Deducted UPI payment but Premium not activated

[Lyubka]

Hey folks, 

We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams. 

[Jose_M]

Hello @suraj752305!

Thanks for your reply. Can you let me know if you made the payment recently? It can take up to 3 days for your subscription to activate.

Keep me posted 🙂

[Jose_M]

Hello @Vanshika2296!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!

[Jose_M]

Hello @Aravinthwifi!

Thanks for coming to the Spotify Community. I'll be here to help you out. Can you let me know when you made the UPI payment? It can take up to 3 days for your subscription to activate.

Keep me posted 🙂

[suraj752305]

Yes, I made two payments of INR 66 for the same plan on Jan 7, 2023, at IST 8:50 AM and 8:52 AM.

[Adithya_KR]

Same issue here🙂

[s8o6opheeldt156s2p8l]

Same issue here as well

[Jose_M]

Hello @suraj752305!

Thanks for confirming this. As I mentioned before, it can take up to 3 days for this to reflect in your account. In this case, I'd recommend waiting until the 10th of January to see if it works by then.

Make sure to let me know how this goes 🙂

[Jose_M]

Hello @Adithya_KR!

Thanks for reaching out. Did you make your payment in the past 3 days? I'd recommend waiting this period of time, since it may take a bit for Premium to show in your account with UPI payments.

Let me know how it goes!

[sakshi4]

same thing happened to me

[Adithya_KR]

Hi Jose,

The payment was deducted at Paid at 05:35 PM, 08 Jan 2023 IST via Paytm. But in Spotify page payment got failed.