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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • JelenJ
  • Newbie
  • 1094 Views
  • 9 replies
  • 3 likes
  • Other
  • 1094 Views
  • 9 replies
  • 3 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17406 Views
  • 8 replies
  • 1 likes
  • Other
  • 17406 Views
  • 8 replies
  • 1 likes

Equalizer implementation is bad

The equalizer on the PC desktop app is implemented poorly or in a buggy way. Making large changes in a particular band results in a reduction in overall level and it doesn't really sound how I would expect. I played a brown noise track I found and re...

  • Visitor
  • The equalizer on the PC desktop app is implemented poorly or in a buggy way. Making large changes in a particular band results in a reduction in overall level and it doesn't really sound how I would ...
  • 104 Views
  • 0 replies
  • 1 likes
  • 104 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Web Player] causes black bars to flicker on secondary monitor

PlanPremiumCountrySwedenDeviceHP ElitebookOperating SystemWindows 10 My Question or Issue When I open the spotify web player in chrome (I've tried other browsers as well) it causes black bars (ca. 10 cm height) to flicker on one of the two monitors c...

  • Newbie
  • Plan Premium Country Sweden Device HP Elitebook Operating System Windows 10   My Question or Issue  When I open the spotify web player in chrome (I've tried other browsers as well...
  • BoostSamurai
  • Newbie
  • 8377 Views
  • 16 replies
  • 16 likes
  • Other
  • 8377 Views
  • 16 replies
  • 16 likes

Superuser Contribution Google Assistant "Shuffle " in Android Automotive doesn't work

I have a single playlist which is 20 hours long. I always shuffle it. On my Google Home, or my Android phone, I can do this by saying "hey Google, shuffle ", even if it isn't playing already.In my Polestar 2 running Android Automotive, the Google Ass...

  • Visitor
  • I have a single playlist which is 20 hours long. I always shuffle it. On my Google Home, or my Android phone, I can do this by saying "hey Google, shuffle ", even if it isn't playing already. In ...
  • i3_p-qhhm28c
  • Newbie
  • 1338 Views
  • 4 replies
  • 1 likes
  • 1338 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify won’t let me play what we’re all about by sun 41. I have premium.

I can listen to every other song just fine, but this song, the title is in grey—not white, like the other titles—and the album cover won’t show up. Btw, it’s sum 41, not sun. Autocorrect.

  • Visitor
  • I can listen to every other song just fine, but this song, the title is in grey—not white, like the other titles—and the album cover won’t show up. Btw, it’s sum 41, not sun. Autocorrect.
  • OscarDC
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jugendschutz in geteilten Playlisten

Wenn ich eine meiner eigenen Playlisten mit meinen Kindern in Spotify Kids teilen will ("Mit dir geteilt"), dann geht das nur mit als "öffentlich" gekennzeichneten Playlisten - richtig? Das wiederum bedeutet jedoch, dass diese Listen eben öffentlich ...

  • Visitor
  • Wenn ich eine meiner eigenen Playlisten mit meinen Kindern in Spotify Kids teilen will ("Mit dir geteilt"), dann geht das nur mit als "öffentlich" gekennzeichneten Playlisten - richtig? Das wiederum ...
  • Yordan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to sort playlists in alphabetical order

I don’t like when I’m trying to find something in my playlist and have to use the search function because I can’t easily/quickly tell if it’s already in my playlist or just available. I’d like to be able to view my playlists in alphabetical order.

  • Visitor
  • I don’t like when I’m trying to find something in my playlist and have to use the search function because I can’t easily/quickly tell if it’s already in my playlist or just available. I’d like to be ...
  • Yordan
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oque acham do Spotify adicionar esse simples recurso?

O Spotify poderia adicionar uma opção de repetição em uma certa parte da música, acho que é um recurso muito simples e que me deixaria muito feliz ksksks

  • Casual Listener
  • O Spotify poderia adicionar uma opção de repetição em uma certa parte da música, acho que é um recurso muito simples e que me deixaria muito feliz ksksks
  • Lyubka
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for artist

Good day everyone .how are y’all doing today ?.. I’d like to introduce myself, my name is Daniel and I’m an artist from Africa, Nigeria. Go by the stage name Chiopzy. Please I have a request as to my Spotify for artist is yet to be accessible. It say...

