlists changed. It is now very small compared to before and, in my opinion, too small for being probably the main button on th...

  • Music Fan
  • Plan Premium Country USA Operating System Android 11   My Question or Issue A few updates ago, the size of the shuffle button in playlists changed. It is now very small compared to befor...
  • dinomight
  • Spotify Star
  • 808 Views
  • 3 replies
  • 0 likes
  • 808 Views
  • 3 replies
  • 0 likes

Android app wont remember filters

Anyone else have a issue when selecting download filter in library? If i select downloads only it wont remember it till the next time i open the app.

  • Casual Listener
  • Anyone else have a issue when selecting download filter in library?    If i select downloads only it wont remember it till the next time i open the app.     
  • MattSuda
  • Spotify Star
  • 639 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 639 Views
  • 1 replies
  • 1 likes

Can't login to android app, no message

PlanPremiumCountryPolandDeviceMotorola G9 PowerOperating SystemAndroid 11 My Question or IssueHello,I have found a similar topic, but it has not figured out my problem. I have changed a password, and I am not able to log in. Go Spotify app, click log...

  • Casual Listener
  • Plan Premium Country Poland Device Motorola G9 Power Operating System Android 11   My Question or Issue Hello, I have found a similar topic, but it has not figured out my problem...
  • Emilia_8
  • Community Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution "now playing bar not updating" - still not fixed

PlanPremium StudentCountryUSADeviceSamsung Galaxy s21 ultraOperating SystemAndroid version 11 My Question or IssueI've looked at the ongoing issue thread that states that this issue has been fixed, however that is not the case at least in my experien...

  • Newbie
  •   Plan Premium Student Country USA Device Samsung Galaxy s21 ultra Operating System Android version 11   My Question or Issue I've looked at the ongoing issue thread that states ...
  • Alex
  • Spotify Legend
  • 783 Views
  • 1 replies
  • 0 likes
  • 783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can only play cached songs

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8 My Question or IssueSpotify is a streaming service that does not stream. I’ve been a premium user since 2012 and only had issues in the last few months. Originally my issue was that Spotify would stop...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy 8   My Question or Issue Spotify is a streaming service that does not stream.   I’ve been a premium user since 2012 and only h...
  • Alex
  • Spotify Legend
  • 1025 Views
  • 1 replies
  • 0 likes
  • 1025 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery draining fast, even in Airplane mode.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAirplane mode & background turned off and still drains battery FAST. I've uninstalled and res...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Airplan...
  • MafeG
  • Spotify Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection to denon amp

Hi. I am on a family plan. My phone connects to my denon amp but my sons phone will not. It shows all the google speakers but not the denon amp. PlanPremiumCountry DeviceSamsung Galaxy 7Operating System My Question or Issue

  • Casual Listener
  • Hi. I am on a family plan. My phone connects to my denon amp but my sons phone will not. It shows all the google speakers but not the denon amp.  Plan Premium Country   Device Samsun...
  • Elena
  • Moderator
  • 585 Views
  • 3 replies
  • 0 likes
  • Denon
  • 585 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Other] Local Files on Android

Phone:AndroidSubscription:PremiumI downloaded some songs on my desktop and had no problems bringing them over to my phone (Samsung A50) and adding them to my playlists. I was listening to this one song on repeat for a day or so because I really liked...

  • Casual Listener
  • Phone: Android Subscription: Premium I downloaded some songs on my desktop and had no problems bringing them over to my phone (Samsung A50) and adding them to my playlists. I was listening to...
  • MafeG
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • Android
    Other
  • 567 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Rewind button missing on lock screen

PlanPremiumCountryUSDevice(Pixel 4a)Operating System(Android 11) My Question or IssueRecently I noticed an issue with my spotify widget on the locked screen not having a rewind button. It is replaced by the "like" button instead. This happens in the ...

Screenshot_20210825-081538~2.png
  • Casual Listener
  • Plan Premium Country US Device (Pixel 4a) Operating System (Android 11)   My Question or Issue Recently I noticed an issue with my spotify widget on the locked screen not having a...
  • DoeJirt
  • Casual Listener
  • 959 Views
  • 2 replies
  • 0 likes
  • 959 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Playlists] New options for Spotify in your cell phone

Well, I would say that my real idea it is two new music playing options. The first of these ideas we could call it an auto switch off mode or time trial mode. I reached to this idea when I hear music many nights in my life to relax and fall sleep. An...

  • Visitor
  • Well, I would say that my real idea it is two new music playing options.  The first of these ideas we could call it an auto switch off mode or time trial mode. I reached to this idea when I hea...
  • Novy
  • Moderator
  • 378 Views
  • 2 replies
  • 1 likes
  • Android
    Playlists
  • 378 Views
  • 2 replies
  • 1 likes

Superuser Contribution No internet connection on first startup

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S7Operating System8.0.0 My Question or IssueWhen opening the app, it's extremely sluggish. Home, library and settings won't load. A message pops up: 'no internet connection' (or the Dutch translation ...

  • Regular
  • Plan Premium Country Netherlands Device Samsung Galaxy S7 Operating System 8.0.0   My Question or Issue When opening the app, it's extremely sluggish. Home, library and settings won't ...
  • MafeG
  • Spotify Legend
  • 946 Views
  • 16 replies
  • 0 likes
  • 946 Views
  • 16 replies
  • 0 likes