  • Newbie
  • Good day everyone 😁. how are y’all doing today ?..  I’d like to introduce myself, my name is Daniel and I’m an artist from Africa, Nigeria. Go by the stage name Chiopzy.  Please I have ...
  • Lyubka
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mark a Song, Album, or Artist as "Don't Play"

Whomever or whatever algorithm that picks songs to play after the album I've been listening to is doing a consistently bad job. It doesn't add things I've favorited, and instead adds a bunch of stuff I'd really rather not listen to. Marking a handful...

  • Newbie
  • Whomever or whatever algorithm that picks songs to play after the album I've been listening to is doing a consistently bad job. It doesn't add things I've favorited, and instead adds a bunch of stuff...
  • Yordan
  • Moderator
  • 896 Views
  • 3 replies
  • 1 likes
  • App & Features
  • 896 Views
  • 3 replies
  • 1 likes

Superuser Contribution I have Spotify Premium but I do not have the shuffle option

I have a premium duo membership with my boyfriend. He is the owner and I am the other member. A problem I have noticed is that I do not have the option to automatically shuffle playlists like my partner does, but when I click on a song, then it will ...

  • Visitor
  • I have a premium duo membership with my boyfriend. He is the owner and I am the other member. A problem I have noticed is that I do not have the option to automatically shuffle playlists like my part...
  • Lyubka
  • Moderator
  • 4590 Views
  • 10 replies
  • 2 likes
  • 4590 Views
  • 10 replies
  • 2 likes

Superuser Contribution Podcasts in Spotify on Android won't play anymore

Plan - Premium Country - Australia Device - OnePlus 5TOperating System - Android 10 My Question or IssueI used to be able to play podcasts on Spotify on my Android phone but lately it either plays an ad over and over again or part of the content over...

  • Regular
  • Plan - Premium  Country - Australia  Device - OnePlus 5T Operating System - Android 10   My Question or Issue I used to be able to play podcasts on Spotify on my Androi...
  • Cristipoc
  • Visitor
  • 1919 Views
  • 21 replies
  • 0 likes
  • Other
  • 1919 Views
  • 21 replies
  • 0 likes

friends wrong name and profile pic displayed

friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?

  • Visitor
  • friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Be able to add friends and see them in your friend activity without facebook connected

I do not want or have a facebook account and neither does my friends but it seems pretty silly to have to connect to facebook in order to be able to see my friends activity on Spotify. Why can't it be something like if user A follows user B and user ...

  • Visitor
  • I do not want or have a facebook account and neither does my friends but it seems pretty silly to have to connect to facebook in order to be able to see my friends activity on Spotify. Why can't it b...
  • fixSp0tifyPlz
  • Visitor
  • 3064 Views
  • 4 replies
  • 2 likes
  • 3064 Views
  • 4 replies
  • 2 likes

Superuser Contribution How does one access Spotify pre sales for concert tickets???

How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?

  • Visitor
  • How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?
  • Lyubka
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution La app es premium pero se pausa a cada rato que puedo hacer para resolverlo

Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando

  • Visitor
  • Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando
  • Vasil
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution autoplay is not working.

i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.

  • Casual Listener
  • i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.
  • Yordan
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Not updating play counts

For the last couple days me and my friends have noticed spotify hasnt updated our play counts or any stats in that matter. When we use spotify fort artists we can only see stats up to the 16th of november (4 days ago). Its extra frustrating as i just...

  • Casual Listener
  • For the last couple days me and my friends have noticed spotify hasnt updated our play counts or any stats in that matter. When we use spotify fort artists we can only see stats up to the 16th of nov...
  • cgull
  • Casual Listener
  • 499 Views
  • 2 replies
  • 0 likes
  • Other
  • 499 Views
  • 2 replies
  • 0 likes

"open.spotify.com’s server IP address could not be found"

PlanFreeCountryBrazil Device(Laptop)Operating System(Windows 10) My Question or Issue I try to listen to Spotify in the web player using Google Chrome but I can't. The next sentences are " This site can’t be reached. open.spotify.com’s server IP addr...

  • Visitor
  • Plan Free Country Brazil   Device (Laptop) Operating System (Windows 10)   My Question or Issue  I try to listen to Spotify in the web player using Google Chrome but I can't...
  • Gorlie
  • Visitor
  • 8582 Views
  • 15 replies
  • 1 likes
  • Other
  • 8582 Views
  • 15 replies
  • 1 likes

Superuser Contribution Downloaded songs disapear after one day and I have to download again each d

I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even though I've paid for premium.

  • Visitor
  • I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even...
  • Joan
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes